The staff was helpful, they arranged for my rental car to be ready at the shop when I dropped my car off to have my bumper replaced. They did a nice job washing and detailing my car for no added price. This was where my insurance chose, so I don't have a comparison for prices, but the experience was positive. read more

Zero stars! Extremely disappointed. Brought in our truck for minor deer damage, they had it for almost a month, never called or communicated or updated me on what to expect or what repairs were done, finally after I called them numerous times they told me the truck was done. I went to pick it up only to discover that they installed the brush guard obviously crooked and the hood was still lopsided, among other things. I asked them if they even checked it and they said "oops, we must have missed that." So they have it for another 3 weeks after that to do the repair they should have done right in the first place. Finally I come to pick it up but realize they have knocked off the kayak rack, ripped the window tint, left tape and marks on top of the truck, and now the bumper and brush guard are falling off. They refused to refund and they even lied to the BBB when I submitted a complaint. Now I have to take it somewhere else to get it repaired for real - with more damages than before! read more

My family and I have been here multiple times and we've always received personalized, great service. They were fast and friendly. I recommend Brown's Collision for any small or major damage. read more

Edit: Allstate called them and did admit that a tire on my car was punctured when they hadEdit: Allstate called them and did admit that a tire on my car was punctured when they had due to an employee running something over. Ok, so. It happens. Why did they have to loe and be shady about it. Also Mitch Brown told Allstate that they shaved the tire down to match the others since they were in good co ditiin and that it would not have caused the wear i spoke.of. well i trust the dealerahip who jas serviced my car for 5 years over some place that cant even admit they had to replace a tire. I wouod not have been upset. Just tell me what happenedm i really am reasonable person and knows that thing happen. Used Brown's because it was on the preferred list from Allstate when a sign hit my car. There was just body damage mostly to the hood of my car. Estimated time to completion was 2 weeks. They had My car for a month. During this time an incident happened that they will not tell me about. They ended up having to replace a tire on my car unrelated to the body work. I did not find out about it until a month after picking up my car. Took my car In for service and dealer ship said I needed 3 new tires on my car. My tires are not old and in good shape. I asked why only 3 and they said well 1 tire is brand new. I had not replaced a tire in the month from picking my car up from Brown's. So ended up spending $600 on tires because they replaced 1 and never told me. My car is AWD . If I had known I could have went and gotten an alignment or whatever was needed. But because they never told me my tires wore unevenly and wire was showing on 2 tires. Which could of caused a blow out. When I called Brown's about it noone ever called me back. So I ended up going up there to find out. I was escorted out of the building by my advisor and he said he could neither confirm or deny that my car was the one there was an incident with and an employee had to buy a new tire for a car. I told him it is my vehicle so I should know what happened. He just kept saying I am sorry not sure what you want me to do. When I originally picked my car up after it was fixed noone walked me through what was done or take me to look and make sure I was happy with the work. I was just asked to pay my deductible and that is all. I have sent In a complaint to Allstatebut this place is shady and cost me $600 in tires that I would have not needed for another 2 years. read more

Being as nice as I can be here. They do good work and the end results for my body work was great. But their customer service and communication is horrible, which made my overall experience very poor. An initial 1 week estimate turned into 3 weeks and the only way I could get updates was calling and asking for someone/ anyone to call me back. They kept claiming to be soo busy but that's not my fault. If they can't handle the workload, they shouldn't take on any additional work. I asked for regular updates and did not get them, I had to call for them. I will avoid them in the future and make sure everyone I know does the same. Disappointing read more

Please go see Tim Brown at Brown's Collision. My husband had a severe scratch on his bumper and this team was extremely professionally and prompt. Service with a smile was delivered! We have 2 BMW's that we will surely bring in for painting and bumper service soon. read more

Wanted a full body paint job for my classic Tahoe. The ehem, gentleman, told me that it would cost $10K plus. I said, that is what I expected and I'm ok with moving forward with the estimate. I was basically was told it was too hard and would take too long and they didn't want my business. That would have been cash in hand with no insurance involvement. So, no, I do not recommend working with this company. read more

My car was backed into while parked. Took my car to Brown's Collision on Monday and picked it up Thursday. They did an awesome job, car looks great and I definitely recommend using them. The manager Mitch, estimator Mark, and Jennifer who works the front desk were all very friendly and helpful!! Hopefully I won't need them again but if I do, I am going back to Brown's Collision in Bentonville. read more

My wife likes to play bumper cars, and we had to take our Camry in to get our front bumper fixed. Brown's was very quick to get it fixed, and the car looks great! They even cleaned her seats for her. Very impressed! read more

GREAT service from these folks. Repairs look like it is brand new and was on time! They work with Farmer's Insurance so you don't have to mess with a bunch of extra paperwork. I would highly recommend them. The only draw back was not on Brown's but Enterprise Rent A Car who attempted to give me a car that smelled like a sweaty butt. Brown's was super nice about it even though they really had nothing to do with it at all. They rock! read more

This place is crap. I have been told 15 different stories about my truck while it was being repaired. I will not recommend this place to anyone. Totally dissatisfied. I will be bringing it back ASAP if my paint chips. read more

If they had a negative 5 stars then that is what I would choose. These people are the ultimate bait and switch, stereotypical shady business people. The kind of people you need to shower after talking to. They make dishonesty look good. There is nothing they can say or do that should convince you to do business with them. Stay away from a kid named Kyle. He does a lot of talking and not enough listening. He turned my simple repair into almost a year long process and did more damage than the original claim was for. Very poor business people, limited general automotive knowledge, poor workmanship, and total lack of ethics... read more

Brown's Collision did a fantastic job repairing my car. My vehicle is a funky purple black and I was sure the paint could not look original, and they made it look beautiful. On top of that the car came back cleaned up nicely, and their customer service is some of the best I've ever experienced. I won't go anywhere else, and I recommend them highly for any collision repair and detail work. read more

Have had a lot of work done here over the years. Two teenagers and a wife, do the math. Have had insurance claims and paid out of pocket. Brown's has always done great work on my cars and trucks, timely and cost efficient. I would definitely recommend them. read more

The appraiser was way off from the other 2 appraisals I received. Wanted me to pay half of the damage when I was rear ended. And they were very rude. read more

I got in a pile up on the highway and my poor Subaru only had 5000 miles on it. Costumer service was good. But they would call me telling me that my Subaru Crosstrek was ready and every time I'd go to pick it up, there was something very obviously wrong! First time, there was overspray all over the top of the black roof rack, and they did a awful job taping off the bottom of the car where the black trim meets the blue paint. It was a very jagged line instead of a smooth transition. Also there were trim pieces that were not fit tight together, resulting in large gaps. Second time they told me it was ready it was almost as bad as the first. They cleaned up the overspray on the roof rack and maybe fixed a few of the other spots but there was obviously other issues. Perhaps whoever tapes off the cars for painting needs more transiting because I'm positive I could do better than they did. Third time I was happy with it and finally drove it away. It wasn't until about a month or 2 later I realized that there was overspray all over the passenger side front fender. Didn't notice it until I was cleaning it and noticed it wasn't smooth like the rest of the car. I was so sad. I don't think I'll be coming back to them. Even when I showed the manager the issues, he was surprised himself at the results. They did try to help me by fixing the issues and I appreciate that. But I am surprised that the place couldn't get it right the first time. read more

Brown's collision is a 5 star establishment! The quality work for the price is second to none and the customer service is top notch! Couldn't ask for anything more! read more

I was called on Thursday to say may vehicle would be ready Friday...Not.... I called and the lady said Tuesday the following week, that more parts needed order. Wrong again. She did not know what the status was and was not very willing to help.... read more