Andrea was amazing to work with! She truly jumped through hoops to make sure my husband got the exact Yukon Denali Ultimate he wanted. She was genuine, responsive, and made the whole experience so easy. read more

Alexander GMC - Car Dealers Near Me - Simi Valley, California

If I could give this dealership zero stars, I would!!!! If you are considering buying a car from Alexander GMC of Simi Valley, save yourself the absolute nightmare and look elsewhere! We purchased a used vehicle from them, and within five days, it suffered a severe engine misfire while driving on the freeway, scary! Upon closer inspection, we discovered a major, pre-existing safety defect: A heavily chewed-through main wiring harnesses hidden underneath the engine cover. After a more thorough inspection, we found several areas under the engine cover that had also been chewed. It was completely obvious that rodent damage was present long before the car ever stepped foot on our property. The amount of dirt and dust was pretty concerning as well. (yes its a 20 year old car but what we found under the engine cover was very concerning) We immediately called and spoke with Juan Martinez and told him what we had found. He then tried to gaslight us telling us the damage was not there when they sold us the vehicle and asked where we were parking it. Insinuating that it was our fault and that the vehicle had been inspected and that wiring damage was not there. That they would have never sold us a car in this condition and it passed their used car re sale inspection. (impossible) He then began to call us "liars" and did not want to hear anything we had to say, over talking our every sentence. He told us we would need to have the vehicle towed to them so they could "inspect" it. The dealership did offer us a free generous 1 month 1,000K mile warranty (used car warranty) so we immediately pushed back. We explained the vehicle was not drivable and they would need to pick it up by tow. Juan refused and said that if we didn't tow the vehicle to them, (at 100% our cost) they would consider we were keeping the car. We live 80 miles from said dealership and advised we were not keeping it and they would need to make this right. We were not getting anywhere with Juan so we decided to send a formal demand letter via email along with undeniable photographic evidence, which BTW we never received a written response. It was addressed to owner Katie Alexander along with the Juan and Victor. The email must have gotten someone's attention because we received a phone call from Juan just 5 minutes after sending it. Victor had a big change of attitude (was actually nice this call) and agreed to take the car back and unwind us from the deal. Great!! You would think it ended there but it didn't. After agreeing to take the vehicle back the gaslighting started up again and we were called "liars" several more times. They got increasingly rude, kept calling us liars by claiming that a shredded wiring harness was somehow "normal wear and tear because the car is 20 years old" and that it all magically happened in the five days we owned it. We stayed professional and very calm because at this point, we just wanted out of this deal ASAP. I'd also like to add that they did not tow the vehicle back to the dealership, instead they had two young employees pick up the car to drive it back 80 miles to the dealership after we repeatedly told them it was unsafe to drive. We even showed the employees what was under the hood explaining the vehicle was extremely unsafe to drive, but the poor kid left in it. Now they have put their employee in the unsafe vehicle, shameful. They refused to admit responsibility for the junk they sold us. Lied from the start, completely unprofessional characters. Everything about this situation is unbelievable. But photos never lie!!! (see below) Dealerships like this rely on intimidation and deflection, hoping customers will just roll over. We are handling this through official channels with the California DMV Investigations Division and the Bureau of Automotive Repair, but future buyers deserve to know how they treat people the second a problem arises. DO NOT BUY FROM THE ALEXANDER group!!!! Do yourself a favor and take your business to a dealership with actual integrity. They are out there. This was the WORST car buying experience I have ever gone thru and that says a lot. Stay far away from Alexander GMC of Simi Valley. PICTURES NEVER LIE!!!! read more

See all

I recently purchased a GMC 2500 HD from Alexander GMC, and I couldn't be happier with the experience. Andrea from the sales team was outstanding--friendly, personable, and genuinely attentive throughout the process. She made sure I felt heard and never pressured me, which made such a significant purchase feel comfortable and stress-free. Overall, it was a great experience from start to finish. I'm loving my new truck and would definitely recommend Alexander GMC to anyone looking for a great vehicle-buying experience! read more

New management is awesome! Purchased my beautiful Yukon Denali and got the best service possible. They even delivered it to my home. They went above and beyond. They are #1 on my book. Very honest and professional all around. Thank you team your amazing. read more

I had the pleasure of working with Andrea Ruiz. She went above and beyond for myself and my family, she was very patient took her time with us, answered all of our questions and over made the whole experience amazing. read more

This place kept me on the hook until they found a higher bidder. I made a deal with a salesman to buy a truck. We agreed on a price and I let him know I would let my financing know the truck info so that they can overnight me the truck. I asked multiple times for something in writing stating the truck would be held for me and they just kept telling me "don't worry we aren't that kind of dealer, trust me it's in the back being held for you". Day comes where I'm suppose to pick up the truck and they tell me "Oh sorry we can't sell you the truck, it was damaged in the lot and has to be sent to the body shop." Next day I got suspicious so I called from a different number and inquired in the truck. Different salesman tells me it's sold. I tell them I have cash I need it ASAP. They replied "sorry we already took the persons trade and just waiting on them to pick it up." So I email the sales manager and ask him why they lied to me. Pretty much told me too bad so sad and tried to sell me a different truck. read more

Go see Jonathan over at GMC of Simi Valley. The guy is legit. No games, no high-pressure bs, just straightforward customer service. He knows his stuff and actually listens instead of trying to force a sale. Hands down the best experience I've had at a dealership, ever. read more

Amazing experience at Alexander GMC Simi. Aidan helped us and was absolutely ON TOP of it. We felt supported the whole time searching for my boyfriend's dream truck, and we couldn't be happier! read more

Alexander GMC - Car Dealers Near Me - Simi Valley, California

Had a pretty good buying experience with Andrea. She got me a great deal and was very helpful. She wasn't pushy and answered all my questions. I highly recommend her. read more

I had been looking for a Yukon with special specks and I found it at GMC of Simi Valley. I drove from San Fernando Valley on my day off and Juan Martinez made the whole process smooth and an overall great experience. No waste of time or beating around the bush. The next time my family or I have to buy a car I will be coming here again. read more

Just got a gmc canyon 2026, Aiden helped me out and was outstanding! Very professional and made the process very smooth for me. Ask for Aiden for your next car! read more

Alexander GMC - 2026 canyon - Car Dealers Near Me - Simi Valley, California

I had an outstanding experience at Alexander GMC in Simi Valley and couldn't be more impressed with the dealership. The facility was exceptionally clean, welcoming, and professionally maintained. The selection of both new and used vehicles to choose from was fantastic. A special thanks to Jonathan, who was an excellent salesman to work with. He was knowledgeable and patient as he took the time to explain features and accessories of each cars and truck I had questions about. I never felt rushed or pressured, and his professionalism and attention to detail made the experience enjoyable from start to finish. It's clear that Alexander GMC takes pride in both its inventory and its customers. With a great selection, a beautiful facility, and people like Jonathan who truly care about providing excellent service, this dealership deserves five stars without hesitation. I would highly recommend Alexander GMC to anyone looking for a new or used vehicle. Ask for Jonathan, you'll be in great hands! read more

Had a great day buying a new truck. Sales people were all good. One stood out amongst the rest. Andrea Ruiz. She kept trying to feed me an get me drinks. Super nice. I've been back twice now just to say hi. She is the one to see in my opinion. read more

We recently bought our third car from Alexander GMC in Simi Valley. Aidan Silva was amazing! He helped us throughout the process including the unpacking of the old car and packing of the new car. It was such a smooth transition and we were in and out in very little time, compared to the usual lengthy sales process. I will return to Alexander GMC when the time comes! Thanks Alexander GMC team! We love our new vehicle! read more

Worked with Ash and truly one of the most professional and on top of it sales person ive met in the industry and this is coming from a guy that sold cars himself. 10/10 recommended read more

Ash was a great sales person. He helped us out and he was super knowledgeable.  Just wanted to say thank you to this great dealership

A good friend of ours referred us to Ash at Alexander GMC, and he did an absolutely amazing job. He was extremely knowledgeable about the vehicles, and his customer service skills were unmatched. If you're going to Alexander GMC, definitely ask for Ash! read more

We bought a car from Ash, and overall, it was a great experience. He provided excellent customer service, and Ruben in the service department was great as well. The service department was amazing and made the entire experience even better. read more

Disappointed with my overall experience on my last service. I have been coming here to service my vehicle ever since I purchased it. Since that time, I have been through at least 5 service advisors. Tina being the only consistent one and now she is on absence. Yesterday, I had a scheduled 11am oil change appointment. I ended up arriving early by chance and dropped it off at 10:45. I was in no hurry so I decided to go for a good walk to kill time since they were not busy and were looking at a 90 minute time frame. When I came back from my walk at 12:30 (walked a good 4 miles) my truck was still in the service lane. I waited in the lobby for half an hour and it still hadn't moved nor had I been given any update. At one o clock I finally inquired and my truck had yet to been touched at all. I was offered a Lyft home which I accepted because I did have some work to get done. My service was finally completed and ready for pick up after four. I left the dealership at 4:30pm. That's a 5 1/2 hour oil change when I was expecting no more than 90 minutes. My job requires me to have a vehicle to drive around. Unfortunately I was unable to do any of my work yesterday once my service started. Imagine if that was played out the other way around? Dealership owners wouldn't be happy I assume. Highly debating where I will be taking my truck for my next service. read more

I had an amazing experience working with Jonathan at Alexander GMC of Simi Valley!! From the moment I walked in, he was welcoming, knowledgeable, and completely zero-pressure. He listened to what I was looking for, answered every question honestly, and made the entire process smooth and transparent. If you are looking for a new or used car, I highly recommend asking for JONATHAN!! Five stars all around! read more

Service dept 10 Had to have a malfuclnvtioning component in my new truck replaced under warranty I've literally stood in line at in n out longer than the time I spent here from Start to finish. Dropped off at 930 am they gave me a beautiful new loaner vehicle inwas out of there by 945 Arthur called me at noon to tell me It was ready. Completely shocked at the other GMC dealer I used to go to cause I'll never go there again. It would take them three days it took this dealer three hours. Truck was all washed. Dropped off. The loaner picked up my car. Was there five minutes on my way again I think I spent 10 minutes there dropping off and picking up greatest experience I've ever had at a GM dealer. In 20 years read more

I went in to get my mom's 2007 GMC Yukon looked at after we got a check engine light. I spoke with the service advisor and they mentioned they don't work on cars that are more than 10 years old. Since when does my vehicle stop being a GMC? read more

Bait and switch!! These people are the most dishonest car salesmen around. Here is what happened to us: we called Friday before closing to see if they still had the car we wanted to purchase because we wanted to go see it Saturday morning, literally the next day. We told them we were coming from an hour away and wanted to make sure so we don't waste our time. They assured us it was still available. So now it's Saturday morning, we called AGAIN to make sure the car was still there. They assured us it was. We arrive at the car dealership and this young kid comes out and tells us the car we wanted was "just sold"!!! So you're telling me it sold in that one hour it took us to drive there... But guess what? They had these other cars that we might want to see... are you kidding me? They wasted our time, over two hours of driving, they wouldn't tell us who lied to us on the phone because "they have so many people in the sales department" even though the place was practically empty. The car we wanted wasn't even on the lot, so we figured they had a fake posting up to attract people, and then try to sell them other cars. They lied. I was so pissed! Avoid this place! They are dishonest. Ended up buying the car we wanted at the Santa Clarita GMC dealership after this horrible experience. read more

This review is for the service dept. Megan is amazing. Really goes out of her way to take care of the customers from explaining the issues to resolution. I can't say enough good things about the service dept! read more

About a week ago, I leased a brand new truck from this dealership. Once I arrived at home I was transferring my stuff over from my old truck into my new truck and discovered drug paraphernalia (foil with burnt markings on it) tucked underneath the driver rear seat. I reached out to sales team and general manager and got no explanation on how this ended up in a brand new truck off the lot! They did not have time to detail my truck when I bought it so they told me to bring it in when I could, they stated that they reached out and offered me a full detail, which was false. They already owed me one. Please be careful and doublecheck the vehicle before leaving this lot.. I decided to do this review since they did not take this seriously. This put my career at risk and my family in danger of possibly being exposed to dangerous substances. read more

See all

The level of Customer Service you receive after a sale will always let you know the quality of any business. Alexander GMC is as bad as you might expect. The sales guy, Sam, even commented to me about not understanding why car salespeople aren't trusted. Well... it's because you're all shady. Alexander GMC sold me a vehicle with a broken windshield. When it was brought to my attention about 2 weeks later, Sam refused to offer any customer service and told me to go kick rocks. This is why you're not trust worthy, Sam. Providing good post-sale customer service would have earned your dealership my business in the service department. However, with your poor response, you've lost my business forever and earned a two-star rating. Oh, and your nickel and dime sales tactics are transparent and another reason to avoid this dealership. Carmax is a much better option. UPDATE: Still no word from the sales manager so I updated this to a one star rating. Can you imagine telling a customer that they will hear from a manager shortly, but that manager doesn't follow up? read more

Alexander GMC - Cracked windshield that Alexander GMC refused to replace - Car Dealers Near Me - Simi Valley, California

By far the worst experience I've had with purchasing a vehicle. Purchased a truck from them in 2020 with absolutely no issues, went back to purchase an SUV. Prior to even providing my DL I informed staff I needed the car to be delivered, they stated there would be a wait but no issues w delivering. Delivering the vehicle was a precursor to purchasing the vehicle. 1) tried to provide me with a price that was higher than what was advertised online. When I brought it to their attention they stated "oh that was a Halloween special but we'll honor it." I checked online at that exact time and the advertised price was still online. It was 8k less than what they initially tried to provide me 2) informed employee I did not want to finance- employee suggested I put my money in a high yield savings to save money and finance my vehicle. 3) when everything was settled they came back out and asked if I could "do them a favor and take the car now" because I would be taking away from company time and sales if someone were to deliver. Then tried to incentivize me to take the vehicle home by providing me a free detail and gas money when I had initially started the vehicle needed to be delivered, then they stated that I should be afraid if something happens to the vehicle I.e. a customer hits it while on the lot if I were to not take it with me immediately. This honestly caught me off guard and I was irritated because I had stated a precursor to purchasing the vehicle was that it needed to be delivered! All in all never returning there again, to top it off I had pointed out scuff marks in the leather and glove compartment that needed to be cleaned and they did not do so. Everyone was nice but the way that they tried to force me tot take the car home and the scare tactics that they tried to use I definitely would not recommend purchasing a vehicle from there and will sadly not be returning. read more

Alexander GMC - Car Dealers Near Me - Simi Valley, California

See all

There aren't enough words to describe how fantastic JERAN, DAVID and VICTOR are! They went the extra mile, really listened to us with our needs and put in the extra time and effort to get our daughter her dream car. They treated us like friends and truly cared about how they could make this work for our family. I can't thank them enough! In dealing with dozens of car dealerships and sales teams in this hunt for a car I now know what honesty and determination can get you because these two men showed me. We will be back to work with them for our future car needs because they showed how awesome this experience can be! Thank you Jeran and David!! Victor too! I can't thank you enough! And special shout out to Trunks for being the coolest sales dog! read more

Alexander GMC - Thank you Jeran and Trunks! - Car Dealers Near Me - Simi Valley, California

After 6 or seven service appointments for the sunroof malfunctioning Tina my service advisor finally got it done for me . I know it wasn't her who was restricting . I even had convos with the old service manager exchanged several emails and he was like "no" and I was like "it's under warranty" I've been complaining since the day we drove the lot 2 years ago. We are coming up on our final lease year and there was no way we were keeping this suv if this was not replaced under warranty. Now it works great, hasn't gotten stuck once . Thanks Tina ! I appreciate the work you did to finally get this approved . read more

Alexander GMC - Our new 2022 Terrain SLT - Car Dealers Near Me - Simi Valley, California

See all

Elijah Rodriguez and Joubin Ilbeig were phenomenal to work with. From one sales guy to another, cheers, you did a fantastic job and did not put pressure on me in the wrong ways. You deserve recognition. Keep it up Elijah and thanks for getting me in to the truck I wanted. Michael skobin, the finance manager was a pleasure to deal with too. Grade A service all around. I've been a customer here before and will continue to be. Thank you to the Alexander's. Your Simi location is running smooth and you should be proud. read more

They told me I HAD to buy "protections" which was the usual scammy ceramic protection and Lojack device. Door paint protectors for 995$!!!! You can buy them on Amazon for 20 bucks! I asked if I had to buy them, they said yes. Couldn't even accommodate a discount for a product I didn't ask for or want. Kept saying "their already on the vehicle". Finance manager was extremely rude had the attitude of a child and reeked of cigarettes. Never once met the sales manager but instead teenagers pretending to be sales managers. Kept telling me to put in my credit to get the price I wanted. My credit is excellent and I am not putting it in until a price is reached in writing. Then told me the price is "limited time special" and that I needed to make a decision right there otherwise I lose the discount which is probably another scammy lie to hit their quotas. You cant blow someone's phone up and force them to make a 70k$ decision. Don't shop here unless you want scammers to spam your phone to buy their overpriced trucks . Will likely be reporting them to the chamber or better business beauru or whoever can put a stop to these outdated scam tactics read more

Jeran helped us out and was great to work with through the process. He was very knowledgeable and even dropped the car off at our driveway. Highly recommended. read more

Stay clear of this dealership for service. They are totally incompetent and will make you regret your purchase; regardless how much you may enjoy your vehicle. Numerous attempts and trips back and forth were made to repair my vehicle, with total failure. The worst part was the lack of care from the service team. I had to go to a competitive dealer, and fortunately for myself, the vehicle was repaired properly in one single visit. I was prior warned by a friend not to have service at Alexander GMC in Simi Valley, and I sure wish I had listened. Will go out of my way to warn anyone and everyone I know to stay clear of this dealership. read more

Sorry for the rant, but this needs to be said. Arthur in the service department just cost this dealership a lot of money. It all started with the sale of my new Hummer EV. The truck wasn't ready until late at night when they were about to close--not a big deal. The sales guy I worked with was amazing--thorough, knowledgeable, and made sure I understood everything I needed before I left. However, as I was driving home, just as I entered the freeway, the emergency service light came on. Annoying, but I figured it was probably just a software update that should have been handled before delivery. The next day, I also noticed an issue with the heater--blowing hot on one side and cold on the other. So, I called the dealership and scheduled a service appointment, bringing the car in on Friday, hoping it would be done by the weekend. Then came Arthur. I never received a single call from the service department. I had to chase them down, repeatedly calling on Monday and again on Wednesday. Arthur, to put it mildly, was clueless. He constantly made excuses and had no real idea what was going on with the tech team. When I finally spoke with him on Wednesday, he promised to call me in the morning--or at the latest, before lunch. No call. By 2 PM, I called again, and Arthur finally answered--laughing about how funny it was that I happened to call because he was "just doing my paperwork." Then he told me my car needed parts for the air conditioner to function properly. After a long pause, he suddenly changed his story--no, actually, everything was working fine, and I could come pick it up. So, I drive 30 minutes to Alexander GMC, only to have Arthur now tell me that my car was NOT fixed. Apparently, it worked earlier, but now, magically, it wasn't working again. To make matters worse: * The car was filthy after sitting there for over a week. * The battery was at only 27%. After all that time, they didn't even bother charging it. When I asked Arthur why it wasn't charged, his excuse? "Because you wanted the car in such a hurry." A hurry? What the hell is he talking about? The car sat there for a week, and the only thing they did was a software update that should have been done before I even took delivery. This guy is full of excuses and has now cost the sales department a future customer--not just me, but everyone I know in Simi Valley, including multiple businesses. I've purchased over 30 cars in my life and have never had such a bad experience with a service department. Shame on the owner and sales managers for allowing this guy to run their service department. I wasn't even asking for much. read more

This place treats potential customers like suckers. We went to look at a particular vehicle. Overly friendly (red flag). Then the old "we need a copy of your driver's license" line. They were told NOT to run a hard credit check as we had just arrived and hadn't made a decision. "We won't." Surprise. Five minutes later we were alerted to a hard credit check being completed. When confronted they tried to lie their way out of it. We showed them the cell phone alert. They denied they had done it. Wife and I immediately got up to leave. "Where are you going? I thought we were friends?" Friends. We just met, we were potential customers and the first thing you do is lie and go behind our backs. 18 months later and that credit check is still on our record. Simply snake oil salesmen who will glad hand you, lie to you, and try to empty your pockets. DON'T GO TO ALEXANDER BUICK GMC in Simi Valley. read more

Since 2024 I've made two purchases at Alexander GMC of Simi Valley, and both experiences have been fantastic. Jeran was the salesperson who helped me with each purchase, and he provided the best service I've ever received at a dealership. I've bought and sold many vehicles over the years, and visiting a dealership used to feel like preparing for a long and stressful day until I found this team. Between Jeran's deep knowledge of GMC cars and trucks and David's expertise in finding financing that truly fits, the process was quick, transparent, and stress-free. This is the only dealership I want to work with from now on. Highly recommend Jeran, David and the Alexander GMC team for anyone looking for an exceptional car buying experience. read more

fraudulent dealership. They have six different people reaching out to you after you said you're not interested. They bother you day in a day out telephone calls text messages emails. They don't listen. It can't be that they don't understand. It's a tactic to screw with you to mess with you. read more

I'm not someone who exactly loves the process of vehicle purchase, but I recommend putting yourself in the capable hands of Alexander GMC. Yesterday my wife and I, after some less than adequate experiences at other places, decided to drive further away than normal and head out to Simi Valley, based on positive reviews, and website information suggesting they had stock available we were interested in. We were first greeted by I think Marck Garcia (I'm looking at their "meet our team" page) who was friendly and helpful. Instead of ignoring my wife, who was the one shopping, we were both treated as welcome guests equally, which is a nice change after other experiences we had where she was ignored. She's the "car guy" in our relationship, I'm not really. Marck turned us over to Abbas, who was a newer addition to the Alexander team. Abbas knew more about our questions than anyone in the prior dealerships we had been to. But even better, when he didn't know the answer to something, he FOUND OUT rapidly and then related us the data. He was factual and helpful and friendly and accomodating. He also assisted as the process went on, helping expedite things competently and rapidly. We were given to Dennis Marazitto, probably because they could detect the faint scent of lasagna on us being a half Italian family, so we were quite at ease. Joking, I don't know why they gave us Dennis. Dennis worked with us and there was some back and forth, but it was way more rapid and less irritating than any other time I've been at a dealership. And with a wife being the "car guy" and the fact that she changes cars every three years, believe me when I say I have had my fill of this part of the process. Dennis had a manner that destressed the process. He felt more like an advocate than a sales person, and I appreciate that and his boss should appreciate that too, because that = sales, speaking as a salesman and a manager of sales people at my own company. We came to an agreement. We were assisted by the finance guys along the way, but the only one we met was Mike Skobin. Mike made the end of the process easy and comfortable. He is a cool guy, relaxed manner. You get the idea "this is going to happen according to plan" with him. And it did, no surprises, no disappointments. Ours was a complicated process due to our own weird situation of moving money around, needing a loaner car, doing a trade in, but they made every step easy!! I used two exclamation marks there on purpose. This is not what normally happens at a dealership. Today we are receiving delivery of a giant gleaming ice blue Hummer EV, and everyone on my street is going to say "there goes the neighborhood." Damned straight! Naw joking. It's an HOA, I'm surrounded by nosy people, I'll behave. I really have only ever said this once in my life: I would recommend others go to this dealership. They make a complicated and involved process about as easy and confrontable as it can be made, and I appreciated getting done and home in time to spend time with visiting family from out of state. read more

Alexander GMC - Car Dealers Near Me - Simi Valley, California

Jeran Fernando and his assistant was great and wonderful. Called ahead and confirmed that the vehicle was still available. Took a test drive and confirm number all under 2 hrs. I love this process. Found the vehicle and drove it home. Thank you Jeran and Alexander GMC. read more

We had an amazing experience with Alexander GMC Simi Valley. Jeran helped us with everything. He is very knowledgeable with what he is doing and great what he does. Everybody are friendly and helpful, I really recommend them. I'm dropping his Business card read more

Alexander GMC - Car Dealers Near Me - Simi Valley, California