The shop completely failed with fixing my side mirror for over a month requiring FOUR visits. They…read morefailed to fix my mirror correctly, did not replace the parts that were paid for, and damaged new parts. Unbelievable. Visit 1: Everything was paid for by my neighbor who hit my mirror with a bicycle. My car was brought in. At pick up, it was clear that the trim piece had not been replaced as discussed and paid for. When I called I was told that the technician decided on his own that it didn't look damaged so he didn't replace it.... Visit 2: Trim was replaced. However I had to adjust the mirror this time. It was revealed that the mechanics of the mirror were not fixed the first time, as it still couldn't move up or down. It can be assumed that the movement was not checked by the technician before returning the vehicle. Visit 3: The wiring was fixed. However, now at pick up my new trim piece was damaged and scratched up even more from when the bike hit my mirror! (Photos listed). There was no rag or cloth put in between my trim and the tool used to remove the mirror. Resulting in new damage!! Complete lack of care for the vehicle. Visit 4: Shop said they'd purchase me a whole new side mirror set up. This visit they finally replaced it correctly.

Bill and the team worked on my car that needed a new side mirror. They gave me a quick estimate and…read morewas nice and friendly. They gave me options and help me choose the right one for my situation. When they ordered the part and it came in I had to leave out of town unexpectedly. They were flexible in me having to change when I could come in and held on to the part for me. They worked me in and was done in less than a hour. The office space is small. Due to COVID, i recommend going in when no other customer is there or talk with them outside if you can. Wear a mask and social distance whenever possible. #stopthespread

I brought my Range Rover in for repairs after a minor deer incident with the front bumper. They had…read moremy vehicle for 6 months. I went to pick it up the day before yesterday and the paint job was completely destroyed, splotches fully covering the right side of the vehicle. Then there were multiple scratches and large swirl marks where they attempted to remove whatever this substance was and further ruined the finish. They tried to claim it was like this when I brought it in. I produced a picture of my vehicle two weeks before they received it, nothing wrong with the paint job. Their employee Levi told me that my vehicle was dirty and the dirt remaining on my vehicle for six months caused erosion to the finish. So I asked him if they had knowledge that dirt remaining on a vehicle for six months would destroy the finish, why not give it a quick rinse upon receiving it? He told me that wasn't their job. Yesterday I took it to a paint expert and his diagnosis was not that the paint was eroded by dirt remaining on the vehicle for six months. He said it was chemical overspray that got onto my vehicle. I spoke to Kenneth the manager, sent the photo of my vehicle with no issues two weeks prior to them receiving it and they still refused to take responsibility and fix this mess they created. The first picture is my vehicle two weeks prior to them receiving it. A little bit dirty, but no damage to the paint. The next 3 pictures show the damage they caused to my finish. Whatever they got on it cause the clearcoat to erode and ruined my paint job. It's going to cost me thousands to repair this damage. I am heartbroken over this and would not recommend anyone bringing their vehicle to them for repairs!

Step 1...ask for Luke. Step 2..leave your vehicle to get…read morerepaired Step 3.. come pick your vehicle up when it's done. He will make sure everything is done right!

Let's talk about why I recommend this auto shop! I have a…read more2006 Toyota RAV4 I took her in because my engine light was on, the swerve indicator and VSC. When I would accelerate the engine light would flash. They found multiple issues under the hood.. my coolant was leaking, I needed new spark plugs, coils and a new valve cover gasket. My oil was also coming out where the spark plugs are, to show me this they even texted me photos of the spark plugs and the engine. They broke down how much each thing would cost, even how much the labor would cost. Overall the cost is what I would have expected for labor plus parts and diagnostics. As you can see from the photos they provided me, there is oil on the spark plugs (not good!!!) Thank you for doing such a thorough check and when I need work done, I will be bringing back to them.

Anytime I need help with my car, as a single woman, they repair my vehicle quickly, very reliable &…read morenot too expensive.

If I could rate less I would. This is the same feedback I sent to HCS after they asked for feedback…read moreabout my experience and then never replied. I'm going to end up spending way more money fixing their "repairs" than I paid them to fix my car. I contacted HCS asking if I could drop a 1991 van off to be looked over to see what it would need to be "roadtrip ready" as I planned on taking it on a cross country trip. After my van was dropped off the next communication I had was that there were some parts on the steering Column that needed to be replaced. I assumed that since the only issue brought up was the steering column and what I paid to fix that the van would be okay to drive. Upon picking it up nothing was said to me other than "the van is ready to go" and I drove it to the gas station to find that a large hole had been drilled in the gas tank. I don't know how HCS charged me to fill up my tank and never mentioned that it does not hold gas. Nothing was listed on the "complimentary inspection" which I know now is because there is no way it was performed. The complimentary inspection was on the receipt so I assumed that it had been done but it was not. Before dropping the van off it had functioning turn signals and a functioning gas gauge and now it does not. All of the old parts that HCS replaced are sittingspread around my van and not disposed off. Also, the steering column wasn't even fully reassembled upon picking the van back up. There are 2 large plastic pieces that were not put back on leaving wiring exposed. The leftover bags, boxes, and sticky notes from new parts were also left strewn about my van for me to pick up. I didn't figure that it is normal protocol to leave trash in customers vehicles but maybe I am wrong. For the service side of things I am also quite displeased. Every deadline I was promised was missed and this was not communicated with me. I had to call HCS to see where things were each time days after we passed the date it was promised to be done by. My biggest gripe is that since the ignition cylinder was replaced the new keys do not fit the locks on the doors. I cannot lock or unlock the van now. When I called to ask about the keys no one could tell me if the old keys are still around or not and I was told that I would receive a call back. To no surprise I did not hear back. All said I am clearly disappointed with this as I feel like the quality care that I have seen taken on other vehicles was not spent on mine. I know its an old van but to have it not fully re-assembled, parts not working that were working before it was dropped off, and having trash left in my vehicle, is really just a huge letdown.

We took our car in for an AC repair. We've spent $4000 so far and still don't have a working AC…read more Our car is in worse shape than before we took it to HCS. Problem after problem happening after their initial "repair". Don't use this shop.

The staff was helpful, they arranged for my rental car to be ready at the shop when I dropped my…read morecar off to have my bumper replaced. They did a nice job washing and detailing my car for no added price. This was where my insurance chose, so I don't have a comparison for prices, but the experience was positive.

Zero stars! Extremely disappointed. Brought in our truck for minor deer damage, they had it for…read morealmost a month, never called or communicated or updated me on what to expect or what repairs were done, finally after I called them numerous times they told me the truck was done. I went to pick it up only to discover that they installed the brush guard obviously crooked and the hood was still lopsided, among other things. I asked them if they even checked it and they said "oops, we must have missed that." So they have it for another 3 weeks after that to do the repair they should have done right in the first place. Finally I come to pick it up but realize they have knocked off the kayak rack, ripped the window tint, left tape and marks on top of the truck, and now the bumper and brush guard are falling off. They refused to refund and they even lied to the BBB when I submitted a complaint. Now I have to take it somewhere else to get it repaired for real - with more damages than before!

Calling all owners of Volkswagens. Tim is the Volkswagen whisperer. Not only does he know what he…read moreis doing but he takes pride in his work. He is truly a man that has a passion for cars, older cars, and VW. I took my '73 Volkswagen bug to him because another mechanic had done a crappy patch job to fix a HUGE problem. Tim called me and talked to me about what he was planning on doing and what parts he was going to need BEFORE he did anything. He is the only one that I would try my VW with. #SheBug

Very poor customer service, and service as well. Kept my vehicle 3 days...could find no issue…read morealthough issue still present. Took to dealership, they found loose ground connection from battery to frame in 15 min. Tim's charged me for nothing! Last dime they'll get from me!

Best auto repair EVER. Jeff takes pride in his work and does such a great job! I always take my…read morecars to Jeff

Finding this place was a blessing, I rolled my jeep in their parking lot one night, left it with a…read morenote and went home. They got me in, got a new clutch installed and honored their warranty on it. Great work, great people, all good things all the way around; Jeff and his team are skilled and trustworthy mechanics.

Steve and team are awesome!! Always quick to identify and resolve my auto issues! Highly…read morerecommend! It's hard to find honest mechanics and repair specialists but these guys are the real deal!

I have been coming here for years and have brought multiple vehicles here. Steve and his team are…read moreincredibly helpful and knowledgeable. I always trust they'll get the job done. I've NEVER had a bad experience here and will continue to come back.