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    Firestone Complete Auto Care

    2.6 (143 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

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    Oily hand print.
    Kentucky S.

    They came out and told a young man that his lug nuts were rusted and needed to be changed. He asked how long they typically last, and they gave him a vague answer. They charged him over $100. His car is a nice Camry. Thankfully, they left the lug nuts on the counter, and my skeptical self couldn't help but take a look. The lugs had only minor surface rust where the sleeve meets the wheel--nothing on the cap or the threads, which seemed normal. I explained to him that even if they did need replacing, which seemed unlikely, they're $19 on Amazon. He mentioned he didn't know how to change them himself. I tried to leave it at that, but the price seemed so inflated, I had to show him the actual condition of the nuts. The person at the counter seemed surprised. The young man said he'd "try" to cancel the order. I hope he does. The most surprising part was overhearing someone else mention, "I can't believe it, all three cars need new lug nuts." All the vehicles were late models, and the odds of that seemed low. You go in for an oil change and end up with a charge for new lug nuts. Studies on upselling in car service shops: Upselling unnecessary services is common in the auto repair industry. A 2013 Angie's List survey found that over 75% of customers felt pressured to buy unneeded services. Investigations by ABC News have also revealed that shops often push unnecessary parts, particularly toward customers who may not be familiar with car maintenance. These practices are aimed at increasing revenue through overpriced small components. As for my oil change service, no upselling, but someone left a large oil smudge on my grab handle. It looks like they grabbed it with their dirty gloves still on.

    Tire condition

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    2 months ago

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    Lee S.

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    5 days ago

    Super helpful with a oil change and tire rotation dash Board issue I had . Prompt as well .

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    6 days ago

    Great service and they communicate well! Never had a complain since I started coming here two years ago.

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    13 hours ago

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    2 years ago

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    Lee S.

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    7 months ago

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    Lee S.

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    11 months ago

    Great service! Very quick with the care of my car. Will definitely come back for services!

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    1 year ago

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    7 months ago

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    6 months ago

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    3 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    11 years ago

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    6 years ago

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    4 years ago

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    Page 1 of 4

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    The manager, German, was so helpful and honest which we really appreciated having just had the experience we did.

    Mentioned in 16 reviews

    Read more highlights

    Vaca Valley Auto Care - More time for tennis!

    Vaca Valley Auto Care

    (56 reviews)

    Nestor and Eli are now our trusted mechanics! We have 4 cars and all have been serviced! They are…read moretruly a life savor! Fast accurate and most of all trustworthy. There is no need to look anywhere else period. Much better than excepting a low baller with lies and unreliable work. They two make our days and there whole crew are awesome! We love them so much we buy them lunches because they have truly saved our ass! Love them! -The Carrico's....

    I was looking to buy a newer used car and wanted to get it checked out before I made the purchase…read more I called Nestor and he said they could check it out to make sure it was a good buy. After they looked over it, they gave me the green light and I bought a used reliable car but I definitely felt peace of mind having Vaca Valley Auto Care look at it in depth. I have been driving this car for a year now and it's still running great! Recently, this car's dashboard lights were on so I brought it in to be serviced for an oil change, new spark plugs and a tire rotation. I had a couple hours before I needed to be at work and when I told them my time frame, they had it done early! I was impressed and they had my car running great again! I sat in the waiting room and watched customers come in that new the shop employees by name and they held conversations like they were old friends catching up. I watched a guy bring in his car because he was going on a road trip and they made sure his car was running good before he took it across the states. Vaca valley auto care will point out services that are needed if they find them but they always give their customers an option to do the service or not and they will tell you how long you can go if you are not ready to fix the problem yet. I have always found them to be honest, hard working men that live up to their name of caring for their customers. This is the kind of place you want your money to go to! A local shop and a local family!

    Firestone Complete Auto Care - tires - Updated May 2026

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