have had several complaints made to corporate over the past few years. Nothing is ever done. So this is probably a waste of time. All you need to do is look at the customer reviews for the Sandusky Ohio location. I was desperate for a place with weekend hours. That's how these corporate places always have customers coming back. Since last Friday 2/14, I now know my local Ford has service hours on Saturdays. So I will NOT be returning First off, Firestone claims that I need control arms on rear if my Edge. This is hard to believe since the shaking I am feeling is in my steering wheel and brake pedal. Secondly, why does your techs NEVER take my vehicle for a drive before looking at car and pulling straws? Why did the interior of my edge have greasy finger prints on the visor, above drivers door, and below my panorama sunroof?????! When I noticed it as soon as I got home and went to open garage door for house, I backed right up and took it back. Tony was VERY RUDE!!!! He made it seem like it was already like that when I took it there. Excuse me????? I demanded that it be cleaned and look like it did when I dropped it off! About 20-25 minutes later it was clean. Too bad corporate doesn't allow me to post these pictures in my review! I love how the company takes down bad reviews on Google. Miraculously, they have 4.3 stars on there. They should only be doing tires and oil changes!!!! read more

Firestone Complete Auto Care - Grease all over my interior of my Ford Edge after picking it up from Sandusky Firestone. - Tires Near Me - Sandusky, Ohio

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What a sh1t show. Overbooked. The techs are in no hurry at all. They may or may not do the work when they say. They definitely won't call you and let you know what's going on. You will have to track them down yourself and badger them for answers. I've always gone to Firestone and now this particular store ruined it. read more

It took two days to get my tire replaced. I was offered a tire for $200.00 the same day. But had to wait til Monday for a cheaper priced tire. When, l picked up my it was parked right next to the street and unlocked. Then l noticed scratches on the rear quarter panel of my car where my tire replaced. It wasn't there before the service, because l just had my car washed. I called and manager Josh & he never returned my call. read more

Dylan saved my life today!! Battery randomly died while I was picking up lunch at chipotle next door for a client. Went in asking for assistance and Dylan fixed my battery within an hour!!! Awesome service! 10/10 recommend! read more

Save yourself a nightmare!!! If you read all the reviews, the place is ok to change tires and that's it!!!! Do not go there for any other mechanical fix. They overcharge and do a terrible job. it Has been. A very painful and terrible experience to deal with them! Do not take my word just read through all the reviews! read more

Terrible place and awful customer service. made an appointment for just a simple oil change and they said they were behind but it would still just be an hour wait. I ended up waiting THREE AND A HALF HOURS! Not once did they apologize or care. Extremely disrespectful and should not have had to even pay that much for labor when they treat people like that. read more

If you are told you need an expensive repair like new brakes, you may want to get another opinion.

Well took it there because my aftermarket warranty has a deal with them.They were to fix my blowermoter and they wanted to charge 330.99 for the part alone.The warranty company said they would pay market rate for the part which is 158$.I called and asked why so much and the manager Andy said they have to make money.I called District Manager Mitchel and he said they do this to every part.I say never take your car here because they will try to rip you off. read more

Firestone Complete Auto Care - Tires Near Me - Sandusky, Ohio

Got quite a bit of maintenance service done here when I moved to Sandusky earlier this year including a timing belt and water pump change. I was a little miffed the first time because I had pre-paid for all the service and make made an appointment for the weekend but when I showed up, the one timing-belt guy they had was too busy to do it. Turns out pre-paid tickets don't show up on the schedule so they guy didn't know... Anyways, I showed up the following weekend and everything went smoothly. Overall these guys seem trustyworthy and have had no problem with their worksmanship so far. I also compared prices with Sears nearby and everything was pretty comparable. They also gave me a little discount because I was getting so much work done. I would come back here without any qualms. read more

Had flat on Rt 2, I took tire off truck had my daughter come get tire and take to firestone since it was after 5 and was close, well they managed to plug it and it only took an hour and a half while I'm waiting along the highway and charged 33.01 FOR A PLUG and some air.....ridiculous..... read more

There are 2 Firestone retail locations in my city. Both locations seem to be hurting. I've made appointments with both locations for a simple tire rotation. The first store called me an hour before the appointment and said they could not guarantee that I would be able to get my tires rotated that day and suggested that I call the 2nd store, who made me wait 2 weeks to get on the schedule. I dropped my car off on the day of the appointment at 9:00 AM for a 10:00 appointment. After no call indicating the car could be picked up, I showed up at 5:00 PM and it was done. I have no idea when they finished with it and received no apology that I was not notified. I'm no longer a Firestone supporter and am looking for a new tire retailer. read more

I'm always nervous when going to any auto care place because I know most places will take advantage of me since I'm a woman. Matt is a wonderful worker and gave me the best deal on 4 new tires. I was given a previous quote from another Auto Care store that was $400 more than what this store had! Much appreciated and will recommend this firestone to everyone read more

If you're ever in Sandusky, Ohio and need auto repair, THIS IS THE PLACE! we were driving on I-80 from Delaware to Indiana and heard a loud harmonic rattle from our car. Long story short - we did a quick search for a nearby auto repair shop and this was the place. 7 miles from the interstate. They were MAGNIFICENT! Steve Worful listened to our story, made time for us in the schedule, and sent us on our way an hour later, having figured out the problem and fixed it. And this was Saturday, 4:55 pm, Memorial Day weekend. Thanks, Steve! read more

These guys were very professional, and clear as far as what they did, and spoke in terms i could understand. I needed some emergency work/check done and I was heading back home to NJ that day and they were able to immediately take me in. Words can not express how thankful I was to their team. read more

I went there to get a flat tire fixed, and really wouldn't recommend them. First, they didn't use nitrogen when they fixed the tire (all the tires were previously filled w/ nitrogen), and didn't tell me (I had to ask). They told me they never use nitrogen even if they are repairing a tire that already has it in. So, given that three tires have nitrogen and one has air only, I expect that the tire pressure will be different at highway speeds. Second, they over-inflated the tire to 48.5 psi (the recommended pressure as listed inside the door is 35, and the maximum safe pressure is 44. I checked the pressure with my digital gauge after their work was finished and was shocked that it was 48.5. Lastly, they didn't even have the courtesy to put the spare back where it belongs, and just threw it in the back of the van. I passed two other tire stores on the way to Firestone to make sure I had tire professionals working on my Firestone tires, but was very disappointed in the result. read more

Was in out of town had a flat went to Firestone because they sell tires they didn't even have anyone available to fix a tire I thought it was a tire store but said it would be an hour and a half away when I approached one of the workers to check the air in my spare tire to make sure I had enough to get home plug gentleman was very rude and was to tell me I had to wait hey did not want to even give me the free air I was from out of town just trying to get home very rude and uncaring gentleman he should not be working with the public I I would not want him to work at my store read more

I was traveling through OH on my way back to CT and got a nail in my tire. I drove to Firestone and they got me right in to do the patch and didn't even charge me! It was a great experience and I am very grateful to the staff there! read more

Checked my tire pressure for free. Very courteous and helpful. I would highly recommend

I would like to give a shout out to manager of the Milan Rd Firestone Richard Oliver . I was on my way to work when my truck stopped I thought it was the battery. Richard was on his way home from work stopped to see if he could help He said he thought it was the fuel pump , He said he could call a tow truck for me and tow to firestone I could get a quote the next day and decide what to do ( no pressure, no real sales pitch ) that is what we did . Richard Oliver even gave me a ride to work so I wouldn't have to lose a days pay ! He said it on my way ( which was a little out of the way). Keep up the good work Firestone for hiring such thoughtful managers and great workers that took care of my truck Again, thank you Richard Oliver for helping me out when I needed it! read more

Went in for a battery check, windshield wiper fluid fixed, and an oil change that could all happen that same day. Called them 3 hours later saying they were working on it, so I went in an hour after that. Different guy told me that I said we originally said it can be done tomorrow, which wasn't true. Told me they didn't have a battery for my car. Couldn't tell if my windshield wiper fluid was broken. Forgot to put my glove compartment back on. After 3 days of going in after receiving a phone call saying my battery was in only to have it not be there, this will be my last time using Firestone after being a customer for 6 years. read more

About an hour out of Cleveland, heading west on the Ohio Turnpike, we suffered a flat tire due to a large rip in the sidewall caused by something that hit it. After a short (about one-half hour) wait for the AAA to arrive and install the spare, we headed for the nearest exit and Sandusky. We were glad to spot this business because the existing tires were Bridgestones and we knew that we would need two new ones. The flat was clearly not repairable and the other tire had 42,000 miles on it, so replacing just one tire was not an option. Despite a busy day, the service manager (Kurt, I believe) assured us that he could fit us in and have us our way in about an hour and a half. That is pretty much what happened. The technician (Derrick) did a great job of balancing the tires (I hate vibration at highway speeds). He even cleaned the rims and applied tire dressing (without being asked) to the new tires so they matched the others that had been detailed just before the trip. The price we were charged was very competitive with what we would have paid closer to home. By the way, Kurt has a good sense of humor, which helped us to get through this unexpected detour. The residents of Sandusky are fortunate to have this business available to them. read more

I took my jeep to see why it was losing oil. They quoted it was the head gasket. I got a 2nd opinion. Found out it was NOT the head gasket, but another area on the engine. Guess they sure didn't look hard enough for a leak. read more

My Subaru engine got a hole in it on the tollway so we were towed to the Sandusky, Ohio Firestone. The General Mgr. "Andy" went out of his way to make sure all of are needs were met. He helped us (my family) get a cab to Toledo to rent a car so I could get back home to Chicago. While we were there. Other customers told us how pleased they were with Firestone's service. Thanks Andy and crew! read more

Was driving cross country and my fuel pump went out in the Sandusky area on the interstate. Triple A recommended this business so I opted to be towed there because of limited options at the time. They were quick to start work on my vehicle the next day and get me back on the road home. They charged substantially more than I feel was justified for the cheap brand replacement part, almost $1000. dollars just for this repair. They also did not replace the fuel filter which is should be replaced when replacing the pump. The fuel pump they replaced only lasted two years and cost around $500. to be replaced by a local mechanic with a much more expensive OEM AC Delco pump. This price included some other service too. In my opinion this business took advantage of my situation and also tried to up-sell me with additional unnecessary repairs and failed to do quality work in replacing the pump. I am a man with some automotive knowledge and can only imagine how they treat others with no knowledge of their vehicles. Typical corporate owned greedy salespeople with questionable service ethics. The fuel pump they used costs about $100 at the local auto parts store. So they charged me over $800. in labor to replace something that should have taken four hours, a routine and common repair. Beware, find a local non corporate owned shop that has integrity if possible. read more