I brought my truck in for electrical damage caused by rodents, fully understanding that a thorough damage assessment would come at a hefty price. To cover the costs, I submitted an insurance claim, which, of course, was approved. However, when I picked up my truck, I was shocked to see even more rodent damage than when I dropped it off. When I listed the new damage--including rat feces, urine, chewed belongings, and parts of the truck that weren't even touched--it became glaringly obvious that all of this happened on their property. I was told the staff was too scared to remove the rodent, afraid it might jump out at them. So instead, they left me with a bigger mess. Despite being charged for a full damage assessment, the only area that was touched was under the dashboard--nothing else was looked at. When I brought up my concerns about the safety of my truck, Brian, the manager, responded with, "The truck runs fine. You brought it in for electrical damage, didn't we fix that? We aren't exterminators. It's not our job to remove its nest and find out where the rat is getting in. What, did you expect us to detail your car, too?" His response was not only dismissive, but downright disrespectful. Brian insulted me, talked down to me, and used my gender to undermine my concerns. He made it clear that my safety, my concerns, and my ability to understand the situation were of no importance. His attitude was rude and condescending, and it was obvious that making me feel foolish was his priority. This was not just poor customer service; it was blatant disregard for safety and basic professionalism. read more

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Can't recommend the sales team here enough. Colton and his associates gave me the best experience I've ever had at a dealership. No mark ups for useless crap like other dealerships, reasonably priced, didn't waste my time or theirs, & very easy to work with. Every employee on the sales floor I interacted with made me feel right at home. I received the kind of service I would expect from a mom and pop shop. They have earned my business from here on out. read more

RECALLS!!!!! What a pain in the A**!!!! You have to schedule a day, leave your vehicle and hope to get it back the same day. Not to mention being shuttled back and forth! Had 2 recalls on my 21 F150. Called service to schedule and was informed for these 2 recalls they could send a mechanic to me. WTF???? I had NEVER heard of this before. I apprehensively said okay, knowing in the back of my head this probably wouldn't work out. WOW, did they ever prove me wrong. Scheduled a 10:30a. At 10:30a, the guy was at my gate. Introduced himself as Matt. Very polite and professional. Informed me to replace my wiper motor and address possible wire chafing on my E brake would take him about 45 minutes. About 11:10a Matt was done and on his way!! I truly hope this is a service they keep at least for the constant recalls. MATT WAS AWESOME!!!! read more

Terribly rude customer service. Sierra who works at the front desk doesn't seem to understand what is and is not appropriate to say to customers. I recently came in and was quoted a certain price for roaters from another front desk employee, fast forward a couple months and I came in again to purchase parts and see if all 4 roaters were needed or if just the front or back were needed. All 4 were needed, but I got quoted a price that was double the original price from my previous visit. When I pointed this out and showed her the paperwork quoting a different price from another employee (who still works there), she stated, "Well you don't have to buy them here." Extremely rude and unnecessary comment. I was under the impression that they wanted business, but I guess I can thank her for making it clear that they don't. Will happily take my business elsewhere. read more

My Price Ford experience. Oh no, CHECK CHARGING SYSTEM light. Better check the battery and alternator with a meter. Hmm. Voltages good. Check it again at a friend's shop. Good to go. Looks like back to the dealer experts. Next day, new alternator, throw in sparks plugs at 100k. Car is ready sir. $1895. Wow, okay I know dealer is always high. Pick up car. On the way home... CHECK CHARGING SYSTEM LIGHT ON!!!! . Back to dealer. It's the wiring harness. 475. Okay fix it. Callback, sorry sir that didn't fix it. It's the power controller computer. 1100 ... just fix it and I don't believe the alternator was bad. Pd another $1625 Three weeks later, okay we got it fixed. Pick up car. On the way home... CHECK CHARGING SYSTEM LIGHT ON!!!! . Back to dealer. Called Ford corporate and California Bureau of Auto Repairs and register complaints. 2 more alternators replaced, a month in the shop. Car finally fixed with an aftermarket alternator directed by engineers at Ford. Fought for 30 days to get a refund on second invoice of $1625. Both parts replaced were tested to be okay by Florida PCM shop. Ford corporate [not dealer] authorized refund and was paid back $1625. Time frame. Halloween to New Years No experts, just part grenades at my expense. Had to fight for that refund. read more

I recently purchased a Ford Explorer and would like to commend Sonny Brown on his exceptional customer service. He made the entire buying process remarkably smooth and efficient. I highly recommend this dealership for your future vehicle acquisitions. read more

TERRIBLE service from right when i got there.. I would send my dog to this dealership.. Don't even waste your time driving there.. They try to rip u off & off u want a discount u will have to beg for one.. They for sure gave an experience in trying to get a vehicle an experience we all dread.. Enough Said read more

**Service Department** review: 5 stars. The staff is not at fault for this rating. I have to say that my handful of experiences with the service personnel at Price Ford has been mostly positive. The people are great, friendly, and it's clear to me that they've been trained to go the extra mile. Think old school full service gas stations back in the 50s (or so I've seen on TV). Best I can tell, they are earning their salaries and are deserving. **Ownership Review: Here, my issue is quite simple. I cannot believe you charged me 3% to use my credit card. First of all, no one told me that you were going to assess this. This is a MUST. I don't carry a debit card all the time let alone cash (since you don't take checks). I cannot imagine that you are running 1000s of transactions daily that would require to you to pass down your transaction fee to me. I am also confident that you aren't getting dinged for 3% by Visa or Mastercard. So, IMO you are profiting on this bogus charge. I get that a local mom-and-pop doesn't have the margins to absorb service charges on 100s of transactions daily, but a multi-million dollar dealership is another story. Bottom line: Mr. and/or Mrs. Price: you won't see me again. read more

Just left the Simi Valley Ford dealership, went to pick up my car after dropping it off this morning because my check engine light turned on. After a few hours I received a call saying that my vehicle was going to need a few things done - $1,100 plus of repairs my husband told them he had purchased the extended warranty when we bought the car and it should be covered? They said they did not see any coverage? We called the dealer where we bought the car - the car is covered ? So I get it Simi Valley Ford since I did not buy the car with you my Ford Extended Warranty is not valid is that it ? Oh and another thing we have a good friend that has a car service repair shop, my husband took it to him just to get a second opinion turns out the part to fix my car is only $52 dollars? Not nice Simi Valley Ford. Its no wonder you guys only have 2 star rating read more

Worse customer service at the service department. No Shuttles, no loaner cars. I took my car in for a warranty issue, they said the car had to stay overnight and they wouldn't offer rentals or loaners unless I had purchased this "plan" when I purchased the car. Manager Richard Snyder was so unhelpful and unwilling to help. read more

Purchasing my new truck from Mark Podesta (GM), Colton and Enrique at Price Ford was the BEST experience! From the moment I walked into the dealership, to the time I happily drove off in my new F-150, I was treated with kindness and respect. The staff at this dealership is truly first class! I highly recommend Price Ford for your next vehicle purchase. I am extremely happy with the communication, honesty and willingness to go the extra mile. Simi Valley has a hidden gem... Price Ford! Thank you again for making this such a great experience! read more

Simi Valley Ford - 2023 F-150 Lariat. Such a beauty! - Car Dealers Near Me - Simi Valley, California

This place is ridiculously expensive, i don't recommend taking your business here for repairs or new car purchases. Terrible service, terrible prices, terrible communication, terrible options, terrible management Its like they have actively tried to make me not enjoy my experience read more

I purchased my ranger raptor last June 22, 2024 with the condition that they will install a bed extender on it. It's been more than 4 months and I haven't received the bed extender. If they only ordered it from Ford Parts , it would only take 2 weeks. I've been talking to Richard (parts)and Henry (sales) and still no ETA on my bed extender. I've been trying to get hold of Mark (owner) to get some help and no avail. The brand new truck's window and and mirror was not working when I purchased it, and when I brought it to be fixed, they scratched my brand new truck's interior like they didn't care with the fact that it's brand new! This is the second time Ford failed me. I love their products, but the customer service sucks big time! read more

***update*** This portion applies to service department. When I purchased the Bronco, it was raised by the dealership but when I left dealership we discovered the tire sensors were not working with the new, bigger tires. After much back and forth with my local Ford dealership that's closer to my house, I contacted Brian and his crew about the issue. Brian and Debbie went above and beyond, around my busy schedule, sent a driver to pick my car up, fix it and bring it back to me. It's good to see customer service is still a thing these days. Shout out to Brian and Debbie, again highly recommend. read more

The service department is terrible. Other than your basics, oil change -tire rotation we have to always bring our car in multiple times for an issue. We can't get a recall on our wipers done. Brought it in 3 times and been waiting almost a year. This time I called and was told the parts were in and after having the car in all day we are told they have to order parts and we have to wait a day. Definitely will look for a new dealer. read more

Not sure they should call it a customer service department... they don't understand the concept. Price Ford get your sh@t together. Hire better people, be better. read more

I scheduled a 7am service on my F150. I waited at the Dealership and. They got it done in good time. Very courteous and helpful they even told me about Ford credit that I didn't know I had. I will be back next time! Thanks read more

Super disappointed the service team here, I brought my truck in for the first service about 3 months ago asked for them to change air filter and cabin filter and oil change. Well only thing I got was an oil change after asking them there excuse was "we forgot sorry, we'll make it up on the next one". Well Saturday was the "next one" and they let me down again, service writer didn't take my name just company info ask them to do their multipoint inspection didn't happen, they printed the old inspection form from last time only reason I knew because it had old mileage from last service! Then best part, next service tag was printed with the wrong mileage when clearly the mileage on dash was greater than sticker! Clearly someone doesn't give a crap! Price ford service hope y'all can improve on customer service and communication between service writers and techs! read more

Simi Valley Ford - Car Dealers Near Me - Simi Valley, California

Dear SimiValley Ford, my name is Sandra Dubois, I live in Orange County, I have relatives in TO as they attend CLU. This morning due to an unforeseen road trip a family member was in need of finding a place for a quick oil service for a 2016 Fiesta in the TO/Simi Valley area, so this morning I found your dealership online and called to see if there was a possibility for the car to get serviced without an appointment. I wanted to share with you that from the initial contact to your dealership, the young man that took my call and booked the appointment to the exceptional service provided by service advisor Mr. H.J, I feel blessed that I found SimiVally Ford online. I know businesses depend on exceptional client service and your dealership has earned our trust and our business. Please accept my humble gratitude to the service department staff. Respectfully, Sandra Dubois read more

Simi Valley Ford - thank you for fixing the car - Car Dealers Near Me - Simi Valley, California

I had a so called complete service on my car. They were supposed to rotate the tires. My dash monitor showed one of my tires was at a lower pressure when I went in. It was in the same driver's side front position when I left. They claimed the tires were rotated but they were not. I was shown a picture of a dirty air filter asking if I wanted them to replace it. I opted not to. After I left I took out the air filter. It was hardly dirty. All I got was an oil change for the ramped up price, along with a list of things they wanted to do totaling $270. I left a phone message for their so-called service department to call me. Never heard from anyone. A real rip off. I will never go back. read more

I took my truck elsewhere and got it repaired and oil changed for less than what I was quoted for the part alone. It was also done in less than a day when ford said it was going to take 2-3 after waiting a week for my truck just be be put in queue (they had the part on day two). I would like to add that I left a message with the manager because the number was listed on a whiteboard in the waiting room. I just wanted to explain my experience in hopes that they would commit to doing better for the next customer. I was told he would look into it and call me back. It's been weeks. No call back. read more

Simi Valley Ford - Car Dealers Near Me - Simi Valley, California

Don't bother trying to deal with this dealership. I made an offer on a 2024 Ford Raptor, and they told me it's probably going to go for msrp even though they have 2025 Raptors listed at msrp but Emily said she would talk to her manager and call me back. Well never got a call or an email back. Way to want to sell a new 2024 $80,000 truck in 2025. I ended up buying a new Ford Raptor at another dealership. read more

Terrible business!!!! They rushed me down to there dealership saying someone else has an appointment to see the car I wanted to see. So we hurried down there. Test drive Ran my credit we agreed on a price, shook my hand said deal... Then as I walking back to fill out paperwork they tell me sorry someone already bought the car!!! You can imagine how furious I was rushing me to dealership and the hard inquiry on my credit not to mention wasting my time!!!! I will never ever return here.. even the sales person was fighting for us im sure he lost some commission to some else... FUCK YOU SIMI VALLEY FORD read more

Unfortunately, it's Price Ford now and here's my review - "Never had any problems in the past as far as ordering parts, like a brand new oil pan for my car. Being on Social Security Permanent Disability, I have to manage my finances smartly. I waited to save enough money to replace the oil pan and I just did yesterday and waited for two days for the job to be done. I get a call from the service department and they said the mechanic found leakage in the coolant system and when I went back to the dealership via Lyft and paid for the preliminary job, they showed me the front bottom of my car with a puddle of "liquid". I told the service staff that I would've noticed it wherever I was parked at and I would've had it fixed before the oil pan. I found it strange the mechanic found leakage after leaving my car there for a couple of days. I feel like something was done so they can do more jobs on my car so they can make more money from me! I know a little bit about mechanics and I would've noticed the leakage. This morning I went to my car and noticed liquid that flowed down on the parking spot, from the front and past the rear of my car! I called a friend who recommended me his mechanic friend, who is coming over today to check out my car. Without burden of proof, obviously, something was done at the dealership and that's my strong gut feeling! I will never do business with them anymore. I will tell my brother and his worker not to take their work Ford trucks there anymore. Even some other friends that had done business with the dealership. Being on a fixed income added unnecessary stress in my retirement life. Corporate "protocols" over compassionate care and support for disabled seniors. Beware of even thinking of buying a new car from this dealership and taking your vehicle for service. The one Star rating is only for the replacement of the oil pan, which I could've had done by some other place. I learned a hard expensive lesson." read more

I took delivery of a commercial vehicle at this dealership. The journey of my vehicle to this dealership was long and complicated and no fault of Price Ford. That said, once my vehicle arrived at their dealership, they did not notify me. That's OK, mistakes happen let's move on... I called the dealership. Let them know my vehicles there and I need to take delivery. The dealership advised me there was some paperwork that was needed, so I reached out to my company and the leasing coordinator to get that ironed out with the dealership. On a courtesy delivery wouldn't you expect the dealership to manage the paperwork? Nope, apparently that is my job? Finally, the day comes that I'm gonna pick up this vehicle. Did they wash it? No. Did they mount the front license plate holder? No. Was my vehicle missing accessories listed on the sticker? Yes. wWas there damage to a brand new vehicle that they knew about? Yep. Did they mention it? Of course not. Overall Price Ford had a opportunity to turn an already frustrating experience with Ford motor company into a positive experience with a local dealership. They dropped the ball. Not only did they make this more difficult than it needed to be, there was no follow through with anything on their end. This review does not apply to their service department or customer retail sales, this is related to commercial vehicle sale/pick up... but would you expect your experience to be any better? read more

***ATTENTION! THIS PLACE IS PRICE FORD! EVEN THE NAME IS A LIE*** STAY AWAY FROM THIS PLACE! We had issues with our car and because it was doing exactly when a letter from Ford said and had an extended 150 thousand mile or 10 year extended warranty we took it to Price. This service guy Robert hands me a printout showing the TCM extended warranty and another for the clutch kits but that one said 100 thousand miles or 7 years. Twice I asked him if he was sure Ford was honoring that warrant and he insisted YES. A week later in a Friday Robert calls claiming the clutch kits have arrive but it's still going to be another week because other people's parts showed up before ours so we went to the back of the line. The following Friday Robert calls back but this time he wants $2.800.00? I asked what happened to the warranty and he claimed Ford denied it. I told him that why did you twice say it was covered and kept the car for almost 2 whole weeks and he claimed "Ford called". I told him not to fix it and we were on our way. We get there after dropping off a rental car down the street and I tell Robert a promise is a promise and you said our car was being fixed. I even pointed out that he listed both warranties on his estimate. Robert tells us that the parts had just arrived that day marked "Out of warranty". My girlfriend called him out saying he told us a week before that the parts had arrived. Robert giggled sarcastically and said "No I didn't". At that point I said get your boss out here now. Out walks Brian Leonard Service Manager with a big grim and announces "Want your car fixed" and I said "Yes" and Brian says "Then pay me $2.800.00". I told him the whole story and Brian said "This was a human error and he's not responsible for it". When confronted with the lie about the parts arriving the prior Friday Brian says "Human error, the parts can in today marked no warranty". I asked to see the parts and Brian said "Pay me $2,800.00 and you can see them". At that point he and Robert a latterly giggling and all 3 of the office girls were frozen in place with their mouths open in shock. No exaggeration here people. There were other customers hearing this 2 guys and were just a shocked. One guy followed us out and told another service person to bring back their car and they were going someplace else. Here's where we should have involved the police. Brian follows us out and I told him (Referring to the estimate) that we have the free warranty repair in writing and he flipped out. He grabbed the passenger side door and wouldn't let my girlfriend close it. He was yelling "She me the document" and refused to let the door close so I got back out, looked at Brian and him "Let the f**king door go and Brian yelled out "F**king you". At that point my girlfriend tugged really hard on the door and got it closed and we drove off. We have sense had the transmission repaired at close to half the price. We also filed a complaint with Consumer Affairs Division Bureau of Automotive Repair (B.A.R.). Who said Brian and Robert deny everything but offered to fix the car out the door for $2,100.00. To us, our friends, social media and an attorney this action show a level of guild but still won't take full responsibility. We've had to deal with some really bad, out of control repair shops before but these guys really are the worst. read more

If you want good customer service, updates on your vehicle and you want somebody to take care of you. Your guy is EDGAR. About time they hire somebody who shows that they care for you and care for all your needs. Thank you Ford for hiring somebody like Edgar. Trust me they make a big difference. THANK YOU EDGAR I am happy with your service... read more

Took our truck to the service department and was told we needed a new gas cover at a steep price. I never approved the item but when I picked up the truck I was charged the price for the part which was priced higher than I wanted to spend. I was also charged for a diagnostic test which I was never told I would be. It felt like my truck was being held hostage. They only released my car when I agreed to bring the truck back for the services I never agreed to. I left and will never go back. I was treated like a liar and felt the entire experience hostile read more

Two weeks ago, I scheduled an appointment to deal with yet another recall. A week ago I got a call asking if I could change my appointment from Thursday to Wednesday. So, I rearranged my work schedule to accommodate them. On Wednesday morning, I called as soon as the service dept opened, to confirm that I would have my car back by the end of the day. ( The recall notice from Ford Motor Co said it was a half day job ) The receptionist couldn't confirm and told me that the service manager would call me back. I never heard from him. The person who was scheduled to pick up my car called me and said they couldn't guarantee it would be done by the end of day. So now, I took a day off for nothing. Customer service does not exist at Price Ford read more

Last week, I was having issues with my f-150's battery. I called another dealership that was closer to me but they never picked up or called me back. I called them every hour for 5 hours and left various voicemails. As soon as I called the Simi Valley Ford, I was instantly connected to a person who gleefully got me in the next day. Needless to say, I am thoroughly impressed! From the moment I walked in, the staff was incredibly kind and transparent about the process. Their wait times predictions were accurate and the pricing was fair. They really went above and beyond to make sure I was comfortable and informed throughout the entire experience. Special shout out to Lisa for her patience and knowledge - she truly made a difference in my experience. The only downside was the age of the building, but it did not detract from the fantastic service I received. I highly recommend this service department to anyone in need of maintenance or repairs for their Ford vehicle. read more

Took the Ranger in for service. Totally new experience at the new Price Ford dealership. 5 stars to everyone I came in contact with at the service entrance. Very kind, polite, helpful, and great attitudes. Also, the cashiers were very helpful. Ray Ray 6 stars! read more

So i have a 16 mustang convertible i came to Simi Valley on a business trip, all of a sudden trunk would not open. I had some important stuff that i had to get out, I went to the nearest ford dealership to see if they can open it somehow (i knew logically there should be a way to open it) mechanic took my car for 20 minutes than came back saying that there is no way they can open this trunk but they can make a $100-150 inspection and tell me what's wrong with it. I bet it wot have been a $1000 job. How ever 2 hrs later trunk opened by it self. A month later trunk would get stuck again and wouldn't open after a day or two(happen when the weather is+- humid) So I spent 20 min in MUSTANG FB groups and it was an easy solution, happy ford owners just told me where the latch is.... Cheers to the "genius" Simi Valley ford mechanics read more

Simi Valley Ford - Trunk - Car Dealers Near Me - Simi Valley, California

Same story, different perspective. They Over promise and under deliver. I'm a single mom with two little kids and I can't afford to not have my car with my seats to pick them up from school and daycare. I always make morning appointments so I can attempt to pick up my car at a decent time. I'm friendly and I communicate that. It seems that they never fail to need to keep my car overnight with no car for me or need it until they close. I constantly get the run around, and it's always a recall or something outside of my control that I HAVE to take to the dealership. I feel bad because the service advisors seem really nice so I don't know what's going on over there. read more

avoid like the plague, how does a dealership have XLT 150's priced over a raptor. almost all truck prices are 20k over MSRP. Good luck with trying to price gouge read more

I never had a problem when it was Fordman. I've purchased and leased 4 vehicles from this location. It's no longer Ford man. Went to get my last oil change that was covered for my truck. Couldn't take me in at my scheduled time and they rescheduled me for a few days later. Drove 15 miles over the covered limit, brought it back. Wouldn't do the oil change. That's a real good look to win me over and continue doing business. Flash forward, I'm getting out of my lease on another vehicle. They offered to buy the car and give me a few grand extra as used cars are worth more than what they told me originally for the residual. Family got sick, took it in a week later, offered us 3k less for the car saying how the used market crashed and things are different. Complete BS. EXACT same car is being sold across california with 30k more miles for 6-7k more than what they are asking me for. They are also offering me 3k less than KBB "good" condition. Tl;dr this dealership is now full of absolute BS. I'll never do business here again. read more

Well I just got approved at Audi for a $60,000 Q7 and been with Audi got 3 cars from there grate history. Just got turned down here. first he said your credit would not be a hard pulled. and it was and hit my Credit then got turned down from them but the kicker is the salesperson was at me for getting turned down. Wtf is this a joke wow I even gave him time to apologize to me. But I guess I got the last buyer beware from this dealer seams like they make fun of people who try to purchase a vehicle. To Gary Firestone and there management. Mite want to teach your preschool a bit of respect to the customers. Not funny now right gary hope you find this cute I gave you a chance read more

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Quick update, I left a review after my situation about them, not doing the recalls and within a day or two one of the owners reached out to me apologizing about what happened and now they're going to be driving to my house, dropping off a vehicle, taking my vehicle and then bringing it back when it's ready. It sucks that it had to come to this but at the same time it is a new owner and a new system. Will update if anything else happens. read more

My master and slave cylinder went out on my 1995 F250 power stroke while on a road trip. I had the assembly (including the line between the two) replaced at Rush Ford in Ceres California. the parts were warrantied for 2 years. 1 year and 6 days later, the master cylinder failed. I called Rush Ford to ask them what I should do since I live in Simi Valley Ca. they told me to take it to your local Ford dealership and if the parts they put on were the problem, then it would be covered under the warranty. I had it towed to Price Ford in Simi Valley. They charged me a $245 diagnostic fee and told me that they found that the master cylinder had failed due to a leak in the master cylinder and the line connecting it to the slave cylinder (all parts recently replaced by Rush). Mark, the service rep, based on directives from the manager, then said that they need us to authorize an additional $2000 diagnosis fee to see if the cause were in the clutch (replaced separately by a different mechanic, 6 months previously). wanted me to authorize $2000 to open up the transmission to see if there was anything wrong on the inside. I refused to authorize the $2000 since the master cylinder and the slave cylinder are outside components of the transmission. THEY REFUSED TO HONOR THE WARRANTY WORK because I wouldn't authorize the $2000. I took it to a local shop and explained the situation. They replaced the master and slave cylinder and my truck runs great now. I will never take my vehicle to Price ford in Simi Valley or buy a truck or car from them. read more

SERVICE DEPARTMENT STAFF: 5-STARS to the dedicated team at PRICE FORD, including Sincere Service Advisors Carmen Chavarria and Carlos Montufar and their exceptional staff, including their Service Department manager! These 2 went the extra mile like no other. Kudos to you 2 for showing your commitment to excellence and service. Your awesome customer service is what makes FORD MOTOR COMPANY proud to have you as a part of their team. Carlos is just downright, a super cool and committed gentleman. He communicated at all times and never stops until your happy. Carmen was friendly and very respectful along with her open communication with full transparency. These qualities are not common with Dealerships. Thank you guys for taking amazing care of your neighborhood customer in Simi Valley CALIFORNIA. read more

Thank you so much for the best experience ever thanks to Enrique he is prompt professional and very educated and made the process easier than ever read more