First Auto is very quick in responding and provides best values. Thank you!

In the last year, this place has gone way downhill. I don't know what's going on, but the service is super slow, they are always busy, but they take too many clients at once. Our cars have had to sit for days before getting work done. We had to come get our car yesterday after three days and still half the work wasn't finished , and we took it down the street, and it was diagnosed in one hour. It is a shame because we live like one block from this place, but we will never go back. The sad part - I don't think they care one way or another whether we come back or not. read more

went there today at 5:30 pm to fix tire nail damage. Very helpful guys and honest. Highly recommend them!

So I don't usually go to car shops, and usually rely on one of my mechanic friends. But just moving to this area, with no garage, and no street-repairs allowed in San Jose, I had no choice. Ultimately, I was in search for a dependable shop for future oil changes, and auto jobs. Thus, I came here after being denied an oil change at oil changers due to my car being too old, so I was taking a leap of faith here. Talked with Sam, he was definitely transparent and genuine, and doesn't try to oversell. While they don't use the brand name oil, he was honest and inform of me of their use of Amtecol (my research lead to it being relatively competitive to the other brands, and was cheaper than going elsewhere). In addition, he was very hasty about getting me in - and - out, with my car being on the lift within minutes. While I knew my brakes were due for a change soon (2 - 4 months), he did inform during their initial inspections, but didn't pressure me into buying in. But his estimate were competitive which included also included rotor replacement, so I figured I would just get it done now. On top of that, when I referenced the parts used for the repair, I was pleased to know that they were OEM parts and not aftermarket parts. In sum, I got in at around 10:20 and left by 12:15 for an oil change, brake replacements (parts were delivered to the shop on the spot) -- it was quick (a Friday morning), and came with a solid price tag. read more

Don't go. Sam is very dishonest, rude and aggressive. I can't understand how people in sound mind will rate this blatantly dishonest person 5 stars I see here. But I know why.. he called me to say delete review otherwise he will take legal action He said he can replace low beam light for $40 a piece labor only. Once I agreed , he changed his mind and said the bulb I purchased is higher quality so I must pay him $60 for one bulb. How that is even possible? Sam was using lot of F words and S words to describe me ( he said Indian..) just because I didn't accept his rate of $60 labor alone. to change just one low beam light that t. I provided him the bulbs I already purchased in Amazon. but he wanted price for part as well. When I said I don't want to do business with him and wanted to leave , he apologized and agreed for $40 but said I must pay cash. When I took cash from ATM returned again he started plethora of f F words and S words ; he finished changing light in 8 minutes. But refused to provide receipt.... Huh.. tax evasion?.. I know Sam , you will not do this to Americans but Indians are harmless to you ; read more

Very good price for the regular oil change for my wife's old Mitsubishi. Very efficient to get work done. The oil leak has been fixed with an affordable cost. The mechanic seemed very professional and competency. read more

Sam is super thorough and really cares about you and your cars. He got my transmission problems figured out and had me back on the road in no time. I've never felt like I was in better hands. First Auto beat out every other quote I found in the South Bay. I'll never go to another mechanic. read more

Went in there with my 2012 Prius for the 35k mileage service, which consists only of a tire rotation and inspection. The guy did not reset the Maintenance Required notice. I asked him to reset it, and he told me he wouldn't unless he changed the oil. I told him that the 35k service has no oil change. He protested, saying that he knows the service logs and there's no car that goes 10k miles without an oil change. After a couple minutes of back and forth, he tried looking up the maintenance schedule, couldn't find it, then started telling me about what would happen if I waited 10k miles to change my oil. I had had enough, so I asked him directly to reset the Maintenance Required notice. He went on youtube, watched half of a video, asked if I got it, and sent me on my way. I left, frustrated, and went home to reset the notice myself. For the record, here's the maintenance schedule. You can read for yourself how often to change the oil: http://www.toyota.com/t3Portal/document/omms/T-MMS-12Prius/pdf/2012_Toyota_Prius_WMG.pdf I think in the future, I'll go to a mechanic that is willing to RTFM. read more

Sam and the crew are amazing! I used to do my own oil changes back when I had a beater, but now that I purchased a newer car I get a little nervous.. (Crazy technology!) Since I'm used to doing all my own maintenance I had no clue where to go. Yelp came to the rescue on this one. Sam and everyone else are always super friendly, they also provide quick but solid service. The waiting area is tiny, but they offer to call you if you'd like to walk around instead of waiting there. (Target, Macy's, food near by) Sam seems super honest, never makes you feel awkward if you have any questions, and always goes above and beyond to make sure you are satisfied. I highly recommend First Auto Service. read more

I truly appreciate the First Auto Team!! They've always been straight forward with sincerity on what work needs to be done to be safe on the road. They recommend what's best for my car and provide awesome advice for continued maintenance. From small to big issues (oil changes - rebuilding front wheel suspension), they've always provided a solid solution. Everytime I've brought in my car, I've never been disappointed. First Auto is conveniently located to Sunnyvale caltrain / TownCenter in case you need to leave car for service. I'll continue to recommend them to family and friends! read more

Not completely transparent business practice: Oil change card shows three options: synthetic, Regular and one more. The rate card is on Penzol Publicity material, however when I inquired, do you fill up Penzol? I was shocked to learn when I got the reply NO....we put "amtecol oil". Using Penzol publicity poster for publishing rate and really using Some Non Brand oil is completely a deceptive business practice. Also I think owner/sam is not very polite. Since the place is small with two mechanics, it does appear to be busy because of it's limited capacity. I asked if I bring my car at a certain time of the day, how much would be the expected wait time and his reply was I am not a Genius...I am not a Psychic. Well, I don't think you are a polite business person either ! I would have gladly taken the answer..."it would be tough to tell that". read more

Sam and his shop are amazing! I have taken my car here a number of times and I will continue to do so. Each time I come in he takes the time to ask a number of questions to properly identify potential issues. He then walks me through exactly what I should have done, what I could have done, and what I can absolutely do without. I have NEVER felt he has up-sold me on a service or part that I didn't really need. Each time I've come to pick up my car he's walked me through all the labor and parts and have never not finished my car the same day (granted, I do pop over in the morning). He's always left me with exactly what I should be on the lookout for and even advice on how long i could keep my car before needing to sell. I've sent a number of friends here and each one has been impressed by his honesty, knowledge, and, of course, his team's thorough yet quick work. read more

I needed to flush my transmission fluid a while ago, and didn't really know where to go. I Yelped and Yelped around until I decided to check these guys out. The reviews did not dissappoint my high expectations. These guys are honest, fast and reasonable in price. Sam, the owner is a really nice guy and provided good customer service. I came back second time around for another job and was very happy with their service again. This will definitely be my go to place from now on for car maintenance.. read more

This is basically a perfect, customer-focused business. Consider: 1. They took my car, which had suddenly developed unsafe, faulty brakes, in less than one hour, despite being very busy. 2. They gave me a high quality, less expensive parts replacement option through premium after market Bosch parts. 3. They kept me informed throughout the process. 4. They finished on time 5. They did the whole job in less than 3.5 hours from the time I dropped it off. 6. They do good quality work. What more can you want? read more

I've taken my car here for oil changes a few times and have gotten my breaks done as well. Typically their service has been good. However this most recent time, I called in advance to schedule an appointment but they told me I should just walk in when they opened at 9 AM on Saturday. So I brought my car in and they said it would take an hour. Two hours later they hadn't even gotten it onto the rack to start, even though they originally estimated an hour. I understand that an oil change is not their biggest priority when it comes to fixing cars but I am still a paying customer and it wasn't very busy when I had dropped it off. If they had been up front about how long it would've taken them, I would be much more understanding. I ended up leaving without the oil change and I'm not sure if I will be returning. Update: I did get a call apologizing later in the day and offering a complimentary oil change. I appreciate the gesture and customer service. read more

I had only been in town a few weeks when the "check engine" light came on in my Suzuki XL7. Based on the Yelp reviews, I took my car to Sam at First Auto Service. He didn't disappoint and immediately ran a diagnostic test ($40) to determine the problem. He then informed me of the issue with a one of my sensors, told me the price of the part and labor to replace it and, upon my approval, had everything wrapped up in about an hour. They were nice and professional, and I left feeling like the service matched the Yelp rating. It's hard to find a good mechanic when you move to a new town - especially one that you can trust - and it's nice to know that this place is here! read more

The mechanic was friendly but they're either very overbooked or don't manage their time well. Went in (with an appointment) for an oil change, was told 1 hour by phone. That turned into "up to 2 hours" at time of drop-off. 2.5 hours later--and having not heard anything from them--I go and check on the car and the work hadn't even been started yet. Had to take off without service. Quite disappointed. Friendly guys but poorly run shop unfortunately. read more

Took my G35 for an oil change and like most found First Auto Service on yelp with 5 a star rating. They lived up to there billing, service was great they didn't mind answering newbie type questions and local shops made the very reasonable 45 minutes fly by. I will definitely bring my car back for servicing. Thanks First Auto Service! read more

Was met by a very friendly guy who told me about the yelp offer - $55+epa+tax for synthetic oil change. He took my car in for the oil change right away and was done in no time while I waited. Note that First Auto Repair shares a parking lot and garage with Calderon Tire Service but I was told to go in the left two garage doors for First Auto Repair. read more

First Auto - Inside the shop - Auto Repair Near Me - Cupertino, California

I simply want to come back and thank First Auto Service for their great work. After my hub replacement and trip to Texas which also resulted in a complete re-route due to a bridge collapse and closure of the I-10, I made it home safe! I cant express the amount of gratitude that I have for these guys. I have never felt more secure! Thanks Team! read more

I came to this Auto Shop because it had great reviews. It was closer then the one I had been going to and I was willing to spend a higher price point to ensure my car was taken care of. That's exactly the opposite of what happened here. I came in April of this year to have my AC compressor replaced and shortly after I took it in, I noticed it was making sounds when I turned it on, whistling sounds. I went to take it back in between May-June and was told that it just needed to be recharged "oh, and that something was wrong with the switch/turner to the unit"...yeah, right. Well, me not knowing any better I said, "okay" and left it at that. Fast forward to today, my mechanic changed the back struts/shocks on my Honda before I moved and when he looked at it he immediately noticed my AC compressor was making sounds and said it was a BAD unit/part and mentioned the manufacturer should replace it. I came in early November to let them know the problem and that I had already informed them of this, he basically told me it was too late and threw the warranty (90 days) at me. He also said that he would have to charge $100 (per hour) for it to get done. Hence my review, I paid the $100 which is crazy as I paid a really high price point to start with. The Five Star Rating on Yelp is unacceptable. Also, if you guys are looking for a mechanic go with Carlos in DT San Jose. He's way more affordable and helps you actually understand the mechanics of the car and it's workings. He makes SENSE to me when he's explaining it. He's very willing to share his knowledge and does what he can to accommodate me. To the owner, happy to take this down, when you pay me back my money for this AC Compressor replacement otherwise, this shit is staying up. Hope it was worth the extra $100 dollars. Especially since your price points are set so high and you're not going to give us courteous, white glove service for then I'm happy to let others know on this forum. Would've been better off going to Honda even for the oil change. read more

If you'll looking for the best deal to have your car fix, you look for Scott or Goldberg, their shop is located in downtown sunnyvale. This people are honest and very easy to talked too. I've got my van fixed here and done my 100k factory maint. and they take care of it, and I recommended this shop, for the best deal and quality of work. Two thumbs up! read more

First Auto - Best auto shop in town - Auto Repair Near Me - Cupertino, California

Excellent service by Hyde at First auto care. I booked an appointment for engine oil and filter change. But they extended their service checking my vehicle for other services too and confirmed everything else looking perfect. He even took the vehicle for a test drive since I proposed for that to check a potential transmission problem. He was graceful to do these actions without charges. I recommend this place for honest and dedicated services. I didn't had much interaction with other engineers though. Excellent service for me. read more

Super affordable! Plus their proximity to the tech company bus stops is a convenience! Yet gave me a ride to office and offerd to pick me up from work as well. read more

I don't know much about cars or oil changes or service types... I hate having to pick from a laundry list of service types or upgrade options when I just need a simple oil change! Fortunately, they make it quite simple here. I called for an appointment for an oil change and was told they could squeeze me in on that same day. They asked about my car model and year, and suggested I get synthetic. They quoted me a price of $55 (very reasonable), and that was the price I was charged. No hidden costs or ambiguity. I was in and out in ~20 minutes. Not to mention DT Sunnyvale is right across the street, so you're not completely stranded while waiting for your car to be serviced! **Giving it 4 stars for now simply because I haven't had experience with their other car services, but rest assured I will definitely come back for all my car-related needs :) read more

I have a Porsche Cayenne, I get all my auto service done at the dealership because I felt that most other garages would be unreliable. My last encounter with the Porsche Dealership in Stevens Creek left me with a very bad taste in my mouth ironically I bought my Porsche from them. Anyhow, I needed my brakes changed and I decided to go on a limb and call a few shops in the area. I called a few garages and for some reason I didn't really trust them. I actually called First Auto Service when they were closed and believe it or not I didn't leave a message or anything and Sam called me back. He was very patient with me giving me quotes for both the front and rear brakes. Honestly I didn't know the difference. I decided to drive my car over and get my brakes checked. He was very patient with my lack of terminology for car parts and told me what I needed to change and why when it came to breaks. I left my car and went to do errands. After I left I got a call from Sam giving me a very thorough run down on the cost and why things needed to be changed. He even gave me the option to wait another 3 months for my back brakes, but I decided to change both since it would save me the hassle of another brake. I brought my car into the shop in the morning and got it at the end of the day. Something that a Porsche dealership would not be able to do and on top of that you have to wait for an appointment. Sam's customer service is amazing! If you have any car problems (as will I) please bring it to Sam's not only is he easy to communicate with but his prices are awesome. read more

I had to get the oil change and tire rotation done for my new car. So, while browsing the workshops in Sunnyvale on Yelp, I came across First Auto Service. It was an eye catcher since it is hard to find all 5-starer reviews for the car workshops. So, I thought of giving it a try. I went to this place on Saturday around the same time when they open up. They recommended me to go for Synthetic Oil as that is much better than a regular oil. So, I did. And right after 30 minutes or so, my car was ready ! Later when I came back home, I made a quick check on Internet regarding Synthetic oils and yes they are far better as compared to the regular oil. Excellent advice and the quick service ! read more

I waited too long to fix my brakes and needed rotors too and in a hurry because I'm impatient. Sam was awesome, professional, courteous and welcoming. He took my truck, called around for parts, put me at ease and my Chevy Silverado back to me in the time it took me to take a wander through Murphy street. I have to say, location is key when you're without a vehicle. I didn't have time make it to target, maybe next time!!!! :) Thanks Sam! I'll be coming back for anything I need in the future. read more

I've gotten a number of things done with different cars with these guys and they've been great. They're definitely honest, they do good work, and when I talk to the owner it doesn't feel like he's trying to pull one over on me. The owner is really nice, very helpful, and they keep you updated with what's going on with your car. They also make it feel like they actually care about you and your car. Places like this can be so hit or miss but this guys doing it right. I will definitely be back. read more

What can I say? Sam and his team are the greatest! Chris worked on my car till it was right! I have a old school 99 Lincoln Town Car! The service is wonderful! I had a great feeling all the way through the entire repair process! When you have an old school,it takes a little more care than a 2013, or a 2014 as far as communication,part availability,etc! No problem here! They work on imports as well,so whatever car you've got....... go here! read more

Went to get the headlight bulbs replaced. He was nice enough to accept the work. But then the saga began. Even though the effort to replace the high beam and low beam bulbs was disproportionate he asked for $20 to replace each of the three bulbs (2 high beam and one low beam). I had bought the replacement bulbs from Autozone hoping to replace them myself but was advised to take them to a repair shop. Sam found that the high beam bulbs were not the right ones. So he asks me how much I had paid to buy the two high beam bulbs. I told him that it was $25.99. So he says that he will charge me $20 each on top of the $40 that I had already paid him for the service charge. This was clearly fleecing me. That logic failed me but I nevertheless said ok since he had pulled out the replacement even before he told me that the high beam bulbs I had bought were not the right ones. Then he became overly aggressive when I casually asked him how much longer it would take and said I was being disrespectful of his time. He then said why not I do it myself and he would give me the tools to do it. So this is the respect that he gave me as the customer. While he did the job but my experience was certainly not pleasant at all. read more

I came to visit for the first time for transmission fluid change and brake pad inspection. I am very satisfied with their work and estimated completion time! Thank you, First Auto Service. I am glad I came across your shop. I will definitely come back for future services! I will also recommend to family and friends. Cheers, TS read more

I brought my car in with about 5 minutes notice and they replaced my headlight in under 30 minutes. Quick, friendly service at a reasonable price! I'll definitely be coming back. read more

I've been a customer for 5 years now. I trust everyone here, whether it Sam himself is there or not, to always give me an honest assessment of the problem and a reasonable price. read more

We live in Oakland but I would definitely consider driving to Sunnyvale to visit the great people at First Auto Service. I've already told my relatives in Sunnyvale and the surrounding area to check out these guys for any auto services needs. When I told my aunt, she nodded and said that she has lots of friends who go here and it's solid. Bottom line, Andy and Jafar are awesome. They are low-key, friendly people who are true professionals. I know very little about cars and am always leery about going to an auto shop but I knew from the beginning that these guys were honest straight-shooters. We came for a pre-purchase inspection and later needed to get a brake rotator fixed and these two were quick, efficient, and trustworthy. Since we came from the East Bay, their amazing service and speed were really appreciated. I can't thank these guys enough for helping us to feel great about the new used car that we just purchased and for being a great model for how we all hope auto shops should be . Thank you Andy and Jafar is being a highlight to our weekend! read more

Sam at First Auto is the best! My starter went out on my car the Friday of memorial weekend, I showed up at 4:30. They changed my oil and replaced my starter by 6pm that day. My car runs great and I didn't have to stay home all weekend. Thanks again! read more

I took my car here for brakes. I called in the day before to make sure they were available and had my parts. Nevertheless, they ordered the wrong part, so a half day repair turned into a full day. Second, they over torqued my wheel lugs and ruined one of them. I discovered this while I was trying to change a flat tire and could not remove the wheel even with a pipe for extended leverage. I'm just glad my wife wasn't driving at the time. Over tightening is a sign of an amateur job, and I will not be coming back. read more

Took my car here because it was making a weird screech. Sam was friendly and explained to me the issues with my car. He also explained the benefits of other maintenance options without being too pushy. The repair was done quickly and he even fixed a dent in my car for me! Based on the quality and speed of the service, I would definitely visit First Auto Service for any future maintenance and would recommend Sam to friends and family. read more

I have a bad experience with this place. I was about to buy a car and asked them if they are doing pre-purchase inspection. I specifically asked them if they check everything, engine, transmission, and many other details that I might have missed. Sam only made a drive test with me around 20 minutes. After the ride, he told me to parts that are problematic about the car, even the transmission oil and many other stuff. He told that all fixes would cost around $1300. However, they didn't check anything after the test ride even though he said that there are many things that needs to be replaced. He immediately printed the bill that I had to pay $100 just for the test drive. Normally in pre-purchase inspections, they use lifts and inspect the cars from end to end, and it generally takes more than an hour. Paying $100 only for 20 minutes test drive was not a good experience. read more

I received a call from Sam, who was following up on my review to clear up any misunderstandings. He offered me a fair refund and an explanation. I am satisfied because I do not know how many business owners would do this. I can say that Sam and First Auto Service has managed to stay true to their very high yelp rating. read more