This is the second time I have had bad customer experience. I had to call them to get updates, nobody called me back when they said they would, I think they were backed up and took too long to look at my car, and I just don't trust them any more with the diagnosis. I am very annoyed at disappointed with this whole experience. Here's the story: 6/24/24 (Monday): * I brought my car into the shop around 7:20 AM. I had an appointment at 1:00 PM. * I let them know I was there for a battery check but also my engine light just popped on. I let them know I took the car to O'Reillys and the issue was a low pressure on the turbo charger. The service guy took my info and said they'd call me once they looked at it. * I did not hear back from anyone so I called at 3:03 PM. They said they were looking at the car and needed more time to run diagnostics on it so they would need to keep the car overnight. They then said they would call me on Tuesday before noon with what is going on 6/25/24 (Tuesday): * I did not hear from anyone in the morning so I called at 2:05 PM. Talked to the Receptionist at 2:05 PM, asked for Heather, got transferred, got a message saying the person is not available and was hung up on. * Talked to the Receptionist at 2:06 PM, she said Heather was at lunch, said Heather would call me right back. * I didn't receive a call so I called back at 3:36 after some meetings at work. Talked to Heather and she said that the techs were looking at it. I let her know that I was not happy. The car has been with them for over 24 hours and we're at the same spot we were 24 hours ago. I'm not sure if they just started looking at the car today or if they looked at it yesterday, nobody seems to know and nobody will call and tell me what is happening. Heather said that she would talk to the tech and find out and call me back soon. * I didn't receive a call "soon" so I called back at 4:17 PM. The receptionist transferred me to Heather, the phone said the person is not available and was hung up on. * I called back at 4:19 PM. The receptionist transferred me to Heather, the phone said the person is not available and was hung up on. * I called back at 4:20 PM and asked to talk to anyone in the service area since Heather's phone will not pick up. I am not sure who I got in contact with but it was not Heather. I told her I was sorry that I needed to complain to her but I then proceeded to tell her my story so far and in essence, here we are at 4:20 PM and I still don't know what is going on with my car and absolutely nobody calls me back.She then said she'd go find Heather so I got put on hold. She came back and said she was transferring me but then she accidentally hung up on me. * This person did call me back a few minutes later (4:25 PM). I was then transferred to Heather. I had another chat with Heather who basically told me that the car is actively being looked at. I lost my cool a little as this was the same answer I heard 24 hours ago. She told me that she would let Brian the service manager know and he'd call me back when he can. I let them know that to date, I have only received 1 call and that was because the person just hung up on me. She said that Brian is definitely calling me back. * At 5:00 PM, Brian, the service manager called me back. I gave him my thoughts on where things were. He said that on Monday, he gave the car to the (I think) tech guy as there was possibly a code that could be worked on. He said the tech guy said it was not a code and would need to go to the mechanics. He then said that Tuesday, the mechanics would look into it but they might have pushed him too hard and he did a quick fix which did not work. This sounded like they were backed up with work and didn't have a lot of time to properly work on my car and were rushing things, not something you want to hear from your mechanic. The mechanic then needed to look at the car again and it would need to stay overnight. Brian then promised that he would call me before 10:00 AM on Wednesday. I said OK and hung up with him. 6/26/24: * 10:00 AM came and went so I waited longer. * 11:41 AM, I received a text, I'm assuming from Brian. it said, he's doing the last drive cycle, but it's looking like the turbo is the fault. I will call with an estimate when he returns with confirmation. * 1:23 PM, I received a call from Brian. He said that the issue is with the turbo itself. They tried replacing a solenoid or something and that did not work and there was a leaky oil line on the inside of the turbo. It would cost $3,600 to fix. I said no thanks, I will be taking my car somewhere else. All of my angst and frustration could have been solved if anyone from Price Ford would have just been giving me updates. I've taken my car here a few times and it's 50 - 50 on if there will be good customer service or not and now I am not even sure their doing a quality job or not if they're pushing their mechanics too hard. read more

I went to buy out my lease and did everything they told me to. My bank mailed the check and the dealership never called me to finish the transfer. I kept getting alerts that I was late on my payment. I called Ford and they said the Loan wasn't paid off. Ford Simi sat on my buy out check. Not only was my credit score hit. When I called them to ask why they signed that the check was delivered in time but not posted, they told me oppps. Made me pay 700 dollars because they messed up. Shady company. This is my second bad experience with FORD. Don't buy from them. Horrible customer service. read more

I paid for an 80,000 mile service. When I got in my car it was not washed, it had no Windshield wiper fluid, and within two days my low coolant warning light came on. I never received a call that day I drop the car off as the signed paperwork they gave me PROMISED they would. When I went to pick up my car the next day they closed an hour early because it was Friday. When I went Saturday to pick up my car I had to wait 25 minutes because my service tech never closed out my paperwork and he was at lunch. Needless to say I will never go back to this Ford dealership again. read more

If y'all are in the market for a Ford, I highly recommend the team at Price Ford Simi Valley (formerly Simi Valley Ford)! Ask for COLTON! He is a wonderful person and very no pressure sales. I enjoyed working with him and the team there. They did everything they could to get us a good deal and provided a very fair trade in for my Subaru. It's not often you find a GREAT team like this one. I could not be happier with the outcome, service, and friendliness of their staff. Colton helped us find the perfect car and partnered with Kris to get us the best deal they could & Ryan in finance was also very nice and didn't pressure us into added options. They presented the options and allowed us to make an informed decision which, being in sales myself, speaks volumes about a company and the people who work there. THANK YOU EVERYONE FOR BEING YOU! Very happy we had the opportunity to work with you! read more

Simi Valley Ford - Look for Colton on the left and tell him JaneDoeMoto sent you! - Car Dealers Near Me - Simi Valley, California

Absolute worst experience with the the service department, specifically Brian. No respect or customer service whatsoever. He had no problem raising his voice at me in the lobby in front of employees and other customers. Gaslit me and disregarded me completely. My car had been in the shop for SIX weeks and I got NOT ONE call or update. I called every day with no response or call back, which led me to follow up in person. Misogynistic prick!! read more

Went there w/ my son. The salesman with an Australian accent wouldn't allow me to test drive the Raptor. He said, I must buy the Raptor before I test drive it. What a clown! Galpin Ford allows a brief test drive of their Raptors. I will gladly take my business to any other Ford dealer but SimI Valley. read more

Incorrectly charged us parts that Simi Ford said was not covered by warranty. Our "maintenance and wear" warranty covers brake pads and rotors but according to Simi Ford, it's not covered. At the time we purchased the truck, this was not said or documented, we thought our warranty covered the truck as we bought it. I spoke to the manager at Simi Ford many times, his last name is Leonard. The fact that the break pads were not changed at proper intervals and caused damage should not be our fault. We were told by another Ford dealer that these brake pads wear faster and that Simi maintenance manuals don't cover them. Ford refused to give us a refund for the maintenance and wear warranty based on the fact that it does not apply to the parts purchased with the truck and be reimbursed for the repair of $3k that was no fault of ours since they did not perform proper maintenance. This place is terrible, the new management line is crap, don't believe it and don't take your Ford for maintenance here. read more

Very bad experience whit this dealer i bough a 2016 ram 1500 wich i paid cash more than 26000. I have not received the plates, tittle, registration, i went to the DMV office and they told me that this car is not registered under my name. Wow i paid cash !! Temporary Plates expired in october 19, 2021 Images attached this is not false This is true, my first review was deleted by this dealer if you want to buy a car here do it at your own risk. I send multiple emails and messagues to sales person COLTON STEWART, no response. Horrible customer service ESPANOL compre una camioneta en este dealer y no han trasferido a mi nombre en el DMV despues de 5 meses, ten mucho cuidado si quieres comprar un auto porque despues te ignoran, yo paque el auto cash mas de 26000, mis placas han expirado. Este es un review real , no me gusta que se aprovechen de mi gente latina. Cuidado !! read more

Simi Valley Ford - Car Dealers Near Me - Simi Valley, California

I had the plastic trim piece come off my tailgate. 10+ year old truck, so I didn't expect to walk in and grab the part, but what a nightmare dealing with their inept parts department over something so simple. Went in to order it. Paid, was told no problem, will be here in 7-10 business days. We'll call you when it arrives. I don't drive this vehicle often, but when I called 3 weeks later, was told it was on back order and supply chain issues, blah, blah. Okay fine, can I get my money back? Was told I needed to come in with the card I used in order to refund. It's 2022, but okay, I'll come back in. Show up only to be told that I'd have to come in another day when the service manager was in because after 4 months of waiting, I no longer had the receipt. I didn't have the receipt when you looked the order up to tell me it was on back order, but you can't look it up now? All could've been avoided had they just told me the part was on back order from the get go. Will never return, huge pain just to recover $60. Keep my money Price Ford, something tells me you'll be needing it more than I. read more

I went to this dealership this past Saturday 4/6 to test drive a Bronco. A salesmen approached me asking their typical questions & I advised him that I was there earlier that morning & wanted to test drive a Bronco. He asked for my drivers license & said he was going to speak with his manager & I said no problem. He comes back out with the manager (unfortunately I cannot remember the managers name) & he introduced himself. The manager immediately said "Can you even afford to finance this vehicle?" & I then say "yes i financed the vehicle behind you" (my Jeep Grand Cherokee that I bought brand new 5 years ago) then he proceeds to say "okay but was it this expensive" & I just sat there in shock for a second then said "what do you need my paystubs ????" in fact at this point I was so infuriated I almost showed him my bank account even though that is quite frankly none of his business because I haven't even purchased a car ?! I then realized that I had been profiled. Whether it was my age, race, piercings, tattoos, clothing, etc. it does not matter your manager profiled me. I could have bought the car cash if I wanted to. Mind you I have the upmost respect for people that work in sales/customer service as I was a District Training Manager for 6 years for a corporate company & now work in Commercial Real Estate. I have never treated someone the way I was treated Saturday. That is the equivalent to me having a client tour a space, looking at their drivers license, & asking them "can you even afford rent here?". You need to reevaluate your management team & get them training because your manager is asking for a lawsuit & it's a great thing I live with an Attorney! Simi Valley Ford has lost not only my business, but my families, and friends after they were advised of the experience I had. read more

The manager was very unprofessional and acted like my friend that I was with couldn't afford to purchase a car and had the nerve to ask if she could really afford to buy one read more

Brought my daughter 2014 Edge into the service department (because they are under new ownership, I thought I'd see if they cleaned yo their act) to have her back-up camera fixed/replaced. The service department quoted me $340 for the part (which they said was on back order until the end of Dec) and the labor $430 - for a total of $770!!!! Now, I know I'm just a dumb girl, but I thought that quote was a little excessive so I did some research. I Found the part "in-stock" at a Ford dealership in Florida. 3-day shipping. Then, I watched a 15 minute YouTube video and replaced the camera myself yesterday, IN LESS THAN AN HOUR. Saved myself $600 after walking away from this dealership that wanted to bend me over. In my honest opinion, If you can't do the work yourself, at least find someone else who can do it and don't give any business to this dealership. read more

I bought a used Toyota rav4 from them drove it back home then 4 days later I started noticing the engine was moving around a lot in the engine bay so I took it to a shop in town and when they looked at it they said all the engine mounts were bad and transmission mount they also look at the tires saying that they were 6 years old and that they needed to be change soon I took it back to Simi ford and they told me it was a worn part and not a part that touch's oil so they told me that they wouldn't fix it don't buy use cars from them they don't honor their warranty is like they say they do. read more

So greatful these guys added Mac to the parts department!!! This guy is very knowledgeable and always offers the customer service second to none. I wish everywhere l call had a rep like him!!! Keep up the good work Mac! read more

Made an appointment for my transmission slipping for 9am Tuesday. I drop my car off the night before since I have a toddler and 5 month old I would have to load up in their shuttle or the bus. Tuesday comes and hours pass. No call or status update. I give them till 3pm nothing. I call they ask who my service agent is? I have no idea since I didn't get any call. They figure it out and pass me over to Hunter. No answer so I leave a voicemail. I give till 5pm. No call back. I call again. This time I speak with Hunter. My car is still in que to be seen. Que #4. I have work the next day and made this appointment in advance. They had my car all day and still hadn't even looked at it! And no updates!? Hunter gave me excuse upon excuse upon excuse. They are apparently very slammed. So slammed Hunter couldn't take his lunch untill 2 hrs after his normal time. (I feel for you but not the customer's problem) He meant to call me several times but just never got to cause he would get pulled away. (Again not my problem) Oh and according to Hunter there is only one transmission guy and he had a line up of 15 cars to look at. So why not reschedule my appointment from the beginning!?! Carmen in the service department never lets me down but whenever I get someone else something like this happens. So if you need service on your Ford don't waste your time here. Now it's Wednesday and I will be taking a Lyft to work. Ridiculous. read more

I want to make sure that my complete review is visible to the public. I had made updates throughout the long ordeal, and I didn't realize Yelp didn't show previous reviews. Anyone considering Simi Ford service department, should really take heed. A place doesn't get the reputation they have for no reason. Look at the majority of reviews, a service department doesn't get so many complaints for no reason. Not a single other car dealer in the area has as little a rating as Simi Ford. They don't care. read more

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After leaving a review that explained my situation and what had happened with the warranty on my car Ryan contacted me and explained the warranty and how it was a misunderstanding. I have to say the fact that they reached out to me to address the issue and prove that the warranty was good, makes me want to leave a good review now. He went above and beyond to make sure I was satisfied and he also had to do some research to figure out who I was with the purchase. Ryan could have easily ignored this and let it go but didn't. I take back my negative review and would also like to apologize. It was a misunderstanding and I appreciate the extra effort. I think this dealer is honest and has some stand up employees. read more

I took my 2013 Ford Explorer because of a power steering problem that I had fixed last year. When they did the diagnostic again they said I needed a new rack and pinion $3,000. I don't under stand why they are charging $125 again for a diagnosis for something paid to get fixed. read more

Another poor experience at this location. First let's give praise to the service manager who was very nice. However after 2 days with my vehicle I was told they still had not looked at it. Not sure why I made an appt to be ignored for 2 days. Then they say it will be $5,000 to figure out what is wrong and $7,800 to repair. So I paid $250 and took the car back. Took it to a local place who diagnosed same day and are charging $3,400 for the repair. Oh forgot to mention the problem is not only known to ford but over $3,000 have complained about it. So there was no reason to even bring it in. Stay away from this dealer they are not going to treat you fairly read more

Enrique was super helpful and knowledgeable in finding a replacement truck after an auto accident. The entire transaction was very easy and quick. read more

I have purchased 5-6 cars from this dealership over the last 8 years, every purchase was a no hassle purchase, fast and very professional. I will continue to purchase my vehicles from this dealership as they treat you like family. Their service department on top notch and trustworthy, they will fix or offer to fix what is needed as it is needed. Thank you very much Mr Ford man from Simi Valley! read more

Well I don't need to get into it but long story short they said my car was fixed. It wasn't so I brought it back to them and they said it was unfixable because a mouse did damage to the wiring. So we went to court. They lost! I got a refund! read more

I normally go to Vista Ford in Woodland Hills (Excellent Service Department) to service my Explorer, however, I wasn't able to schedule a time that was convenient before the long weekend. Even though I had reservations about going to Simi Valley Ford because of all the negative Yelp reviews, I figured it was no big deal since I was only doing an oil change. I scheduled an appointment for 11 am and dropped off the car at 10:30 am. Left a message will my advisor at 2:45 pm since no one bothered to contact me on the status. Got to the dealership at 3:40 pm and asked if my car was ready. My advisor said it was almost done...No hello, how are you doing, sorry for not contacting you, ok. I later learned one hour later that my car was sitting in their service lot and the work had been completed. I had to point out my car to get my advisor interested in getting me out of there 1 hour later...I have been to several dealerships for my Ford, and the level of professionalism there was different. The strange part was when waiting there, I noticed 3 other customers with issues: one was complaining about why he had to pay $100 and something for them to look at the glove box and they took his car key until he paid...not sure if that's legal; another customer took the day off from work to do a brake job and after leaving his car all day, he was told to come back next week; and another customer was told that her repair was not covered under their extended warranty, even though someone told her it was. Not sure if this is a typical day there, but this was a first for me, especially since this all occurred during my wasted 1-hour wait...My time also has value. I truly believe...when you operate a business you would expect consideration, thoroughness, and courteousness to its customers. Hopefully, with all the Yelp reviews, their team can learn to be open-minded enough to self-examine and improve their business model. Although it was the longest oil change in the history of oil changes, the price was great for a simple oil change. Not sure if I'm willing to take a financial risk and time with more complex work. read more

My Ford Ecosport was leaking transmission oil for the second time in only a few months. The first Ford dealership I took it to took weeks to "fix" it, only to have it start leaking again. So, this time I took it to Price. It was a little farther away, but well worth it! Edgar took charge of the car; he was both personable and professional. He kept in touch with me the entire time the car was there, letting me know exactly what was happening and why. Best of all, when the car was ready, he had it delivered to me! This has been by far the best experience I've had at a Ford dealership. Thanks guys! read more

I wanted to write a review because i am beyond grateful and thankful to have worked with Jeremiah (A.K.A Sonny) and Ryan They made my stressful situation disappear and gave me such relief. They were so welcoming and friendly made my transaction and experience amazing! Thank you guys and Simi Valley ford you guys rock read more

Bought a new explorer in December . deal itself Was very easy . I got exactly the deal I wanted , msrp minus rebates , at the time when all other dealers were selling at a markup . They were kind of pushy about an already dealer installed aftermarket alarm , and to be fair the sales woman did tell me about it before I went in . I refused to purchase the alarm and used the only leverage you have as a car buyer , I told them I'd go elsewhere . Ultimately they deactivated the alarm and didn't make me pay for it . When I was looking at the car they asked me if I wanted to trade in my car . I informed them that both Carvana and carmAx offered me around 28k , so I would let them make an offer , but it wasn't a deal breaker as far as THe new vehicle . They offered me like 22k or 22.5k, which I was never going to take . I left after my purchase , left my old car there , told them I'd pick it up the next day , I'd have my girlfriend drop me off because I live over an hour away . I'f it would of ended there they'd be getting 5 stars , here is where they lose 2 . On my way home the sales woman text me , she says the manager will offer me 27.5k for the car , it would be easier logistically since I wouldn't need someone to drop me off to pick it up . I asked her to have him call me to discuss details . When he called me I told him I wanted to make sure it was the same offer from Carvana or carmAx , meaning they cut me a check for the positive equity as soon as they have the car , he assured me it would be . I told him I'd turn around and do the deal right away. He told me their business office would be closed by the time I got there , and they would be the ones issuing the check , so to come back in the morning instead . Went back the next morning . They informed me I had to wait 2 weeks to get a check for the positive equity (until the finance company gave them the title ) . At that Point I walked out . Wasn't even worth my time discussing it with them . That's not what the manager told me the day before . At that point I lost all trust in them. What would of happened if I traded the car in initially , would they make me wait 2 weeks to buy the new car ? Of course not . Why did they wait until after the new car was purchased to offer 5500 more ? A deal is not done until I have a check in my hand and I wasn't going to give them the chance to shop the car around while I still own it . I towed my car away . If the manager would of simply not lied to me about getting a check same day , I would of politely declined , and they would of still had 5 stars . I ended up selling my car to Carvana . They picked up the car from my house , cut me a check instantly , and paid me more . Try them first when trading in or selling . read more

Great experience. Honesty goes a long way when you're shopping for a car. They honored everything the said on phone or in texts. Blake and finance guy couldn't have been more helpful or nice. (Opposite experience at airport ford in Marina del Rey). Save yourself some aggravation and start with Price Ford. read more

I recently purchased a Bronco through this dealership. Sonny was my salesman and he was a great help in making the deal happen and even drove the car to my location over an hour away to make sure I got the vehicle. I was looking for a bronco for a long time and many other dealerships were poor at communication or misleading about the vehicle details etc. I highly recommend Sonny to anyone looking for an honest and hard working salesman. read more

Working with the team at Price Ford was a friendly and pleasurable experience. Props to Gary, Jim and Ryan for making it a great experience for my wife and I. There was no high pressure or closing gimmicks, up front pricing and options. Our experience has a sentimental history and story around it, when the team heard our story they were on a mission to make this happen for us and delivered. I have to send a special thanks to the GM and the owner for making this happen for us as well, they went above and beyond just because they believe in their customers and their local community. It is well worth your time, to drop in sometime and see what they can do for you. read more

Ordered a new car. Delivery delayed for months. Left multiple VM and emails for Sales Manager to get refundable deposit back. RADIO SILENT! Purchased many new vehicles over the years and never have had such bad customer service. Took my business down the street! read more

Don"t trust Brian... Took my new brand 2021 Edge that I just got at the end of May that already started giving me issues. Have taken it to back a couple of times already. After taking it back the 3rd time Brian straight out told me to take it back to Galpin Ford and call Ford directly. After dealing with Galpin Ford found out that Brian lied to them of what he told me. Don't trust him!!! read more

Worse circus in town. The ring leaders (Owners) change every here and there but the clowns remain the same. Took my car in at 11:20am and they said it would be ready by the end of the day and they would call me. They close at 5:30. They never called so I showed up at 5:20 and asked if my car was ready and they said No. They never got to it. 6 hours for an oil change and a tire rotation. I asked for my keys and took my car home. Texted the Service Manager and all he could come up with is "SORRY FOR THE INCONVENIENCE OF YOUR TIME" Can you believe it. By the way, it's not the first time. Another time I decided to wait for the same service. 2 and a half hours later I went into their yard and there was my car just sitting there. Hadn't even started on it. Pathetic read more

I've been taking my car here for about two years without any issues. The service has always been friendly and reliable. Yesterday there was a mistake on their part and before I even knew about it the service manager had come up with a resolution that went above and beyond my expectations. They did exactly what they said they would do to fix their mistake. If you're looking for honest and reliable service check out the service department at Ford. read more

Beware of deceptive practices! We had been working with a rep for about a week. She mentioned a rebate that we were eligible and agreed on the price of the vehicle. We advised we were driving 70 miles to pick up the car and that we didn't want surprises. We show up and right after we tell them we want no maintenance/warranty packages or gap this other man waves a few papers to say that we are not eligible for the rebate. It was a lie! We went to a much closer dealer that same night, they applied the same rebate and we have our car now! Bait and switch gimmicks are old and unprofessional. If you didn't want to sell you should have said it and not made us drive. Stay away or if you must go proceed with caution! (PS I normally don't write bad reviews, but felt it important to share) read more

My experience at Simi Valley Ford was amazing. Colton and Kris are genuine, honest and very knowledgeable people who will do everything in their power to get you the vehicle you want. They could have disregarded my needs and wants like other dealerships. But from the beginning of the process Colton and Kris negotiated honestly and in good faith. Even when I informed them I would arrive right before closing time due to me being 75 miles away, they were patient and did not rush the process. Colton's knowledge of Ford vehicles and his ability to cover all the significant details regarding the vehicle was outstanding! Kris and Colton showed genuine care and willingness to help us. Thanks to them my wife and I have the Ford Edge ST we always wanted. You guys are awesome! read more

If I can give this place 0 stars I would . I've been having a horrible experience with this place till this day . Took my car in for fixing it's been 7 months and the lack off communication is beyond horrible . The mechanics seem not to care and don't communicate or update you on your car , I feel discriminated because I am Hispanic . If I would of know this place was this horrible I would of never brought my car here . read more

Our 2017 Escape began making a howling or grinding noise while driving. I thought that it was an idler pulley or alternator bearing. Having previously been a heavy line mechanic, I normally do the work myself, but my wife had purchased an extended warranty. So we took it to Price Ford (previously Simi Valley Ford). I was told that there would be a $218 diagnostic fee, but if they found that the repair was covered under the warranty, then we would only be responsible for the deductible. After several days, Carmen finally called and said that they found the noise to be an internal engine noise, and it was due to oil starvation. We would need to show our service record IN ORDER TO MAINTAIN OUR WARRANTY. (Did they just say they were going to void our warranty?) As I said, being a former heavy line mechanic, I knew that this noise could not be coming from inside the engine as most all internal engine noises present as a knocking or ticking noise. This was definitely a grinding noise. I had to be coming from a roller bearing or something similar. Not an internal engine noise. I questioned what they found regarding the oil starvation diagnosis, and was told that they came to their conclusions after inspecting the car with a stethoscope. I asked how they could tell that the noise was due to oil starvation when they wouldn't even remove the valve cover. I was told that I now had to agree to a $1200 charge for an engine tear down to confirm the diagnosis. I told them that I disagreed with their "diagnosis" and told them that I would pick the car up, and was told that it would be ready the next morning. I said I would pick the car up in the afternoon, after I got off of work. When I arrive to pick up my car, It wasn't ready, and they didn't know anything about it. They had to find the paper work and get it ready. I waited about an hour and they brought out the bill. I wasn't charged $218 for the diagnosis. They had added another "diagnosis" saying I needed a new battery and increased the charge. The bill now came to $376. Further, they added another 3% when I paid with my credit card. When the car was brought out, I went to leave and when I got in the car, I found a pile of screws in the center consol. I looked under the car and found that they had not put the belly pan back on. I went back to the cashier to tell them that they needed to put my car back together and the cashier said that she couldn't touch my car. I got here to go find someone who came out with attitude screaming about the oil pan being left off. When I showed him the issue, his attitude did change and he became very apologetic. We have a friend at South Bay Ford who spoke to their service manager. They agreed that we hadn't been treated very well and offered to pull the oil pan to confirm that the car had been serviced sufficiently. They didn't need to go that far. They called the next day and gave the diagnosis. It was the flywheel or flex plate that had broken allowing the torque converter to get off-center causing it to grind away. They would replace it and rebuild the transmission under warranty. Glad someone knows what they are doing! I feel lucky that I knew a little bit about cars. Buyer beware. My rating for Price Ford is ZERO stars. read more

I dropped off my truck here almost 2 months ago because my audio unit went off during this time I never got a call from anyone there for an update , I had to call several times to get an update but never got trough very bad customer service from advisor .service manager Brian Leonard extremely RUDE! If you can avoid going to this dealer do it... this people don't give a crap about customer service read more

What a great experience we had at Simi Ford/Price Ford. Jake was our service advisor. He made sure he contacted us and kept us updated on our vehicle status. He provided the best options and made sure our concerns were addressed. He told us when our vehicle would be done and it was actually done 2 hours prior. On another note, Ray Ray the porter, was amazing. He makes sure the customers are taken care of when they pull up. He's friendly, professional, competent, and extremely expedient. He got the service writer, which In our case was Jake to get the service order completed quickly. I was amazed at how seamless the whole process was. We had our car in 2 times last week for specific issues and I couldn't be more happy with the excellent service we received. Both Jake and Ray Ray certainly are an asset to Price Ford. They truly care about their customers. If I could give them a "10" rating I would. Awesome experience! read more

NEVER TAKE YOUR CAR HERE! I went to Simi Valley Ford twice (I should have learned after the first time). First, In both instances, it took them weeks to get around to fixing it. I made an appointment, and they told when they were available. However, after leaving it with them, it sat there for 2 weeks since they were "Backed up". Why have me show up then?? More importantly though, in both cases, they did a bait and switch where they quoted me one price over the phone to drop off, but charged me a higher price before I could leave. I'm not talking about some unforseen circumstances either...I mean their diagnostic fees and standard prices. They have ZERO scruples. Finally, after charging me all these diagnostic fees and costs to "fix" the issue they claim I had, once I drove off the parking lot the check engine light came right back on with the same code!! They claimed it was "something else", and refused to do anything. Trust me Go ANYWHERE ELSE. These guys are a complete scam. read more