I found out that I had a flat tire at 5am this morning. Had to bring family to Tampa and decided to be at Mavis at 7.30 am. They open up at 8. The "manager" was there and after explaining it was a bit of an emergency he said, my guys will be here at 8". No problem, I will wait. They took my car on the lift at 8.05 and started working on the flat tire. So I thought.
At 8.45 I look in the workshop and the hood is open. A mechanic is checking the front brakes etc etc. I ask why the hood is open for a flat tire? "We always do a multi point inspection sir!" So I asked if I gave them permission to do this as my car just had a full service of 800$ at my dealer one week ago. The front desk told me that this is State regulation. What????????
There is only one person that gives you permission to open up the hood for an inspection and that's me! What a bullsh!t nonsense. When I said you only do this to upsell me things I don't need they became angry. Well so did I......... very angry. I told you I was in a hurry and you just wasted 45 minutes without telling me. Another customer came in and he was told they would do the inspection. The guy laughed and said, no way (as well)
When I (once again) spoke to the front desk guy and told him I was not pleased he pissed the payslip under my nose and did not want to talk to me anymore. That made me even more angrier so the manager threw me out!
I went to Mavis with 3 of my cars since they opened up in St Augustine. They never did this in the beginning. They lost a good customer for ever!!!!!!!!!
By the way their hourly rate for a mechanic is 158$ per hour. You better realize this! This is close to what a consultant charges per hour!
I HAVE to give one star, but none would the best here.
UPDATE: I FOUND OUT 3 HOURS LATER THAT THE TIRE IS STILL LEAKING. My advice, avoid the place at any time!
LAST UPDATE (I promise)
I called Discount Tire on the 16 in St Augustine. I could come bevrucht away. Arrived and was shocked. Min 50 customers, full workshop. Iff course...... they are next to the I95 on the Saturday after Christmas! I thought, this will cost me the rest of the day. Very, very friendly staff. And honest. Within 20 min the technician called my name. He's ready. Huh?
Yep, there was a hole in the center of the tire. Easy repair. So Mavis screwed this one up completely! I got ready to pay and thanked him for the quick service. No need.... It's free. Excuse me? No not charge for this. Unbelievable. So I tipped the guy 20$ and left as a happy bloke. Guess who will do my tire stuff from now and won't? Exactly! read more