Amazing service, honest and hardworking employees and management. Highly recommend. Carlos and Carl were incredible. Can't say enough nice things about this place. read more

Took them two days to finally put the wrong size tire on my wife's stock ford explorer.. This tire is extremely common but for some reason they couldn't find it in two days time... Both days my wife sat at their shop for hours waiting... The first day they told her they had the tires and then after several hours they told her that they didn't have the tires... she missed two days of work and the kids missed two days of work for one bad tire... read more

From out of town, traveling on vacation with our kids. We had an emergency with our tires. Stopped in because they were the nearest tire store. They treated us so kindly and professionally. Repaired our tires within an hour even though they were super busy and afterward told us it was on the house. This is the sort of place you hear about second hand and think the story has to be an urban legend. Incredible experience. read more

I was in town for a family reunion when about 30 minutes left in my three hour drive to town, my car started making a weird noise. I would only be in St. Augustine for 24 hours, but I was going to have to make a six hour drive after the reunion. So, I wanted to get a diagnostic on my car as I was worried the noise belonged to a problem that could cause my car to breakdown on my drive. My aunt who lives in town recommended this place to me. I made an appointment online for 8 am the next day, and it was super easy. I got there right when they opened and as I was walking in, I noticed they were already getting pretty busy. There were four people in front of me in line and three people behind me. However, they were quick and efficient. I told them my issue and what I wanted, and dropped of my car and was out of there in 5 minutes. At 1:30 I got a call about what the problem was; it was my compressor. They said it needed to be replaced or recharged, but I had it replaced in September. So they went ahead and recharged it, but at 3 pm, I got a call that it didn't work and should go back to where I got it replaced. They were very nice and when I went to pick up my car, they didn't charge me a thing!!!! I also noticed once I left that they filled my tires with air. They were awesome. read more

This review is also for the Palatka location! I purchased new tires and had them shipped to the downtown location. I asked them to check my alignment and price a couple other things as well. After sitting for a couple hrs, the tires were done. They quoted me on something entirely different and didn't even look at the alignment. The girl said "we will check all that when you come back for the brakes". I left and went back to work. On the way home, my tires were shaking. I made an appointment at the Palatka location, as it was closer and I didn't want to return downtown. They told me my tires were NOT balanced properly and I definitely needed an alignment. I took another day off of work. After 5 hrs of sitting there till closing, they gave me my truck back and said "we fixed the balancing and we are sorry, but the alignment we tired, but you need cam bolts so we couldn't complete it, but we will price it and call you"! I said I just need it done. I don't need it priced as I couldn't imagine it being drastically more. These tires cost me $1300 of money I didnt have and I didn't want them ruined. I left there and my steering wheel was at 2pm! The alignment was WORSE! After a week of not hearing from them, I called and was on hold for a while then disconnected. By the time I was able to get the time off of work again and bring it somewhere else, my two new front tires were shot! I got the alignment somewhere else but unfortunately don't have another 600-700 with installation to replace my tires again so I've been driving long distance, a while on a bad tire. I am so disappointed with this company. If you are a tire shop and cannot balance tires or perform a simple alignment. How are you even in business? Now I will be just under $2500 for tires and alignments when this is all done, due to their negligence. I will never return and I hope I can prevent others from wasting time and a lot of money with them! read more

Tire Outlet - Tire worn down from poor alignment - Tires Near Me - St Augustine, Florida

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My whole family used to love this place and have gone here for everything for 5 years. The past 2 times we've used them recently, one for an AC issue, another for a basic oil change both with appointments. Waited DAYS for the AC to be done with little to no communication while they gave us the run around. Waited over 6 hours for an oil change. Pay an extra couple of bucks and go elsewhere to save time and stress. read more

needed a tire looked at. Wife made an appointment and waited two hours. car was never even looked at. very bad customer service. car was never looked at. read more

I pulled in the tire outlet a few weeks ago because my tire was rapidly dropping pressure. I dropped it off and they said they would fix it. They never called me back and ended up being into the next day. When I went to go pick it up they said it would be free and didn't give me any paperwork. I was happy about that until I got half a mile down the road and had, a complete blowout causing me to have to pull over on the side of the road and put on my spare tire. I immediately went back. Manager was kind of dismissive and said oh you have another piece of metal stuck in your tire. That's when the mechanic came out and said, "you gave that back to the customer? I wasn't done with that yet. I told you that there were, two holes in the tire that needs to be repaired. "They sent me down the road with a tire that was about to blow out. It could have caused an accident. Then they told me that I had to buy a new tire. They still didn't give me any paperwork and it took them three weeks. They never called me back and I had to keep calling back over and over and over again. They gave me a little bit of a discount on the tire, but it was one of the worst experiences I've ever had. The management team is absolutely worthless. And I would warn anyone before going there. I'd rather go to Walmart, and for me, that is a lot. read more

Tire Outlet - This is what their incredibly poor service caused. - Tires Near Me - St Augustine, Florida

Like most people - whenever you come to a place like tire outlet it's never the best of news. Being that I'm from NYC, I have had my share of mechanics trying to hussle me when it comes to my car. However I must say, everytime I have come in here like today- they have always been professional, and helpful in answering any and all questions concerning my car. They are not expensive and their labor charges are way better than any dealer you can go to. I went to the Kia dealer recently and just to see what the problem was it was $120.00. I had a similar situation pop up with my other car and for free they looked at it and help me diagnose the problem. They are trustworthy and professional. Give them a shot!! They have been here for years! They have a reputable name! read more

What to do when you're on a road trip far from home and your tire is flat? Well panic was my first response but once sanity prevailed I got a temporary spurt of air from my hotel and headed to Old City Tire. Definitely not the fancy type of garages I'm used to but these guys know tires! They've been in business a long time, have decent prices and made me feel comfortable from the time I pulled in (no small feat for this big city girl who relies on her car to work!) And the price? Just $15 for the repair (clearly I'm not in Chicago anymore!) I was in and out in no time and reassured that all was well so I could continue on my journey. If you find yourself in St. Augustine and you need tires- this should be your go to spot! read more

Tire Outlet - Pulled this out of my tire! - Tires Near Me - St Augustine, Florida

Mhmmm... I'm not getting the same results as others! I was told I needed an alignment then told I needed a more thorough work than that...long story short my car still wobbles the tires shake and a couple days later my door comes off! I called hem back and no response and overall I thought I was getting great value and it wasn't the greatest outcome! read more

Several months ago I took my z-71 in for some Tires and an alignment. I was told I needed lower ball joints. I decided to get a couple more opinions. (I had these looked at by two separate reputable shops and an independent. They all stated the ball joints were fine and it was the struts. The struts were replaced) As an owner of several businesses we've used old city tire on several occasions. We've always had such a good experience I wanted to give them the benefit of the doubt and have them do the alignment. Today is the last day unfortunately. I had one of my project managers take the vehicle in for an alignment. It was dropped off and a few hours later I received a call from a gentleman who stated he was the manager. He explained that the lower ball joints on both sides were faulty. I let him know that I would give him a call back. I called both shops and asked them again if they saw any reason to change the lower ball joints. They both said absolutely not. I called back on again. I once again gave the benefit of the doubt and ask how much it me the price and I explain to him that replacing the lower ball joints of the other two shops was $140 less If I wanted them to do it even though they said I did not need them. The manager told me that he doesn't like being called a liar. I asked who called him a liar as I've never stated that and even responded with. I never called him a liar. In the end this turned into a time suck to the point we have picked up our vehicle taken it to another facility only to find out from them the ball joints are in fact in hood working order. This is a real shame as previously stated this was our goto for these types of repairs and now I'm left wondering how many repairs we've paid for that were not in fact warranted. read more

A week and a half ago, I took my car in for two front tires and an alignment. I was going out of town with my kids the next day and wanted to be safe. Once on the road, I noticed my steering wheel was not straight. When my car got up to 50 miles per hour, the front end began very badly shaking. My hand on the steering wheel was vibrating. I was very afraid for our safety. On Monday, Melvin at Old City Tire was called to alert him of the situation. I was going to have to take off work again to bring the car back to them to have them rectify this issue with the tires and the alignment. When I returned in the afternoon to pick up the car, Melvin assured me the steering wheel was straight and no problems could be found with the new tires, the balancing, or the alignment. On my way back to work, GUESS WHAT....my steering wheel was still the same. When I arrived back at work, I called Melvin again. I asked why my steering wheel was still not straight. Melvin stated that I should have had all four tires replaced due to wear on the back two. When I inquired as to why this was not mentioned or recommended verbally or on my bill, he had no explanation. He did state that his "guys don't always follow through or do what they are supposed to do." I did not have any vibration in my car prior to having the new tires put on. Melvin assured me one of his "better" techs actually checked the balancing and alignment to find no problems. Melvin stated "I find it hard to believe your steering wheel is still not straight." Why would I lie about that fact? Anyone can see this. It should have been checked, especially when that is part of the reason I brought it back. When I asked to make an appointment this week to come in to wait to have the alignment RE-re-done, he said I could make an appointment but they mean nothing. I will still have to wait in line. I HAVE ALREADY HAD TO TAKE OFF WORK FOUR TIMES, HAVE SOMEONE GIVE ME A LIFT TO AND FROM THEIR SHOP AND MY CAR IS STILL NOT RIGHT!!!!!! THIS HAS COST ME 4 HOURS FROM WORK AND YOU CANNOT MAKE ME AN APPOINTMENT????? Melvins' response was "Your work situation is not any concern of mine." This was repeated several times by Melvin. So now I will have to take off another hour to drop my car off, another hour to pick it up and HOPE it will be done properly. SO Ladies, if you want to be talked down to, patronized, and treated poorly, please go see Melvin. The kicker to this story is that Melvin IS THE MANAGER and still talks to customers that way. Never was an apology given for my having to return so many times, for my time off work, for my gas, for my fear of driving with kids in the car with it working improperly. I called to speak with a District Manager. I also attempted to contact the corporate office. NOONE FROM THE CORPORATE OFFICE EVER CALLED ME BACK. The district manager did eventually call me back. I was encouraged to go somewhere else to have my problems rectified and send them the bill. read more

this place has gone completely down hill, truly nothing like it once was. Their front desk service is terrible and they are super rude. They need to hire someone that can manage things more professionally instead of someone that wants to blame the customer for faults of their own. I have never been treated so poorly, I high suggest to go to someone else. read more

Had my rims delivered here for installation. They called me to reschedule my appointment that was for next week. I literally was there 45 minutes later to drop of my jeep and they called me 2 hours later to pick it up. My husband and I were extremely pleased with the service and everyone I encountered there was professional. We would definitely go back to them and I am glad to support local business. read more

Tire Outlet - Tires Near Me - St Augustine, Florida

Woke up to a slack tire. Called Old City Tire & they told me to come in & they could patch it for free!

Been here a few times now, and I've always had such a pleasant experience. They're very honest and great at what they do! Highly recommend them to anyone! read more

I had a nail in a tire on a hot June day. Went to two other places before I got to Old City Tire. Everyone was busy that day! Old City took care of me even tho they were busy too. In under an hour my tire was repaired. They didn't even try to sell me a new one. Everyone was friendly and professional. I would go back again. read more

Friendly service. Dropped off a tire to be patched. I returned 45 minutes later to pick it up and it was repaired free of charge. What can I say other than it was a pleasant surprise. read more

Old City Tire is just that. They sell unused "OLD TIRES" as new tires. We purchased four "new " tires for my daughters car for her commute to college. Unfortunately, after a short time the sidewall started to peel away. The tred is fine but the sidewall is gone. When confronted with the issue, they stated that we could not prove that we were sold old tires as new. We confirmed the age of the tire at "tire kingdom" as 2008, a four year old tire. WOW. If that isn't putting your life in danger, you could have a blow out at anytime especially in this heat on a compromised tire. The facility will do nothing so I will have to report them and maybe someone's life can be saved in the process. STAY AWAY FROM OLD CITY TIRE read more

We had the pleasure of taking a tour of the historic district in St Augustine, FL. Upon returning to our truck to leave I found a note that was written by Old Town Trolley Tours. Basically our tire stem had split open and caused an immediate dispersal of all the air. Great... a flat tire on vacation !!! When our truck was loaded on the tow vehicle, Old Town Tours had a tour van take our entire family to the Old City Tire Outlet. Many thanks to everyone at Old Trolley Tours and also Old City Tire outlet. Neither the towing company nor the tire repair folks charged us ANYTHING! These are truly good folks that do much more than just put in a 8 hour shift at a job. thanks, Larry, Paula & Hannah Jones (Prattville, AL) read more

I had just gotten a new (used) car and on my way home from the DMV with it officially in my name, my tire light came on and I noticed my tire rapidly losing air. The previous owner had just gotten new tires on the vehicle and the staff at old city tire outlet helped me understand what the issue was and fixed it up in less than 40 minutes! Suddenly I was on my way again as if nothing had happened at a very affordable rate. The staff here is friendly, helpful, and hard workers. Definitely recommend this place with any of your tire needs!!! read more

This place is the best! Customer service is great and the issue is resolved very quickly even if they're busy. Melvin along with the rest of workers are very skilled and I know they are very honest and truthful with their work! Definitely one of the best places to go to for any issues with your vehicle. read more

Stopped in with my RV on my way home to Tampa Bay, there was a lot of shaking... I was told about 45 min before they could get to it. Found both front tires we separating, they did not have new tires there but had 2 used tires. Their price was very fair, I was done and gone under an hour. They remind me of the local place I go when I'm home and I need tire replaced or repaired read more

Richard and Dave down there took great care of my car. I was on vacation visiting the fort and nearby shop sand had a blow out and was recommended to them by the restaurant we were eating at. They had a great price on a brand new tire and had me in and out in 15 min. Great job, I wish we had an old city tire in my town. read more

Tire Outlet - Best tire shop in town - Tires Near Me - St Augustine, Florida

I had an RV at my house over the winter and the back r=tired were low, took it to Old City tire to check them and refill which they did promptly and did iy free. Several times have had no charge for checking tires that were low as well replaced a bad valve stem at no cost, You seldom find that type of courtesy these days. And they are always friendly, used them 5-6 times already. with the best experiences. read more

Stellar! I never cease to be amazed at this place. From their prices all the way to their customer service, both times I have taken my car here they have blown me away with how quick, honest, straight forward, friendly, affordable, and efficient everything they offer is. They always provide great service with a smile, and never try to push you to get any more services done than what you came in for. If you ever want to support a local business that will take great care of your car, don't hesitate to go to Old City Tire Outlet! read more

After becoming frustrated by some of the other local tire companies that have recently undergone new ownerships and restructuring, this place was a breath of fresh air. No pressure sales, good new tire prices and used tires available as well! Polite, knowledgeable staff, comfortable waiting room environment. My new go automotive spot for everything my car needs. read more

Took over an hour to change one tire, told me it was done and went out to leave and the tire was completely flat. Took them another 45 min to change that tire out and offered no apology or compensation, would've settled for just an apology but got nothing. Pricing was good and people were polite though. Just listening through what the employees were talking about I kept hearing the the counter guy apologizing to other customers for mistakes and getting into another employees for a poor Job on another vehicle, a trailer that needed new tires was done incorrectly. Will never go back. Only gets two stars because pricing was good and the guys were nice. read more

I've been coming here for years but they are better than ever! Customer service is A+, Ken offered me a ride back to my office while my tires were being changed and also gave knowledgeable tire options to consider, so I could keep the costs down! They have my loyalty now, for sure! read more

At old city tire's install tires on my 2006 Toyota they have my truck from 9 AM till four in the afternoon they at 3 o'clock with my wife went by they still have my truck up on a jack didn't balance my tires they cut my TBI sensors very bad service not professional through my tires on top my truck and thee leaking and nobody wants to make it right with meT read more

I bought new tires and had the front bearings packed on my 1982 GMC. The price I paid for the no name tires was high, but not too bad. However, when I got the truck back it pulled hard to the left when the brakes were applied. So hard the steering wheel would spin under my hand. They said it was a coincidence. After a bit of complaining, they pulled the wheel and reassembled the caliper. It seems to be fixed, but never a woops or sorry or anything. Last dollar they get from me. Try somewhere else. read more

I will never do business with Old City Tire again, after generations of our family farm using nothing but Old City Tire. If you don't like giving your money to an owner that doesn't care, at all, about you or his employees, this is NOT the place to go. Old City was bought by a new owner two years ago. Since then all long term employees have fired. This owner managed to KILL a business, take away livelihoods and destroy the Mom and Pop icon known as old city tire in St. Augustine. Under the new ownership, one employee was fired for smoking in the designated smoking area, for his 1st break of the day, 4 hours into his workday. Another was fired after returning from work comp due to a broken foot, which happened while on the job. Another was left for dead on the side of the road after not returning from a service call. Instead of tracking his route and checking on his well being at the end of the business day, they locked the doors and went home as this man (a LONG term employee), laid on the roadside with a stroke. Word has it that ever since the long term management was fired, you will spend hours getting a tire plugged or a valve stem changed. God help you if you actually need a set of tires installed. The new management is not friendly and customer service is horrible. What used to be a very busy lucrative shop is now left with hardly any business at all. The empty parking lot tells the story. If there was a lower rating to select, I would have chosen that. DO NOT WASTE YOUR TIME! read more

Bogus road hazard warranty sold here! Go elsewhere if you can! They won't cover the warranty that I purchased with the tires.

Had a nail in tire, called got in, fixed, out door in less then 1 hour. Very nice & professional staff, will go there anytime and when need new tires. read more

We were on vacation and our car's tire pressure sensor lit up. We stopped by to have them check the tires, we thought we might have a puncture. They took the time to check each tires pressure and found that they were under inflated. They filled up each tire to the necessary pressure and sent us on our way. They didn't even charge us anything for the check and the fill. Excellent service! Thank you very much!! read more

Visiting St Augustine for the day and had tire troubles. These guys got us taken care of. Not to mention, bought 2 tires with just about full tread for less than the price of a new one down the road. Thanks again for your help. read more

These guys were awesome!! I was passing through St. Augustine on a Saturday and one of my tires was low. I pulled in and the manager on duty, Dave greeted me at my car and handled the situation with no questions asked. Their shop was clean, employees were nice and the next time I need tires, I will be getting them from Dave. Class act people with premium service!!! Love it! read more

My family and I have purchased our tires at Old City Tire for years. However, after recent purchase with them, we will no longer use them, nor recommend them to anyone. Their customer service is nothing like it used to be. We recently purchased 4 tires from them, had an incident with one of the tires and needed another one. We asked for the same brand as the other ones, ordered it because we were told they don't keep those in stock, and ending up with a DIFFERENT brand. When confronted with this problem, the staff at Old City Tire was rude, condescending, and flat out lied to our faces. They had the one we ordered but only admitted to it AFTER exposing their untruths. Go somewhere else for tires, the folks at this place are unprofessional at best and not worth your hard earned money. read more

This business has been sold and the new owners do not care about you or your safety. Went in for an alignment and two new tires. One month later we had two completely bald tires and the bushings were bad with the tow had over an inch of play. They admitted they had a hard time aligning it but never admitted my trailblazer was too complicated for them. Beware they are not ASE certified. read more