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Elite Restoration

5.0 (1 review)
Open • Open 24 hours

Services - Elite Restoration

Damage restoration

Environmental abatement

Environmental testing

1 More Service

Mold remediation

Elite Restoration Photos

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1 year ago

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ServiceMaster Recovery by Restoration Holdings - Green Bay - SMRRH knows the difference it makes in communicating our processes.  "Master Moments"

ServiceMaster Recovery by Restoration Holdings - Green Bay

(7 reviews)

These people yet have resolved my issue. The work has yet been completed. They refuse to fix my…read morestove issue.

This company is a joke. Literally. 0 stars would be more appropriate than 1. The quality of work…read moreand the customer service is absolutely brutal and that is an understatement. They attempted to provide service for water damage in my home which escalated into a mold remediation and asbestos abatement job. They pulled their equipment before the dry out was completed. They did mold remediation with no containment and left moldy building materials in my home and garage. They are not licensed to provide asbestos abatement but proceeded to do so, again with no containment, putting me, my home, and their un-trained employees at risk and exposed to extremely unhealthy conditions. They damaged windows and appliances while performing their work and refused to replace them. The list of awful things goes on and on and ultimately they walked away from the job without ever finishing the work ( I'm actually ok with that because they have no idea what they're doing) but they did send the director of operations, Mike, out to address my concerns and he provided me with an incredibly terrible customer service experience, so I requested that the owner of this franchise, Todd Frank, contact me so I could discuss the situation with him. I was mistakenly under the impression that he cared about his business and the quality of work his people are providing, but I have yet to hear from him or receive a call. Pretty sad I would highly recommend not using their services

Jensen's Carpet Care & Restoration

Jensen's Carpet Care & Restoration

(6 reviews)

Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

I lived in an apartment complex that had a hired deal with Jensen's carpet care, so we didn't have…read moreoptions as to where we went. I would just say I was not impressed with the service. Quite honestly, I'm not sure if they ever really cleaned... our carpets still had dirt on them. The service was also quite pricey. I would not recommend; I will not be using this service again.

Elite Restoration - damagerestoration - Updated May 2026

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