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    Simi Valley Ford

    2.5 (572 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

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    Dealership prices should be illegal you will get better work and honesty from a local mechanic vs dealership.
    Chaliewhalie77 ..

    I am writing to formally complain about the poor service, overcharging, and mishandling of my vehicle during recent repairs at Price Ford of Simi Valley. I brought my 2005 Ford F-450 truck to your dealership for maintenance due to intermittent power loss issues, and the experience has been frustrating, costly, and unprofessional. Below is a detailed account of the events, which have led me to feel taken advantage of and disrespected as a customer. I am seeking a full refund of the amounts paid, compensation for my time and inconvenience, and an assurance that this matter will be investigated internally to prevent similar issues for other customers. I delivered my truck to your service department. The vehicle was operational but experiencing occasional power loss. After your diagnostic check, I was informed that the Fuel Injection Control Module (FICM) and injectors needed replacement. I expressed doubt that this was the root cause, suspecting a less extensive issue, but proceeded based on your recommendation as I needed the truck back in working condition. You quoted approximately $4,500 for the full repair, but I opted to start with just the FICM repair at $1,200 to manage costs. This repair was completed, but upon retrieval, the truck's symptoms remained unchanged--it did not resolve the power loss problem. Additionally, when I picked up the truck after this first repair, I discovered that my T-Mobile vehicle tracker was missing. After inquiring, a service employee and I searched the parking lot, where I found the device scratched and lying on the ground. This was unacceptable handling of my personal property, but I chose not to escalate it at the time in hopes of resolving the main issue. After saving additional funds, I returned the truck on for the injector repair. At this point, I was informed that the cost for the injectors had increased beyond the original quote, which was disappointing given my efforts to budget. I requested a discount and was offered approximately $500 off. However, shortly after agreeing, I received a call stating that additional parts--such as gaskets and other minor components--were required, further increasing the bill. These items should have been anticipated and included in the initial estimate, especially since the repair involved opening valve covers and similar work where reusing old parts would be impractical. The fluctuating prices felt like an attempt to maximize charges, with the estimate changing multiple times in a short period. Despite the escalating costs, I agreed to proceed to get my truck operational. The final amount I paid was just under $7,000 for the combined repairs, an exorbitant sum that could have purchased a replacement vehicle. Upon arriving to pick up the truck after the injector repair, the quoted price had increased yet again beyond what was last discussed. After paying, I waited over an hour only to be informed that my vehicle keys had been misplaced, and new keys would need to be made. This delay meant I could not take possession of my truck as expected. Shocked by this additional incompetence, I requested a refund, but received conflicting responses: initially, I was told a refund could not be processed without my card or physical presence, only for the answer to change moments later. The pattern of lost items (first the tracker, then the keys) raises serious concerns about how my vehicle and engine were handled during the repairs. If personal belongings were treated so carelessly, it calls into question the quality of the mechanical work performed. The entire experience resembled a high-pressure sales tactic rather than reliable service, with inconsistent pricing, poor communication, and substandard customer care. I feel exploited, especially as the initial FICM repair proved ineffective, and the overall process has left me without a functional resolution proportional to the cost. I request the following resolutions: 1. A full refund of the $7,000 paid for these repairs. 2. Reimbursement for any additional expenses incurred.

    Customer Experience
    James C.

    The Service Department at this location falls into an almost predatory category. Back in July 2024 the State of California put into play the "Honest Pricing Law" or "Hidden Fees Statute SB 478" which means in short The price we see should be the price we pay. Including add on C/C fees if a business so chooses. But here when you go to close out your bill without notice a 3% credit card fee which was never disclosed within the estimate or discussion surrounding the repair. (Additional thought on this with a Ford Dealer this size I would be surprised if they paid more than 1.5% on their bank processing fees. This is only opinion I have no data to this except past experience) Typically not a major deal & we see that "convenience fee" quite often but unfortunately for me my bill was over $8K & the manager would only respond by text to the service agent. Had to leave the the site & my vehicle once again & make a return trip the next day with cash as they don't take a check & most of our debt cards limit out per day between $3-5K. Situation could have been completely avoided with discloser & the brash unwillingness to not only work with me but would only communicate through their Service Writer. Had to give a single star because it wouldn't let me put a half or a zero & still work into the avg. Going to let the State Bureau of Automotive Repair investigate & make the call if the $1,000 fine can be imposed as per the statute. Didn't hear back from the GM Mr Mark Podesta after a request so if you have the same issue here, please follow & file your complaint. THERE ARE OTHER PLACE TO GO & GET YOUR VEHICLE SERVICED, I WOULD RECOMMEND A DRIVE OVER TO THOUSAND OAKS FORD.

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    5 months ago

    Always taking care of my truck and with great time. They don't bet around the bush and helpful. I recommend Mark and Carmen

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    Page 1 of 15

    Ask the Community - Simi Valley Ford

    Review Highlights - Simi Valley Ford

    I operate a tow truck, and Mark has consistently demonstrated professionalism and understanding.

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    Simi Valley Chrysler Dodge Jeep RAM - Jeep Wrangler Simi Valley

    Simi Valley Chrysler Dodge Jeep RAM

    (604 reviews)

    I had a really solid experience at Simi Valley Chrysler Dodge Jeep Ram. The process felt…read morestraightforward and respectful from the moment I walked in, which isn't always the case when buying a car. Daniel was great to work with knowledgeable, patient, and easy to talk to. He took the time to listen to what I actually needed and didn't try to push me into anything that didn't make sense. On the finance side, VJ was just as solid, explaining everything clearly and making sure there were no surprises. Overall, the atmosphere was professional and welcoming, and the entire team contributed to a smooth experience. If you're thinking about stopping by, I'd definitely recommend asking for Daniel. I'd come back here again and would suggest this dealership to anyone looking for a low-pressure, well run place to buy a vehicle.

    Do yourself a favor and stay far away from Simi Valley Chrysler Dodge Jeep Ram. I scheduled an…read moreappointment with the automotive repair prior to bringing in my truck a month before bringing in my truck and asked if they were busy and if any of the (3) recalls needed any parts to be ordered which the gal at the service center said yes one of the parts will be needed to be ordered which will be about 2/3 weeks . I said okay let's go ahead a month out so that they the part (s) will be in . Well they never ordered the part (s)! And I had to call them repeatedly & even asked that the service manager call me which never happened!!! And I was being told the truck would be ready end of the following day !!! Which dragged to 11 days !! I never was told when it would be done and never offered a rental truck!!! Also they are scammers and tried to tell me I owed them $239.00 !!! I confronted them and they brushed it off !!! And said that it was a mistake!!! They kept my car for almost two weeks and couldn't be bothered to communicate like professionals. No updates. No courtesy calls. Nothing. I had to chase them down repeatedly just to get the most basic information about my own vehicle. That's not service -- that's incompetence. When I finally got my car back, it was disgusting. Covered in dust and dirt like it had been sitting outside collecting grime the entire time. After holding someone's vehicle for that long, returning it filthy is beyond disrespectful. It shows exactly how little they value their customers. And then the cherry on top -- I start the car and the radio is BLASTING at full volume. It nearly blew out my eardrums. There is absolutely no reason for employees to be cranking up my personal settings like that. It's careless, unprofessional, and completely unnecessary. Two weeks of silence. Zero accountability. Filthy return condition. Careless handling of my vehicle. This place operates with a shocking lack of professionalism. I would never trust them with my car again, and I would strongly warn others not to make the same mistake.

    Alexander GMC

    Alexander GMC

    (418 reviews)

    Service dept 10 Had to have a malfuclnvtioning component…read morein my new truck replaced under warranty I've literally stood in line at in n out longer than the time I spent here from Start to finish. Dropped off at 930 am they gave me a beautiful new loaner vehicle inwas out of there by 945 Arthur called me at noon to tell me It was ready. Completely shocked at the other GMC dealer I used to go to cause I'll never go there again. It would take them three days it took this dealer three hours. Truck was all washed. Dropped off. The loaner picked up my car. Was there five minutes on my way again I think I spent 10 minutes there dropping off and picking up greatest experience I've ever had at a GM dealer. In 20 years

    Disappointed with my overall experience on my last service. I have been coming here to service my…read morevehicle ever since I purchased it. Since that time, I have been through at least 5 service advisors. Tina being the only consistent one and now she is on absence. Yesterday, I had a scheduled 11am oil change appointment. I ended up arriving early by chance and dropped it off at 10:45. I was in no hurry so I decided to go for a good walk to kill time since they were not busy and were looking at a 90 minute time frame. When I came back from my walk at 12:30 (walked a good 4 miles) my truck was still in the service lane. I waited in the lobby for half an hour and it still hadn't moved nor had I been given any update. At one o clock I finally inquired and my truck had yet to been touched at all. I was offered a Lyft home which I accepted because I did have some work to get done. My service was finally completed and ready for pick up after four. I left the dealership at 4:30pm. That's a 5 1/2 hour oil change when I was expecting no more than 90 minutes. My job requires me to have a vehicle to drive around. Unfortunately I was unable to do any of my work yesterday once my service started. Imagine if that was played out the other way around? Dealership owners wouldn't be happy I assume. Highly debating where I will be taking my truck for my next service.

    First Kia

    First Kia

    (694 reviews)

    This is hands down the best Kia dealership I've been to. I've purchased and serviced cars at both…read morethe Ventura and Glendale locations, and neither comes close to the exceptional service at First Kia. Every interaction I've had with them has been wonderful, starting from the moment I called to schedule my service appointment. I had my service and recall completed here today, and the experience was outstanding. I recently moved to Simi, just a few blocks from the dealership, so this was my first time visiting this location. Brian Fox was my service advisor, and he was fantastic. He was incredibly kind, helpful, and communicative throughout the entire process. He kept me updated on my vehicle and clearly explained everything that needed to be done. One of my coworkers also brings her car here and always speaks highly of Brian, and now I completely understand why. This was probably the best experience I've ever had at a Kia dealership. They definitely have a lifelong customer in me now, and when I'm ready to purchase a new vehicle, I will absolutely be buying it here. Thank you, Brian and the entire First Kia team, for all your help today!

    NEGATIVE ZERO STARS! GRADE F! DON'T GO HERE!…read more I really didn't want to leave a NEGATIVE review for this place, but I've HAD ENOUGH of the ABSOLUTELY UNPROFESSIONAL and CHAUVINISTIC customer service here. EVERY TIME I come it's like I have to search for that ONE person who actually WANTS to be here because it's like MOST of the MEN who work here HATE their jobs! They promise you the world when you buy a car but then treat you like SH** when you come back and ask for help. I have an electric Niro and I take my car to the NISSAN dealership to charge it, and would rather PAY than deal with all the CONSTANT LIES they tell me. They said I could come and charge my car anytime I wanted when I bought it, and then reneged after it was sold. I'm planning to go somewhere else to get my next Kia. They are TERRIBLE, HORRIBLE, 100% DON'T GIVE A FF about anything but $$$. Do yourself a favor and go to another Kia dealership.

    Simi Valley Ford - car_dealers - Updated May 2026

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