Lack of compassion. A sales person from this company showed up at my grandpas house during a fire…read moreand proceeded to hand a business card to my brother after my grandpa was having cpr done on him and then loaded in an ambulance. Not sure what type of people you have working at your company, but you tried to get a sale when someone tragically died. It is actually disgusting that a person can sit and watch someone get cpr and proceed to try and push through with a sale. I would hope you reconsider how you get your sales because showing up at the fires when people are experiencing a tragedy is an awful and heartless way to do it.

JG Restoration out of Appleton was supposed to do inventory of our house items, price them, and…read moresend us their findings after we had a horrible house fire. Instead they only did inventory and stated that they don't remember stating doing the other work. After setting up an appointment to discuss what happened and how to move forward no progress was made and it was decided not to move forward with them. Would not contract them to do ANY work again.

Unfortunately, we were affected by the Milwaukee floods. We are located in Menomonee Falls and…read moreDylan and Matt were amazing coming down to assist!!! They had so many fans and dehumidifiers that we were able to suck all the moisture out of the walls. They were so helpful and professional.

Follow up: I want to note that, although YELP places me in San Francisco, that is not true. I am…read morefrom Appleton, WI which is where the ServPro service took place.

Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

I lived in an apartment complex that had a hired deal with Jensen's carpet care, so we didn't have…read moreoptions as to where we went. I would just say I was not impressed with the service. Quite honestly, I'm not sure if they ever really cleaned... our carpets still had dirt on them. The service was also quite pricey. I would not recommend; I will not be using this service again.

Very responsive company. I had an emergency leak and they came out right away and found even more…read moredamage I wasn't aware of and helped me get a new roof through insurance. Thank you

This is one of the best companies to work with. They take care of everything from insurance to…read morecleaning up after they are done putting on the roof!

These people yet have resolved my issue. The work has yet been completed. They refuse to fix my…read morestove issue.

This company is a joke. Literally. 0 stars would be more appropriate than 1. The quality of work…read moreand the customer service is absolutely brutal and that is an understatement. They attempted to provide service for water damage in my home which escalated into a mold remediation and asbestos abatement job. They pulled their equipment before the dry out was completed. They did mold remediation with no containment and left moldy building materials in my home and garage. They are not licensed to provide asbestos abatement but proceeded to do so, again with no containment, putting me, my home, and their un-trained employees at risk and exposed to extremely unhealthy conditions. They damaged windows and appliances while performing their work and refused to replace them. The list of awful things goes on and on and ultimately they walked away from the job without ever finishing the work ( I'm actually ok with that because they have no idea what they're doing) but they did send the director of operations, Mike, out to address my concerns and he provided me with an incredibly terrible customer service experience, so I requested that the owner of this franchise, Todd Frank, contact me so I could discuss the situation with him. I was mistakenly under the impression that he cared about his business and the quality of work his people are providing, but I have yet to hear from him or receive a call. Pretty sad I would highly recommend not using their services

This company is AWESOME! The people there truly care about…read morenot only their customers, but also about doing their job right, and as quickly as possible. The quality of work they do is absolutely superior. Their level of commitment to excellence is unsurpassed. I will ALWAYS call CPR for any issues I have with my home - I know I can trust them to do an amazing job!

From the owner: On call 24/7- CP Restoration provides Mold Removal, Trauma / Crime Scene Clean Up, Fire Damage…read moreRestoration, Water Damage Clean-Up. Serving Appleton, Green Bay, Fond du Lac, Northeast Wisconsin.

I had a dishwasher leak that went all over the kitchen under the snap and lock floors and also down…read moreinto the basement. I had black mold growing in the basement and also in the kitchen. Devin, Sebastian, Austin and Anthony from the mitigation team did a fabulous job of getting everything tore out, the water cleaned up and lastly hit it with the mold spray, and set the Dehu, air scrubber and fans. They worked efficently (and together) communicating with us and each other. They worked very hard to get everything done quickly. There Mitigation PM Kelly was very good and quickly got everything over to USAA for a quick approval. I was waiting on Restoration to get to the house and start the process of getting an estimate together and sending the estimate to USAA and putting the Kitchen back in order so that I could feed my disbled Step-son. When I had not heard anything, Kelly got me over to the PM Anthony from Restoration. the information that I received was that Anthony did not want to do my job putting me off another 2 days of getting an estimate over to USAA. I was reassigned to Delialiah and Russell and he is coming over on Thursday. I am not please at all with Anthony's behavior. This is nothing new, this is how he acted at Servicemaster. However, Cody is a dream, and anyone would be lucky to have him come to there home and help them. Paul Davis would be wise to understand that USAA probably in the end will pay around 32,000 for this claim, and to be shoved around by an arrogant, paronoid, and over all mean spitited human being is crazy when I am paying you a nice pay day for 1 claim.

Horrific, traumatizing, gaslighting, rage-aholics, narcissists! No way should you pick this place…read more Just now having to drop thousands of dollars on a roof they replaced for us due to storm damage. The roofing company they picked damaged all of our soffit on our roof and we are having critters entering our home. This company is horrendous! I would not pick this place if it was the last contracting company on earth!!!!!! Consider yourself warned.