If you're looking to purchase a new Kia, I'd definitely check here first! Jonathan, Juan, and Henry were excellent. Jonathan was upfront and honest with all my concerns and questions. Juan found me a great financing option, beating out a couple of quotes I had on hand and Henry completed the purchase painlessly without adding on any extra items I wasn't interested in. I appreciate this team, and would gladly recommend this place to anyone looking for a new car. read more

Man, I hate writing this review. I purchased my Optima here in 2013 and I have returned here for all of my servicing since (save the occasional oil change), but this visit was NOT good! My A/C stopped blowing to half of my car; the driver's half! So, having purchased the extended 100,000 mi./10 yr warranty, I figured this would be the place to go. Not so. First, my service advisor told me that my warranty had expired! Knowing I spent an extra $1400 on the upsell, that rattled me, but I remained calm until I had time to check my own records. I left the car to have the problem checked out, never having approved any charges for the diagnosis. I returned home and found my records and i was right; I bought the warranty. Then I hear from the service advisor; yes, she said, you do have the extended warranty... but this is a hose and it doesn't cover hoses. The repair would be $580. I tell her I'll have to shop around since it's not covered. She says fine and tells me I owe them $130 for the diagnosis. I tell her I approved no such thing and after some back and forth, the charge is waived. Ultimately, I found a local independent mechanic who did the job for $350, including recharging the freon. At the same time, I asked Kia to look at my brakes and rotors. I had just purchased new tires and an alignment and the car still had some shimmying when braking at higher speeds. The tire shop told me the problem was the rotors, but to hold off on getting them done because I still had plenty of brake pad and that I should get both jobs done at once. Not surprisingly, Kia told me I needed new brakes. First Kia, you used to be a reliably honest shop. Maybe it's time to re-examine your operation. read more

I had a great experience purchasing a car with the help of Noah at 1st Kia. He was super knowledgeable about the vehicle during the test drive and answered all my questions during the sales process with clarity. Before we left the lot he even made sure that I was set up with my Kia access account so I could immediately start using its features. Thanks, Noah & 1st Kia! read more

Noah was leaps and bounds more helpful than most sales staff. I've had so many bad experiences recently (mostly Honda) and this dealership was knowledgeable and kind. Noah helped me find the vehicle I was looking for... 2022 NIRO. Highly recommended! read more

I came here for oil change, a recall fix, as well as a complete check for my car. It was around 25K miles, and I only done oil changes for it prior to that, so it was due for a check of all its components. Oil change and recall fix were completed. However, it turned out the mechanics only did a simple quick check (fluids, tire pressure, air filter and such - something I can do myself). So now I still have to go through the proper checks procedures again... Also their garage is very open, which lets all the dirt and debris blown inside while they worked on my car (i saw that on my dashcam footage). Definitely not recommending their service department. I would go to a different Kia dealer, who pays more attention and cares more for their work. read more

Dropped off my 2014 Kia soul for a warranty repair and everything went well. Thanks to Oscar, my service advisor. Oscar was very helpful and polite. I am recommending, the next time your vehicle needs a repair or just an oil change go to 1st Kia of Simi Valley. They have the best mechanics in town and ask for Oscar. read more

Bought a car, Noah was cool. Yelp wants me to keep writing for a longer review. I don't have any more details

Need a repair FAST as I only had 2 days to get it done before I had to go back to work Brian set up my appointment and Oscar was my go to contact guy both were very attentive to my needs and I got my 2012 kia soul back, fixed, washed, and running good. Thanks to the mechanics as well always great service with you guys. read more

Horrible wait time for servicing. Seems like they just leave your car out to rot while you wait. Will not be coming back and don't recommend coming here. I tried to get an update and got no help from employees. read more

Had to have a software upgrade to my EV6 and it turned out that there were 2 additional ones needed. Oscar made sure all 3 were done an and it saved me another trip back. Good job Oscar! read more

I wrote Johnny Kia am email like he requested, which I find very unprofessional. If a customer has a complaint you should call them to address it right away. Not all that they contact you, then when they do never reply. He wrote that reply to seem like they are trying to rectify the situation. THEY ARE NOT TRYING TO RECTIFY ANYTHING. DO NOT USE 1ST KIA. read more

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I've worked with many dealerships while looking for the best deal and value for my family and myself. This is the first negative review I'm giving for a dealership. I look for honesty and quality service. Kia posts vehicles on auto trader (as many others do) then upon referencing the stock # for the advertised vehicle, refuses to honor their advertised price. This is the first time I've run into this. Beware and stay away!! read more

I want to thank Oscar for going above and beyond and making sure I received the third free oil change I was promised by my sales guy when I purchased my 2022 Telluride in December of 2021. He went above and beyond to make sure I was satisfied. I will definitely return to 1st kia for my next oil change. read more

I got here at 4pm for a test drive, was skeptical of Kia since I was a Chevy person. Noah greeted me right away and was very knowledgeable of the car and it's features. Within 2 hours I was heading out with my new K5 and very happy with the dealership. I didn't feel rushed or pressured. Great job, Noah and team! read more

Eddie helped me out so much getting my first lease with a Kia Sorrento! Not pushy or mean, he was able to get the price point I wanted without me having a stroke! read more

I recently had my 2014 Kia Optima serviced for a manufacturer recall and needed a diagnosis for the air conditioner not blowing cold air. I was told that the compressor was not functioning at an optimal percentage and the recommendation was to have the part replaced. I was provided a quote which included their standard fee for the diagnosis of the problem minus the tax on parts. I decided to proceed with the repair. However, upon arriving to pick up my vehicle, I was told that there was an error with the original quote and the labor was not factored into the final price. I was obviously not thrilled about this and Oscar Robles was kind enough to right the situation and provided me a reasonable solution to the error. Oscar was very thorough and professional throughout the whole ordeal and made me feel as though he was doing everything he could to make me happy. Even though this was a frustrating situation, I left feeling well taken care of and my air conditioner is running perfect. Thank you Oscar! read more

We work with Noah and had a great buying experience. Great guy to work with and got us to where we needed to be with what we wanted. Strongly recommend Noah and First Kia for any of your automobile needs. read more

Salesman Mark Brody couldn't have been any nicer! He answered all of my questions about the 2019 Kia Sorento. We went on a test drive and he showed me all the features about the car. It was a no pressure and very professional experience. All though this vehicle won't work for me because I need something a tad bit bigger, I highly recommend giving Mark at First Kia a call to look at any of what Kia has to offer. They have a fantastic lineup of cars to choose from. Something sporty or something for the family? They have a lot to look at. Some of the top level trims are just as nice or nicer than other high end cars. Kia has come a long way. Best warranty around too! Thanks again Mark and even though I didn't get the Sorento, it drove great and it really is a beautiful car inside and out. Talking to you was a pleasure and I will definitely send some people your way! Thank You... read more

Needed to do my normal car maintenance so I called for price quotes to compare between several different dealerships. Person on the phone quoted me the cheapest price compared to others (cheaper than Santa Clarita, Van Nuys, and Glendale). However, he was pretty darn condescending, and was giving me attitude because I was asking him for clarification on services provided and cost. Basically said that I need to figure out want I wanted, I didn't know what I was talking about, and I was wasting his time because he could be helping others. I rather take my business elsewhere read more

1st KIA dealership service manager refused to take my car in for warranty service. It happened with the worst case possible, like never experienced such rude, unprofessional customer service. The service manager said to take it back to the dealership you bought it from!!! It was my first trip there for service, and guaranty to be the last. I felt like I was in another country!!! This is unheard of. What an awful experience. This must be dealt with. I will post everywhere, and will file a complaint. Never ever have I seen or heard such disgusting treatment of a vehicle owner. read more

We had a wonderful experience at First Kia. We just bought a 2021 Sorento and it was the easiest car purchase ever. Our sales consultant, Noah Kiedaisch, was the BEST. He really knew details about the car and was not pushy at all. Thank you Noah for a memorable car buying experience. read more

Noah was awesome. He answered all my questions, was patient while I made decisions and got everything handled quickly. They didn't push the sale and the process was really relaxed. read more

This guy is a CROOK!!! We specifically told him not to run my wife's credit and that we have a pre-approval from the credit union and he does so intimidating my wife. Walked away with a credit inquiry. read more

First Kia - Car Dealers Near Me - Simi Valley, California

Very easy and honest purchase today. Tried to buy online from a dealer in la but price was fake. Went to see Noah, he listened, got me the deal I wanted and I'm thrilled with the car. Whole experience was refreshing. Ask for Noah! read more

I am giving 5 stars for the service repair department particularly for Oscar. Oscar goes above and beyond to make sure that I as a customer am comfortable, understanding of the procedures being done to my car, and what is covered with my warranty and what is not. He helped me schedule an appointment for the next day to bring in my vehicle, made sure while I waited with my son that he had my car worked on at the earliest convenience. Definitely recommend this Kia and Oscar is great!! read more

Had a great experience here with Noah and Juan! They were both really helpful, informed, and welcoming. After visiting so many dealerships over the last few weeks, we were so relieved by our experience at 1st Kia. read more

Honestly one of the worst dealer experiences I've probably ever had. I'm not one to write a negative review but this entire experience just was horrible. We show up to view a used vehicle on their lot and they start very pushy like any regular car lot. No big deal. Once we decide on a vehicle and want to start the process we go to sit down and work out a price. After all the numbers and information is in we wait for the finance department and not 10-15 min, but we waited 47 min just to sit down with the finance department. Was never told prior that it would delay, they just kept saying 10 more minutes. Until finally they come and say oh it'll be another 30 min, after we've already been waiting almost 30 min. Okay so we wait. We process paperwork and finalize everything. Automatically as soon as it's done they drive me off the lot to the local gas station because the tank was on empty. When I try to go inside the gas station I try to lock the car with the key fob they gave me to find out it didn't even work. On the advertisement it said keyless entry and remote start. Vehicle didn't have either feature upon purchase because the key fob didn't work. I go back to the dealer and ask hoping it just a dead battery. They open the remote and I see it's empty inside. No chip no board of any sort. Just a piece of plastic that looks like a key fob. Upset I say this is not what I purchased, your advertisement said keyless entry and remote start. The sales rep and demeanor and attitude was I don't care. He went to respond, we gave you a good deal on the car, you can just go get a another key fob. I stood their in shock like are you serious? I asked again this is not what you advertised. He said well it's no big deal you can just get another one or come back another day and we can give you a discount on programming one. A discount? That's not what you advertised. At this point I'm upset. Spent over an hour waiting to get seen to finalize paperwork( side note: it was only us and 2-3 other customer at the lot during our time there) and when it's done they tell me just go get another key fob that I'll have to pay for it. Unfortunately since the vehicle had already driven off the lot it was no longer their problem and now mine. Very unprofessional and would not recommend this place ever again. read more

We just purchased a 2021 Kia Sorento Hybrid from this dealership and had a great experience. The facility was clean and they had the specific make and model in stock we were looking for. Noah assisted us immediately upon arrival and was very educated on the vehicles features and specifications. The entire process was very smooth and we felt valued! read more

Replaced my Sportage engine at 99,000 miles & I was the second owner. Big shout out to Brian Keelan for making it happen. Even covered my rental for 3 weeks. Kudo's to Kia. read more

Wanted to post another review for great service from Oscar. I went in for my yearly maintenance check and complimentary service and Oscar remembered what I needed from my last visit. I was coming up all the way from LA so he got my car finished and ready within a few hours. I was also given a car wash as well! The drive from LA to Simi Valley is long but totally worth it for the amazing service! read more

I am an auto dealer and we had a customer's vehicle which had a very unique and hard to diagnose intermittent issue. We decided to bring it to 1st Kia, and Oscar Robles was quick to jump to our aid. We were worried about an expensive bill and extended time without the car but Oscar assured us everything will be handled properly and timely. We left the car with him in good hands and let them work their magic. Oscar kept in contact every step of the way and made sure I was well informed of the process and any concerns I had were met. After a brief period and several phone calls with updates later, we finally had a solution that other mechanics were not able to find. I am grateful I got so lucky to have a great service advisor like Oscar and a fantastic team at First Kia to help me with my issue on our 2014 Kia Forte EX. The car was driving great before but now even that small intermittent issue is gone and we are happy to say it was a job very well done! Thank you Oscar and First Kia, we will definitely be back. read more

We have gone here multiple times for our two Kia's for service. Customer service was terrible. Drove up and got out and no one comes out to help you, it's like you aren't even there. Took one of Kia's due to air conditioner issue. They said we needed to replace the air conditioner due to leaking for approximately $800. Took it to a car air conditioning repair place and it only needed to be refilled. Nothing leaking. 3 months later and still working great. Not impressed with Simi Valley location. Have switched to Ventura now and very pleased. read more

Salesman was curt with his responses and seemed annoyed in answering the two questions we asked. If they were busy I'd understand, it was 1:30 in the afternoon on a Sunday,and they had one other customer. Drove from Northridge to Simi Valley, no thanks, will stay close to home next time. read more

My car had problem with the audio system. Oscar, the manager, helped with warranty questions. I waited for answer from KIA about the warranty more than week, but Oscar gave me updates every day and was really supportive. Great customer service. read more

I just bought a KIA K5 from Noah. I had never even driven a Kia before. From the moment we arrived Noah was very pleasant and fun to work with. He certainly had the patience to show me how everything worked. read more

I had a great experience buying my new Kia Seltos, which I love! It was the first time I ever leased a car and Noah was great in explaining everything to me. Before I left the lot, he sat with me and showed me all of the cool features my new car has. read more

Oscar Robles was more than helpful. Being the only person dealing with all of the customers at once. Thanks for taking care of us.

I needed a new engine and had warranty I took my car to Oscar. he went above and beyond to help me with the warranty and made sure I didn't go without a car, he placed me in a rental until my car was done and made sure to call with any updates he had with my car. I highly recommend going to oscar for anything. He's truly an asset to the company read more

Second maintenance for our 2023 kia seltos, first time at 1st Kia of simi valley. They were able to squeeze me in on a Saturday due to my buys weekday schedule. My service agent Oscar was great. Will be coming back to these service center in the future. read more

I am super pleased with the great customer service and care provided by Jonathan U. :) He was very knowledgeable on the cars I was interested in and explained everything in detail. I would definitely recommend 1st Kia of Simi Valley to my family and friends! Thanks again for helping me purchase my first car. read more

First Kia - 2017 Kia Niro - Car Dealers Near Me - Simi Valley, California

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