Bill and the team worked on my car that needed a new side mirror. They gave me a quick estimate and…read morewas nice and friendly. They gave me options and help me choose the right one for my situation. When they ordered the part and it came in I had to leave out of town unexpectedly. They were flexible in me having to change when I could come in and held on to the part for me. They worked me in and was done in less than a hour. The office space is small. Due to COVID, i recommend going in when no other customer is there or talk with them outside if you can. Wear a mask and social distance whenever possible. #stopthespread

The shop completely failed with fixing my side mirror for over a month requiring FOUR visits. They…read morefailed to fix my mirror correctly, did not replace the parts that were paid for, and damaged new parts. Unbelievable. Visit 1: Everything was paid for by my neighbor who hit my mirror with a bicycle. My car was brought in. At pick up, it was clear that the trim piece had not been replaced as discussed and paid for. When I called I was told that the technician decided on his own that it didn't look damaged so he didn't replace it.... Visit 2: Trim was replaced. However I had to adjust the mirror this time. It was revealed that the mechanics of the mirror were not fixed the first time, as it still couldn't move up or down. It can be assumed that the movement was not checked by the technician before returning the vehicle. Visit 3: The wiring was fixed. However, now at pick up my new trim piece was damaged and scratched up even more from when the bike hit my mirror! (Photos listed). There was no rag or cloth put in between my trim and the tool used to remove the mirror. Resulting in new damage!! Complete lack of care for the vehicle. Visit 4: Shop said they'd purchase me a whole new side mirror set up. This visit they finally replaced it correctly.

The overall experience was horrible, quality was poor and was lied to multiple times by Phillip,…read moreavoid by all means pleanty of other shops nearby

I used this location for a car repair after a wreck. They were friendly, easy to work with and…read moreexplained everything well. When I got my car back, it was way better than expected. It was detailed! I have not seen my car this clean in a very, very long time.

I will begin by saying the car repair looks really good. We've only had it back for 2 weeks - but…read morethe appearance of the car is like new. That being said - this particular location has a total lack of communication. For example, Car estimate was completed and car was dropped off. Vehicle was totaled, but we wanted it repaired. Told manager would have to call us back - 10 days and 2 more calls into the business - no response. Few updates other than a text while car was in the shop. Went in to pay for vehicle (upon completion) - bill was $1000 more than the stated cost when I spoke to an individual. I pointed it out, and was told it was due to a specific part. Angerly I took the receipt and went home for the weekend. Studying it over the weekend, it was more evident that we were overcharged $1000. Went in to the business on Tuesday - and when questioning the receptionist, I was told, "Oh yeah, you were overcharged - but we credited that back to you already." OK - little suggestion for improving customer service - try calling and acting a bit apologetic about your mistake - even after I brought it to your attention 2x. Being on the N end of Walton Blvd. - not super convenient to drive by the shop for updates and follow up. Not sure who's responsible for this aspect of your business - but they should be replaced immediately. Final big shock - our price of repair went up 85% from the original estimate! We made a decision to fix our vehicle vs. taking scrap value from the insurance company based on the original estimate that would have meant $600 out of pocket over our deductible. After we got the settlement check - our estimate went up nearly $4000. End of the day - repair cost us over $5K out of pocket. We might have made other decisions had the original estimate been more accurate. I had used Morey's previously in Bella Vista, and was super happy. When I found out that Joe Hudson's had purchased that business, I was hoping for a similar experience.......unfortunately, it was night and day.

We very nearly totaled our cars front end, hitting a tree in the road. $8000 worth of damage. We…read morehad gone here before and liked it, wasn't sure how well you can fix a car that drove/rolled over a big tree, however, they fixed it like new, have not had a single problem with it since it's been fixed. They did an awesome job and kept us informed, because the parts were hard to come by with CV19. Thank you one and all at Bob's. Awesome job!!

Has become one of the worst shops in town. The first experience I had with this shop was I went in…read moreto get an estimate as my insurance company asked for. The lady at the time behind the counter was very lets say was not very knowledgeable on much at all. She said they can not give an estimate until they start the work. LOL My second issue was when I took a 1980 car in and the guy behind the counter said that they did not work on old cars. LOL, This time I took my newer truck in and they gave an estimate kept the truck for several days then just called me and said to come pick it up, they did not want to do the job. If you like snobby Low IQ people then this is your shop. IMO. They have done nothing but waste my time and complain at every step.

Words cannot express the gratitude that I have for Christian making my experience one that gave me…read morecomplete confidence and reassurance that I had come to the right repair shop! The quality of work of the maintenance team, the timeliness of completing the repair, and the value was absolutely outstanding. If I could give them 10 stars, I would!

The staff was helpful, they arranged for my rental car to be ready at the shop when I dropped my…read morecar off to have my bumper replaced. They did a nice job washing and detailing my car for no added price. This was where my insurance chose, so I don't have a comparison for prices, but the experience was positive.

Zero stars! Extremely disappointed. Brought in our truck for minor deer damage, they had it for…read morealmost a month, never called or communicated or updated me on what to expect or what repairs were done, finally after I called them numerous times they told me the truck was done. I went to pick it up only to discover that they installed the brush guard obviously crooked and the hood was still lopsided, among other things. I asked them if they even checked it and they said "oops, we must have missed that." So they have it for another 3 weeks after that to do the repair they should have done right in the first place. Finally I come to pick it up but realize they have knocked off the kayak rack, ripped the window tint, left tape and marks on top of the truck, and now the bumper and brush guard are falling off. They refused to refund and they even lied to the BBB when I submitted a complaint. Now I have to take it somewhere else to get it repaired for real - with more damages than before!

I recently had to take my truck in to get some repairs. I can't say enough how great they were with…read morecommunication. Then when I got my truck back it looked so good. They even went above and beyond the insurance work and buffed out a few extra spots. My truck hasn't looked this good since the day I bought it. You will never go wrong when you use Ben at Old Town.

Ben and his staff are amazing and do exceptional work. After my car was hit, I called Old Town and…read morespoke with Ben. He personally went to assess my car and arranged to get it towed to his shop. He and his staff worked my insurance company and made the process painless. They kept me up-to-date with every step. My car came out looking fabulous, like brand new. I can't recommend them enough. If you are in need of any body work, you should keep it local and check them out.

workmanship is horrible, attention to detail is nonexistent, by all means avoid ma other local…read moreoptions

Stay away!!! You have been warned.... Not the same since Caliber took over from Best. Not…read moretrustworthy.... told them one thing to do on auto... and they did exact opposite... then they tried to blame my spouse for confusion. Little did they know we were both on speaker phone at same time when communicating what was needed on auto - (no confusion - just trying to shift blame). In addition, I found fender part needed for my car on-line faster because they could not secure by themselves - I had to buy it on line and pay for it - drop if off to caliber and they had to reimburse me for the fender. They call themselves experts but yet I'm the guy that secures the parts they need for my vehicle. What a joke. Like I said, stay away. You have officially been warned.

I brought my Range Rover in for repairs after a minor deer incident with the front bumper. They had…read moremy vehicle for 6 months. I went to pick it up the day before yesterday and the paint job was completely destroyed, splotches fully covering the right side of the vehicle. Then there were multiple scratches and large swirl marks where they attempted to remove whatever this substance was and further ruined the finish. They tried to claim it was like this when I brought it in. I produced a picture of my vehicle two weeks before they received it, nothing wrong with the paint job. Their employee Levi told me that my vehicle was dirty and the dirt remaining on my vehicle for six months caused erosion to the finish. So I asked him if they had knowledge that dirt remaining on a vehicle for six months would destroy the finish, why not give it a quick rinse upon receiving it? He told me that wasn't their job. Yesterday I took it to a paint expert and his diagnosis was not that the paint was eroded by dirt remaining on the vehicle for six months. He said it was chemical overspray that got onto my vehicle. I spoke to Kenneth the manager, sent the photo of my vehicle with no issues two weeks prior to them receiving it and they still refused to take responsibility and fix this mess they created. The first picture is my vehicle two weeks prior to them receiving it. A little bit dirty, but no damage to the paint. The next 3 pictures show the damage they caused to my finish. Whatever they got on it cause the clearcoat to erode and ruined my paint job. It's going to cost me thousands to repair this damage. I am heartbroken over this and would not recommend anyone bringing their vehicle to them for repairs!

Step 1...ask for Luke. Step 2..leave your vehicle to get…read morerepaired Step 3.. come pick your vehicle up when it's done. He will make sure everything is done right!

This is a great place for parts. I was needing a window motor for a car. I called and talked to…read moreDavid he asked for sum information, within a few minutes he's like yes I have plenty of those. So I go to pick it up,gave the guy my name and paid for it no problems. So he asked if I've ever put one in I said not really. He's like I've got a new guy I'd like to see if he can do it. I'm like sure why not!!!! What do I got to lose right. So I pulled my car in the garage and within 30 mins he was done. I asked David if I owed him anything, he's like we're good. So if your buying s part they will install it. But not for free!!!!! It was my lucky day.

Shout out on: "Junk Yard Dog",…read more in Rogers, AR, Who continue to provide excellent automotive repairs and quality work, at the fairest of prices - and, they stand behind their work. I always feel safe sending my kids there (even without me), and JYD has always proven worthy of that Trust. ~ Darshan