While in town for a baseball tourney the control arm broke off on my vehicle. The car was not drivable not even moveable. After speaking with the location telling them what happened that the car is not drivable that we think the control arm is bad, we chose to have it towed here for repair. The following morning at 7am exactly, I called to discuss the issue, and was told they would call by noon, no news so we called at 12:30 to check status of the repairs. The parts needed are on back order and it would be a week plus before getting it repaired. Frustrating but Understandable and not their fault. We got a rental car, we were headed back to Kansas City, decided to stop and make sure nothing valuable was left in the car. Pulling into the parking lot we noticed my vehicle halfway into a spot with the nose sticking in the road. As we pulled closer it was clear they drove my van, ripped the bumper off and caused additional internal damage. I walked into the store asked 1st about any update on the parts, then asked what happened to the bumper and did they try to roll it... he said 'we tried to drive it in to the bay'. When I said ok so how do we get that fixed, 'I guess take it to a collision center we don't handle that stuff' when I said wait a second you guys damaged the vehicle, he told me to call corporate he doesn't know how to handle anything like that, then told me it came in like that and the tow driver did it, then said it was from the accident I was in yesterday, (I wasn't in an accident yesterday) and we needed to leave ... Had we not decided to check the car before heading to Kansas City who knows what would have happened and what we would have been charged for. So my car is not drivable, is half way in the road of the parking lot and now with thousands of dollars more in damage. Mistakes happen but I'm dumbfounded by this experience and the total lack of decency and professionalism by this location and company. Do not bring your vehicle here under any circumstance. Luckily I have photos from the tow driver after he placed my vehicle and what it looks like now!! Nuts! So now, because my vehicle is clearly not safe here, nor will it be taken care of here, we have to have it towed again to a reputable shop. If anyone needs it here is Josh's number, the district manager of this store , here ya go 417-217-5903. No help either instead accused me of bringing it in like that. Josh we all have camera phones! And I'm sure you have cameras in your shop. Train your people better! read more