I recently contacted First Class Heating and Air Conditioning (FCH&AC) after contacting two "Carrier Factory Authorized" repair facilities in my neighborhood (North Upland) and receiving what seemed to be ridiculously high quotes for my HVAC repair. I had priced the replacement parts online and knew exactly what the parts would cost. Both "Carrier Factory Authorized" repair facilities had tacked on an extra +/- $ 1000. or so, likely sensing my urgency (desperation) to have the Carrier unit repaired during a brutal cold spell and priced the repair accordingly. This is not a good business practice if you want repeat customers. I had worked with FCH&AC seven (7) years ago on a HVAC installation project for my previous employer. At that time the quote provided by FCH&AC was highly competitive and the installation of two (2) HVAC units was flawless. I immediately reached out to Matthew at FCH&AC. He arrived the following morning, diagnosed the exact same issue that the "Carrier Factory Authorized" repair facilities had identified in less than ten minutes, and provided me with a firm/binding quote that was more than $ 1,300. less than the two (2) quotes provided by the "Carrier Factory Authorized" repair facilities. This was a very significant savings. In less than three hours: he had the required parts in hand; he had replaced the failed components; and he had successfully tested the HVAC unit. It is working great now! Matthew does not play games with his clients. He is an absolute professional and a true rarity in the HVAC repair field. He "says what he does and he does what he says". Very rarely do I have the opportunity to "sing the praises" of an HVAC professional. Matthew and FCH&AC have earned my continued loyalty and my willingness to share this extremely positive experience with friends and neighbors. read more

Matthew is Excellent and very knowledgeable. Our water heater was acting up and he was at our home the same day we called. He gave us different options on repair and/or replacement. In my opinion this company is the best. I have used them in the past and they never fail to satisfy. Donna Graves read more

Mathew came in this morning because my heater was not working and we were freezing. He rushed over in an hour after I had given them a ring. He got there and figured out the problem right away and sorted the matter out. I really appreciate his time and his very friendly and responsive attitude. I will definitely be coming back to him for my AC service in the spring. read more

Due to footprint changes in our kitchen remodel, we had an open AC duct in the floor that needed to be sealed off before flooring could be installed. My son got married 4 days ago so I totally forgot we needed to solve the problem ASAP. Today the floor installers were scheduled to arrive at 8:30 a.m.! But it's August, busy AC season! And this is a small project... would someone be available & willing to come out? Immediately? Unbelievably, I left a message about the project & our location (which happens to be close to First Class Heating & AC) at 6:30 a.m. Received a return call at 6:41. Matthew would be able to squeeze us in on his way to another job. He arrived before 7:40. We found Matthew to be personable, helpful, knowledgeable & efficient. By 8:00 am, the problem was fixed & we were good to go. Headaches happen, but today, Matthew was an answer to prayer. (The floors are being worked on as I type.) Thank you, Matthew! read more

Michelle answered my call and was able to get appointment same day. The technician Marcus worked right away and fixed the issue. Thank you, ac is now blowing cool air and when its time to change will not think twice to call them back up again. read more

Extremely fast response. I requested a quote at 6am and received a response within minutes, and was able to schedule an appt the same day. Technician arrived early and diagnosed the problem pretty quickly. I had two AC units with issues, and one they were able to fix by charging the Freon. The other will need replacement. The Tech outlined my options for replacing and was priced reasonable (based on past experience with AC unit replacement by other people I know). read more

Heater went out Friday late evening, I called First Class Heating at 10:30 am on a rainy Saturday morning. Matthew picked up on the first ring. He immediately informed me of the fee structure, and within two hours and at a reasonable price, I had a new blower motor installed in my furnace and my home was nice and toasty once again. First Class is indeed everything it's name says, from the personality and professional workmanship of the owner Matthew, to the time the job took to complete. My family and I are very pleased, and I highly recommend First Class for all you HVAC needs... read more

What a lifesaver! Our heating furnace had a glitch and we were looking at a long cold weekend without it. Called a couple of other places, but no one was able to make a same day service call. Luckily, came across First Class Heating &Air In Yelp and so thankful I did. Matthew was able to come out within a few hours same day, trouble shoot and ultimately repair the furnace super quick. Kept me posted upfront with no hidden fees or up selling. Back to a warm and cozy house, thanks to Matt! Highly recommend and glad to have a reliable, professional to call on for our next servicing needs!! read more

Matthew is very knowledgeable and his service is awesome. If you call with a problem, he is right there- either that day or the next. I would (and have) recommend him to everyone. I called him out of the blue to install a rooftop A/C unit at my office- he gave me a quote and installed it the same week. He also installed an A/C unit at my house- very professional and trustworthy. read more

Matthew and Ryan came same day, found the source of our cooling problem quickly, fixed it for a reasonable price​ and thankfully our house is cooling back down. Well done guys! read more

We just purchased a house and wanted Matt to come inspect the AC and heater. He replied immediately and was able to come out within the same day. My fiancé had noticed the day before that the house didn't seem to cool down regardless of what temperature the AC was set at. Matt was able to fix the problem immediately. He explained to us how everything works and how to easily maintain our equipment so that we get a full life out of it. I cannot say enough good things about him and his professionalism! The best part was, he was extremely affordable! I almost feel like I underpaid. We need more people like him in the world and it undoubtedly would be a better place. Thank you Matt. read more

I own a condo in Claremont as rental property. On Wednesday July 11 2018 my tenant informed me that the air conditioner was blowing hot air. I called several companies for emergency service. I contacted Home Depot -Rite Time air conditioning service they quoted me $12,000 for a new system without checking the roof of the unit. I also contacted a company Air Tro out of Duarte. The tech came out and his advice to me was to sell the unit!!!! I checked Yelp and found Matt -First Class Heating I contacted him personally today at 11:45 he was at my location within 15 min. I trusted him enough from speaking with him that I gave him a key to my property and by 3:00 p.m. same day the unit was repaired, just needed Freon go figure!!!! This young man is amazing the service the integrity is worth any amount that he quoted me. I have never been so impressed with a company! If you need your home or office serviced contact FIRST CLASS HEATING AND AIR. read more

When I got home from work I found my A/C had decided to stop working. It was about 85 in the house & 100 outside at 6pm. I called a few places & no one was Open or if they were they didn't have time to come. I called First Class Heating & Air, Matt answered & was willing to come out right away. He arrived shortly after I called & was able to fix my A/C very quickly. Very professional & quick. read more

W purchased our house recently and the old ducting wasn't cooling the bedrooms enough (even though the previous owner installed a new ac right before selling). Contacted Matt and right away he was able to come up with a solution to fix the ducting and get the proper air flow to cool down our rooms! Matt was very responsive and reasonably priced, would highly recommend. read more

Is there a way to give 10 stars?!?! Last night my husband shorted out the AC fuse in the attic. We were installing the nest and forgot to turn off the breaker. Long story short our home warranty company said it would take 2 weeks for someone to get out here to fix it. Its 100+ degree weather this month, we can't handle 2 weeks of no AC. Hubby called the first person on Yelp he could find, it was very random. We ended up calling First Class Heating and Air. My husband spoke to Matthew who asked us to text him our address and email, he responded back saying Ryan will be at our house in 15 minutes. Sure enough he was here in 15 minutes. Ryan got here and he was super kind and professional. He did his work in 5 minutes and explained what happened. We were blown away by Matthew and Ryan. This company is truly First Class! We found our HVAC company for any future needs, including their preventative maintenance. I HIGHLY recommend this company, and Matthew and Ryan!!! You won't be disappointed nor will you have to wait 2 weeks!!! read more

I contacted via yelp message to request a price estimate and heard back within 10 minutes. When we called for an appointment to come out they were out that same day because they had an immediate opening. When they came out Matthew was very thorough in explaining what was going on with our AC unit and how it needed additional Freon in order to produce colder air. Matthew was very friendly and courteous and had amazing customer service. I would highly highly recommend First Class Heating & Air Conditioning and will contact them in the future should we have any needs. I have also already given out their number to others because I believe they do great business! Thank you for your help! read more

First class is how we were treated. When my ac stopped working - at first I though SCE was just turning it off for a few hours/day so I can get the special rate. But finally realized it was my ancient unit, not SCE. I called First Class at about 8:30, owner Matt came by soon after and said we needed a new fan. He ordered it and sent his crew later that day to install it. I am very happy now, and cool. I did not compare prices, but felt his price was fair. Good guys! read more

I have had Matt replace 5 Units at my rentals, work on my house and office. I have been in business for over 20 years and have never seen more professional, fair, honest and amazing service feom any company I have ever dealt with. Oh and I am not an easy one to please ask anyone that knows me. I refer Matt to anyone I know that needs an air and heat person. read more

matt is the best!!! came out as soon as we called, immediately knew what it needed to be fixed, had it in his van, replaced, whalaa fixed like magic. easy peasy lemon squeezy! im a very happy customer! thanks matt g! your card is on our fridge!!!! read more

Matt is a class act! I called him in the morning of very hot day and my air was not working. Matt arrived within an hour and had my air up and running within 15 min. Do not hesitate to call 1st Class as they are honest and are very quick to respond. read more

Great service!! Was at my house in less than 45 minutes on a Sunday during a heat wave and had the AC repaired and checked out very quickly. Matthew keeps a lot of parts and supplies in his big work van so the part needed for my unit was on hand. Very professional, friendly and experienced. Prices reasonable. Can't go wrong with Matt or First Class. Very happy with results. read more

I have had relied on Matt to work on all of my heating and cooling issues for approximately ten years now. Either at my place of business or at home. He is always very professional fair, and knowledgeable in all aspects of his work. I have and will always refer Matt to anyone needing First Class heating and air conditioning concerns. read more

I am so unhappy with the service received! Our air conditioner went out. It was over 100 outside and my mother who has dementia and is on an oxygen machine lives with me. I needed the AC fixed right away because she's mostly bed ridden and I couldn't take her somewhere to get her out of the heat. I used First Class and was charged $400.0 because it was the same next day service and first am appointment. He was only here for 10 minutes it took him about 3 minutes to put in. He says this part gets changed all the time. He had like 70 on his truck because they are going out for everyone. It was a super simple and standard job. My cousin had the same problem with her AC to her on the same day. She has a little one and needed her AC fixed right away, same problem. She used another company and was only charged $187 and that was with a Holiday extra emergency fee. Big difference. I paid way too much. I'm really disappointed and feel taken advantage of because I was desperate. I highly recommend calling around and going with someone else. He had fixed the same thing for my mother when she lived alone for $200.00. Out of curiosity I looked on youtube and saw that it would have been easy for me to fix it myself and would have only cost me $10 in parts. He told me if I didn't use him he would have charged me $165 for the trip charge. He charged me $265 for the part that cost $10 at home depot read more

Well I did not have the same experience that others have posted here. I had Matt the owner of first class replace my AC and have had problems with it ever since. He says he stands by his work but wants to charge for any repairs that needed to be done with in the warranty. I had to report him to the BBB and he did not respond to them ether. Best to hire someone else that stands behind their work. I have had to hire someone more professional to fix his poor workmanship.. read more

I have had Matthew out to do repairs/maintenance to our AC twice in the past 4 years. He is very good at what he does and seems reasonable. It is going to be over 100 degrees today so I hoped he would be available. He was and was at our door within about 20 minutes and we had cold air again about ten minutes later. If you want someone you can trust and knows his stuff, call Matthew. read more

Matt came out at 10:00 at night to fix our AC! Wow! We told him to come another day but he insisted on coming out! On the hottest day of the year so far, we are very grateful! read more