Short story: They handled a water damage job for my mother-in-law. Got a 4 because they screwed it up twice, took over a year to fix their own mistake, but ultimately fixed their mistakes. Want more context? Long story below: vvv Long story: My mother-in-law had water damage in early 2025 and Paul Davis got involved in February 2025 for restoration in the master bathroom. In the first attempt at fixing the problem, the third party tile person they hired told the project manager that all the water proofing needed to be replaced as well. The project manager denied this and tile was laid. The leak continued to happen. Paul Davis came back out with the same project manager. That project manager did not bring the same tile person back, brought a different third party tile person in. During this time, my father-in-law passed away over the weekend and the tile guy was supposed to come on Monday to demo the shower. My mother-in-law sent a text to the project manager asking her to postpone the tile guy coming in given the nature of everything that happened. The project manager never responded and the tile guy showed up Monday anyway. My mother-in-law kept waiting and waiting for updates on the shower and why it wasn't getting done. The project manager kept saying the tile company was being difficult and they were struggling to get the tile in - fine, it happens but it would be week to a month before my MIL would reach out for an update. Finally some tile came in and the floor was laid but the wall tile was not in. I got involved by speaking with the case manager (who handles the back end with insurance) who assured me the manager of the office was now involved and my MIL would be getting weekly updates even if the update is "time still on back order". These weekly updates did NOT happen. Finally the wall tile came in. She had plans for later that day and told the project manager so the tile guy would be there in the morning - the tile guy did not show up until the afternoon even though my MIL was told he was going to be early and was not. FINALLY - it's been almost a FULL YEAR since the very first fix - the shower was done. My MIL took a shower and the slope was wrong so the water would flow OUT OF THE SHOWER ONTO THE BATHROOM FLOOR. There is 0 - ZERO - reasons a company should be taking this long to fix their OWN mistakes. Not to mention the sheer unprofessionalism. Now round three with Paul Davis. I went to corporate. My MIL got a call from the same project manager who came to her house, looked at the issue and told here there wasn't a slope problem and was going to close out the project. For the record, I could visibly see the tile was sloped the wrong way. I went to corporate again and got a call back from the office manager. He said he was aware of some "communication issues" but not the full extent of the problem. THIS is where Paul Davis redeemed themselves - a new project manager was assigned who was WONDERFUL. She was very hands on and made sure to keep in conversation with my MIL. The shower needed to be ripped out and redone, but they redid the WHOLE shower. There was rot the first project manager didn't bother with. So the shower was brought down to the studs, new tile was purchased and my MIL now has a beautiful new shower. Paul Davis is getting a four out of five because of the amount of EFFORT on our part it took for them to fix their own mistake. HOWEVER, they ultimately fixed their mistake and went above and beyond to fix the issue. I can't give a five, but they finished product and effort they did once the office manager was involved is definitely worth the four stars. read more

I had a dishwasher leak that went all over the kitchen under the snap and lock floors and also down into the basement. I had black mold growing in the basement and also in the kitchen. Devin, Sebastian, Austin and Anthony from the mitigation team did a fabulous job of getting everything tore out, the water cleaned up and lastly hit it with the mold spray, and set the Dehu, air scrubber and fans. They worked efficently (and together) communicating with us and each other. They worked very hard to get everything done quickly. There Mitigation PM Kelly was very good and quickly got everything over to USAA for a quick approval. I was waiting on Restoration to get to the house and start the process of getting an estimate together and sending the estimate to USAA and putting the Kitchen back in order so that I could feed my disbled Step-son. When I had not heard anything, Kelly got me over to the PM Anthony from Restoration. the information that I received was that Anthony did not want to do my job putting me off another 2 days of getting an estimate over to USAA. I was reassigned to Delialiah and Russell and he is coming over on Thursday. I am not please at all with Anthony's behavior. This is nothing new, this is how he acted at Servicemaster. However, Cody is a dream, and anyone would be lucky to have him come to there home and help them. Paul Davis would be wise to understand that USAA probably in the end will pay around 32,000 for this claim, and to be shoved around by an arrogant, paronoid, and over all mean spitited human being is crazy when I am paying you a nice pay day for 1 claim. read more

Horrific, traumatizing, gaslighting, rage-aholics, narcissists! No way should you pick this place. Just now having to drop thousands of dollars on a roof they replaced for us due to storm damage. The roofing company they picked damaged all of our soffit on our roof and we are having critters entering our home. This company is horrendous! I would not pick this place if it was the last contracting company on earth!!!!!! Consider yourself warned. read more

Unfortunately the system will not let me give below one star, this contractor I already reported to BBB as the worst contractor. Four major reason, 1) Delay delivery- delayed twice delivery dates and excuses is "thing happen ". 2) Selective memories- they forget what you requested so make sure everything written down 3) No communication- except the day you have to sign the contract 4) lack of organization- you have to remind them everything and everyday what they missed. If you are not satisfied with them please feel free reporting to BBB and the licensing board. I will never ever work with them again. Please make sure the contractor is liable for their act report their misstep. Good luck if you hire Paul and Davis, you will needed read more

Paul Davis Restoration was hired to restore our home after a tree fell on our house from storm damage. We parted ways after 6 months of being in contract with this company. Many reasons were considered to part ways midway through restoration. The top reasons to note are negligible workmanship, lack of communication, incoherent plans, safety of our home, safety of our family and improper billing. Negligible workmanship was demonstrated with incompetent drywall work, framing work, and damaging of personal property. Lack of communication was proven with not including the homeowner in making decisions for the house, homeowner having to ask for updates, not returning phone calls and more. Incoherent plans were demonstrated by not following the estimate that was approved by the insurance adjuster and the estimator. The homeowner had to ask more than twice on many occasions to complete jobs in their entirety. Safety of our home was not considered with lack of building permits. The homeowner pointed out at the cancellation of the policy that permits were not taken out. Safety of our family was not considered with leaving doors wide open after they would leave. We would come home hours after they had been gone and our doors were left wide open. The homeowner asked multiple times to have the information of what subcontractor was coming to work at their house. Multiple times people would show up in unmarked vehicles knocking on the door asking to come in. Improper billing was demonstrated with five edited bills until it went into an invoice. They argued many points and the work that they were trying to charge us for was not completed evidenced by pictures. We ended up settling on a final bill. Be aware of this! The reason I am writing this review is to help other families not go through the trauma of working with this company. We are 7 months out and still living on the subfloor and exposed walls. It was worth leaving them. Stay away if you value your family's safety and your home's safety and integrity.​ read more

Do NOT use Paul Davis if you have recently had a fire, flooding, or need restoration services done to your property. Paul Davis preys off of people in their time of need. We had a house fire in October of 2016. A total loss. PD was the FIRST on the scene even before the insurance company came (presumably listening to police scanners). This was one of the worst days of our lives and they preyed off of our naivety and trauma to gain customers. Where to begin? We initially chose them as our contractors mainly for the fact that we didn't really know that we had a choice. They swooped in a made us feel like we were going to be taken care of. They drew up grand plans for a rebuild of our house. We got so excited, only to be asked by PD to come up with an additional $40,000 to cover the plans they had sent us above what the insurance payout was going to be!!? What young couple with children just has $40k laying around after a house fire?! We let them know we felt taken advantage of-that they should NOT have sent us plans that we could not afford. Additionally, they did the demo to our home ripping out all the burnt material and sealing the wood with primer. When we were given the bill for these services it was over $50,000. We asked for an itemized list of all the things they were charging us for. We carefully went through and found OVER $2000 worth of services on the bill they hadn't even done to our home! When called out on this they nonchalantly replied with a quick "oh yeah we can take those off". If we hadn't gone through they would have charged us for these things! Here's the kicker-3 years later we go to list our home on the market during which we find an entire section of our basement where they didn't seal the charred wood with primer! NO attention to detail, very poor/misleading communication, disappointing service. Find yourself an independent licensed contractor who will do the SAME work for way cheaper. We are so thankful we pulled out when we did and finished our home with a private contractor who did amazing work! read more