used these guys to dry out our basement after a sump pump failure I would not recommend them at…read moreall. they stuck equipment in our basement for a few days, unplugged the wash machine and dryer to do it. Blew a fuse in the basement and didn't know it because they never came back to check their machinery. Tried to tell me what i needed to do and have them do to make my insurance claim, all of which was wrong. and left before the basement was dry..Don't get me wrong I has happy to see them leave. There are other better services call them first/

Came on relatively short notice to inspect something that turned out to be nothing. Professional…read moreand friendly. Great and supportive office staff. Highly recommend.

These past few weeks dealing with 911 and the Claims Closure team at Elkmont have left me…read morewondering: what would have been more toxic? Letting the mold grow in our home without mitigation services or enduring the stress and confusion of this company's billing process and numerous emails back and forth. Jeremy and his crew came to us the day after a major rainfall and helped with a sump pump overflow. From the start, we liked Jeremy and appreciated the quick response to our urgent call. Because it was an emergency, we didn't receive an upfront estimate. Our priority was getting the water out quickly, and we were told we had to sign a contract, agreeing to be responsible for the billing, in order to start the process. In hindsight, this was a hard lesson learned and our mistake to trust and not get a written estimate in advance. Jeremy and his crew got right to work, and during those early days, we felt secure knowing we had found a good team to help with the heartbreaking demolition of our home. They guided us through the mitigation process and assured us they would also support us through reconstruction. After the mitigation work was completed, we waited several weeks to receive a bill. We followed up multiple times requesting the final bill for our insurance claim but were repeatedly told to be patient due to a backlog of estimates. Eventually, we received the bill and forwarded it to our insurance adjuster. After reviewing the charges and attempting to work with the company, the adjuster informed us that the invoice appeared significantly inflated. He noted that the billing department made only a minimal effort to negotiate in good faith. Ultimately, he advised that we reach out directly, as he was getting nowhere and we would be responsible for thousands of dollars even after insurance paid what they deemed a fair amount. That's when we decided to take a much closer look at the charges ourselves. Upon reviewing the invoice, we noticed charges for plumbing service, though no plumbing work had been performed which was a minimal amount. This prompted a deeper dive into the invoice, and we went through photos taken during the process and found another discrepancy: the invoice listed 12 air blowers used for 12 days, but the pictures clearly showed only 8 blowers on our property on the eighth day, and not for the full duration. The owner later confirmed that all equipment had been removed four days earlier than what was billed. After raising these concerns, we were told the invoice would be resubmitted to the Claims Closure Team at Elkmont and that we'd hear back shortly. Over a week later, we received the original bill with a late fee added and a professional threat of more late fees if this was not paid within two days. We followed up with 911 Restoration and received a brief three-line revision invoice that reflected only a minimal change in pricing. We repeatedly requested a detailed, line-by-line invoice showing the corrections. This should have been simple, especially since they had previously provided a breakdown outlining the overcharges. Surprisingly, despite using advanced billing software, they were unable (or unwilling) to generate a corrected version with the same level of detail. The lack of transparency and responsiveness was disappointing, especially given the nature of the concerns we raised. What we did receive to explain the revised billing was an email stating that the revised total reflected all adjustments discussed, including the removal of plumbing line items and the correction to equipment usage days. They stated, while we understand you anticipated a larger reduction based on those changes, the adjustment to plumbing charges was relatively minimal, and at the same time, demolition costs increased after further review. The net effect is that the difference between the two estimates was not as large as expected. The adjustments for the overbilling in our favor were minimal, surprisingly so, especially when compared to the original invoice pricing for the air blowers. Ironically, the added costs of the demolition seemed to put us close to where we initially started. The owner, called us the night we paid the bill to discuss the issues we had encountered. We shared our frustrations, and while I appreciated the gesture, it didn't change the outcome. We ultimately paid the bill just to move on and avoid further communication. Based on our experience, we chose not to pursue reconstruction services with this company. I'm confident their response to this review will echo the same message they've given to others on google reviews: that their billing is accurate and fair. But as a consumer and alongside others who've taken the time to share similar experiences, I feel it's important to warn you. While the actual work met expectations at the time it was performed, the billing process was far from transparent. The sticker shock was real, and you may end up paying a steep price.

A poorly run company in my opinion. Make them write down everything they say they will do, and for…read morewhat amount of money. Read EVERYTHING they put in front of you to sign.

From the owner: Has your home or business experienced damages? If it is from a fire, flood, or smoke, then it's…read morecrucial that you get the restoration services you need to get back to normal. ServiceMaster Restore offers 24/7 disaster restoration services that will make your home or business whole again. Our restoration company is backed by a national franchise network with over 65 years of experience. We are committed to delivering total customer satisfaction. We offer everything from weather damage restoration to fire and smoke damage repairs to mold remediation. No matter when disaster strikes, ServiceMaster Restore is a restoration company that will be there, day or night. Our company is available 24/7 for emergency restoration services near you.

I had a water pipe break and flood my basement with 6 inches of.water…read more ServPro got there so fast and vacuumed the water out and proceeded with the clean up I was amazed. Mike the supervisor was extremely kind and professional. I couldn't have asked for better job and service! I don't usually like to bother with reviews. But in an emergency like this, to get the quick response and professional clean up and restoration is amazing! Thank you ServPro and especially thanks to Mike who was the supervisor!.

Unfortunately, we were affected by the Milwaukee floods. We are located in Menomonee Falls and…read moreDylan and Matt were amazing coming down to assist!!! They had so many fans and dehumidifiers that we were able to suck all the moisture out of the walls. They were so helpful and professional.

Rapid response and quick scheduling. Careful and skilled approach to their work…read more Very service oriented

Timely scheduling, Professional communication and service. Top notch carpet cleaning - very happy…read morecustomer!

They don't take credit cards or even personal checks! A big red flag that I regretfully ignored…read more After completing a verbal contract and waiting five days, the company walked out on us after we asked for pricing justification.

We had a flood in our basement. They showed up within 30 minutes, and set up their equipment. They…read morecame back early a few days later. Shampooed the carpet that was flooded. They also brought our washer and dryer back into the house. Great service, super nice and helpful staff

Lueck's has completed all of the windows, front door, storm door and sliding patio door to our home…read morethat was built in 1938. An 86 year old concrete cinderblock home poses many challenges with upgrading and remodeling. The quality of the products installed were enhanced by the efficiency and quality of the work performed.

Don't ever work here. They lie to you about everything, and they do not know how to schedule…read moreprojects or run a company. They will suck you in promising all this greatness and then never follow through with anything.