***ATTENTION! THIS PLACE IS PRICE FORD! EVEN THE NAME IS A LIE*** STAY AWAY FROM THIS PLACE! We had issues with our car and because it was doing exactly when a letter from Ford said and had an extended 150 thousand mile or 10 year extended warranty we took it to Price. This service guy Robert hands me a printout showing the TCM extended warranty and another for the clutch kits but that one said 100 thousand miles or 7 years. Twice I asked him if he was sure Ford was honoring that warrant and he insisted YES. A week later in a Friday Robert calls claiming the clutch kits have arrive but it's still going to be another week because other people's parts showed up before ours so we went to the back of the line. The following Friday Robert calls back but this time he wants $2.800.00? I asked what happened to the warranty and he claimed Ford denied it. I told him that why did you twice say it was covered and kept the car for almost 2 whole weeks and he claimed "Ford called". I told him not to fix it and we were on our way. We get there after dropping off a rental car down the street and I tell Robert a promise is a promise and you said our car was being fixed. I even pointed out that he listed both warranties on his estimate. Robert tells us that the parts had just arrived that day marked "Out of warranty". My girlfriend called him out saying he told us a week before that the parts had arrived. Robert giggled sarcastically and said "No I didn't". At that point I said get your boss out here now. Out walks Brian Leonard Service Manager with a big grim and announces "Want your car fixed" and I said "Yes" and Brian says "Then pay me $2.800.00". I told him the whole story and Brian said "This was a human error and he's not responsible for it". When confronted with the lie about the parts arriving the prior Friday Brian says "Human error, the parts can in today marked no warranty". I asked to see the parts and Brian said "Pay me $2,800.00 and you can see them". At that point he and Robert a latterly giggling and all 3 of the office girls were frozen in place with their mouths open in shock. No exaggeration here people. There were other customers hearing this 2 guys and were just a shocked. One guy followed us out and told another service person to bring back their car and they were going someplace else. Here's where we should have involved the police. Brian follows us out and I told him (Referring to the estimate) that we have the free warranty repair in writing and he flipped out. He grabbed the passenger side door and wouldn't let my girlfriend close it. He was yelling "She me the document" and refused to let the door close so I got back out, looked at Brian and him "Let the f**king door go and Brian yelled out "F**king you". At that point my girlfriend tugged really hard on the door and got it closed and we drove off. We have sense had the transmission repaired at close to half the price. We also filed a complaint with Consumer Affairs Division Bureau of Automotive Repair (B.A.R.). Who said Brian and Robert deny everything but offered to fix the car out the door for $2,100.00. To us, our friends, social media and an attorney this action show a level of guild but still won't take full responsibility. We've had to deal with some really bad, out of control repair shops before but these guys really are the worst. read more

So i have a 16 mustang convertible i came to Simi Valley on a business trip, all of a sudden trunk would not open. I had some important stuff that i had to get out, I went to the nearest ford dealership to see if they can open it somehow (i knew logically there should be a way to open it) mechanic took my car for 20 minutes than came back saying that there is no way they can open this trunk but they can make a $100-150 inspection and tell me what's wrong with it. I bet it wot have been a $1000 job. How ever 2 hrs later trunk opened by it self. A month later trunk would get stuck again and wouldn't open after a day or two(happen when the weather is+- humid) So I spent 20 min in MUSTANG FB groups and it was an easy solution, happy ford owners just told me where the latch is.... Cheers to the "genius" Simi Valley ford mechanics read more

Simi Valley Ford - Trunk - Car Dealers Near Me - Simi Valley, California

Took the Ranger in for service. Totally new experience at the new Price Ford dealership. 5 stars to everyone I came in contact with at the service entrance. Very kind, polite, helpful, and great attitudes. Also, the cashiers were very helpful. Ray Ray 6 stars! read more

Two weeks ago, I scheduled an appointment to deal with yet another recall. A week ago I got a call asking if I could change my appointment from Thursday to Wednesday. So, I rearranged my work schedule to accommodate them. On Wednesday morning, I called as soon as the service dept opened, to confirm that I would have my car back by the end of the day. ( The recall notice from Ford Motor Co said it was a half day job ) The receptionist couldn't confirm and told me that the service manager would call me back. I never heard from him. The person who was scheduled to pick up my car called me and said they couldn't guarantee it would be done by the end of day. So now, I took a day off for nothing. Customer service does not exist at Price Ford read more

Don't bother trying to deal with this dealership. I made an offer on a 2024 Ford Raptor, and they told me it's probably going to go for msrp even though they have 2025 Raptors listed at msrp but Emily said she would talk to her manager and call me back. Well never got a call or an email back. Way to want to sell a new 2024 $80,000 truck in 2025. I ended up buying a new Ford Raptor at another dealership. read more

Unfortunately, it's Price Ford now and here's my review - "Never had any problems in the past as far as ordering parts, like a brand new oil pan for my car. Being on Social Security Permanent Disability, I have to manage my finances smartly. I waited to save enough money to replace the oil pan and I just did yesterday and waited for two days for the job to be done. I get a call from the service department and they said the mechanic found leakage in the coolant system and when I went back to the dealership via Lyft and paid for the preliminary job, they showed me the front bottom of my car with a puddle of "liquid". I told the service staff that I would've noticed it wherever I was parked at and I would've had it fixed before the oil pan. I found it strange the mechanic found leakage after leaving my car there for a couple of days. I feel like something was done so they can do more jobs on my car so they can make more money from me! I know a little bit about mechanics and I would've noticed the leakage. This morning I went to my car and noticed liquid that flowed down on the parking spot, from the front and past the rear of my car! I called a friend who recommended me his mechanic friend, who is coming over today to check out my car. Without burden of proof, obviously, something was done at the dealership and that's my strong gut feeling! I will never do business with them anymore. I will tell my brother and his worker not to take their work Ford trucks there anymore. Even some other friends that had done business with the dealership. Being on a fixed income added unnecessary stress in my retirement life. Corporate "protocols" over compassionate care and support for disabled seniors. Beware of even thinking of buying a new car from this dealership and taking your vehicle for service. The one Star rating is only for the replacement of the oil pan, which I could've had done by some other place. I learned a hard expensive lesson." read more

Terrible business!!!! They rushed me down to there dealership saying someone else has an appointment to see the car I wanted to see. So we hurried down there. Test drive Ran my credit we agreed on a price, shook my hand said deal... Then as I walking back to fill out paperwork they tell me sorry someone already bought the car!!! You can imagine how furious I was rushing me to dealership and the hard inquiry on my credit not to mention wasting my time!!!! I will never ever return here.. even the sales person was fighting for us im sure he lost some commission to some else... FUCK YOU SIMI VALLEY FORD read more

Last week, I was having issues with my f-150's battery. I called another dealership that was closer to me but they never picked up or called me back. I called them every hour for 5 hours and left various voicemails. As soon as I called the Simi Valley Ford, I was instantly connected to a person who gleefully got me in the next day. Needless to say, I am thoroughly impressed! From the moment I walked in, the staff was incredibly kind and transparent about the process. Their wait times predictions were accurate and the pricing was fair. They really went above and beyond to make sure I was comfortable and informed throughout the entire experience. Special shout out to Lisa for her patience and knowledge - she truly made a difference in my experience. The only downside was the age of the building, but it did not detract from the fantastic service I received. I highly recommend this service department to anyone in need of maintenance or repairs for their Ford vehicle. read more

Same story, different perspective. They Over promise and under deliver. I'm a single mom with two little kids and I can't afford to not have my car with my seats to pick them up from school and daycare. I always make morning appointments so I can attempt to pick up my car at a decent time. I'm friendly and I communicate that. It seems that they never fail to need to keep my car overnight with no car for me or need it until they close. I constantly get the run around, and it's always a recall or something outside of my control that I HAVE to take to the dealership. I feel bad because the service advisors seem really nice so I don't know what's going on over there. read more

Well I just got approved at Audi for a $60,000 Q7 and been with Audi got 3 cars from there grate history. Just got turned down here. first he said your credit would not be a hard pulled. and it was and hit my Credit then got turned down from them but the kicker is the salesperson was at me for getting turned down. Wtf is this a joke wow I even gave him time to apologize to me. But I guess I got the last buyer beware from this dealer seams like they make fun of people who try to purchase a vehicle. To Gary Firestone and there management. Mite want to teach your preschool a bit of respect to the customers. Not funny now right gary hope you find this cute I gave you a chance read more

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I never had a problem when it was Fordman. I've purchased and leased 4 vehicles from this location. It's no longer Ford man. Went to get my last oil change that was covered for my truck. Couldn't take me in at my scheduled time and they rescheduled me for a few days later. Drove 15 miles over the covered limit, brought it back. Wouldn't do the oil change. That's a real good look to win me over and continue doing business. Flash forward, I'm getting out of my lease on another vehicle. They offered to buy the car and give me a few grand extra as used cars are worth more than what they told me originally for the residual. Family got sick, took it in a week later, offered us 3k less for the car saying how the used market crashed and things are different. Complete BS. EXACT same car is being sold across california with 30k more miles for 6-7k more than what they are asking me for. They are also offering me 3k less than KBB "good" condition. Tl;dr this dealership is now full of absolute BS. I'll never do business here again. read more

Quick update, I left a review after my situation about them, not doing the recalls and within a day or two one of the owners reached out to me apologizing about what happened and now they're going to be driving to my house, dropping off a vehicle, taking my vehicle and then bringing it back when it's ready. It sucks that it had to come to this but at the same time it is a new owner and a new system. Will update if anything else happens. read more

Caliber Collision took my vehicle here to have some work done on the doors. While my truck at Price Ford, they hit my rims of my vehicle causing irreparable damage. read more

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SERVICE DEPARTMENT STAFF: 5-STARS to the dedicated team at PRICE FORD, including Sincere Service Advisors Carmen Chavarria and Carlos Montufar and their exceptional staff, including their Service Department manager! These 2 went the extra mile like no other. Kudos to you 2 for showing your commitment to excellence and service. Your awesome customer service is what makes FORD MOTOR COMPANY proud to have you as a part of their team. Carlos is just downright, a super cool and committed gentleman. He communicated at all times and never stops until your happy. Carmen was friendly and very respectful along with her open communication with full transparency. These qualities are not common with Dealerships. Thank you guys for taking amazing care of your neighborhood customer in Simi Valley CALIFORNIA. read more

Bought my last car here just because they were local and had the car I wanted. It took over 4 hours to buy the car!! They tried to sneak in fees that I had to get them to remove. The staff feels lazy and really don't care. The service department charged me over 100$ for a basic oil change! That's insane. Go somewhere else. read more

I wish I could leave zero stars because this place deserves less that one. The service that I was provided was lack luster, they lied, charge me for things that they shouldn't have, don't honor manufacturer warranties & refuse to do what is best for the customer. I'm ashamed I was forced to call myself their "customer" and will be finding a new ford dealer to take my vehicle to for WARRANTIED repairs & recalls. Never take your car here for anything if you have a choice of going elsewhere. The office staff AND service staff were disorganized, lacking knowledge, unprofessional and have zero follow up skills. This is the type of business where you call to speak to someone and they are always "busy" or on their "lunch" and forget to give you an update on your vehicle. You literally need to roll the dice and show up and see if your car is ready or not. They also don't offer loaners & or rides home or back to the dealership to facilitate you bringing in or picking up your vehicle. I was told my truck would be ready after 3 days for simple work & walked in the office and was there for 30 minutes before my paperwork was found & my truck was pulled to the front...sheesh thanks. I was told my service writer would call me back multiple times, they never did. I was told they would talk to upper management about refunding me for work I had previously been forced to pay for because "it was not under warranty" & now they decided to cover it under a Ford warranty... They never did - That service should be covered with a $0 deductible due to it being a new vehicle warranty, but they refused to give me my keys unless I paid their $100 deductible. The person at the counter was short and rude about this & said OF COURSE "your service writer & the manager are not available" when I asked about speaking literally to anyone that had somewhat of a clue of what was going on with my truck. Frustrated with my latest and past experiences that I basically had been held at their mercy, I decided to text their "24/7 text me if you are not satisfied with our service" line. Never did I get a text or call back, they left me on read. He too was "on lunch" or "busy & not available" EVERYTIME I called the business line just like everyone else at this establishment What a joke that is. This place has a serious disconnect with its customers, it's own staff and the business they run. If you want to basically pay to have a bad experience I suggest you go here or try walking down an alley at night and hope you get mugged, atleast it will be quicker that way read more

Came in to get my lease (not ford) appraised a few days ago since i thought i had equity in it. I spoke with Yasmin and she coordinated the appointment. They gave me an offer that I liked so I came back a few days later (after tirelessly searching for a new car) as I saw they had a car I liked. Phil greeted me as soon as I stepped out of my car. I HIGHLY recommend Phil! He was very friendly, kind, and helpful. He was able to get me a price I liked and I walked out the same day. Killed two birds with one stone. I am now a very happy customer!! Thank you Phil and Yasmin! read more

Simi Valley Ford - Car Dealers Near Me - Simi Valley, California

So, here's my story...I wrote off Simi Ford a few years ago after buying MANY cars from them. The problem was service- they were rude, everything went over estimate and timeline easily doubled:( I had traveled quite a distance to find a dealership I could trust. With new ownership I am so excited to say I am a loyal Price Ford of Simi customer! Thank you to GM Mark Podesta, Service Manager Brian Leonard and Lisa in service for a great experience! It is great to have a local dealership I can trust, and I look forward to a long relationship! read more

I always bring my ford here for routine maintenance even when it was Simi Valley Ford, and when I am about to pay, they told me that they are now charging 3% for credit card use. The only dealership I know who charges extra for credit card use. I will not bring my car back here again. read more

My master and slave cylinder went out on my 1995 F250 power stroke while on a road trip. I had the assembly (including the line between the two) replaced at Rush Ford in Ceres California. the parts were warrantied for 2 years. 1 year and 6 days later, the master cylinder failed. I called Rush Ford to ask them what I should do since I live in Simi Valley Ca. they told me to take it to your local Ford dealership and if the parts they put on were the problem, then it would be covered under the warranty. I had it towed to Price Ford in Simi Valley. They charged me a $245 diagnostic fee and told me that they found that the master cylinder had failed due to a leak in the master cylinder and the line connecting it to the slave cylinder (all parts recently replaced by Rush). Mark, the service rep, based on directives from the manager, then said that they need us to authorize an additional $2000 diagnosis fee to see if the cause were in the clutch (replaced separately by a different mechanic, 6 months previously). wanted me to authorize $2000 to open up the transmission to see if there was anything wrong on the inside. I refused to authorize the $2000 since the master cylinder and the slave cylinder are outside components of the transmission. THEY REFUSED TO HONOR THE WARRANTY WORK because I wouldn't authorize the $2000. I took it to a local shop and explained the situation. They replaced the master and slave cylinder and my truck runs great now. I will never take my vehicle to Price ford in Simi Valley or buy a truck or car from them. read more

Enrique awesome sales associate help put me in my all new 2023 Ford bronco black diamond! Thank you everyone I love it I can't get enough read more

Simi Valley Ford - Black diamond - Car Dealers Near Me - Simi Valley, California

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ZERO STARS!! I went to this place to get the PCM reprogrammed on my 08 Crown Vic. Little did I know they were going to take my money for nothing. The service "advisor" Edgar told me my PCM (computer) was no good and needed to be replaced, so I went and got them 2 from a local Junk Yard, they "reprogrammed" one of them and said that it couldn't be fully programmed because the of "fact" of the car being a police vehicle it would need a brand new PCM that had never been assigned to a VIN, seemingly out of options I agreed to pay the $950 + dollars plus the $418 they charged me for programming the other one, so I waited for the part that was not delivered on time, mean while I went to a good friend of mine who is a leader mechanic at an Audi dealer, he checked the car and all 3 PCMs I had in hand and they were perfectly fine, he told me my PCM was perfectly fine and did not needed to be replaced at all, and that they pretty much made up all the problems they said I had, so he programmed it and the car is now running with ZERO lights on the cluster, passed smog with flying colors and I was able to get a refund for the parts ordered from these thieves, and the Junk Yard parts, but still lost the $418 for the "job" done. They intentionally changed the parameters on the PCM for the car to have a Hard Code and made me change a sensor that I did not need, which by the way, they wanted to charge an extra $500+ for parts, plus labor, and also did not program some other modules, like the cruise control for example. I got the sensor online for under $80 and replaced it myself. My friend said he could write me a letter to show them exposing their fraudulent advice and diagnostics, but I just didn't want to deal with them anymore. Please do your self a favor, and AVOID THIS PLACE AT ALL COSTS. Spend some time searching for a place that is honest and does good work. YOU WILL REGRET GOING TO THIS PLACE FOR SERVICE. Once your car runs out of warranty, just find yourself a reliable mechanic. Happy holidays to everyone who reads this. read more

Simi Valley Ford - charges for "work done" in bad faith. And parts that are not needed. - Car Dealers Near Me - Simi Valley, California

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avoid like the plague, how does a dealership have XLT 150's priced over a raptor. almost all truck prices are 20k over MSRP. Good luck with trying to price gouge read more

Disappointing experiences with the service department here. On multiple calls, our questions were routed to a voicemail box by the receptionist - we've left multiple messages and questions. Separate calls by both myself and my wife. Phone calls go un-returned. When our truck was previously in, communication on updates was challenging from this location. We got much better communication from the dealership in Thousand Oaks - so took our truck to that location today. Can't see us coming back to the Simi Valley location unless we hear there is a notable improvement in communications from the service department. read more

Thank you so much for the best experience ever thanks to Enrique he is prompt professional and very educated and made the process easier than ever read more

Horrible communication with one of the female rep's. She was very hard to get a hold of. Getting an update on my vehicle was like pulling teeth. They had my car for 7 weeks or so. It was a very stressful experience. read more

I have a 2018 Ford fusion. It is still under the extended warranty I purchased with the car. I had an airbag light come on. I brought it here, and long story short, they found the problem. It was a (basically) loose wire. They charged me $120 as a "diagnostic fee" , because they did not have a failed part to send back to Ford, to get reimbursed for the repair. How is this even legal? Something was broken. They fixed it. It should be covered by the warranty. The last few times I've taken my cars here, I have been ripped off in the past. I'm not sure why I expected this to be any different. I will never darken their doorway again. Save your money, and go to Galpin Ford or Oxnard Ford. read more

So, at the end of 2019 I gave a negative post, regarding a long list of issues with this place. (See Below). And then about a month from posting it I got a call from the new manager. His name was Brian. He went on and on about how terrible the previous manager was, how great he and his new attitude was, how there were so many issues he was having to deal with, and how sorry he was for all the inconvenience. He then offered me a free "the works " Service next time I brought in my car. I told him it will probably be a while, but if I do bring it back I appreciated his offer. So, two weeks ago my front driver side window had a problem ($600 fix) which needed to be fixed. While I took in the car, I asked for an oil change or the works, with a reminder of the promise for a free service by the manager, named Brian. The service rep took the car wrote up the order, said there should be no problem and went on to fix and service the car. Only when I went to pick up the car I was told that the service was not free or even discounted and that the manager had said to him that I had waited too long to come in. Mind you, when he made his generous offer he did not provide any deadline whatsoever. Like I said in my earlier post, this place is a complete joke and has terrible service. They now post yelp reviews, from the Internet, in their lobby to show off how great they're doing. However, if you just spend five minutes looking at their reviews, you'll see that there are many other people who made took out their time to share their negative experiences. read more

I should have checked the rating before dealing with this dealership. I ordered a 2022 Ford Maverick, signed, and placed down payment to secure order. My order was not able to be put in (not my fault) at the time and was pushed through the next open window. Price goes up $2000 dollars from the agreed upon price. I was never notified of any changes or that my order wasn't initially pushed through. If a customer orders, signs, and provides payment to hold an order...it should be honored. Sounds like Ford dealerships have been over reserving Mavericks when knowing they can't provide at the price, and when they come in, price goes up. read more

Mess from start to finish. Everyone was very rude and dismissive. We were ignored for very long amounts of time. Person we had appointment with "wasn't working" today, told to wait for someone else, that person was just sitting at their desk doing nothing for 20 more minutes. My mother approached him and said they were waiting for someone named "Henry Ford". The man didn't look up, didn't smile, barely acknowledged her, and said "I'll get to you in a minute". Waited another 15 minutes before he got up and went to examine the car. Never came over to introduce himself, shake our hands, nothing. We expected them to low-ball us, which they did by about $8,000. The car is barely used, less than 4,000 miles on it, 2 years old. This whole time, we are with my handicapped grandparents, which just makes everything a million times harder and people should be more empathetic towards. The reason that we are selling the car is because my grandfather was recently diagnosed with terminal cancer. It's not their job to know or care, but selling a car can be an emotional experience for people for a lot of different reasons. Divorces, deaths, accidents, financial burdens, etc., and I think it's important for people working at car dealerships to recognize that. This is an incredibly, incredibly stressful moment in my our lives, and to have my mom be stressed out about something like this, on top of the literal hell we're going through, just isn't right. We felt dismissed, disrespected, and it made something that's already miserable to do even harder. They should do better. read more

What BAD customer service in the repair department. The service manager was RUDE!!! no help at all. Service adviser is clueless how to deal with customers. Save your time and money... GO TO A REAL FORD DEALLER. This is lake a start up business with no idea how to deal with customers. 1 start is to much......... read more

My car needed 50,000 mile checkup. The Ford of Ventura dealership closed that I purchased my car from so Simi Valley Ford was next close to me. The didn't honor the program I enrolled in for my care care package. The quote for oil change & checkup was well over $1800.00 estimate! After declining, they quoted me $300 for the synthetic oil & filter change only. I went to Bunnin Chevrolet in Fillmore for $89.00 synthetic oil change Got my oil filter at o' Riley's auto parts for $8 original part for my car's specifications. read more

To be honest, I've had my issues with this dealership in the past, but they just did us a major solid: We leased, and then purchased our 2020 Escape Hybrid (new) from DCH Ford in Thousand Oaks, and had ONLY had the vehicle maintained/ serviced there. The Escape only had 23,400 miles on it & started having metal grinding/ power issues. DCH couldn't get us in right away, so we parked in our driveway for a week & made do. We had it towed to DCH on August 1st 2023. It sat with them for a week with no feedback, so we finally called for an update. They didn't have any updates & said they'd call back. Waited another week & called again. This time they informed us the bolts holding the transmission casing had sheared off. Despite the bumper to bumper/ powertrain/ extended service plan warranties we purchased from them, they insisted upon multiple bogus theories: someone tried to steal the transmission (best one), the vehicle had been in an accident, someone had done shoddy work - all of which were inaccurate - why would we have anyone else work on it when we had the warranties/ maintenance plans?!?! David, the service manager tells us Ford won't cover it. Turns out he never even submitted a claim (just "knew" they would refuse it). We initiate a 3-way call with corporate & the nice representative at Ford seems like she'd like to assist (she's trying pretty hard), but David tells them his theories & that he can't approve of it. They refuse because "David has eyes on it". When all is said & done, it'd been sitting in their lot for THREE WEEKS! We then had it towed to a local mechanic, who inspected it & seemed quite certain it was a "factory issue". They suggested we talk to Price Ford, to see if they'd work with us. We went to see Mark Nolte, who has been a familiar, friendly, and very trusted face for MANY years (like back in my brand new 2010 Escape days). We tell him our situation. He was sympathetic of the situation, but honest about needing to get his eyes on it & not being able to promise anything. We towed it in & hoped for the best. The very next day, Mark & his technician confirm what the local mechanic found, submit the claim to Ford, and Lo & Behold, get the warranty work APPROVED. One day later, the Escape is back in our possession!! Let's recap.... 3 weeks at DCH, with NO PROGRESS (with a $209 diagnostic fee attached)... 3 DAYS at Price Ford & back to running like a top (under warranty). There's a clear, honest winner here & it's obvious who our new dealership/ service provider is going forward. Thanks Mark & the team of technicians that made this happen. We appreciate you MUCH more than my words can express. Our dwindling faith in the Ford brand has been restored! read more

This is perhaps the worst Ford dealer we have ever dealt with. Simi Ford is now called Price Ford. New owners but same nucleus of inter office , service writers and I'm sure their inept mechanics. After buying a car there it made no difference. I made an appointment and waited 3 hours only to be told they hadn't started the work. They knew I was waiting but it makes zero difference to these people. I went to the owner or GM and was sent packing. Total inept jerk. Do yourself and wallet a favor and go to T Oaks or Ventura Ford. This is my by the way the first time this happened to us. Many times. They suck!!!! I've owned read more

Came in for issue I was having with my truck and Emilie took care of me, she is the absolute best. Emilie kept me up to date on what was going on with my vehicle on a daily basis. Overall I had a fantastic experience with Price ford! read more

So we have neighbors who have lost their homes and many evacuated from their homes due to the terrible fires and Ford uses this horrible tragedy to sell vehicles. Disgraceful....... e mail I received below. read more

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Erick and Larry were great! I appreciate all you did 2 thumbs up! I appreciate you two. Steve in finance i wont step foot or call again for any at because of him. Worst finance manager I have ever sat with. We have had 2 explorers, 1 edge and now the Flex. I live local and now 1 guy will ruin our experience. Thanks for Larry and Erick who did the hard work for us and being so kind, buy we did the hard work with Steve... Even my child recognized his rudeness. If you go in see Erick and Larry but seek a different finance manager if possible. read more

Simi Valley Ford - Car Dealers Near Me - Simi Valley, California

NEVER BRING YOUR VEHICLE TO "PRICE FORD" FOR SERVICE! This is a rogue Ford company with no accountability, bad service experience! I have been here several times for the same issue. They changed my windows do to manufacturing issue and did not replace my tint on the windows. I asked to file a complaint or speak to some one higher up. Brian said their is no complaint forms and he is the higher up. They did not properly replace one of the windows it sticks when you open the door. Their supervisor was rude and said all windows do that! I had to reschedule an appointment to get that window fixed and windows retinted. They said they would have a loner ready for me when I come back in. When I get there the service guy does not even go check to see if they have a loaner for me and tells me they have no loaner for me. I drive away and an hour I get a call saying they are waiting for me to come in no one communicated that I was already there! I lost work, rescheduled my jobs around price ford and they drop the ball every time! They are unprofessional, rude, unorganized and they do not communicate with each other. It's a headache DO NOT GO TO PRICE FORD OF SIMI VALLEY ! read more

This dealer is now called Price Ford. From Jim and Henry in sales to Brian, Mark and other personnel in service, this dealer is probably the worst I've ever experienced. Terrible communication, liars, con artist, and lazy. They will con you over and over. They're nice when buying the car, after that expect little to nothing as far as customer service. Outdated 1980's dealership with disgusting restrooms. BEWARE, DO NOT ENGAGE IN ANY BUSINESS WITH THIS DEALERSHIP. BBB is aware of this dealership. read more

This is the second time I have had bad customer experience. I had to call them to get updates, nobody called me back when they said they would, I think they were backed up and took too long to look at my car, and I just don't trust them any more with the diagnosis. I am very annoyed at disappointed with this whole experience. Here's the story: 6/24/24 (Monday): * I brought my car into the shop around 7:20 AM. I had an appointment at 1:00 PM. * I let them know I was there for a battery check but also my engine light just popped on. I let them know I took the car to O'Reillys and the issue was a low pressure on the turbo charger. The service guy took my info and said they'd call me once they looked at it. * I did not hear back from anyone so I called at 3:03 PM. They said they were looking at the car and needed more time to run diagnostics on it so they would need to keep the car overnight. They then said they would call me on Tuesday before noon with what is going on 6/25/24 (Tuesday): * I did not hear from anyone in the morning so I called at 2:05 PM. Talked to the Receptionist at 2:05 PM, asked for Heather, got transferred, got a message saying the person is not available and was hung up on. * Talked to the Receptionist at 2:06 PM, she said Heather was at lunch, said Heather would call me right back. * I didn't receive a call so I called back at 3:36 after some meetings at work. Talked to Heather and she said that the techs were looking at it. I let her know that I was not happy. The car has been with them for over 24 hours and we're at the same spot we were 24 hours ago. I'm not sure if they just started looking at the car today or if they looked at it yesterday, nobody seems to know and nobody will call and tell me what is happening. Heather said that she would talk to the tech and find out and call me back soon. * I didn't receive a call "soon" so I called back at 4:17 PM. The receptionist transferred me to Heather, the phone said the person is not available and was hung up on. * I called back at 4:19 PM. The receptionist transferred me to Heather, the phone said the person is not available and was hung up on. * I called back at 4:20 PM and asked to talk to anyone in the service area since Heather's phone will not pick up. I am not sure who I got in contact with but it was not Heather. I told her I was sorry that I needed to complain to her but I then proceeded to tell her my story so far and in essence, here we are at 4:20 PM and I still don't know what is going on with my car and absolutely nobody calls me back.She then said she'd go find Heather so I got put on hold. She came back and said she was transferring me but then she accidentally hung up on me. * This person did call me back a few minutes later (4:25 PM). I was then transferred to Heather. I had another chat with Heather who basically told me that the car is actively being looked at. I lost my cool a little as this was the same answer I heard 24 hours ago. She told me that she would let Brian the service manager know and he'd call me back when he can. I let them know that to date, I have only received 1 call and that was because the person just hung up on me. She said that Brian is definitely calling me back. * At 5:00 PM, Brian, the service manager called me back. I gave him my thoughts on where things were. He said that on Monday, he gave the car to the (I think) tech guy as there was possibly a code that could be worked on. He said the tech guy said it was not a code and would need to go to the mechanics. He then said that Tuesday, the mechanics would look into it but they might have pushed him too hard and he did a quick fix which did not work. This sounded like they were backed up with work and didn't have a lot of time to properly work on my car and were rushing things, not something you want to hear from your mechanic. The mechanic then needed to look at the car again and it would need to stay overnight. Brian then promised that he would call me before 10:00 AM on Wednesday. I said OK and hung up with him. 6/26/24: * 10:00 AM came and went so I waited longer. * 11:41 AM, I received a text, I'm assuming from Brian. it said, he's doing the last drive cycle, but it's looking like the turbo is the fault. I will call with an estimate when he returns with confirmation. * 1:23 PM, I received a call from Brian. He said that the issue is with the turbo itself. They tried replacing a solenoid or something and that did not work and there was a leaky oil line on the inside of the turbo. It would cost $3,600 to fix. I said no thanks, I will be taking my car somewhere else. All of my angst and frustration could have been solved if anyone from Price Ford would have just been giving me updates. I've taken my car here a few times and it's 50 - 50 on if there will be good customer service or not and now I am not even sure their doing a quality job or not if they're pushing their mechanics too hard. read more