Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

I lived in an apartment complex that had a hired deal with Jensen's carpet care, so we didn't have…read moreoptions as to where we went. I would just say I was not impressed with the service. Quite honestly, I'm not sure if they ever really cleaned... our carpets still had dirt on them. The service was also quite pricey. I would not recommend; I will not be using this service again.

This company is AWESOME! The people there truly care about…read morenot only their customers, but also about doing their job right, and as quickly as possible. The quality of work they do is absolutely superior. Their level of commitment to excellence is unsurpassed. I will ALWAYS call CPR for any issues I have with my home - I know I can trust them to do an amazing job!

From the owner: On call 24/7- CP Restoration provides Mold Removal, Trauma / Crime Scene Clean Up, Fire Damage…read moreRestoration, Water Damage Clean-Up. Serving Appleton, Green Bay, Fond du Lac, Northeast Wisconsin.

We received above and beyond customer service from Elite Restoration owner and workers. After…read morecontacting them fairly late at night, the owner was over right away the next morning to assess damage and start the process of cleanup. There was excellent communication and follow through. Everything was made simple with our insurance company which was greatly appreciated! I would definitely recommend this service to anyone looking for an honest, straight forward, complete, and friendly company to help with their restoration needs. Hilary H.

From the owner: Call for water and mold damage restoration.read more

An exhausting unprofessional experience. Poor communication from start to finish. The contracted…read morecrew spilled paint all over one of our hardwood floors, and rather than clean it up, they painted the entire floor without our knowledge or consent. The contractors left our front door ajar in the dead if winter and left a window open. They racked up an insanely high electric bill for a home that nobody regularly lives in. Last but not least, they stuffed their food garbage and empty alcoholic beverage items into a front hall closet for us to find several months later. Good to know they were drinking on the job. I would not recommend this company to anyone. It was an absolute headache from start to finish.

From the owner: Northeast Wisconsin 's Restoration and content cleaning experts. We specialize in cleaning and…read morerestoring homes and businesses after a loss such as fire, water damage, mold, and storm damage. We offer detailed customer service and meticulous restoration. Call our 24/7 emergency response team.

Our experience with Midwest Restoration was exceptional from start to finish. In a stressful…read moresituation, their team provided a level of service that was reassuring and highly competent. Every single person we interacted with was professional, thorough, and extremely responsive. ​A special thank you to Ryker on the mitigation side, who was fantastic to work with.

Do not use this company.They showed up after a house fire and let's just say if I didn't kick them…read moreoff my property once I found out the way they were doing business they would have taken all the insurance claim and would have left me with a mess. Double the cost of any other person I talked to after the fact. 1/2 of the information, any of them told me was correct. The other half was in hopes that you just trust them cause they are the "restoration" company. If I knew what I know now, I would have never let them step foot on my property.

We had a small fire in our house last month and they definitely restored it to basically new.read more

From the owner: CCS Property Services provides property restoration and repair assistance to individuals and…read morebusiness owners in Green Bay, Appleton, and throughout the Northeast Wisconsin region. Our services include water damage restoration, fire and smoke damage restoration, mold removal and remediation, odor elimination and sanitizing services, and a wide range of other property clean up and management functions. We have built a reputation working with real estate brokers and real estate owned properties.

We worked with Made New Restoration to finish a large area of our basement. We added a bedroom,…read moreworkout room and full bathroom. I have worked with many companies to do home remodels and additions in the past. Made New Restoration was BY FAR the best experience I have ever had working with a company on my home. Their communication could not have been better. They responded quickly, provided a detailed quote and they worked with me on how we can keep the project within our budget. The team was easy to get ahold of via email, text or phone calls. They always responded to me within minutes. I have a very hectic and unpredictable work schedule, and they worked around my schedule effortlessly. They finished the project AHEAD OF SCHEDULE and ON BUDGET which I did not think was possible with home remodeling and additions. We were doing the work during the peak of COVID. We asked them to take a number of actions to prevent COVID spread due to some high risk family members. They were extremely accommodating, and they made sure all of their contractors were as well. I truly could not have been happier. Our project turned out great. We will definitely work with Made New Restoration again in the future.

They don't take credit cards or even personal checks! A big red flag that I regretfully ignored…read more After completing a verbal contract and waiting five days, the company walked out on us after we asked for pricing justification.

We had a flood in our basement. They showed up within 30 minutes, and set up their equipment. They…read morecame back early a few days later. Shampooed the carpet that was flooded. They also brought our washer and dryer back into the house. Great service, super nice and helpful staff

They were very professional and yet friendly. They did an excellent job!…read moreMy overstuffed chair looks like new! Carpets are now fresh and clean. I would recommend this company!

Super nice, and informative guys came to clean my carpets before my baby was born. They answered…read morequestions from me and my husband, and gave us good advice. There were stains I was sure they couldn't get out, but they did it! They actually lifted marks off the carpets that our apartment management told us were impossible to get up. It was a fast, easy process and I'm super happy I chose this company. I feel confident my carpets are clean enough to bring my newborn home to.