I had an appointment and they finished the work as promised and record time and everything was fine

Despite some minor hiccups in getting parts delivered to the shop for my car, Mohammad, the front desk manager, was great and really helped me out! read more

I took my car to Firestone in Braintree, MA today (4/9/2026) for tire rotation and wheel alignment. They told me the alignment was off. It appears to me the mechanic at Firestone West Roxbury does not know how to do wheel alignment. read more

Friendly, efficient service. EJ at the front desk was very helpful. It was easy to make an appointment the day before. Thank you.

Firestone as a national chain is responsive and easy to schedule. However, the quality and customer service (or more accurately, the accountability to the customer) leaves a lot to be desired. I hopefully finally put behind me a saga of three sets of brakes over the last 30k miles. I initially went for brakes as scheduling was convenient and close to work. Those brakes lasted less than 10k miles, with the shop initially not standing by the warranty and telling me they were fine. They were eventually replaced and 20+k miles have since elapsed and my car would not pass inspection for, you guessed it, brakes. The garage informed me from what they saw the brake replacement did not involve any grease, leading to a stuck caliper and my premature brake wear. This has also impacted my tire wear with them wearing out unevenly and faster than inspected. read more

My daughter spoke to the representative on the phone a day prior to service and explained that she needed a new battery and asked for someone to assess what might be wrong with her breaks. She drove her car to the shop and left it so that it could be looked at first thing in the morning. It took this garage until 2:45 pm to call and explain that they wouldn't consider replacing the battery since previous work was not well done. We knew her car needed body work and that the front bumper needed attention but she had explained that prior to the service appointment. We weren't expecting Firestone to fix the bumper. We just needed the battery replaced at the very least. By the time my daughter got to the garage at 3:15 pm and called AAA to jump start the car (they refused to jump start the car) it was close to the end of their day. So they closed up shop and left her waiting for AAA to come and start the car so it could be driven to the shop in Brookline where we should have taken it in the first place. Why would it be acceptable to refuse to replace a battery over a bumper issue and leave a customer stranded at your closed shop?!?!! Don't expect great service if you go to this garage. read more

Firestone Complete Auto Care - Tires Near Me - West Roxbury, Massachusetts

Very limited staff, efficient but limited was only a sales associate & tech when I went in. Made an appointment for 4 tires and alignment was done in about 90 minutes. Kudos to those guys I definitely recommend making a appointment. read more

TERRIBLE EXPERIENCE! Believe the bad reviews on here. Took my car in for brake cheand routine oil change. Left the car for the day despite scheduling an appointment beforehand. Got a call a couple of hours later confirming that I need new brakes - I was also told that they can't do the oil change as they can't open the hood. When retrieving the car at the end of the day, I noticed that the hood release latch is wide open and that the cable is snapped. Staff claim that I brought the car in with a broken hood release, which is a complete lie. The hood release was fine prior to the service visit. Now I have to go elsewhere for additional repair to be able to open the hood. I filed a complaint with customer support as staff were unable to help or even come to the car to look at the damage that they caused. read more

Firestone Complete Auto Care - Broken hood release - Tires Near Me - West Roxbury, Massachusetts

The guys took great care of me today! They were friendly, quick and knowledgeable! Awesome they're open on Sundays too when most other places are closed. read more

I came in to install tires, and service the car (60k). The manager advised ahead of time of what the 60k service includes. I SPECIFICALLY asked not to perform a certain part of the service priced at $110, however, they decided to do it anyway and charge me for it. I am extremely disappointed read more

Oscar provided excellent customer service. Great down to earth guy. Explained everything completely. Answered all of my questions without getting annoyed. I came in for tires but there was an issue with my blinker that I asked about & he had it looked at & told me my options. I appreciate having options & not just being told I have 1 option to fix something. Not once did I feel pressured into a service I didn't want. As a female this happens a lot with auto places. Definitely recommend read more

I dropped my car off for an Oil Change and 2 new tires to be installed. I received a call back informing me that my car needed new brakes on both the front and rear which was odd considering I had just had the brakes on one of the axles mentioned less than 5000 miles ago but that was not the most disturbing part of the encounter. I was then told my car needed the 100k tune up which was completed when the car was in for an oil change at my regular garage at my last oil change. Then I was told the other 2 front tires needed to be replaced as well when I mentioned that those tires had been purchased at Firestone with the warranty it was mysteriously back pedaled and said I did not need 2 other tires. Needless to say any trust I had for Firestone has been lost after this experience. read more

Got new tires and alignment here, those went fine. However, they had a winter check up for an additional charge. I got their winter check, they said everything was good. Fast forward 2 weeks, and my battery is dead and needs to be replaced. Don't pay for them to inspect anything. They know tires, but that's it. Don't trust anything else from these guys. read more

Let me start by saying iv been a customer of FireStone complete auto center for a few years until my last visit which was on 12/8/2022 7:45am I didn't get my car back until 12/9/2022 5pm and all I went in for was a radiator replacement and that's where things went south... Horrible Horrible Horrible alot of issues and problems with communication and workers not finishing there tasks on the car correctly or fully leaving the job poorly put together. HOW I know because after i paided ..WHILE is was still being worked on waited and then got my car back while I was in the parking lot before leaving i heard something so i popped my hood open and checked the job they have done and thats where i found things out of place and missing and not lied up and claps not where they go my bumper not lined up correctly even some pieces that was supposed to be replace wasn't replaced (i did take pictures ) so i see this as a Big RED Flag AND SAFTY CONCERN How can i the customer trust that the job they did on my car was done 100 percent correctly if they pieced my car back together like this and the mechanic Luis i believe his name who worked on my vehicle told me to my face shook my hand and said that the car was all set and ready before he left home. hmm he lied to me the Customer i guess this is a big thing...at FIRE STONE THE IRONY... lie to the customer at all cost.and safety is not a top priority because a few clips and screws and pieces and some radiator fluid busting out while driving with kids wouldn't be a issue.. it's just smoke and fluid and over heating hmm well that's what was told to me NICE thanks firestone for your complete perfessional service help and let's not forget the big big inconvenience and stress this gave me and my family, also time lost from work I don't think I'll be coming back any time soon. For my records I did take pictures. read more

Told them to change the tire valve stem but they broke the pressure sensor! Now I have to buy another sensor then to programming it! ...Joe Marder, manager of this store, told me that they did me a favor when they broke the sensor!!! Not professional shop not recommended! read more

AVOID THIS PLACE. HUGE SCAM. GAVE ME A FLAT TIRE AFTER MY OIL CHANGE, CHARGED ME $70 FOR A NEW TIRE. Took my car to get a routine oil change. That evening as I was driving home, I noticed a high-pitched rattling sound coming from the left side of my car that had never been present before. Sounded like a couple screws were loose somewhere. The next day my car started swerving to the left. Concerned for my safety, I brought it back to Firestone. They told me I had a flat tire and charged me $70 for a new one. Seems too convenient that this flat tire developed as I was driving out of their lot after my oil change. Miraculously, the rattling sound also disappeared after I purchased a new tire. Clearly, I don't know much about car mechanics, so they must have assumed I would be an easy person to rip off. Will never be back here again. read more

I made an appointment for A/C service. Prior to going I inquired if work I had done would impact the A/C. I was told no. They are separate. I arrived for the appointment and was told the process would take one hour. I left walking and returned one hour and 15 minutes later. Upon return the hood was up and the mechanic was in and out between chatting with other workers. No one offered an update, so I inquired. I was told the tech was working on it. More time passed -perhaps 10 minutes. I inquired how much longer and was told the mechanic needed to speak with me. In short during my absence nothing was accomplished. I received no phone call to state a problem. Yet, the tech proceeded to tell me I might have an electrical issue. Lack of communication couple with staying firm in my purpose for the visit: freon for the A/C unit. Needless to say we didn't agree on how to proceed. The manger then ordered the tech to allegedly remove the freon that was added to the car. Ironically, the removal process took less than 10 minutes, which begs the question: What was done to the car during the one our and fifteen minutes it was in their care? Waste of time, poor customer service, lack of communication and argumentative establishment. read more

Love firestone! Chris and his team come through for me 95% of the time. Tire blow out with an hour to fix was out on time. Bought tires for reasonable price. When Toyota gives me a ridiculous estimate for a repair, I get my repair done at a fraction of the cost. Toyota says I need new brakes, I plan to go to firestone for a second opinion today. I trust them because if they can't fix an issue they send me to the dealer. read more

Initially brought my car in 1 week ago to have the tire sensors replaced in 2 tires. Cost me a pretty penny. I wake up the next day and lo and behold the tire sensor light is back on. Needless to say I wasn't a happy customer. I brought the vehicle back, Chris the tire sensor connoisseur was able to fix the problem as well as replace the sensor in the 3rd tire that had apparently gone out for no additional charge despite being very busy with other service requests. I will continue to use Firestone in the future. read more

My thanks to the Firestone shop in West Roxbury! With a near-dead battery, I called the store on 1528 VFW Parkway in West Roxbury, MA 02132 on a Sunday afternoon. Firestone was about the only 'tires and batteries' shop open on Sunday. Pleasant staffer checked battery inventory, told me he ought to be able to get the right battery for my car to the shop for an 11 A.M. appointment for me on Monday. Monday I was checked in just before 11. By about 11:45 I had key in hand, job completed and paid for. Pleasant interactions with the check-in and check-out staff. On check-in I voiced my concern about the Kia's positive battery terminal hardware because the small bolt that tightens the clamp often fails and breaks. Concern listened to. Bolt is fine, all looks well. I am very pleased at how easy it was to remedy my surprise! dead battery issue. Incidentally, stock new car Kia battery lasted 4 years, 8 months. Replacement Kia battery (the first replacing of the battery) lasted 3 years and 4 months! (16 fewer months) I won't wait longer than 3 years, in the future, no matter the battery's guarantee. read more

I have a lifetime wheel alignment with this place. I think they are doing a decent job at their tire replacements and wheel alignments, and I am a frequent customer. I have 2 gripes - my previous car had a lifetime wheel alignment but traded in for a new car after 1 alignment is done. I feel they could have transferred my lifetime alignment, but unfortunately, they didn't. My second gripe is a more serious one. During my last alignment, the mechanic called me to the repairing area and pointed out that my break is wearing thin to 5mm. I told him I repair my own breaks, and the caliper is spaced 5mm from the rotor, but my pads are not even halfway because I replaced it a few months ago. If I knew nothing about breaks, I would have agreed to have perfectly fine breaks replaced. read more

Had a nail in my tire on a Sunday and this place was one of the few open to take care of it. I called around 1045 and asked what the wait would be. The guy on the phone said it would be ready after lunch which was fine. Dropped the car off at 11 and was told two hours which again was totally fine. I left and returned 2 hours and 10 minutes later only to wait another hour and a half just to watch my car sit in the lot outside. They took my car in and quickly told me they couldn't patch it and I'd have to just buy a new tire instead. Then I waited another 30 minutes for this. This place definitely needs to be more upfront with wait time bc everyone else in the waiting room was tense and upset. 11-3 on a Sunday for a tire change. Not a great experience at all. read more

2 Stars because the did a decent job with the tire mount and balance. Don't bother with an alignment though. They just want to check your toe and nothing else. When I asked why they didn't check the caster when they had it on the rack the manager tried to tell me I wasn't adjustable. Ended up at another shop because the car was wandering down the road and they actually gave it a full alignment. Drives much better now. read more

1 star for effort, 4 non-stars for letting a loyal customer leave. I went there to have a corroded tire key lock/lug removed from my tire rim. Before doing so, I went to Pep Boys who said they could remove it for $20 bucks. I figured that since I normally get my car serviced from Firestone, that it would not be a problem removing it. After attempting to remove it, they said that it would have to be melted off and it would cost $150. I explained that their competitor could do it for far less and asked if they could work with me since I have been a loyal customer and have spent thousands on multiple cars. Unfortunately, they said they could not. I expressed my disappointment and brought it back to Pep Boys who removed it WITHOUT charging me. read more

Took my vehicle for an alignment and they did a horrible job. I don't recommend anyone going there for an alignment. Will be taking my car again for an alightment where I usually go (town fair tire) it's located accross the street read more

I was a little worried when I saw the 3 star overall review, but I was very happy with my recent visit. I researched and compared the offerings of the tire retailers in the area. Firestone had the best tire value, the best value in terms of road hazard warrant, and the service was excellent. I was in and out in a timely manner, and I was very happy with the team of Joe, Chris and Stan. Will definitely return here for all my car's future needs. read more

Had a really good experience. Thought there was going to be a problem when I came in and was told that the price I had been quoted for putting snow tires on was incorrect b/c it assumed that I had Firestone tires. Relieved when they honored the price quoted over the phone, even though he had no proof I was telling the truth. Will definitely use them again. read more

Good place to go to for tires. Don't you dare go here for any auto repairs. First, they pretend to have a policy that you can't bring your own parts, not even an oil filter, they have to buy the part. Fine, but a master cylinder that cost me $80 anywhere, they wanted to charge me $220! Their response, "this is what the book says". It's an excuse to horribly overcharge. Labor prices are outrageous, While having a flat repaired an older car, as an afterthought I asked if they could replace the PCV valve. Replacing the PCV valve takes as much time as brushing your teeth and is just as easy. My regular mechanic does it for $5, plus $5 for the PCV valve. Well, these guys wanted $65 in labor for the PCV valve. Guess what he said? "This is what the book says" I won't even tell you that they wanted to charge me for the crummy PCV valve, but it must have been made out of solid gold. They also tried to TRIPLE-charge me on labor. I once came in here and asked about replacing the brake booster on another car. Now, the rate for replacing the brake booster also INCLUDES replacing the booster check valve as well as removing and re-installing the master cylinder. It's part of the job of replacing the booster. It's in the rate book. Well, they tacked on an additional cost to replace the master cylinder, along with labor for replacing the booster check valve. This inflated the bill by an uneeded $450!!!! After a brief and feeble argument from the Firestone rep, he sort of sheepishly agreed to take the $450 off the quote, with a smirk that said "hey, you got me!" They do seem to do good work, but if you do not understand cars you will be terribly overcharged and won't know anything is wrong. I'd buy tires here but don;'t let them anywhere under the hood of your car. read more

Today I went to have two damaged tires repaired that I was told would cost $45 and that could not have been further off. Before inspecting the severity of the tire damage, the workers removed the tires and informed me that a sensor in each tire would need to be replaced for the tires to even go back on the rim. These sensors were $125 each, so now we are at $250. Upon further review, I was told that one of the tires could not be repaired and I needed a new one. I asked if they could put on a Goodyear, like I have for all the other tires, but they informed me that it would take 24 hours. Since I was stuck with no tire now, I needed to purchase one of theirs. This day turned into a $350 marathon and I will never go back to this establishment. read more

I had a fantastic first time experience with Firestone! I spoke with Jack on the phone the other day he was very friendly and knowledgeable. He answered all my questions and provided me with an accurate quote to repair my vehicle. I felt confident in the information he shared with me, he knew what he was talking about. I dropped off my car at 7am with Chris who was also very friendly, knowledgable and helpful! My car was done by 10am in a very timely manner an it drives like new. I am now a loyal Firestone customer! read more

I went to there to replace my old tires with a new set bought from Tirerack and directly shipped to there. I asked for an appointment via their online chat customer service. It was smooth and quick, the next day was available. I arrived on time, after one minute waiting the assistant asked my name and found my data quickly. He offered wheel alignment for discount price, but I didn't need it. He was kind and friendly, didn't push me to buy what I don't need. I passed the key and he told they will call back when it's ready. After 1 hour they called and I payed 65 that is a reasonable price, I think. (includes balancing, valves, and all surcharges) The reason of 4 stars only is that I think 1 hour is a bit too much time for tire replacement when I have scheduled appointment. Otherwise everything is alright. read more

Unfortunately, 1 star is the lowest rating I could give. Here's why. I made an appointment online for 2/1/23 at 11am for my lifetime alignment. Arrived 10 minutes early at 10:50am. I was told it would take 45 minutes to an hour and they would also do a courtesy check which includes all the fluids. That was fine, I checked the time, and I waited in the waiting area where I had a clear view of my car. After watching my car for 50 minutes where I parked it, the attendant finally drove it into one of the bays. I checked my watch again thinking now I have to wait the 45-60 minutes I was told when I checked in. I was wrong. Exactly 6 minutes, yes, I said 6 minutes later my car was being driven out of the bay and back into the same parking spot. The paperwork was brought to the supervisor who did not seem to be in any rush knowing that I was waiting. Finally, after waiting another 5 minutes, I went up to the kiosk and the supervisor noticed me and brought out the paperwork and said I was all set. So, my question is, "How can a proper alignment and a courtesy check on my car all be done in 6 freaking minutes? The paperwork I received says the car was checked in at 10:53am but that's when I checked in at the desk upon arrival. The check out time says 12:02 which is correct. So, this is very misleading as the car was in the bay for a total of less than 6 minutes. If I had not been waiting, I would have assumed the car was being worked on between 10:53 to 12:02, which is not the case. I did not bring this up with the supervisor for fear that he would say we'll bring it back into the bay for another look and then do something damaging to the car. I didn't want to take the risk. Never will I go back to Firestone in West Roxbury. I've been going there for many years prior when it was under a different management. These guys there now just don't give a damn. I don't trust them to properly service my car anymore. read more

Go elsewhere. Really professional customer service but takes forever. Went in for a windshield wiper replacement. Took one and a half hours. Insanity. read more

Had an appointment at 11 hours later they still didn't take my car. Finally right before they were closing they told me there is a nail in my tire and gave me a price of over $200 to fix it. They wouldn't show me the nail, they said the tech went home. He lied about the nail. They next day I went to another Firestone and they said there is no nail, it was the tire pressure sensor that was corroded and bent and they replaced it. The west Roxbury location is not a place to go. Other Firestone's have been ok but NOT west Roxbury. The tech's are incompetent and liars! There was another incident when I went to west Roxbury and the tech left my car hood unlatched and I didn't notice until days later. It was very dangerous to drive like that. read more

Went to take my car to change all four tires. After changing the tires the sensor on my car was magically broken and had to pay $189 to change that sensor. Even more so, after paying for an alignment my car drives worse now with the new tires than it did with the old ones. Don't go there unless you want your car to leave with more problems than you brought it with. read more

This place is a joke! A complete waste of time. I scheduled an appointment for an alignment since I have a lifetime alignment with Firestone (been coming here for 3+ years for my alignments). 50+ mins later of waiting they finally get to my car. Within 2 mins they come back saying they can't get my car on the lift that my car is too low. Mind you I've been coming here for 3+ years at the same height getting my alignment done. 5 techs just standing around with no other solution than bring it to another firestone or we can do it but we won't be eld liable for any damages. I take my keys bc im not going to let them ruin my car on my own dime and go to Firestone in Braintree which has the same alignment lift and they get my car up no problem do my alignment. I'd recommend Braintrees location over this place in a heart beat!! These guys are complete waste of time! read more

Went to this location - the guy refused to give me warranty, instead wanted me to buy a whole new tire. When I went to the Braintree location everything went fine with no hassles. Stay away from this one. read more

Needed four tires. It seems that March is the month of tire sales. Everywhere I went had the same sale. The guy I dealt with (Rob) was nice and seemed to know his stuff. Took the quote and left and discovered that this was the same everywhere else except that most other tire stores were closed on Sunday. read more

I've had two experiences here - once for tires and today for my rear brakes and a new light. The service was exceptional. Very courteous and professional. They pointed me to some deals and rebates I could use. They also impressed me with how quickly it was done and the work seems to be of high quality. I've been to several other mechanics over the years in my neighborhood and have been really screwed financially by them (one trying to charge me 1000 for a 60 part!). Not here, they are fair and good. I recommend them and will go again when I need work on my car. read more

This place saved us! We have two young kids and don't have time during the week to deal with a tire puncture. Turns out this auto repair shop is open on Sundays and is right next to a kids' indoor playground. The employers were extremely kind and polite and fixed our tire efficiently and for a great price. Thank you! read more