Not sure why they call themselves First Class! I emailed them for an appointment with no call back. The next day I called and spoke to Kaitlyn. I told her that I left an email for an appointment as instructed in the website, but no one called back. She apologized, took my information, and said that service would reach out to me. No one called! The next day I called back and explained to another representative about no one reaching out to me. She apologized and said that she would forward what had happened to a manager. She promised that someone would call me. No one called! I tried to stay local, but was forced to contact another company. They responded immediately and took care of my carpet cleaning the next day! read more