Thanks to the service advisor David I feel confident that I'll be safe when I drive away he always has service with a smile

SADLY NEW MANAGEMENT HORRIBLY RAN!!!!went In for an oil change nd shockingly my car wasnt put back together correctly. Causing extreme damage to my new car had to call and complain to 800# 5 times n 24hr. After 1st call I received a call 6 hrs later from the person I complained about telling me my complaint about him wasnt valid nd that I couldn't come back lol because I filed a complaint on him and he called to I guess tell me hes the 1 who deals with his own complaints almost 3 days later no call nothing from the regional manager. Firestone u should b ashamed nd trell or whatever his name is is sadly gonna take vacaville Firestone down with his harrassment of customers who complain about him. UPDATE WEEK LATER STILL NO CALL I GUESS IMA HAVE TO GET A LAWYER THIS IS BULLSHIT Funny these messages must be auto because everyone who has complained nd gotten the response on yelp from Firestone has the same bs sorry message if u where sorry u guys would have already called me back after have to call 5 times nd my car is still damaged after a simply oil change read more

Firestone Complete Auto Care - 7 hours after my lil change caused extreme damage - Tires Near Me - Vacaville, California

I have been using Firestone exclusively for my car maintenance for about the past five years. They have always been amazing at taking good care of me and keeping my car working well even though it's got over 200,000 miles on it. Yesterday I dropped my car off at 12:30 for an oil change service. They said they would call me when it was done between 5 and 6 PM. I realized at 6 o'clock that they had not contacted me so I rushed down there to find the employees walking out and locking up. I asked the gal about my car and she said "oh I guess it didn't get worked on today. Come back tomorrow." And I informed herthat they had my keys and they could not keep my car hostage overnight. She seemed irritated rather than apologetic and told me all keys were locked up in the safe and there was no way to get them. I suggested they call the store manager who she said was in Montana or something and was not accessible. After I pressed a little more she finally went back inside to look for my keys and found them hanging in the bag in the service area where they were when I dropped my car off. Her attitude was so dismissive as if I had inconvenienced her! No acknowledgement of any error on their end. A simple apology would have gone a long way. That is the worst customer service I've experienced in a long time. Customer service has gone downhill since management changed. I won't be back. read more

I scheduled an appointment to have my vehicle serviced early Monday. It is now Wednesday morning at 7am two hours before i requested for a 9am slot and Marisa who claims to be a manager of services called to tell me I need to reschedule. Mind i took a day off to get my vehicle serviced and two hours prior to the assumed appointment she calls to let me know that I need to move tomorrow or friday. She gives me some excuse of only having two techs today then she tells me that she couldn't confirm earlier because of some promotion...she provides every excuse in the book of why she couldn't. When a customer takes time from their work schedule to get their car serviced they don't want to hear about your business difficulties they want you to work with them if that means to work harder or figure out how to squeeze someone in then so be it. Poor planning on your part doesn't constitute a mistake on mine. I will be taking my cars somewhere else. Don't go here. Go somewhere else. read more

Came in for my appointment at 2pm. For a simple oil change and ita is now 5:14pm and my car is still lifted. It shouldn't take more than 45min to get it done, considering the fact that there is no other vehicle besides the one next to mine. The worker was working on both cars! I don't understand why there isn't two employees instead of one. read more

I had a front wheel bearing changed and a wheel stud. I got the car back at the end of the day started my drive home to Daly City and the bearing was screaming loud!!! So much so I had to have it towed back the next morning. Ok that's was ok because it would be fixed under warranty. I get the car back and start my drive home there's no noise but it vibrates like crazy. My car has never had a problem with the car and I bought it new!! And now I can't fucking Believe this crap!! In my opinion never take your car there for anything but tires!!! read more

This is the second time I have had my car serviced in this shop, My first experience was kind was okay, could be better if my car was worked on at the time appoint was scheduled. My last visit which was today was horrible, the lady at the desk supposedly the service advisor was amazing, she gave good customer service at the desk and checking me in. At the end of the service and inspection the technician (name: LANCE) that worked on my vehicle left my car a big mess, he had worked in the back of the trunk when my Prius battery was placed. When my car was delivered to me all the interior pieces of the trunk was all over the place, I couldn't behold the sight. I open my mouth in awe with the way it was left scattered. I felt very unsatisfied with job someone who left my car this way has done. I hope not to find something else unfixed. I reached out to one of the managers I believe and he had it fixed and apologized for the inconvenience. read more

Firestone Complete Auto Care - Tires Near Me - Vacaville, California

This place is hit or miss. You may get a tech who knows what he/she is doing but you could end up with one that has no business being in a mechanics bay. I took two of my vehicles in for an alignment and tire balance a few weeks ago. Both left feeling worse than before our visit. The tech not only lost one of my hubcentric rings and lost the locking clip of another for my aftermarket wheels. He scratched one up pretty bad on the balancing machine, tells me all four wheels are bent (which isn't true) missed a nail in one of them and also didn't adjust a thing on the alignment rack of either car. My second car had the weights fall off one of the wheels because of improper application. (Not removing old weight paper Still stuck to the wheel, just slapping weights in top of it) To top it off the lady behind the counter was pretty rude and didn't hesitate to feed me lines of BS about the alignment rack. I use to have confidence in this place. Now I'm regretting buying lifetime alignments/balances. read more

I've gone to this place twice with an appointment made. And when I get there to drop the car off the tell me " they don't have time" we can reschedule mmmm no thx never ever will I come to this place read more

They were extremely rude over the phone when my father called to ask about services, and told us it would cost $1000 for a $300 job we got done somewhere else. I wouldn't bring my business here even if it was my only option. read more

I called the store number and was routed to a call center, no problem. Made an appointment for the afternoon, a simple and quick flat repair. Arrived on time, only to be told call center can't see their work load, and that they will not honor my appointment, even for a simple and quick job. Isn't that what an appointment is for? A complete waste of time, and sadly a pattern of similar issues from prior experience. I returned to Firestone only because my tire was going flat and they were open on a Sunday. This place isn't worth your time or money. read more

Great customer service. The guy Mike was a big help. Explained everything really well. I really like that he wasn't in a rush to explain about the car and took the time to make sure I understood everything.. I would recommend them read more

Took truck in for a radiator flush they took my ac relay for my ac. Took me a min to figure it out my ac worked fine after leaving my fan wouldn't even work. Only people in the truck was Firestone beside us. Don't take ur cars here unless u want missing things :( read more

Called and asked if they could mount some tires. All i got was a no and the phone being hung up. A tire shop that won't mount tires.

The person (big guy) behind the counter was rude and no customer sercice skills. I had an appointment for oil change. I was told that I have to wait couple of hours because they're busy today. So he booked for the next day. I called the next day and spoke to the same person to confirm my appointment and asked if the online coupon $24.99 for regular oil (oil filter included) will work on my vehicle. He just said we'll apply the coupon if it's applicable to your vehicle and was in a hurry to hang up. He didn't even askfor the make/model of my car. This place used to be better when they have the lady behind the counter. I won't be back to this Firestone even thogh I work in Vacaville. I'd rather get my service at other Firestone near my house. What a customer service! read more

This place is a joke. I asked for them to check the tire pressure because the light was on. When they were done with the alignment I asked again and he said they did. I get in my car and leave and the gauge is still on and never turned off. So basically I was lied too, he never told the tech or inquired. Little things like that is why I dont trust these places. I will never go back. Same thing with the Jiffy Lube down the street read more

Great place to do business and very reliable. These guys are trust worthy and work really hard !

DO NOT TAKE YOUR CAR HERE !!Took my car in for a brake inspection, tire rotation, and wheel alignment. Once i picked up my car,i got on the freeway my wheel was shaking way worse then before i dropped my car to be serviced. They didn't balance my tired nor put air in my tires. All they had to say was sorry when i called to complain no type of compensation for my troubles. i had to drive all the way back in traffic and rain very unacceptable and inconveniencing i missed a day of work for this BS. sorry doesn't cut it do better! read more

2 1/2 hours for a oil change appointment manager is rude customer service is horrible will not be returning!

Recommended installer by TireRack.com (only source of tires for my car at the time): I dropped my 4 tires/wheels on 6/7/21, tires were delivered next day, only fronts were mounted/balanced; no one called to let me know they couldn't seat the 2 rear tires until I called 48 hrs after, to see if they were ready for pick up. I told them I'd come by to pick them up same afternoon. When I get there, I'm quoted a bill of over $90 more than the installation cost total on my TireRack receipt, which I showed them. After wasting an additional 30 minutes, they only reduced the TireRack amount by $10! No time to discuss further with the store advisor/manager (who already had discussed the above with TireRack). Additional delay in cleaning goop off the tires/wheels (they had all day to get the tires/receipt ready). Had to rush to America's Tire in Vacaviille during commuter traffic to stop off 2 unseated tires, so they could finish what Firestone was unable to accomplish, and will waste even more time having to pick them up next day, due to delay in leaving Firestone... Do yourself a favor and use any other tire dealer but them! Needless to say, I'll never return nor recommend them to any family/friends/colleagues... read more

If i can put 0 star, i will. I made appt online and said somebody will contact me if they can't accomodate my request, nobody contacted me. So i went to the shop and told me they can't accomodate me and my appt is just a request. The lady was very very very rude. Keep on saying its my fault. I dont think she knows what a good customer service means. Im not going back on this shop ever again. Not a good business to go to. read more

Zero stars. Made an appointment on their website for 7am and received an email confirmation. Arrived at 7am and was told they don't open until 8am and they have no technicians to get me in. What!!!??? Their phone number is also wrong in their website. Won't be back. read more

Absolutely the worst experience i have ever had at this store. I came in to have a battery exchanged via my warranty. They wanted to charge the battery then test it. They dont have a load test for the battery so they used every excuse to try to get out of this process because they have no way to prove the battery is "good". They make nothing on warranty exchanges which is obvious because the lack of any type of customer service with this ordeal. I let them keep it overnight for their "testing" and they ordered me a new one because the battery was bad. Like i told them prior to them wasting my time with charging it. Once i went to pick it up there were two other customers in the store. The manager called the customers up directly in front of me and helped them before even asking if i needed help. Once there was NOBODY in the building he continued to do paperwork in front of me and did NOT ask me for any help or to find out what i was there for. I finally asked him if he "would like to help anyone else in the building before actually helping me." From then on he had a major attitude and was completely rude the rest of this transaction. I have spoken with their regional manager and i hope something falls down on this manager. This is not the way for any customer to be treated for whatever service they are in the store for. I would not recommend ANYONE including my worst enemy to take their car here. Complete and total disrespect from the staff to a possible returning customer. Never will i bring my vehicle here. read more

If I could give negative reviews, this place would get one. They did $1000 work on my husband's truck. Checked it all out and worked on his differential as he was getting ready to tow a trailer 2000 miles. When my husband got to Oklahoma City he was having trouble. Went to the Firestone there to find out...oh yeah, THEY DIDN'T REFILL IT AT ALL! Now his transfer case is SO fried he has to get a new one as opposed to trying to rebuild the old one and the people in the warranty claims office are trying to deny all of it. Even though he has, in writing, from the manager of the OKC Firestone that that is exactly what happened and what caused the trouble. read more

German is the best! My company directed me to this place because I had a popped tire that needed replacing. Now, I keep returning because German is awesome and super personable and reliable! I like that this place is quick and very thorough with explaining everything that needs to be done. Make sure you make an appointment, especially if you want your services done while you wait. I hope this place has a shuttle someday! The customer service is worth it- I won't bring my car anywhere else. read more

Don't bother. There's no point in making an appointment, I got there early and they turned me away and told me the technician that I made an appointment with went home. read more

Worst customer service ever. I stop by to ask them if they could do an oil change for me, i wasn't sure if I needed one and the workers weren't even able to help me with that . I was going to make an appointment with them for an oil change but I just wanted to confirm first I needed one. He wanted to me to book an appointment regardless if I needed one or not. He didn't even bother to check if my oil was marking low which only takes 5 min. So discourteous . read more

Scheduled a alignment for today at 1pm . They had two other time slots available as well. Got a call 10 mins later at 850am about my appointment. The person says all the appointments were unavailable, shady and not great service since they rely on appointments so why have inaccurate information online. read more

Darryle and his crew at Firestone on Monte Vista in V.V. excel in quality and service! We took our Nissan Quest in for new tires and they fulfilled every expectation. We could have easily gone to Sams or Cosco but we were told they would look out for our needs. They also recommended an alignment and after 120k on the clock, it really made a difference! A few days later we heard a funny noise from the front engine area and was concerned that maybe it was related, but they notified us we were just low on power steering fluid and quickly filled/checked and solved the issue, NO CHARGE! They quickly earned our trust and thats difficult with an auto service/tire/mechanic. Thanks Darryle! BTW, great staff too! Mike and Tiffany Guerrera/ Naopli Pizza Vaca. read more

First and last time I come to this Firestone . Brought in my company vehicle to do a OIL CHANGE . Came in at 11am guy told me about an 1 hour as I type this my vehicle is still on the lift while the guys are in the back smoking a cig . Just as a company it looks very bad just letting you guys know . read more

They will recommend a cabin filter change. I really dislike when they try to throw extra things on there to make an extra $60. It's not cool... if I need new tires, cool. But the nonsense I don't have time for. The guys there are nice! But I don't like the extra crap. They recommended my mom change her cabin filter, and her car doesn't even have one.... read more

My friends and I came here in somewhat of an emergency and they were incredibly helpful. There wasn't too much they could do, but they still helped us change our oil and gave us really good advice. It was also at the end of the day and didn't hesitate to give good customer service. We were served by Josh. read more

If it's a Sunday it's way busy but that's not there fault they are the only auto shop/tire shop open in vacaville on a sunday. They are way awesome! Great customer service. I wish i remembered his name he worked the front desk on sunday and she was there today. He is very professional and has a awesome customer service skills friendly and funny too. He shared his love of vws which I have one and so does he. Give him a raise I will be back. Thank you so much for great experience at Vacaville Firestone. read more

I have a 2002 Avalanche. It needs a bunch of minor work, tires, shocks, and brakes. I also did a radiator flush and found a bad seal on the water pump. I knew about all this before bringing it in. They got everything done in a day, worked with me on the amount of the charges and threw in a free alignment. These guys work well with women. I have sent my wife and daughters here and they have not been deceived. Very honest people work here and they make sure the customer understands the work that is being proposed. I have been going here since 2009. Every time it is a pleasant experience. They don't push to get an answer and are very conscientious about finances. German is great asset to this shop. He helped me out with all the issues with my truck. read more

I went to this tire store to purchase Firestone tires I was told that I was buying four Firestone tires when I arrived to pick up my travel trailer I found I had generic brand tires installed on my trailer. They told me after they were installed that Firestone doesn't make travel trailer tires. If I wanna known that before dropping my travel trailer off I would of never done business with this particular company. They Lied to me and I don't feel that's good business. I do not recommend this company very poorly ran. read more

I noticed i had a nail in my tire on a Sunday and found out that Firestone was open in hopes that i could get my tire repaired. I spoke to one of the techs there who looked at my tire and chalked a square around the nail and said you need a new tire because it cannot be repaired mind you i have a new car and tires still in good condition. I said no thanks. The next day i went to another tire place who told me that it was repairable as he look at the nail he pulled it only to be a tack and no further repairs needed boy was i going to get ripped off never going to firestone again. read more

What's the point of an appointment if they are never on time. If we as a customer have to show up early for an appointment as common curiosity, they should have at least make accommodations for that appointment instead of turning them back and saying they can't service them today because they are backed up read more

My partner and I had a poor experience at this Firestone location - Just horrible customer service. We had an appointment at noon for an oil change and dropped our car off. The front desk rep told us he would call us in about 2 hours for us to come pick up the car. 3 hours pass and we hadn't heard a thing. Knowing they close at 5, we called. They said they were currently working on the car (sure) and that it should be done soon. We said we would plan to get there around 4 (an hour from the current time), and then the rep on the line told us we should wait until closer to 4:30. We arrived at 4:30 and the car was still being worked on. It wasn't until 5:30 that we were able to take our car. 30 minutes after their closing time. So I hope, at the very least, they took good care of our car! I know they are busy, and I really don't mind them taking 5+ hours to get the work done, but can you just be honest on when to expect it to be done? Business 101 guys - Under promise and over deliver. read more

Sigh. I really like firestone but this place leaves a bad taste in my mouth. Do not go to this particular firestone location if its your first time going to firestone. Why? They suck. I gave them 2 stars because Kaiimi was helpful. But Jacky sucked. We told her the two problems we wanted checked on our truck. She said both of these would be covered under the $21.99 inspection. It was not. In fact they told us NOTHING we didnt already know. And none of the issues with the truck got fixed. They didnt even drive it to troubleshoot it. It idled low and shook bad at 50+ mph. But instead they said our brake fluid was bad! Screw this firestone. It should be shut down. read more

Don't go here!!! There service is horrible and they do NOT fix your vehicle as promised. They had our car for a month and made it worst than it was when we brought it in! One of there desk clerks is rude and doesn't follow through on what he says. read more