Thank you, Bethany, but no one said anything about apples to apples. I talked to your sales person Tommy. There wasn't any impression of him trying to helps us out and get the work done. After finding another mechanic. We do believe everything was extensive to repair. But, proper customer service would have been trying to get to a middle ground of "hey we can fix this now" and come back for other fixes later. Appreciate your reply. read more

Excellent repair and customer service! They stand behind their work! I have referred family, friends, and coworkers there.

Found a van just like I wanted, online, 1532 miles away in Springdale AR, two months ago. 133k miles on it. I *really* needed a partner in this situation, for this big purchase. !! HCS was stunning: did an extraordinary inspection of the car producing a very detailed report with notes and photos. Then, Jeremy spoke with me about the details, letting me evaluate the van for purchase via all his auto knowledge and wisdom. He took it into the extra details I needed for buying it unseen (like 1 seatbelt will need to be replaced, the bumper has been repainted - even though carfax didn't list an accident). Also, Sheila gave me her opinion on the look and feel of the van. Both were sooo helpful and appreciated!!!! I've got an adopted child on the way! I've now driven it 2200 miles and just had it serviced by my long time local mechanic - nothing missed by HCS. The cherry on top: after it arrived, I went reaching with a mirror to find the loose motor mount nut they'd photographed. Nervous to drive it and damage that engine and transmission that should be able to go 400k. I nearly cried ... of course the HCS Tech retorqued that nut. That's exactly how I would treat someone else's car. Thank you so much, HCS. It made an extraordinary difference for me here in CA, and will for many years!! read more

HCS Auto Repair - Auto Repair Near Me - Springdale, Arkansas

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Great service! Very friendly workers who know how to fix your vehicle!! Highly recommend this place for any car issues you have.

Superior customer service and work! Took vehicle to dealership where they said I needed a bunch of work done. For a 2nd opinion I brought it to HCS where they prioritized all needs letting me know what needs to be done vs what doesn't need to be done. Saved me a lot of money and vehicle is solid once again! Thanks to Derek, Crystal, Tommy, Hunter and their crew for being honest and showing me what is valid and not. Don't take your vehicle to a dealership, bring it to these guys for service! They are the real deal!!! read more

I own a small landscaping company and my water pump went out On my truck. I was referred to go to HCS by the towing company. i had my truck towed from Fayetteville to Springdale To HCS. The manager called me and said it needed a radiator, some hoses and water pump all replaced and charged me $2700! I had just replaced the radiator not to long before and was shocked at price the manager gave me. I know several mechanics and they all told me I was being ripped off! But couldn't afford to have it towed to another shop or have to wait even longer for my truck to be fixed Because my sons and i needed it for work desperately! Being overcharged for their services was bad enough but having to take my truck back not once but 3 more times because they didn't put things back together right! And the third time i pointed out to manager that it was missing bolts around the shroud! He said he would order them and call me back! But he has never even returned not one of my MANY CALLS! My truck is now damaged over what they did! The Shroud missing bolts caused my fan motor blades ro break off! It sounds like a het engine taking off! And my truck now leaks oil when it never did before I had them work on it! I have called countless times and receptionist tells me manager isn't available but they will have him call me back but never has! I drive there hoping to reach him but he was not there So i have been told! I have been told by several mechanics that know my truck and said these damages were caused by them! I want my truck fixed and need it fixed now! my truck is my only means to making an income for my two sons and me! Please help! My number iss (479)-422-1711 read more

I have been going to Doug and the team at HCS since I moved to Arkansas in 2014, and it has been the best auto-repair experience I have ever had. I have had them change my brakes, oil leaks, shocks, tires, and a host of other repairs that in the past have costed me $100s more with other body shops. But not with HCS. They are fair in the pricing. They let me know what they recommend and if I want to proceed (I love that I am in charge of my car!). When they make a mistake (which they have -- they are human, after all), they have fixed it on their own cost. I cannot recommend this auto repair shop more highly. Friendly. Honest. Helpful. That is all I have received from HCS. If you go, make sure to tell them that Greg sent you! read more

I would check out other places before you let them do any work to your vehicles. they installed a reman part and sold it to me for a new non-reman part would cost. not trustworthy in my book. read more

Sheldon at HCS was extremely helpful to me! I needed to get a quick inspection done of a used car I was looking at in the area, but I live about 75 miles away. Sheldon helped me coordinate with the seller, performed inspection, and found out the car was substandard in a few areas. All in the matter of 2 to 3 hours! Thank you Sheldon for your professionalism, accommodation, and helpful service! read more

Just want to say a Big Thank you to Jordan !! Had a problem with my Sensors in would not go off .. I went to HCS with out a appointment.. Jordan took care of me right away .. Fix it .. no waiting !! Customer service was great ! Thank you read more

I was very pleased with the how responsive HCS was when I notified them that a part they had installed for a repair a month earlier had failed. They set up an appointment and corrected the issue. Very professional. read more

This is a shop I trust to give me a fair quote. As a woman, I have always felt respected and received friendly, fast and professional service. I would highly recommend. read more

I went to repair my car and asked for the time frame to fix my car. Advisor told me 4 days only. Actually, he took over 3 weeks because he had poor management in ordering and managing time. I can't get free 30 points inspection and $100 off over the $3000 repair charge as advertised in our mailed box for new customers. read more

Why you have lost me as a customer: 1) was told diagnostics would be $160 if ink diagnosed, if I had it repaired their it would be offset in the price of repairs... My ubderstanding either the $160 would be charged than deduct from cost of repair or not charged at all for. REALITY: was charged an IN ADDITION TO REPAIRS- line item that reads "labor for "diagnose engine overheating" I'm fairly certain diagnose is a shortened version of diagnostics . 2.) Line in item parts - (2). Coolant- no surprise there however how on earth can I buy coolant for 8$ in a retail setting , but you as a mechanic either are completely overcharging me or are being to totaled shafted- I find it absolutely ridiculous for you to charge $17 dollars per! 3) parts item- shop supplies for an additional $29.63. Hmm... I was charged well above retail for all items : radiator, overflow tank , antifreeze , air bleed valve- never offered to use salvage parts or given any options but- and also some mysterious shop parts? Like what the paper towels? A nut? Come on!!! 4) so let's see I was charged Parts 450.71 Labor 425.60 Total with tax=$961.75 for a 2002 Dodge Intrepid- that probably more than its value. 5) they DAY AFTER my vehicle was paid and was picked up we received a random flier in mail where we could save $100 on repairs over $750 at HCS- I called about them possibly honoring the coupon mind you the day after, and it wasn't so much the refusal of refunded $100 of my inflated repair as being told "nothing can be done as the transaction is complete the money has already gone to the bank" I still am unsure how that effects receiving the discount most stores albeit retail will give a customer the savings if an item goes on sale soon after they purchase. It was an HCS coupon so very similar in my eyes. I was trying to be reasonable about it, I asked perhaps you could give us a credit on the books for our next repair, that was denied As well. 6) lastly, my car is running extremely poorly, granted its not currently overheating per se (i.e. Coolant boiling/ smoke) however it now is hesitating extremely when accelerating (especially when first starting up) and upon any moderate trip (say 10-20 miles or 15-20 runtime) you can smell the oil I don't burning? That same flier claims 100% customer satisfaction- I am at least 75% not satisfied. BUT I am quite sure if I was to bring back with the complaints of how it is running I would be told it's a completely unrelated problem but would love to overcharge to fix it! (Hmm I am pretty sure a complete diagnostic would completely diagnose all problems- Ahh remember the complete diagnostic that should of been free with repairs being done was reworded and charged for, less for more?!?) And that same flier claims- no surprises , all work approved , hmm not exactly . Yes there were several phone calls each with an addition to the previous stated price and that # was approved as I had previous dealings with HCS , with Doug, he was always straightforward , never bilked so I had no reason to think I was being charged any more than had to be. However the person, apologies for forgetting his name, who I was conversing with this go round did NOT make clear I was paying above retail , nor did I receive any sort of written/ itemized Estimate, and as mentioned before was wrongfully charged the $80 for labor of diagnose and minimally 29.83 for the mysterious shop parts. (Although would love to see the markup on the parts and proof that this were not salvaged or used parts) All in all- was overcharged at best. $109.83 of items/ labor (plus tax) that shouldn't have been on my invoice And shafted on the coupon for an additional $100 Also feel I was charged an unethical markup on parts and possible overbilled on labor (hard to tell as invoice doesn't include hours on labor just random prices for each item replaced. I'm extremely disappointed as I thought I had found a new repair home but am now once again in search of a ethical and respectful and geez mostly reasonable locale. read more

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I know it's hard to find an honest mechanic these days but they are a really great group of guys up there. I've had my timing belt replaced and it was 1/2 the price that the dealer wanted to charge. I've had a clutch installed on my work truck and they where able to install it for $1000 less than the Nissan dealer wanted for it. I would say I've taken both my vehicles in about 3 times each over the past 3 years and they have been nothing but the best. I will definitely keep using these guys. read more

HCS Auto Repair - One side of the waiting room waiting room - Auto Repair Near Me - Springdale, Arkansas

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Class A business and the employees that are honest, up front on all situations, doesn't over promise, work on my Range Rover for 6 years and I wouldn't let anyone else work on it. Jordan has helped me so many times and always incredible, Harold, Clay and Derek are great as well..Jordan still working hard at it when I picked it up after hours. Quality and getting it right would be the best compliment from a work perspective. Thanks guys- really appreciate you all... read more

What a great place! Very accommodating and friendly staff. Had an impromptu service and they bent over backwards to help me. Fair price and service with a smile. Jordan and Sean were great. read more

I am one happy camper! I have my Jeep back already! I can't say enough about the great job HCS Auto Repair did replacing my water pump and so fast! I have never had to tow my car to a shop for something like a bad water pump and get it back the same day, plus they did a full multi-point inspection and guarantee their work. If you need you car serviced or even oil changed HCS is the place to go. They are great! read more

I saw these great reviews for HCS and decided they probably know what they're doing so I set an appointment with them to repair my A/C. In my experience they had no clue what they were doing. I have a 2017 Jeep Grand Cherokee. The Freon "system" it uses is newer than past vehicles. It requires equipment versus just using a can at home like the older Freon versions. I had a long conversation with someone here explaining this and he seemed very knowledgeable and acted like it wouldn't be an issue. When I went to take my Jeep in they did not have the equipment... How incompetent can you be?? Very frustrating and will never use them or even mention them to someone needing car repairs. read more

The bill of $605.00 was far more than I have ever paid before for routine maintenance when no parts needed replacement. The service manager said that the bill was less than a dealership would charge, but I wonder by how much? One dollar or five dollars perhaps? I will try to find a less expensive place for my next routine maintenance. read more

They are very professional and friendly. They have successfully diagnosed and fixed challenging problems on two of my vehicles and stand behind their repairs. Maybe not the cheapest shop you can find, but I feel reassured that it is being done right. One of my vehicles is an older project and they had no problem jumping in on some major repairs on that. I would recommend them if you are looking for a trusted mechanic. read more

I always read the reviews of customers hoping they are the real deal and not friends of the owner making the business look great. I'm a business owner too and know what it takes to show your worth. I recently had my vehicle serviced at HCS and was disappointed. Quality of service was a big issue for me. I'm just assuming the boss has told his employees to sell sell sell extra parts and service, and dig deep into the customers pockets. I'm still looking for a decent repair shop. I will not be a repeat customer of HCS. read more

I ask them how much it will be to fix the problem, they said 70 dollars; but when I went back, it is 700! And that includes the parts and labors. How can you trust them? read more

Work was not complete. Talked to Lewis, on the phone, he was very rude! He didn't care to remedy the problem, since he had already got our money. We will NOT be back. read more