Well after you've been gone traveling for a few weeks it's always nice to come home and find that your car has a flat as you don't really know how it happened or why it happened it was just there! So after a quick little search I came across Monro and I'm glad I did because coming here I could tell that the guys working here really did care and want to help as much as they could! Well so it came my tire was damaged so much so that I had to buy a new one but hey it happens sometimes so in just a little wile they took care of me and totally got me back on my way! They offer a check-in offer so don't forget to take advantage of that it will save you some $$$! Overall this was a mellow place with a friendly fast staff who did it right to help me when my car just wasn't happy it's for that I'm sure I'll come back here again I just hope that I don't have to soon! read more

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I always have good service, and I always are able to fit squeeze me in never had a problem with them

Slightly longer than typical for an oil change, but service was better than average, and they did not attempt to upsell me.

On our way home to Virginia, there was a pickup truck on the OH turnpike that ran over this piece of debris (mechanic guessed it's a mud flap), when the pickup truck ran over it, it projected to our car and struck the undercarriage, damaging the radiator and condenser. Our AC went out pretty quickly, but it wasn't until we stopped at a rest stop that we realized the car was leaking coolant. We called AAA to tow our car and the tow truck driver recommended a few places, one of which was Monro Muffler in Sandusky, OH. We frantically called up Monro, thankfully they were open until 7pm, and we spoke with Chris. We were able to explain that we're driving home (7+ hours away), our radiator appears to be damaged, can you please fix our car with a new radiator. The mechanic Chris very quickly started hunting for a new radiator and called us back in a few minutes to let us know that he could get one, but he couldn't fix it until Thursday, when he had the radiator in hand. At this point, we realized that we would have to stay at least 1-2 nights in Sandusky to get our car repaired. So we agreed to get towed to Monro, where we met Chris, and he was able to look at the car and pull out this huge piece of debris. He let us know that the condenser and radiator needed to be replaced, but given the late hour (7pm), there was no way he could source them tonight, but he'd try again first thing in the morning. Chris also provided us with a quote, and explained each component of the pricing. And, he was kind enough to ask his colleague to give us a ride to the hotel down the street. Next day on Wednesday, I called up Monro around 11:30am and spoke to Chris's manager Devin, and Devin let me know that he was caught up to speed on our situation, knew the urgency we had to get the car repaired and go home. He let us know that they were able to source both the radiator and condenser AND they could get the car fixed by 7pm that night!!!! And sure enough, they had the car fixed by 7pm!!!!!! Added bonus: the quoted price was the ACTUAL price we paid. We were blown away for the following reasons: 1) Chris, Devin, & their colleague (Brian?) were unbelievably courteous, professional, friendly, and empathetic. They really could tell we just wanted to get our car fixed and go home. 2) This team was honest, fair, and pulled no surprises when it came to the repairs that had to get done, the pricing, and the work they were able to do (they don't cover car electronics). There were no gimmicks, no hidden charges or work, nor did we feel at any point that we were being taken advantage of. Chris & Devin explained the problem, told us what needed to get done, and answered all of our questions. 3) The work that they did on our car literally took them all day - replacing the condenser and getting the AC to work again can take anywhere from 4-8 hours, plus additional time to replace the radiator, and do a test drive of the car, not to mention the time it took to get the parts in hand. The fact that they put our car as a priority to get done by 7pm, and they actually got it done by 7pm, really truly means so much to us. 4) We naturally wanted to tip Chris & Devin for their hard work. As Devin is the manager, we thought it best to give him the tip and figure out how much he wanted to give to Chris and any other team members that worked on the car. However, Devin declined the tip and asked us to give it directly to Chris, as he was the one that worked on the car tirelessly all day long. We were pleasantly surprised - he gave Chris all the credit and wanted him to have the tip. Can you get a better manager than that? 5) We took our car to our regular auto shop to get the electronics looked at and make sure we didn't do any more damage to the car since leaving Sandusky. The shop called us up and let us know the car had a clean bill of health - no additional work was necessary. MONRO CORPORATE - you want more people like Devin and Chris on your team!! The leadership, professionalism, work ethic, quality of work, and overall pleasant demeanor shown by Devin and Chris is really the yardstick by which you should measure everyone else and every other Monro location. Honestly, this could have been a very expensive and very time-consuming repair had we gone anywhere else. My husband and I cannot express our words of gratitude and appreciation for Chris and Devin. If Sandusky, OH was not 7+ hours away from us, Monro Sandusky would be top choice to service our cars and those of our family & friends. Thank you, Chris & Devin!! read more

Tire Choice Auto Service Centers - The debris that struck our undercarriage, damaged our radiator and condenser, and was lodged in our condenser. - Tires Near Me - Sandusky, Ohio

I am from Michigan and my belt was pretty much gone no idea what to do being over 2 hours away from home didn't no what to do. But I seen the reviews and I call them up . The reviews are correct..they fit me in for same day and was done few hours later when I made it to them to stop car off , instead of being stuck and knowing no one around they offered me s ride back to where I was. Not only did they treat me with respect and was helping they go out their way to help u. Really fair prices and to top it off the Aldo came and picked me up to bring me back to my car.. sucks I had to have the experience but they made it less stressful.. read more

Had an amazing experience with Devon and his team. We got stranded on our way home from vacation... Michigan to Boston. My Mazda CX-5 had a brake line let go at a rest stop on a Saturday. They were kind enough to wait for us to get there .. it was close to closing time and they diagnosed and found the part for us. We were back on the road Sunday afternoon. They are lifesavers!! Thanks Guys! read more

Tire Choice Auto Service Centers - Monroe and my Mazda - Tires Near Me - Sandusky, Ohio

I have been here twice. I am not sure that these guys know what they are doing. The first time I was charged $575.00 to replace a front exhaust gasket. They could not figure out why my check engine light stayed on at the time. I was told to make an appt and bring it back . If they couldn't figure it out after one hour I would have to pay $100.00. Now since they worked on the gasket on my car I have a humming noise from underneath. I took it back to them . This time they said I needed a new differential . I said how much ... the mgr said I don't know. I will call you with an estimate . That was 5 days ago . My car only has 52,000 miles on it . I took it some where else and it was an easy fix. Not the Differential . I don't think these guys know what they are doing . I would not recommend taking your car there . read more

I scheduled an appointment for an oil change online but didn't know that the shop didn't receive it on their end. However, they made sure to take care of me and more. These guys are welcoming, caring, and respectful all while working on the maintenance to your vehicles. I now have a new place to service my vehicle. read more

Bought two tires and got a 21.99 oil change with tire rotation.Service was decent and price was okay.Not bad for a chain shop read more

Tire Choice Auto Service Centers - Tires Near Me - Sandusky, Ohio

Came in here after being told by a dealership I needed to get my brakes done right away. They insisted on inspecting them here before selling me anything. Turns out I only need under $100 worth of work instead of almost $400 the dealership had quoted! Nice, honest people here! read more

I love Tire Choice! They're always ready to help and get you in as soon as possible. Devon and his team and so helpful and knowledgeable. They're very quick and always offer fair prices. I will recommend Tire Choice to anyone in town! read more

You know first I gave them 5 stars, I thought they did a good job, till I found out they lied about the old tire (which they replaced for 108) being the source of a annoying clicking/thumping, after the tire was replaced it continued to thump and I was pissed thinking they fixed the wrong tire. While driving it got so bad that I pulled into a parking lot to look and see if it was going flat, turned out EVERY SINGLE DAMN LUGNUT WAS LOOSE!!!! LOOSE ENOUGH I COULD EASILY TIGHT THEM BY HAND!! Now just imagine if I had been going down the road when the nuts finally came off all the way, I could have possibly crashed, could have possibly died. PLEASE, if you value your time, money and safety don't go here! read more

Tire Choice Auto Service Centers - Tires Near Me - Sandusky, Ohio

I had them look at my sons car a few days ago .. unfortunately they were not able to fix problem because it was too extensive of issue but they were honest , friendly and willing to guide me in right direction.. they didn't even charge me to look at his car!!! read more

This is the best shop I have ever found. Whether its simply maintenance or repairs, I feel complete trust in dropping my car off because its been solid every time. Good work and fair prices. The manager Devin knows how to run a shop and is always friendly. 10/10 Recommend! read more

We were on our way to cedar point and got a flat. Called monro at 6:35pm on a Friday, they close at 7, and they told us to come in. Arrived at 6:47 and were out with a new tire and great service by 7:13. Thank you!! read more

Had a blowout on the Ohio turnpike. After calling AAA to change to the mini spare, we needed to get a tire the rest of our trip to Washington D.C. The closest city was Sandusky and after calling a few places, this place was the only one who could get us a tire right away on a Saturday. When we arrived they had the tire ready and we were out of there in a half hour. A little off the beaten path, but I'm so glad we went there. Friendly and prompt. read more

Utilized oil change coupon for 15.99, I realized there was a couple quarts extra but $90.00 oil change. Manger lied about the special oil required. I checked with manual and the dealership. Fraud!!! read more

I have been going to Monro Muffler for over 2years now. Each time I go the service is always fast, friendly and efficient! They get the job done and never once was I told that I had to come back. The prices are very reasonable and competitive. The manager, Gerry greats you when you first go in and he runs a tight ship! I would sincerely recommend Monro Muffler to everyone. The Sandusky,Ohio location is flawless. Giovanni Bendetta read more