These past few weeks dealing with 911 and the Claims Closure team at Elkmont have left me…read morewondering: what would have been more toxic? Letting the mold grow in our home without mitigation services or enduring the stress and confusion of this company's billing process and numerous emails back and forth. Jeremy and his crew came to us the day after a major rainfall and helped with a sump pump overflow. From the start, we liked Jeremy and appreciated the quick response to our urgent call. Because it was an emergency, we didn't receive an upfront estimate. Our priority was getting the water out quickly, and we were told we had to sign a contract, agreeing to be responsible for the billing, in order to start the process. In hindsight, this was a hard lesson learned and our mistake to trust and not get a written estimate in advance. Jeremy and his crew got right to work, and during those early days, we felt secure knowing we had found a good team to help with the heartbreaking demolition of our home. They guided us through the mitigation process and assured us they would also support us through reconstruction. After the mitigation work was completed, we waited several weeks to receive a bill. We followed up multiple times requesting the final bill for our insurance claim but were repeatedly told to be patient due to a backlog of estimates. Eventually, we received the bill and forwarded it to our insurance adjuster. After reviewing the charges and attempting to work with the company, the adjuster informed us that the invoice appeared significantly inflated. He noted that the billing department made only a minimal effort to negotiate in good faith. Ultimately, he advised that we reach out directly, as he was getting nowhere and we would be responsible for thousands of dollars even after insurance paid what they deemed a fair amount. That's when we decided to take a much closer look at the charges ourselves. Upon reviewing the invoice, we noticed charges for plumbing service, though no plumbing work had been performed which was a minimal amount. This prompted a deeper dive into the invoice, and we went through photos taken during the process and found another discrepancy: the invoice listed 12 air blowers used for 12 days, but the pictures clearly showed only 8 blowers on our property on the eighth day, and not for the full duration. The owner later confirmed that all equipment had been removed four days earlier than what was billed. After raising these concerns, we were told the invoice would be resubmitted to the Claims Closure Team at Elkmont and that we'd hear back shortly. Over a week later, we received the original bill with a late fee added and a professional threat of more late fees if this was not paid within two days. We followed up with 911 Restoration and received a brief three-line revision invoice that reflected only a minimal change in pricing. We repeatedly requested a detailed, line-by-line invoice showing the corrections. This should have been simple, especially since they had previously provided a breakdown outlining the overcharges. Surprisingly, despite using advanced billing software, they were unable (or unwilling) to generate a corrected version with the same level of detail. The lack of transparency and responsiveness was disappointing, especially given the nature of the concerns we raised. What we did receive to explain the revised billing was an email stating that the revised total reflected all adjustments discussed, including the removal of plumbing line items and the correction to equipment usage days. They stated, while we understand you anticipated a larger reduction based on those changes, the adjustment to plumbing charges was relatively minimal, and at the same time, demolition costs increased after further review. The net effect is that the difference between the two estimates was not as large as expected. The adjustments for the overbilling in our favor were minimal, surprisingly so, especially when compared to the original invoice pricing for the air blowers. Ironically, the added costs of the demolition seemed to put us close to where we initially started. The owner, called us the night we paid the bill to discuss the issues we had encountered. We shared our frustrations, and while I appreciated the gesture, it didn't change the outcome. We ultimately paid the bill just to move on and avoid further communication. Based on our experience, we chose not to pursue reconstruction services with this company. I'm confident their response to this review will echo the same message they've given to others on google reviews: that their billing is accurate and fair. But as a consumer and alongside others who've taken the time to share similar experiences, I feel it's important to warn you. While the actual work met expectations at the time it was performed, the billing process was far from transparent. The sticker shock was real, and you may end up paying a steep price.

Rapid response and quick scheduling. Careful and skilled approach to their work…read more Very service oriented

Timely scheduling, Professional communication and service. Top notch carpet cleaning - very happy…read morecustomer!

We had a flood in our basement. They showed up within 30 minutes, and set up their equipment. They…read morecame back early a few days later. Shampooed the carpet that was flooded. They also brought our washer and dryer back into the house. Great service, super nice and helpful staff

They don't take credit cards or even personal checks! A big red flag that I regretfully ignored…read more After completing a verbal contract and waiting five days, the company walked out on us after we asked for pricing justification.

This company is AWESOME! The people there truly care about…read morenot only their customers, but also about doing their job right, and as quickly as possible. The quality of work they do is absolutely superior. Their level of commitment to excellence is unsurpassed. I will ALWAYS call CPR for any issues I have with my home - I know I can trust them to do an amazing job!

From the owner: On call 24/7- CP Restoration provides Mold Removal, Trauma / Crime Scene Clean Up, Fire Damage…read moreRestoration, Water Damage Clean-Up. Serving Appleton, Green Bay, Fond du Lac, Northeast Wisconsin.

Lack of compassion. A sales person from this company showed up at my grandpas house during a fire…read moreand proceeded to hand a business card to my brother after my grandpa was having cpr done on him and then loaded in an ambulance. Not sure what type of people you have working at your company, but you tried to get a sale when someone tragically died. It is actually disgusting that a person can sit and watch someone get cpr and proceed to try and push through with a sale. I would hope you reconsider how you get your sales because showing up at the fires when people are experiencing a tragedy is an awful and heartless way to do it.

JG Restoration out of Appleton was supposed to do inventory of our house items, price them, and…read moresend us their findings after we had a horrible house fire. Instead they only did inventory and stated that they don't remember stating doing the other work. After setting up an appointment to discuss what happened and how to move forward no progress was made and it was decided not to move forward with them. Would not contract them to do ANY work again.

Michael Prado and his team did an amazing job on our roof. He kept us informed from start to…read morefinish and made sure we understood what exactly it was that he was doing. They take great pride in their work and it really shows. They worked directly with our insurance company which took a lot of the stress away from us which was a huge plus! We highly recommend his company.

Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

I lived in an apartment complex that had a hired deal with Jensen's carpet care, so we didn't have…read moreoptions as to where we went. I would just say I was not impressed with the service. Quite honestly, I'm not sure if they ever really cleaned... our carpets still had dirt on them. The service was also quite pricey. I would not recommend; I will not be using this service again.

I rescind my earlier review. Not giving them 5 stars, but also not going to be a monster and give…read morethem 1. Oh, and the other review below this one? It's not trustworthy or accurate.

If I could give this company two hundred stars, I would!…read more They have been so professional and understanding. Everyone has been so nice, talking to me throughout my project, letting me know what to expect, and doing the work just exactly as they said they would. The results are beautiful, and I'd use them again in a heartbeat on any of my next projects! The quality of craftsmanship, the attention to details, and their knowledge and skill have turned my formerly destroyed home into a lovely magazine showcase. Two hundred stars for CPRestoration!!