I will begin by saying the car repair looks really good. We've only had it back for 2 weeks - but…read morethe appearance of the car is like new. That being said - this particular location has a total lack of communication. For example, Car estimate was completed and car was dropped off. Vehicle was totaled, but we wanted it repaired. Told manager would have to call us back - 10 days and 2 more calls into the business - no response. Few updates other than a text while car was in the shop. Went in to pay for vehicle (upon completion) - bill was $1000 more than the stated cost when I spoke to an individual. I pointed it out, and was told it was due to a specific part. Angerly I took the receipt and went home for the weekend. Studying it over the weekend, it was more evident that we were overcharged $1000. Went in to the business on Tuesday - and when questioning the receptionist, I was told, "Oh yeah, you were overcharged - but we credited that back to you already." OK - little suggestion for improving customer service - try calling and acting a bit apologetic about your mistake - even after I brought it to your attention 2x. Being on the N end of Walton Blvd. - not super convenient to drive by the shop for updates and follow up. Not sure who's responsible for this aspect of your business - but they should be replaced immediately. Final big shock - our price of repair went up 85% from the original estimate! We made a decision to fix our vehicle vs. taking scrap value from the insurance company based on the original estimate that would have meant $600 out of pocket over our deductible. After we got the settlement check - our estimate went up nearly $4000. End of the day - repair cost us over $5K out of pocket. We might have made other decisions had the original estimate been more accurate. I had used Morey's previously in Bella Vista, and was super happy. When I found out that Joe Hudson's had purchased that business, I was hoping for a similar experience.......unfortunately, it was night and day.

We very nearly totaled our cars front end, hitting a tree in the road. $8000 worth of damage. We…read morehad gone here before and liked it, wasn't sure how well you can fix a car that drove/rolled over a big tree, however, they fixed it like new, have not had a single problem with it since it's been fixed. They did an awesome job and kept us informed, because the parts were hard to come by with CV19. Thank you one and all at Bob's. Awesome job!!

I used this location for a car repair after a wreck. They were friendly, easy to work with and…read moreexplained everything well. When I got my car back, it was way better than expected. It was detailed! I have not seen my car this clean in a very, very long time.

You will not find a BETTER or more KNOWLEDGEABLE collision center around! Every person you have the…read morepleasure to interact with are so friendly and personable. They go above and beyond whats required and they have the most HONEST people in the biz! They truly treat you and your vehicle with utmost respect and care! They take the time to answer any and all questions without making you feel rushed and even give honest suggestions if you're not sure about something. They follow up with you periodically to keep you informed of the process your vehicle is in also so you dont feel forgotten. A true 100/10 experience!!! (Bentonville west location)

Bill and the team worked on my car that needed a new side mirror. They gave me a quick estimate and…read morewas nice and friendly. They gave me options and help me choose the right one for my situation. When they ordered the part and it came in I had to leave out of town unexpectedly. They were flexible in me having to change when I could come in and held on to the part for me. They worked me in and was done in less than a hour. The office space is small. Due to COVID, i recommend going in when no other customer is there or talk with them outside if you can. Wear a mask and social distance whenever possible. #stopthespread

I was caught in a hell of a hailstorm! Bentonville Auto Body did an amazing job not only repairing…read morethe damage, but providing extraordinary customer service. They spearheaded the effort to work with my insurance company after GEICO made mistakes on my claim. They are flexible and easy to work with. I hope your car doesn't endure damage, but if it does, Bentonville Auto Body should be your first and only call.

Zero stars! Extremely disappointed. Brought in our truck for minor deer damage, they had it for…read morealmost a month, never called or communicated or updated me on what to expect or what repairs were done, finally after I called them numerous times they told me the truck was done. I went to pick it up only to discover that they installed the brush guard obviously crooked and the hood was still lopsided, among other things. I asked them if they even checked it and they said "oops, we must have missed that." So they have it for another 3 weeks after that to do the repair they should have done right in the first place. Finally I come to pick it up but realize they have knocked off the kayak rack, ripped the window tint, left tape and marks on top of the truck, and now the bumper and brush guard are falling off. They refused to refund and they even lied to the BBB when I submitted a complaint. Now I have to take it somewhere else to get it repaired for real - with more damages than before!

Edit: Allstate called them and did admit that a tire on my car was punctured when they hadEdit:…read moreAllstate called them and did admit that a tire on my car was punctured when they had due to an employee running something over. Ok, so. It happens. Why did they have to loe and be shady about it. Also Mitch Brown told Allstate that they shaved the tire down to match the others since they were in good co ditiin and that it would not have caused the wear i spoke.of. well i trust the dealerahip who jas serviced my car for 5 years over some place that cant even admit they had to replace a tire. I wouod not have been upset. Just tell me what happenedm i really am reasonable person and knows that thing happen. Used Brown's because it was on the preferred list from Allstate when a sign hit my car. There was just body damage mostly to the hood of my car. Estimated time to completion was 2 weeks. They had My car for a month. During this time an incident happened that they will not tell me about. They ended up having to replace a tire on my car unrelated to the body work. I did not find out about it until a month after picking up my car. Took my car In for service and dealer ship said I needed 3 new tires on my car. My tires are not old and in good shape. I asked why only 3 and they said well 1 tire is brand new. I had not replaced a tire in the month from picking my car up from Brown's. So ended up spending $600 on tires because they replaced 1 and never told me. My car is AWD . If I had known I could have went and gotten an alignment or whatever was needed. But because they never told me my tires wore unevenly and wire was showing on 2 tires. Which could of caused a blow out. When I called Brown's about it noone ever called me back. So I ended up going up there to find out. I was escorted out of the building by my advisor and he said he could neither confirm or deny that my car was the one there was an incident with and an employee had to buy a new tire for a car. I told him it is my vehicle so I should know what happened. He just kept saying I am sorry not sure what you want me to do. When I originally picked my car up after it was fixed noone walked me through what was done or take me to look and make sure I was happy with the work. I was just asked to pay my deductible and that is all. I have sent In a complaint to Allstatebut this place is shady and cost me $600 in tires that I would have not needed for another 2 years.

I couldn't have been happier service I requested was done to perfection at the price I was quoted…read moreand my truck had beautiful shine I didn't ask for a detail but I got one no charge. I highly recommend these nice people

Absolutely terrible experience!!!! Incomplete work done by the workers at this shop. District…read moremanager wouldn't return my phone call request. I would not consider them a "preferred" body shop.... State Farm should remove them off their list.... I felt like my presence was an inconvenience in their day. Absolutely terrible experience after trying to get a car repaired after the May tornado. It's been over 6 months and my car is not finished.

My car had a small dent in the protective cover over the back bumper. When I asked for an…read moreestimate, Darin Callahan saw the dent, identified the problem, and within ten minutes had it fixed. When I asked how much I owed him, he said, "Nothing. I was glad to help." I was flabbergasted. My other estimates ranged from $300 to $1600 with no one accurately diagnosing the damage. Darin's response showed technical skill, efficiency, honesty, and personal consideration. I am sure this company will react similarly with larger collisons, and highly recommend it. Robert A. Box

My new truck was hail damaged. I dropped it off with Brian at Caliber Collision. He was…read moreprofessional and has an eye for detail like you wouldn't believe! Excellent customer service, excellent quality work!!! My truck was repaired perfectly. These guys are the best. Nobody wants to need body work repairs, but when you do, Caliber Collision does amazing quality work! Thank you!

I recently had to take my truck in to get some repairs. I can't say enough how great they were with…read morecommunication. Then when I got my truck back it looked so good. They even went above and beyond the insurance work and buffed out a few extra spots. My truck hasn't looked this good since the day I bought it. You will never go wrong when you use Ben at Old Town.

Ben and his staff are amazing and do exceptional work. After my car was hit, I called Old Town and…read morespoke with Ben. He personally went to assess my car and arranged to get it towed to his shop. He and his staff worked my insurance company and made the process painless. They kept me up-to-date with every step. My car came out looking fabulous, like brand new. I can't recommend them enough. If you are in need of any body work, you should keep it local and check them out.

Westside Collision takes customer service and communication to the next level…read more After an accident, I picked westside collision to fix my vehicle out of convenience and proximity to my house. They had my car for over a week, but kept me updated every time there was a new development. When parts were ordered, when maintenance started, when paint was added, and when the estimated pick up would be. They worked quickly with the insurance company and I had no issues with what insurance paid for. I would definitely use them again, but hope I don't have to. Highly recommend.

All I needed was a newly purchased primed front bumper looked over and painted. I let this same…read morebumper set at another very popular body shop for days calling daily for an update just to be promised a return call, which never once happened. I finally picked it up from there this morning and dropped it off with Westside. Even with the holidays on them, I was given a very generous quote, and they said it would be ready in 2.5 working days. I haven't seen the result, however the professionalism I was met with over the phone, in their spacious office area and the fact that I got a text message (before I got home, most important thing to me) letting me know they would stay in close contact with me means the world to me. I'm sure it does with every customer. It's not always about the money. With this kind of work ethic, I have absolutely no doubt the work will be of the same caliber. So......Thank you Westside and Happy New Year! PS- Westside in Centerton/Bentonville