I brought my Acura in to repair a tire which was repaired at the Firestone location in Walnut but was still leaking. I left my car so I could get my tires rotated and repair the leak. Two hours later I received a call from Ernesto saying my tire that my leaking tire could not be repaired and there were nails in two other tires and only one could be repaired. Since I had road hazard protection they offered to give me credit of around $62.00 per tire and with all the added extras I was looking at another additional amount of money and a up charges of another $201.00! I advised Ernesto this didn't sound like any deal when I knew I could get brand new tires at $119.00 each at America's Tire and told him to prepare my car for pick up. Firestone Tire centers is always trying to up sale additional services that are supposedly needed. On the last visit they said I needed a timing belt at 90k miles and the factory said it's not necessary until 120k miles. That's bullshit, also when I called for quotes at various locations on the same tires I would constantly get prices with large price differences. I think these technicians are on commission or have to meet quotas! I advised Ernesto that I'm done with Firestone and they have lost a customer. It's sad that every time I would go to Firestone I felt I was getting screwed over in some way. Life's to short for this. read more

Appointment was at 3 pm for an oil change. Car didn't get taken back until almost 4, and left the lot around 5. So A+ on the 45 minute oil change and F- on the hour of wondering why I even made an appointment. read more

I called the day before to ask for a set of tires & asked for 2 brands being told they're in stock. I arrive to my 10AM appointment & am told it will be an hour. Then I am told they don't have those tires in stock but had another one. An hour and a half later I ask if they are almost done as it's past the time I was told. They responded that they haven't even started working on my car yet as they need to go to the warehouse to get it. 2 hours later they get back with the tires and then realize they don't have the engine filter either & need to go back to the same warehouse a second time to get that too. I was told it's "not their fault that they don't keep an accurate store inventory". Furthermore the tire I was supposed to be getting instead of the one I asked for was supposed to be $69 each, not $109 each. Also I was told it is a 65k mile warranty and the paper they gave me after I paid says 50k warranty. At no point in any of their screwups did they have the common decency to let me know what was going on or ask if I wanted to wait. I would not recommend this store to anyone you don't hate. read more

I drove out here because I was impressed with the service when I initially had come here, but today reality hit and it was as if it was a bait and switch type of service. My father and I came here and were immediately treated with rude and horrible service. This horrible individual saw us with drinking cups and stated "We don't have trash cans!" This man-woman is a poor example of an employee and exemplified how much she hates customers and her job. We asked how much it would take for an alignment and she stated rudely it would be 3hrs! we would have waited but honestly the look on her face was that of disgust. We advised her she was rude and were taking our business elsewhere to which she replied "Whatever!" Save yourself the disappointment thankfully we don't have animal instincts like this man-woman and simply left. This employer is poison for any business. CUSTOMERS BEWARE if her service is this way imagine how you will be treated if you are not satisfied with any of their services.. ENTER AT YOUR OWN RISK. THE SERVICE IS HORRIBLE. read more

They are cheaters, I went for a tune up. , they never change the spark plugs. My car still had original ones. Charged me $200. Then had them changed the oil, they returned my car with no oil . I had to replace my engine a week after the oil change. Don't trust any work done here! I would give them zero stars but app doesn't let me post without read more

On my most recent visit I decided it would be my last! I purchased my lifetime alignment service three years ago and I've been regretting it since. I went to this Firestone on 03/29/2017 at 3:00pm to get an alignment because my 2008 Scion tC was pulling to the left on city streets. I left and came back at 5:55pm to pick up my vehicle. The guy behind the desk gave me a sheet that said no symptoms so I asked for the printout of the before and after results but he stuttered in telling me he did not have the paper. I told him I wanted it so he told me he's not sure if the printer works but he said he was sure the technicians worked on the car because he personally them working on it. I told him to try and print it out so he walked into the work area and came back to tell me the printer ran out of paper. That paper is the proof of the work done so I told the man I would be back the next day to pick up the results sheet. He said the paper would be immediately printed out once they inserted the new ink. While driving home I noticed my tC still pulled to the right! I went back on 03/30/2017 at 3:22pm and I had my car go to the front of wait list because I called before going to complain about my car still pulling to the right. I immediately asked for my printout but I didn't get it because the guy at the desk told me the computer couldn't print the sheet because the service was done yesterday. The alignment service was finished at 4:34pm and adjustments had to be made and this time I did receive a before and after results sheet. Since adjustments had to be made on 03/30/2017 it's safe to assume the service was not done properly or at all on 03/29/2017. I called Firestone corporate same day to complain and was not contacted by the service manager in the 24hr timeframe Firestone corporate told me. I called Firestone corporate again on 04/05/2017 to notify them no one from Firestone Whittier called me so the lady on the phone told me my complaint would be forwarded to the District Manager and I would be called by him within 24hrs. I received a call from Firestone Whittier on 04/05/2017 and a call from the Firestone District Manager literally a few minutes after. When I talked to the Service Manager he of course apologized for the inconvenience of having to go a second time to get a service that should've been done. I told him I no longer want to be a Firestone customer because of the deceit from his employees and I felt this was good reason to receive a refund for my lifetime alignment service but he didn't feel it was. He told me he wouldn't give me a refund because I bought it three years ago but he would me give me a free oil change for my inconvenience. I told him it was not enough because I did not trust Firestone with my car anymore. I called the District that day but since he didn't answer I called him back the next day and my call went straight to voicemail so I waited a few days to call back. When he finally answered he already forgot about me so I had to remind him of my experience and just like the Service Manager he didn't feel it was a good reason to receive a refund but he offered a free oil change at a different location. I wont go back to that Firestone or drive to a different Firestone. To think a free oil change is sufficient for the lies and inconvenience of going again is ridiculous. read more

BEWARE THIS PLACE STEALS PARTS!!! 2 yrs ago i use to be a loyal customer for firestone. I had lifetime alignment in my vehicle and one day i took it in because it was steering to one side. They gave it back with a different air filter i had a K&N air filter and they swapped it out with a cheap $3 dollar air filter never again. ON JAN 1, 2020 my dad took his car to get aligned and when they gave it back some lady in the front told him that his car couldn't be aligned because his car did not have shims. The lady tried to cover her part by saying that she would only charge my dad $20 to put new ones but to not tell her manager. She also did not want to put that in the report of the alignment. They are scammers. We went back and they try to cover there backs, by acting like they don't know each other and what they have done. NEVER AGAIN!!!! read more

I took my company vehicle here and was attended with prompt service. These guys know the routine. That being said, this place has never really disappointed. these guys are on the ball. I'm going to be taking my personal vehicle here and then i'll update my review. Thanks! read more

So i have started coming to this firestone complete auto care in Santa Fe springs . They always have appointments and make you a priority when you have an appointment. I appreciate there hard work and dedication. I really appreciate Monica and her hard work and her ability to very punctual. Also she keeps you informed with what's going with your vehicle . I highly respect her great and winning attitude. She really rocks . Thanks firestone for hiring someone with great work ethic . 5 stars and a repeat customer! read more

After my tire inspection , they removed a nail, repaired the leak and saved me a bundle of money all as a courtesy at no charge. In the event that the tire had to be replaced, they were willing to do a price match. Monica Becerra's customer service skill level, patience and politeness was outstanding! Anthony the tech was also careful not to scratch my expensive black wheels while doing the repair keeping it professional during the tire inspection from the inside for possible damage. I will return in the future for my next set of tires and highly recommend Firestone complete auto care to my friends and family members. Good customer service is hard to find these days and was very much appreciated! Nice teamwork! Appointments available upon request. Sincerely, Dave G. read more

I went in yesterday after having a redicules experience and the Downey location and was taken care of with wonderful customer service. I even coming here for years and for the most part have had great service. read more

My parents car had a leaked, and when they took it to Firestone they had it checked, the mechanics said they couldn't find anything wrong with it saying it's fine. These guys couldn't do their job right. read more

Been coming here for the last couple years... Always excellent service, and you can always find coupons online. Work has always been spot on, and never had any issues with there customer service. Highly recommend this Firestone. read more

I took my Mini Cooper to get some parts replaced. I went on a Saturday. Monica, the front desk staff, told me they would need a day to get everything done. I had the option of returning it the next day early in the morning. Monica then said she would have it ready by 12pm. It was 12:30 when I got the call and said they couldn't replace the parts because mini requires a special key to replace them. Why didn't they tell me this before I handed them my keys. I'm sure I'm not the first customer to have this problem. Why don't they order the 'special key' in that case? As soon as they see a foreign car drive they should let the customer know as soon as possible, not four hours, if they can perform the job or not. Two stars because Monica was nice and it wasn't her fault. read more

I sure don't recommend this place. They r good to sell there road hazard fix flat, but bad at service. I went to get a flat fix on Sunday morning which they were not busy at all, they advised it would take a couple of hours. Couple hours!!!! For a flat..... maybe an hour..... image if they were busy... I would have to leave my wife's Benz all day. They only get 1 star only becuz I had to in order to write a review. read more

I tend not to give 1 stars unless they deserve it. But I came here for a break job no biggie I needed them done. Next thing you know I'm being charged 1200 for breaks I'm like ummmmm no not even bmw charges that much they dropped it down to $870 I still said no. At the end they still tried to charge me $19 break check when it's free. Avoid...Avoid..Avoid. read more

I am so satisfied with my service! I hit a curb this morning and my hubcap fell off and my alignment was all messed up. They were able to take my car in reasonable time! I understand it's first come first serve and I didn't have an appointment but they were so accommodating! Brad completed the task amazingly fast and I was off with the rest of my day! My silly mistake was quickly fixed with amazing/helpful service! read more

Came in today to get an oil change and asked about a tune up as well. Being late and near closing time I thought they would turn me away. I was surprised when they were able to perform all of the services I wanted on my Yukon and didn't have to wait such a long time. they were prompt in getting to work on my truck and having it completed in a quick rime. I was on the road again within 2 hours. I have had work done here before and the price has been reasonable and they have always treated me with respect and courtesy. Would definitely recommend this place and would bring my truck back for service. Alberto and his team were great. read more

Bad service, well within warranty but they didn't research and declined work. Thought this store was different

I can't comment on anyone else's experience but mine was TOP NOTCH. Justin over there hooked it up! That kid (I say that cause he's younger than me) went above and beyond to get my alignment taken care of. He assisted in adjusting my front end suspension by modifying pieces that I never would have been able to do without a full machine shop. I hope his management sees this and recognizes talent in someone who takes pride in their job! read more

Firestone Complete Auto Care - Tires Near Me - Whittier, California

I took my company vehicle this Sunday morning around 10 am to do the front brakes, there were a few customers ahead of me, so I decide to leave it and comeback in the afternoon when it is ready., 3:30 pm no call from firestone so I called and they told me that it was next on line after 5 and half hours when they close at 5. So I went back to pick it up cause obviously is not going to get done and the front counter lady apologized to me and told me that they got too much work., I respond back saying that it was BS cause they took care other customer after me . I work for a big corporation and I will email the fleet department of my company tomorrow Monday morning complaining about Firestone auto care and I will going to encourage them to terminate their business with them. My company works with other mayor auto care company's like pep boys etc etc etc. it is a shame that we can't give 0 stars in the review. So I hope my review help other people if they want to do business with this Firestone auto care. read more

I was in a state of emergency as I was just visiting LA and right before I got to my friends house I blew a tire. I was able to see Juan and he got me in and out in no time and really made me feel like I was at home. My panic immediately turned into what seemed like a regular visit for an oil change. Thank you so much, Juan read more

I'm a Silver Senior woman driving a Mercedes and my "low tire" pressure light appeared. I decided to visit my local Firestone for some assistant. The gentleman who greeted me was very pleasant and patient. After explaining my problem, he asked me to pull my car in. After about 5 minutes, he said I was all set and ready to go. I asked for my bill and he said, "There's no charge!" Thanks again for your help! read more

This is the second time that I have had trouble at this location. Unnecessary recommendations. First time, there is a screw in my tire, they said they could not fix my tire. I go to the tire shop and he pulls out the screw that is less than an inch long and said no charge have a good day. Today... went in for an alignment and balance(warranty)The guy sold me the care check up for $9.99. Then he calls me telling me that I need to get my belt replaced... they didn't even look at it because it's less than 3 months old, the the wiper, I replaced those in February. Waist of my money. Go somewhere else!! read more

Save yourself the time, take your car elsewhere. I bought a new battery here and had it installed. Easy. Maybe paid a little more than I would expect but hey I'm willing to pay extra for certain things. Fast forward to 1 month later, car dies and won't hold a charge even with a jump. Great. Well it's a good thing I paid for that warranty. Towed it back to this place first thing in the morning and asked them to check out the terminal connectors since the battery is brand new. I return at the end of the day, they say that everything regarding the battery and connections is fine but my car will have to return later in the week for further diagnostics (another fee) and the problem seems to be fuel related (more $$$). What? But I towed it here? Can it stay overnight? Oh there is a fee for that! Something didn't seem right to me so I ended up towing my car to a different place down the street on my next day off. They had my car diagnosed and running within 2 HOURS of dropping it off. Amazing! What was the problem? The terminal connection was bad. Moral of the story: Find a shop that is fair and reliable, this is NOT that shop. read more

They have always been on an off. You could get good service if your spending money. When I'm got new tires last year the guy keep saying two years. Don't mater. I got new tires two years ago, the Didn't do the ailment. So fucked up my tires from the last time I was he. I had to get new ones I was gonna need them any way. So fuck it give the new kicks for my car. 3 months no interest with the first one card. Help full. The guy was like oh yeah we saved you money because the bots and nuts were striped, you guy are the only one that been touching my tires you better give me new one for braking them shoot! read more

Super happy with my visit here. It was my first time and I had a bolt in my tire this morning and it was completely flat. I had AAA fill it and drove it to PepBoys to find out they don't "patch" tires, just plug them.. and their plug wasn't big enough for the hole.. so stupid. So I came to Firestone and they fixed it up in less than 30 min. Plus.. it was less than $20! Thank you, FIRESTONE!! I'll be coming back here from here on out! read more

This place deserves zero stars. I went in on a Wednesday to have my brakes checked, they weren't able to see me and made me and appt for the following day at 4. I show up at 4 on Thursday and they tell me it's going to be and hour n a half wait for just and inspection. I came back an hour and a half later and it still was not done, and they told me I would have to leave it over night if I wanted it done. I will never come back here again. read more

In September 2011, and in need of brakes for my car, I was given an estimate of between $500 & $600 for a front end brake service ( I don't remember the specific amount and no longer possess the paperwork). I decided to leave my car, a 2004 Mercedes Benz, at this location and have the front brakes replaced. A few hours later I received a phone call informing me that the rotors on my car were not standard and would require a special order from the MBZ dealer. Additionally, the cost would now be $700 as a result. I ok'd the additional charge and the work was finished. Fast forward to May 2013 and the reason for this review. After experiencing severe pulsation ( the steering wheel would shake violently when braking ), I take my car to the local MBZ dealer to address the problem. I'm informed by the service tech that the reason for the severe pulsation is that the rotors which were replaced by Firestone, are after market rotors ( not made by MBZ ) and are the wrong size for my car! Firestone put on rotors that were too small and as a result the brakes have worn in such a way that a lip has developed on the brake pads, causing severe pulsation when stepping on the brakes. So not only did they use the wrong size parts, the service advisor, Enrique, lied and said they were using rotors purchased from MBZ. It has cost me $1100 to get the brakes replaced at the dealer and sufficed to say I will NEVER be returning to this Firestone location, or any other for that matter. One star only because you can't leave zero! Stay away from this shop!!! read more

AGAIN!!!! THEY NEED TO HIRE NEW PEOPLE HERE ESP SAT!!!! took my car sat. Morning to this place for oil,brake,and brake rotor changed. @ 6:00 pm called the place and ask the status of my VW, and stated that its all ready and ready for pick up. Pick it up next day early morning (sun) and i pick it up and drove for less than quarter of a mile, then i heard grinding rotor on rear brakes so i went around and come back and check my car and find out that they put the wrong brake rotor in the back of my car!!!!! GUYS IF WE NEED OUR JOB AND LOVE OUR JOB, WE SHOULD DO OUR JOB CORRECTLY.......... read more

It is because of Sally at Firestone. I have gone to her since she was the manager at the Firestone in La Habra. The quality and service decreased significantly after she left. I found her in the Whittier store. I have gone with her for almost 5 years. My girlfriend has also gone to her. She gives you a fair price, definitely not the lowest but she is honest. I can't say that for everyone at the store but I would definitely recommend her and find out when she is working. I just took my mom's Prius in today and they took care of it very quickly, less time than I had expected although I did have an appointment that morning. read more

Yesterday I went to an auto parts store and purchase two headlight bulbs for my 2012 Toyota Tundra not a big job but I'm a disabled veteran and sometimes it just to much for me . As a decorated veteran people alway say thanks you for your service and want to shake my hand . When I went to pay for it ,I was told not a big job it only took a minute to do no charges and they said thank you .for the first time I felt like someone meant it It nice to see that firestorms employees do care read more

Came for full set of tires and alignment on a Sunday, was surprised to be out of there in a little over an hour. All staff i interacted with was helpful and friendly. I will definitely be recommending them to friends and family. read more

Horrible customer service. Will never come back here again. Don't bother coming here if you're a woman. They will work on men's cars first. AND don't bother making an appointment. They just do what they want anyway. It's a waste of time. read more

This place is terrible. I have lifetime alignment on my 2006 scion xb,and I've taken it to them a few times to have it done. Every time I've had it done they quote me a time when it should be done and every time it has taken them at the least 2 hours longer than the time they quoted. Their response to me once, was i should have let them know that i was in a hurry, so they could have done it sooner. The other time they said technician went to lunch in the middle of doing it,and when i asked why didn't they let me know it was going to take longer, because i was sitting 5 feet away from the front desk in their sight, their response was, that the technician probably thought he could get it done in time. Be aware if you're going here THIS PLACE HAD TERRIBLE CUSTOMER SERVICE! read more

All the mechanics need to be fired here. I brought my car in for an alignment. I got my car back and asked if it was driven. The workers quickly denied it. Long behold i go into my car and sports mode is still on. I guess their to stupid to turn it back off read more

If I could give this place no stars I would. This place is a scam! I took my car in for an oil change and they gave me a list of recommendations that totaled up to $1800. I told them to just do my oil change and I would get it looked at somewhere else. Then I took it to the Firestone auto care in Downey & Once they were done with the inspection they told me everything was fine. I took it to my dealership just to be sure and they told me everything was fine I just needed my Windshield wipers changed. . I won't be going back to this place, they always have a BS recommendation for me. & to top it off the guy at the front desk is no help with simple customer service. read more

Nothing bad I can say about my experience. People were friendly, it was pretty quick. My tire had damage they replaced it and did courtesy checks. All good read more

I went in to get my tire checked for defects on a car that I bought brand new and the tire ruptured on the freeway without any type of road hazard. Under the manufacturer warranty if there was a problem it would be covered through them; this was a toyo tire. The guy at the front desk looked at me like he didn't know what a manufacturer warranty was. When I showed him the paperwork/pamphlet he had to take it in back to ask his manager about it. He came back and said we had to call Toyo to file a claim. Even though the paperwork says the opposite. I called Toyo and was told they should take care of everything and that there was no need for me to contact them. They get one review because they were not at all helpful and stood their ground even though they had no idea what they were talking about read more

Had my wife take my truck in for alignment today . Ask her to tell them to give me the before and after specs , they tell her the Machine isn't working for the before but they would take a picture of it and send it to me . What kind of BS is this , is it cause she's a woman WTF read more