Their service and pricing is inconsistent, very much above market price even considering the area they're in. I was quoted 110 dollars (base price, obviously) to initially diagnose my car for a loose cable on the board. read more

Reliable and quick service. They are significantly cost effective compared to dealership. I will highly recommend to consult them before taking your car to dealership. read more

I keep coming back to this location because Will and the team are amazing to work with. They always go above and beyond in their service. Highly recommend! read more

Good experience and reasonably priced. A bit longer than they promised and they tossed my tires that I asked them to save but I would use them again. read more

They rectified an issue with my tire quickly and cost effective. The manager was honest and completely accountable. I would highly recommend this location as they are really dependable and honest. read more

Totally rip off! They totally inflate their prices, have the worst customer service and overall do a horrible job. Do not come here as they will steal your hard earned money. read more

This location refuses to honor appointments made online or over the phone with Firestone. They will cancel those appointments and tell you that you have to call the location directly. What is the point of an online booking system if you don't use it? read more

Warning: don't let them try to "upsell" you! They really should just stick to tires. I went in here a while ago because I had a nail in my tire. It was a Sunday, so most other places were closed. After I brought my car in, I waited and waited. Turned out they had opened up the hood and poked around. They told me there was a bunch of work needed, including replacing the brake fluid. Not knowing any better, I relented. Spent at least 2 hours there for what was originally supposed to be a very simple job. Not much later I took my car into a different mechanic; they found that the cap for the brake fluid reservoir was missing; if it hadn't been caught, the brake fluid could have been contaminated, ruining my brakes! read more

Firestone Complete Auto Care - Tire problems? Go just about anywhere other than here. - Tires Near Me - Winter Park, Florida

I purchased a new set of tires and rims for my truck, and they look great and the ride is smooth as expected. I have been coming here for years and the service has always been spectacular. read more

Will supervisor at 899 S Orlando Ave, Winter Park, FL 32789 is condescending and deserves to lose business and I haven't even been there for service. He laughed at simple questions. read more

Fantastic service treated my Chevy s 10 with care and were considerate. They kept me in the loop and didn't do anything without asking or explaining to me what they thought should be done. Great group of guys there! 5 stars highly recommend! If you had a bad experience there then maybe you don't know what a bad experience is or you were unlucky. Highly recommend! read more

Walked into this Firestone location today 7/28/21 to have my AC looked at. Was told that it would cost me at least $1,000. They also charge you a $60 fee just to look at it. Mom and pop shop down the street cost $150 out the door. Don't go here they rip you off read more

Alvin was very courteous, friendly and professional. I will definitely be getting my tires at this location.

Took car in because the AC was running hot, the garage was nearby to my home so I figured I'd pay a bit extra to go to Firestone as it was a reputable brand and see what they could do to help me. Quoted $45 for an oil change and $55 for the AC to get looked at. I was fully prepared for the price to go up after the inspection and was going to be happy to take a repair quote of approx. $450 to get it fixed, and if they could reasonably justify any additional small fixes I would have been willing to pay a little extra. Two hours later, I get a call back that the quote to get the car fixed was approx. $1500. I informed them that I was not going to pay $1500 for the work and I would be picking up the car shortly. During the walk a back, that quote changed from $1500 to $650. The first quote included non-essential services but to get the AC working again was an engine issue and that would be the cost to get it fixed. I declined this quote, as I felt that they were simply trying to find a way to charge as much as they wanted as I was a first time customer at the garage. As they had completed service check and the oil change I paid $85. When I took my car back and left the garage, the AC was working fine again with no more issues. Evidently the problem with the car was not requiring significant engine work as was previously recommended, but a simply oil change and some fresh coolant. I am incredibly disappointed that for a reputable brand with previously good recommendations on this site chose to behave in a way that reinforces the stereotypes of car mechanics, rather than provide a simple and honest customer service at a reasonable cost. I cannot fathom a justification for attempting to charge $1500 for something they clearly fixed in a few minutes and use jargon to try and hoodwink customers. Summary: Do not take your car to this garage, there is no guarantee that the services they offer will be honest or accurate, or at a reasonable price. read more

I realize that people's reviews of businesses are unique to their specific circumstances. But I wanted to give a shout out to Bismark and his crew. Yesterday, I curbed my tire at Mills & McCamy and just made it to the Firestone on Mills & Minnesota totally flat. They replaced my tire and got me back on the road in time for my doctor's appointment. I really appreciated how well they took care of me. read more

Stopped in after we got a flat this past weekend, and the staff was friendly and helpful from the beginning. Even though the initial patch on the tire didn't work (since we ended up have two punctures on the tire) they were quick to help us come to a solution that was easy on our wallets. Randy at the front counter is very personable and easy to talk to. There is seating with a tv, coffee station and free WiFi for when you have to spend more time than anticipated. There's a lot of great restaurants nearby that you can walk to while you wait as well. I will be using this location for all my future car needs. read more

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Many Issues That Lead to This Negative Review Background: I found a single nail in my driver-side tire. I call this shop to make an appt and confirm the pricing. Gentleman on phone said, "with all taxes and fees it's $32." I repeated and said "So, it's $32 out the door?" he confirmed "Yes." We were good to go, as so I thought... 1) At the time of paying, it turns out "out the door" means something different to them, I was told it's the base cost PLUS taxes. This didn't make any sense to me given I verbatim use the phrase "out the door" and got it confirmed on the call with them earlier. So, I tried to explain why they call it "out the door" (i.e. the final amount you pay go out the door). The man actually had the audacity to double down and say, no I was the one who got it all wrong, and said "'out the door' plus taxes". Not sure in what world this makes any sense. Then we wouldn't call it Out the Door, now would we. At this point, I gave up on this argument. It's not the amount at all, it's the principle. If the first man over the phone would have 1) clearly communicated the right final pricing and 2) not get mixed up with the definition of the phrase "out the door" and 3) during checkout this guy would take a step back and listen to what he is evening saying and realize it didn't make any send, I wouldn't have had a problem. None if this makes sense. 2) To reiterate, I went in for a single nail in a single tire repair. When I went to pay, the checkout guy said, they found another nail in another tire and they went ahead and fixed it, so the cost is going to be double the amount I was expecting to pay, going in. He said he tried telling me on the phone but couldn't since it went to voicemail. I just checked my voicemail just right now again, there was no mention of this in the 6 second message. I would have expected him to have mention this. I did not authorize this work, and given the fact that I had the above issue, I'm really questioning this second nail now. I have no vote of confidence with this shop and would recommend taking your business elsewhere. read more

Beware of this location. My girlfriend's car tire had a nail in it. Her dad runs a semi mechanic shop and had one of his mechanics come out to look at it and try to fix it. He attempted to and said it was an easy fix but didn't have the right patch and he called this Firestone location to get it taken care of. After he called them we took the car in and she dropped it off and put it under her name (she did) and didn't mention that she already had it looked at by someone else. They called a few hours later saying that the tire needed to be replaced (still not aware it was looked at by another professional). Well that fleecing did not sit right so we took the car back and her dad had to drive up and patch the tire. To an unassuming individual this could go on without anyone's awareness turning a routine patch into a new tire and more $$$ for the Winter Park location. Yikes Firestone, this is local news expose shit. So everyone please be aware, since not everyone has a professional mechanic first look. read more

My SUV ran over a screw, and it was at a position that I had to buy a new tire. I came and spoke to Randy, who was able to give a reasonsble quote. I shopped around and decided to buy a pair from this store. Randy gave me a ride back to our shop, then once done, he returned to pick me up. That was cool. read more

I realized on Thursday, as I was preparing for a trip this weekend, that I needed an oil change, and did not have much time to get done as I worked all day. As usual, I called up where I always go for great service, Firestone - this was Thursday at 12:00pm. I talked to the team there, and luckily they were able to get me in at 6:30pm, when they close at 7:00pm. I had explained I did not get off work till 6:00pm, and would not make it over there till then. Graciously they said no problem, we want to make sure you are safe, and accepted the appointment. The team at Firestone are always so nice, and helpful. They were able to get me in at 6:30pm and done by 7:00pm, which was great as I had so many other things to get done before my trip. I will keep coming back here because of the service, as well as the knowledge of the staff when I like to learn about what is going on with my car. I recommend Firestone for oil changes and other car services. Make sure to ask them about the lifetime warranty on alignments. You pay a bit extra but have free alignment for life! read more

Firestone Complete Auto Care - Tires Near Me - Winter Park, Florida

Best customer service! Silvio is so kind and helpful. I came in with a random flat tire - no clue how I got it and I didn't have time to wait so I was going to continue my search for a tire elsewhere. (No negative feelings toward Firestone at this point - I just didn't have time). Silvio took a look at my tire and said I wasn't leaving like that. Juan came out from the back and changed my tire in less than an hour. If I had to get a flat, I'm happy I got it close to this location. I'll be back for another (scheduled) tire in a few days. Thanks for everything! read more

TL;DR: Firestone had the worst service I can imagine, and Walmart just made Firestone look worse with their excellent service! Please do NOT go to this place. I had a flat tire so wanted to get the tire patched and the store manager Alan told me that it would take 2 hours. His attitude was already SO BAD but I thought, "it's alright as long as they get the job done". Waited for two hours and asked him if it's ready soon and he said it would take another 45 min. Store manager didn't even look at me, no apologies, just mumbled and had no will to communicate. I thought I couldn't trust his time management so decided to pick up the car later. He called an hour later to explain that they cannot fix it and we have to get a new tire for $130. WE WAITED FOR 3 HOURS JUST TO BE TOLD THAT THEY CANNOT FIX IT. Anyway, I had to go back to pick up my car and he gave me the receipt that explains how much it would've cost. I saw "$180 in total" and apparently he didn't want to explain the service fee of $50 or whatever they were going to charge me. Went to Walmart, the mechanic checked the car BEFORE MAKING ME WAIT and NICELY told me that they cannot fix it and it would take 30 min and $78 in total. Why couldn't Firestone be this decent? I really cannot understand... Maybe it was ignorant of me for not asking him to check the tire at the beginning. But this is my first time getting the tire patched and I have no clue about cars. Imagine your fine Sunday, the only day off you have is ruined by this. I wish I could give 0 star and if anything this 1 star is for the mechanics who might have gotten the job done. read more

These people WILL try to nickel and dime you. Please avoid these places at all costs. They have no sense of urgency, making an appointment is literally useless. Just skip Firestone all together and find yourself a mom and pop shop that will take care of you. read more

Stopped here because we got a flat tire on our Jeep Grand Cherokee. I had already changed the tire out with the spare, but stopped here since it was close to where we were and it's location was convenient. I walked inside and was warmly greeted by Randy, who asked what he could do to help me. I explained I needed a flat tire fixed and that I had already taken it off. Randy told me they may not be able to get it done today, (it was around 3:50pm and they closed at 5pm on a Sunday) but said they would try and do it before close. The inside of the business was clean with ample seating, a television which had the football game on, and a small self-serve coffee station. Randy advised the charge would be around $30, and that would include them reinstalling it on the Jeep once it was repaired. I left after he took down my information and he said he would call when ready. The wife and I drove across the street to grab a bite at a local tavern, and within 30 minutes, I had gotten a call saying it was ready to go. I drove back over and this time was greeted by Wes, who immediately recognized me and welcomed me back. He thanked me for getting back tonight, and asked for my keys. I spoke with Wes about the area, and the weather, he was very engaging in conversation, and our talk never felt forced. About 10 minutes later, the new tire was on, all tires were refilled with air, and I was on my way. I'd certainly recommend this place based solely on how friendly the employees were and the convenience of the location. read more

I have been to several firestones and I'm not usually ever impressed, but I have the lifetime wheel alignment so I try and usually find a new location. So this week I visited this one for the first time. Hands down best one I've been to and will go again. Great customer service, professional and you can tell they know what they are doing. They kept me updated on my vehicle and I felt like they were honest with me regarding what was needed with my vehicle. I will continue to go to this Firestone for all my car needs. I hope upper management recognizes the staff at this location, and appreciates the work they put in. When you have good staff, repeat customers will continue to flock and also inform their friends just like I will be doing. read more

No one likes to be told they have a screw in their tire. But the guys at Firestone made it as painless as possible. I found out about the screw after work and called Firestone up to see what they had available. They were able to fit me in the next day. Fortunately, the tire could just be repaired and I was in and out in 45 minutes. Plus, it only cost me $32. I highly recommend this location and their service. read more

I always got good service firestone in the past but lately the service has been lousy! I had to take my car back three times to get my power steering unit repaired! The service gotten bad since they change management. Rusty is a terrible mechanic! I would never bring my business to them again! read more

Literally just had to get a tire plugged- something that should take them all but 5-10 minutes. Booked an appointment a day in advance for 11am that said it would take 20-30 minutes and I can wait here. Get here at 10:45am and the man at the front desk says "oh, we have a bunch of people we added this morning before you- it'll be a 3 hours wait". So instead of waiting here 3 hours, I now have to pay $30 for an Uber back to the hospital to be with my dad, and then leave him again and pay another $30 to come back and get my car- if it's even ready by then... read more

I have not had a pleasant experience with this Firestone. My husband took his car there, later to realize on a cross country road trip that they screwed a blot on wrong. He was on the phone with a supervisor for awhile and weeks went by and we finally received compensation. I should have remembered what he went through. I just took my car in a couple days ago for an alignment. After an hour of them finishing up, they called me over to check out. They then told me that my back wheels could not be aligned, that the VW dealership had the correct tool to do so, but that my front was aligned. They made me pay full price $90.00 (b/c at the time I didn't think it would matter that my back a little off) and I drove off...only to have nothing aligned properly. I will never take our cars there again...no matter how fast I need service done. read more

This is the only place in town that I trust with my car. I've gotten my oil changed and tires replaced/patched here countless times. Randy is super friendly and helpful. They really have great customer service which is difficult to find these days. You do have to call in advance because they do fill up rather quickly. read more

I have been going here for years-- I always receive friendly, fast service. It's not the closest to my house but I wouldn't go anywhere else, as they have taken such good care of me and 3 different cars. read more

I'm from Jacksonville and these wonderful people really helped me out. The brakes went out on the car and they were one of the few places that were open. I thought I was going to be stranded till Monday! After having explained what the situation was they immediately went to work. They had an estimate for us with 30 minutes or so and had the car ready to go by the end of business the same day! They were honest and helpful. I would recommend them to everyone I know in Orlando! Great service, professional folks that don't talk down to a woman about car issues. They don't jack up the prices either! Thanks guys! You're the best! read more

I will never go anywhere else for car service. Whenever I come here they are always kind, courteous and honest. I showed up a half hour before closing, with a tire shredded to bits. It was pouring sheets of rain outside and I had my puppy because this all happened on the way home from the dog park. Not only did they run out into the pouring rain to get my car. But they stayed 2 and a half hours after close to make sure my car got taken care of. And they let my puppy stay inside with me. Add to it that not a single person complained and they were always smiling up until they locked the door after I left. Amazing staff, amazing service. Grant and his team have my continued patronage and would encourage anyone else to trust them with their cars too. read more

Went to get my car checked out being that it was making a weird clank noise out of the front left wheel, these scammers tried telling me it had something to do with the engine and wanted to charge me $900 right away on top of wanting for me to leave the car overnight because the bums that work there wanted to go home already..I know most mechanics like to scam females because most of us don't know shit about cars but not me! Thank God I took it too a better mechanic who actually cares, come to find out it was my CV Joint lol read more

Had the car in for a wheel alignment/balance with tire rotation. Staff is friendly. Waited about 2 1/2hrs for service to be completed. I requested twice for them to make sure the steering wheel is straight because the previous Firestone location did not get it done right. Now I'm back again for them to adjust the steering wheel since it's still not straight. The employees that check you in really need to pass on the info to the techs so that any issues can be solved the first time around. I will say that "Anibal" the tech did an awesome job with the alignment and made it right. Definitely gonna try them again. read more

Needed an oil change New Year's Eve morning and they were fast, friendly, and affordable.

Beware - Unprofessional and didn't fix anything or repair what they promise. I called and was given the run around when I had to bring it back in & then yelled at by Romney and hung up on. Liars and crooks during covid19 and I will be asking for a refund and pushing this as far as I can. If you can't fix it simply state that don't promise to fix it a certain way and then take my money and not cure the problem and hang up when you are called out. Unacceptable and inexcusable behavior. read more

This store is full of mechanics who are procrastinating scam artists. My first occasion I brought my Nissan Frontier in to have the air condition checked, was told it was an easy repair but would cost 300$. After two weeks my unit broke down even worse and I was told I needed a new part that would cost me 1200$, and would not be refunded any of my money. Today I brought my truck in for an oil change and dropped it off with an appointment at 8:30 am. I was told they were busy so I told them not to worry. They must have taken that as thinking it was okay to procrastinate because I show up at 5:30 pm with my truck not having moved from where I had parked it. I will never bring a vehicle back here in my life and I recommend you do not either. read more

I just walked into the shop to witness an unreasonable customer yelling at the staff and threatening to go to social media. Not sure what his complaint was but the staff handled with absolute professionalism! read more

Nope! Not anymore. I used to love this location. CJ and Wes were THE BEST. Eager to help, friendly, and HONEST. I always trusted them to tell me the truth about what my car really needed. I went there the other day, and some guy named Ramie just kept trying to upsell me on things I didn't need... talk about high pressure. I just wanted my oil changed. I'll never be back. I wish I knew were Cj and Wes went-- I'd go whereever they are. read more