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Firestone Complete Auto Care

3.9 (67 reviews)
Closed 7:00 am - 6:00 pm

Services - Firestone Complete Auto Care

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

17 More Services

Oil changes

Auto wheel alignment

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

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Recommended Reviews - Firestone Complete Auto Care

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I added dust to show these greasy hand prints on my real lid made by the worker unprofessionalism

I Called Firestone St. Augustine on 57 San Marco Ave on October 5th to inquire about tire prices. The Man told the last tires I purchased two years ago were 700.00 but now they are 900.00! I told him thats too much and my budget was 5 to 600.00. He started looking and told me he'd call back. He didn't! Tires 900.00 last 2 year's? Ha! I purchased tires elsewhere 80.00 a tire great ratings. 327. For 4. I called Firestone back and made an install appointment for the 10th of October at 11am. I showed up for my appointment a nice gentleman with a mustache asked me to please make another appointment for Friday and they'll get it done in 1.5 hours and he'd give me a discount for my trouble. Ok 9am appointment Friday. Friday at 8: 45. I walk in a another guy is there. Big 6'5 6'6 not friendly at told him my situation and what the other gentleman told me. He "A discount!" I don't know about that! Then said he'd call me when my vehicle was done. I responded I was told 1.5 hours. He didn't respond. 1st Rude hap. I went for a walk and came back at 10:22. Mr rude sees me and says there's still 2 ticks ahead of you what do you want to do? What a question a? Don't you already know I think to myself, I said my tires installed and why are you trying to get rid of me? No response again. 2nd rude. The rest below is the appalling outcome! And all I have received from Firestone and Bridgestone support i generic responses! Please read and enjoy! This happened on Friday the 14th of October a disgrace to the St Augustine business community. My experience at Firestone St Augustine today: Hello in brief because the St Augustine, San Marco store wasted 5.5 hours of my time today then I was called a b__ch by some ignorant goof in an old navy shirt that was sitting behind the counter taking with the crew. On Tuesday I had an appointment at said location when I arrived and checked in I was told to come back Friday because workers called in sick and I would receive a discount. I just returned home after a 5 hour wait at a 845am appointment. the vehicle was finished I paid and when I started my vehicle the air light was on. After So I stopped and started the vehicle several times to see if it would resolve but it didn't. After this extra long wait I was a bit annoyed so I went back in and told them and said "its ok though I'll do it myself to avoid another 5 hour wait. So I was then pursued by 2 people the rude manager and the jerk with the old navy shirt. The manager ran up to my moving vehicle and was pounding on my windows. When I got a chance to roll it down I told him to get the f away from me, he then returned to the driver window and told me to never return to this facility again. The jerk on the passenger side with the old navy shirt on told me the same "never come back here" with a very insane look on his face. Now one each side of my vehicle standing close intimidating me I couldn't move.. I kept telling them to get out of my face but they would not. So I said b__ch get out of my face figured that might do it. That did it they backed off. That's when the idiot in the old navy shirt called me a b__ch. Wow! A worker and a manager calling customers a b__ch and intimidating me.. By the way I was told 1.5 to 2 hours to get tires mounted. I was there from 8:45am till 2: 20pm. At 10 I was told I was 2 tickets away from being done , I sat and watched 5 tickets completed and it took another 4 hours to be completed all because I didn't buy my tires there. Talked to other customers while waiting that came in after me who's jobs were completed before mine 12 o'clock appointment. Thanks Firestone for your friendly experience and your representative calling me a b__ch. By the way not once did anyone say sorry for your wait. But the workers did stand around and talk to customers for 20 minutes at a time. No wonder why no work gets done. By the way tell the ugly goof ball in the old navy shirt that called me a b__ch that the light didn't go out and yes I finished their job in 5 min. This old navy sheep dog called me a bitch twice. Little men trying to intimidate a 65 year old dude because of their unprofessionalism. This is the end of 30 years of my wife and my firey firestone business. We'll tell oh alot of people about this one! Thanks ugly old navy dude! Wasted words on these idiots parts. I wouldn't ever return Anyway, would you? Not part of their idiot club! What should have been done in a real business: Call customer immediately apologize for their wait. (Don't run after them and beat on their vehicle) Tell them their light should go out in a mile or two. Tell them we value your business and please come back, Situation resolved and defused. But no I guarantee you this manager has a routine of being stupid! They like bait people so they get out then they call the Police. Plus the light didn't go out the right front time had 32 pounds instead of 36 I finished it at home.. The good reviews below are staff added

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2 years ago

Poor customer service, long wait time even if you have an appointment, wouldn't recommend this place

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6 years ago

Great customer service from Joe. Their are honest, and friendly. Will recommend this place 100%

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Ask the Community - Firestone Complete Auto Care

Review Highlights - Firestone Complete Auto Care

Shannon is a great service advisor who goes the extra mile to take care of his customers.

Mentioned in 4 reviews

Read more highlights

Grease Monkey - My second email to the person (Stacey T.) who commented on my Yelp review. Pretty sure it's a bot.

Grease Monkey

(28 reviews)

Been going here for years and Clayton is always so nice - this time Austin was extremely helpful…read moreand made me aware of a problem caused by getting another place to do my oil :( they topped off my oil as a courtesy as they always do and next time I'll stick with them!! Shout out to Kelso and Julian.

I've been coming to this Grease Monkey location on and off for quite a while and have never had an…read moreexperience like I did today. I came in around 2 PM on a Wednesday and was the only customer. From the moment I arrived, Austin was rude and seemed annoyed that I was even there. Normally, I'm greeted at my car window and asked what type of oil change I need. Instead, Austin stuck his head out of the door and yelled from a distance asking what I needed. I told him I needed a full synthetic oil change. I found it unprofessional to not approach the vehicle and to communicate by yelling across the parking lot, something I've never experienced here before. He told me to go to bay 1. When I began pulling in, I hesitated because staff usually guide cars over the opening in the floor. After waiting briefly and seeing no guidance, I slowly proceeded into the bay. Austin then rudely snapped, "I told you to go to bay 1, not inside it." I apologized, but I was honestly shocked by how he spoke to me. Perhaps if he had approached my car when I arrived, I could have heard his directions more clearly. At that point, I seriously considered leaving and taking my business to one of the many other oil change places nearby. I decided to give it another chance, assuming maybe we had just started off on the wrong foot and the holiday season can be stressful for everyone. Unfortunately, his tone continued to be abrasive. He asked me several questions one being whether I'd been there before (I know they keep records of this), and why I didn't have the sticker on my window, all in a way that felt accusatory and dismissive. Clayton, who appeared to be management, took over the rest of my service and was professional and kind. He recommended some additional maintenance that my car likely needs, and under normal circumstances I would have agreed. The total would have been approximately $400-$500. However, Austin's behavior and tone left such a bad impression that I declined any additional services during this visit. I would like to continue supporting this business, as I've had positive experiences here in the past. Unfortunately, Austin's attitude made this visit extremely unpleasant and will likely prevent me from returning. Customer service matters, especially when customers have plenty of other options close by.

Firestone Complete Auto Care - tires - Updated May 2026

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