We had a flood in our basement. They showed up within 30 minutes, and set up their equipment. They…read morecame back early a few days later. Shampooed the carpet that was flooded. They also brought our washer and dryer back into the house. Great service, super nice and helpful staff

They don't take credit cards or even personal checks! A big red flag that I regretfully ignored…read more After completing a verbal contract and waiting five days, the company walked out on us after we asked for pricing justification.

We would highly recommend Servpro for all your cleaning needs. Brent cleaned our carpets last year…read more He did an amazing job! This year we had Julian, Brent trained him well. He did an awesome job. We found our service. Thank you!! The Groeschl's

* Destroyed displaced belongings without inventorying them…read more They completely ignored mandatory chain-of-custody tracking, destroying potentially salvageable items and forcing us to blindly guess our losses for our insurance claim. * Caused a secondary basement flood. Because of negligent field oversight, their technicians cut the power to our emergency sump pump backup system after we personally ensured it was operating. This directly flooded our basement. They blamed everything that could have caused it except the possibility of their own crews negligence. * Bare-minimum mitigation at my expense. To dry out the basement flood they caused, they simply propped water-logged rugs on blocks, left commercial dryers running on my residential electric bill for 5-7 days, and failed to do proper moisture testing or proper disposal of damaged items. * Total administrative evasion. When we brought water-damaged items to management's attention, the manager (Jamie) minimized or flat-out ignored 90% of the damaged inventory. Furthermore, our premium LG OLED TV suffered physical damage under their care. When confronted, contents management once again gaslit and blamed everything other than their crew. * Poor logistics. Damaged items that were supposed to be hauled away were left dumped in our driveway for days. We had to bypass this franchise entirely and work directly with our insurance adjuster just to get an accurate property claim processed. They lack the administrative training, structural oversight, and basic professional competence required to handle large, sensitive claims. Save yourself the secondary disaster and hire a competent, qualified restoration company instead.

JG Home Improvements was secured to make repairs to my residence in Green Bay, WI. I paid the…read morecontractor $15,000 total ($5,000 initially to start work and another $10,000) for services that had been performed and also services that were promised to be performed. In the midst of this process it was determined I would need a homestyle loan which requires specific documentation from the contractor as well as the oversight of a certified inspector during the remaining repair and renovation. The contractor would not comply with what was needed for me to proceed with the loan process. He did provide us (myself and the inspector) an invoice breaking down the funds I had paid ($15,000) and the work completed against those funds. The inspector, who is an experience contractor went through the property to assess what actual work had been done. In some cases, work was claimed to have been done that was not (e.g. claimed to have painted when the property was gutted and there was no way anything could be painted, among others) At one point the contractor asked me for more money, which is when I paid the second payment of $10,000 which in an email he stated would "go toward some mechanicals", which never took place. Not sure how he applied those funds. After the inspector appraised the work done in a very detailed line by line report, it was clear that I was owed approximately $5300 based on what I had paid. I sent this information and request to the contractor by certified mail and also emailed to request the refund, which he has refused to give me. The numbers are more than fair and accurate, I have clearly overpaid for the work done as verified by the construction inspector Doug Hoerth, and I need to receive the refund owed as soon as possible. I have provide them several very gracious opportunities to make this right, however they refuse. I am not asking for all the money back, just a refund on work I paid for that was not done.

Lack of compassion. A sales person from this company showed up at my grandpas house during a fire…read moreand proceeded to hand a business card to my brother after my grandpa was having cpr done on him and then loaded in an ambulance. Not sure what type of people you have working at your company, but you tried to get a sale when someone tragically died. It is actually disgusting that a person can sit and watch someone get cpr and proceed to try and push through with a sale. I would hope you reconsider how you get your sales because showing up at the fires when people are experiencing a tragedy is an awful and heartless way to do it.

We worked with Made New Restoration to finish a large area of our basement. We added a bedroom,…read moreworkout room and full bathroom. I have worked with many companies to do home remodels and additions in the past. Made New Restoration was BY FAR the best experience I have ever had working with a company on my home. Their communication could not have been better. They responded quickly, provided a detailed quote and they worked with me on how we can keep the project within our budget. The team was easy to get ahold of via email, text or phone calls. They always responded to me within minutes. I have a very hectic and unpredictable work schedule, and they worked around my schedule effortlessly. They finished the project AHEAD OF SCHEDULE and ON BUDGET which I did not think was possible with home remodeling and additions. We were doing the work during the peak of COVID. We asked them to take a number of actions to prevent COVID spread due to some high risk family members. They were extremely accommodating, and they made sure all of their contractors were as well. I truly could not have been happier. Our project turned out great. We will definitely work with Made New Restoration again in the future.

Short story: They handled a water damage job for my mother-in-law. Got a 4 because they screwed it…read moreup twice, took over a year to fix their own mistake, but ultimately fixed their mistakes. Want more context? Long story below: vvv Long story: My mother-in-law had water damage in early 2025 and Paul Davis got involved in February 2025 for restoration in the master bathroom. In the first attempt at fixing the problem, the third party tile person they hired told the project manager that all the water proofing needed to be replaced as well. The project manager denied this and tile was laid. The leak continued to happen. Paul Davis came back out with the same project manager. That project manager did not bring the same tile person back, brought a different third party tile person in. During this time, my father-in-law passed away over the weekend and the tile guy was supposed to come on Monday to demo the shower. My mother-in-law sent a text to the project manager asking her to postpone the tile guy coming in given the nature of everything that happened. The project manager never responded and the tile guy showed up Monday anyway. My mother-in-law kept waiting and waiting for updates on the shower and why it wasn't getting done. The project manager kept saying the tile company was being difficult and they were struggling to get the tile in - fine, it happens but it would be week to a month before my MIL would reach out for an update. Finally some tile came in and the floor was laid but the wall tile was not in. I got involved by speaking with the case manager (who handles the back end with insurance) who assured me the manager of the office was now involved and my MIL would be getting weekly updates even if the update is "time still on back order". These weekly updates did NOT happen. Finally the wall tile came in. She had plans for later that day and told the project manager so the tile guy would be there in the morning - the tile guy did not show up until the afternoon even though my MIL was told he was going to be early and was not. FINALLY - it's been almost a FULL YEAR since the very first fix - the shower was done. My MIL took a shower and the slope was wrong so the water would flow OUT OF THE SHOWER ONTO THE BATHROOM FLOOR. There is 0 - ZERO - reasons a company should be taking this long to fix their OWN mistakes. Not to mention the sheer unprofessionalism. Now round three with Paul Davis. I went to corporate. My MIL got a call from the same project manager who came to her house, looked at the issue and told here there wasn't a slope problem and was going to close out the project. For the record, I could visibly see the tile was sloped the wrong way. I went to corporate again and got a call back from the office manager. He said he was aware of some "communication issues" but not the full extent of the problem. THIS is where Paul Davis redeemed themselves - a new project manager was assigned who was WONDERFUL. She was very hands on and made sure to keep in conversation with my MIL. The shower needed to be ripped out and redone, but they redid the WHOLE shower. There was rot the first project manager didn't bother with. So the shower was brought down to the studs, new tile was purchased and my MIL now has a beautiful new shower. Paul Davis is getting a four out of five because of the amount of EFFORT on our part it took for them to fix their own mistake. HOWEVER, they ultimately fixed their mistake and went above and beyond to fix the issue. I can't give a five, but they finished product and effort they did once the office manager was involved is definitely worth the four stars.

I had a dishwasher leak that went all over the kitchen under the snap and lock floors and also down…read moreinto the basement. I had black mold growing in the basement and also in the kitchen. Devin, Sebastian, Austin and Anthony from the mitigation team did a fabulous job of getting everything tore out, the water cleaned up and lastly hit it with the mold spray, and set the Dehu, air scrubber and fans. They worked efficently (and together) communicating with us and each other. They worked very hard to get everything done quickly. There Mitigation PM Kelly was very good and quickly got everything over to USAA for a quick approval. I was waiting on Restoration to get to the house and start the process of getting an estimate together and sending the estimate to USAA and putting the Kitchen back in order so that I could feed my disbled Step-son. When I had not heard anything, Kelly got me over to the PM Anthony from Restoration. the information that I received was that Anthony did not want to do my job putting me off another 2 days of getting an estimate over to USAA. I was reassigned to Delialiah and Russell and he is coming over on Thursday. I am not please at all with Anthony's behavior. This is nothing new, this is how he acted at Servicemaster. However, Cody is a dream, and anyone would be lucky to have him come to there home and help them. Paul Davis would be wise to understand that USAA probably in the end will pay around 32,000 for this claim, and to be shoved around by an arrogant, paronoid, and over all mean spitited human being is crazy when I am paying you a nice pay day for 1 claim.

I can't recommend this roofing company enough…read more Their attention to detail is phenomenal and unmatched. They truly care, not only for the roofing project and it being completed right the first time, but they care for their customers too. They are a local, family owned and operated business with thorough processes and great communication. They can help you through the entire insurance claim process and fight for what you deserve. Their prices are reasonable and they have very nice detailed estimates. If you are looking for a trusted, local roofing company, look no further. DuraShield Roofing & Contracting is the best in the area!

We've used DuraShield for multiple projects. I have several businesses and rental properties and we…read morewould only ever use Anthony at DuraShield given they will make sure the job is done correctly and backed by a legitimate company locally so we never worry about any roofing issues. Their pricing was very fair. They were not the cheapest but not the most expensive and felt the price was extremely fair given they are offering the highest quality roofing services in the Fox Valley!

Joel and his crew are the best! They're extremely knowledgeable and did a fantastic job stretching…read moreand professionally cleaning my mother-in-law's carpeting. I highly recommend them!

They didn't show up but I think they had something messed up. No pictures or anything else. Just…read morethat.

Radon mitigation system. David came to the house and was very knowledgeable and answered all my…read morequestions. Gave me options and explained what was going to be done with each of them. Highly recommend.

Nick went above and beyond helping with my radon system. I had some unexpected issues and he jumped…read moreright in to help. Very knowledgeable and explained everything. Definitely will use again in the future.