Mike cleaned our carpet 10/29/24 - it is very clean!…read morennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

Had ProSteamer carpet cleaners come out and do our carpet and couch. Very professional and…read morecourteous. The stains and odor from my dog are gone! Very happy with this company and highly recommend them.

He was 2 1/2 HRS LATE and I had to move the furniture and some of his equipment did not work…read moreproperly

We had someone come & clean our carpets at the end of September. The technician was 4 hours late,…read moredid two services we DID NOT request and charged us for them (the total ended up being $60 more than we were quoted). When trying to get into contact with the manager/owner, I was told two separate times he would be contacting me and 3 weeks later he still hasn't contacted me back.

Warren did a great job and was exactly what we were looking for in our apartment. He was…read moreresponsive to questions ahead of time and here as promised at the day/time we agreed to. Thank you!

From the owner: Exceeding our customers expectations since 2013 , We specialize in Commercial Office Cleaning…read more,Carpet Cleaning, Upholstery Cleaning and a lot more ! Whether you want to brighten up those cubicles, make the windows sparkle, inside and out , or the building power washed . At Clean Pro of WI we are always just a phone call away . We strip and wax floors too .

Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

I lived in an apartment complex that had a hired deal with Jensen's carpet care, so we didn't have…read moreoptions as to where we went. I would just say I was not impressed with the service. Quite honestly, I'm not sure if they ever really cleaned... our carpets still had dirt on them. The service was also quite pricey. I would not recommend; I will not be using this service again.

Chem-Dry of Oshkosh did an awesome job with my parents house…read more My parents had 3 dogs, the last of which recently passed. They were waiting to invest in a good carpet cleaning until now after 5 years of hard goodbyes (and accidents). They got out everything. It was a full house cleaning, probably 1000 s ft of space (because the kitchen and dining areas are tile) and it was well under the 500 they budgeted. Every stain was out, and the 12-ish year old carpet looked new. And all done in 2 hours. The service was great too - they listened to my mom (I had been visiting from out of state), and were kind and courteous (a dad-son team). They came in the range they specified - near the end of it from a busy day of appts. Note: they don't move anything, and we knew this. Just saying so no one expects that. Highly recommend.

From the owner: Your Healthy Home Starts Here™…read more Superior carpet, upholstery and tile cleaning. Carpets dry in 1-2 hours. No dirt attracting residue.

Can't praise Xtreme Carpet Cleaning enough. They accommodated us quickly. Very kind and friendly…read more They made our carpet look brand new! Absolutely Amazing! Highly recommend!

Best carpet cleaners EVER!! We have several rentals and have had different carpet cleaners…read morethroughout the years. Today we had xtreme carpet cleaning clean 2 rooms and a hallway and we were so impressed!! The carpet looks like new ! Lisa and George ate a great team and they were very friendly and professional ! They care about being thorough and doing a good job! Prices are good - we will defiantly hire them again !

Well done and quick. My carpets and sofa were done in 2 1/2 hours. Ron provided a clear estimate…read moreand stuck to it. A professional service. Thank you to Ron and his wife!

From the owner: Written Guarantee on Carpet Cleaningread more

They have done my home several times and always do a great job. They are very professional and very…read morehelpful. The price is very reasonable and the quality is very high. Will continue to use their services as long as they are available. Very happy.

From the owner: Carpet & Upholstery cleaning…read more Proudly serving since 2002

I decide to hire Steam Plus. They were one of only 2 businesses that responded to my request,…read moreanswered my questions with follow-up questions to make sure they understood what I wanted, and the owner even called me to nail everything down. Great experience so far.

Alex and his team did an amazing job. Our carpets look brand new! They were very responsive, sent…read morehelpful reminders and offered reasonable prices. Would definitely recommend and will use them again in the future.

These past few weeks dealing with 911 and the Claims Closure team at Elkmont have left me…read morewondering: what would have been more toxic? Letting the mold grow in our home without mitigation services or enduring the stress and confusion of this company's billing process and numerous emails back and forth. Jeremy and his crew came to us the day after a major rainfall and helped with a sump pump overflow. From the start, we liked Jeremy and appreciated the quick response to our urgent call. Because it was an emergency, we didn't receive an upfront estimate. Our priority was getting the water out quickly, and we were told we had to sign a contract, agreeing to be responsible for the billing, in order to start the process. In hindsight, this was a hard lesson learned and our mistake to trust and not get a written estimate in advance. Jeremy and his crew got right to work, and during those early days, we felt secure knowing we had found a good team to help with the heartbreaking demolition of our home. They guided us through the mitigation process and assured us they would also support us through reconstruction. After the mitigation work was completed, we waited several weeks to receive a bill. We followed up multiple times requesting the final bill for our insurance claim but were repeatedly told to be patient due to a backlog of estimates. Eventually, we received the bill and forwarded it to our insurance adjuster. After reviewing the charges and attempting to work with the company, the adjuster informed us that the invoice appeared significantly inflated. He noted that the billing department made only a minimal effort to negotiate in good faith. Ultimately, he advised that we reach out directly, as he was getting nowhere and we would be responsible for thousands of dollars even after insurance paid what they deemed a fair amount. That's when we decided to take a much closer look at the charges ourselves. Upon reviewing the invoice, we noticed charges for plumbing service, though no plumbing work had been performed which was a minimal amount. This prompted a deeper dive into the invoice, and we went through photos taken during the process and found another discrepancy: the invoice listed 12 air blowers used for 12 days, but the pictures clearly showed only 8 blowers on our property on the eighth day, and not for the full duration. The owner later confirmed that all equipment had been removed four days earlier than what was billed. After raising these concerns, we were told the invoice would be resubmitted to the Claims Closure Team at Elkmont and that we'd hear back shortly. Over a week later, we received the original bill with a late fee added and a professional threat of more late fees if this was not paid within two days. We followed up with 911 Restoration and received a brief three-line revision invoice that reflected only a minimal change in pricing. We repeatedly requested a detailed, line-by-line invoice showing the corrections. This should have been simple, especially since they had previously provided a breakdown outlining the overcharges. Surprisingly, despite using advanced billing software, they were unable (or unwilling) to generate a corrected version with the same level of detail. The lack of transparency and responsiveness was disappointing, especially given the nature of the concerns we raised. What we did receive to explain the revised billing was an email stating that the revised total reflected all adjustments discussed, including the removal of plumbing line items and the correction to equipment usage days. They stated, while we understand you anticipated a larger reduction based on those changes, the adjustment to plumbing charges was relatively minimal, and at the same time, demolition costs increased after further review. The net effect is that the difference between the two estimates was not as large as expected. The adjustments for the overbilling in our favor were minimal, surprisingly so, especially when compared to the original invoice pricing for the air blowers. Ironically, the added costs of the demolition seemed to put us close to where we initially started. The owner, called us the night we paid the bill to discuss the issues we had encountered. We shared our frustrations, and while I appreciated the gesture, it didn't change the outcome. We ultimately paid the bill just to move on and avoid further communication. Based on our experience, we chose not to pursue reconstruction services with this company. I'm confident their response to this review will echo the same message they've given to others on google reviews: that their billing is accurate and fair. But as a consumer and alongside others who've taken the time to share similar experiences, I feel it's important to warn you. While the actual work met expectations at the time it was performed, the billing process was far from transparent. The sticker shock was real, and you may end up paying a steep price.