I went in today because my 2025 GMC Canyon had the check engine light come on and the AC had quit…read moreworking. They couldn't fix it because that module went out. I understand that can happen. I got there at my appointment time and ask the person at the service desk to let me know what was wrong as soon as they knew. One hour later, I went to the service desk and the told me what the problem was. They told me they had to order. I bought the GMC new from a GMC dealer because I couldn't get the deal on a Colorado that I thought was fair at Nunnally's. I wanted Nunnally to service the Canyon because the service department. They were always friendly and kept me updated during the visit. I was surprised when I entered, ther was no one I recognized. Everyone was new from the last visit just a couple of months ago. While waiting, I noticed there we only two sales person, none I recognized. What has happened to the Nunnally's I always trusted with my Chevy's?

I purchased a vehicle from Nunnally Chevrolet in November 2025. While the initial buying process…read morewas relatively smooth, my experience since then regarding warranty fulfillment and customer service has been deeply disappointing. ​At the time of sale, I was heavily encouraged to lean into the protection packages. I was assured I had factory and powertrain coverage through March 2026, plus a one-year specialty warranty covering windshield chips/replacements, paint, and tires/rims. (This warranty is what really sold me on the purchase of my vehicle) Unfortunately, those promises have proven to be hollow. ​The Issues: ​Warranty Misrepresentation & Inconsistency: Every time I go in, it is a different story from the sales department. I bought the vehicle with two existing windshield chips, and my salesman explicitly told me to wait 30 days before filing a claim so it would be covered. It took three separate visits to finally get a straight answer regarding why it wouldn't be fixed, eventually being told that since the glass required replacement, they "don't cover that"--a direct contradiction to what was promised at signing. ​Tire Service: I experienced the same inconsistency regarding a nail in my tire--an item supposedly covered by my warranty. It took multiple visits to get any clarity, only to be told they "don't plug tires anymore" and that I would have to take it elsewhere to pay out of pocket. ​Missing Equipment: After a recent service appointment, my lug nut key is now missing. Because I didn't notice it the exact moment I left the lot, the dealership refuses to provide a replacement, leaving me responsible for their mistake. ​Communication Breakdown: I have reached out to three different staff members for quotes on extended warranties to keep my business with them, and I have received zero responses. ​A Note on Service: While my overall experience with the dealership management and sales team has been a very frustrating ordeal, I do want to note that the technician, Michael, is the only person there who has provided top-notch service. He is the only reason I've had any positive interaction with the service department. ​If you are looking for a "deal" that ends the moment you drive off the lot, this is the place. If you value transparency, accountability, and consistent post-purchase support, I would strongly suggest looking elsewhere.

Terrible Service Department! My daughter is far away from home at college in beautiful…read moreFayetteville. Her Xterra won't start over a year ago so we take it to Superior. They replace fuel pump and sending unit. The same thing happens last month so we take it to Superior and they replace the in tank fuel pump, sending unit, fuel filter and do some other maintenance for a total of $1300.00. Now 1 month later the Xterra will not start again and we are having it towed to Superior again. So they replace the starter and then the same day she takes it home and it will not start again. This Nissan dealer seems to be unable to work on Nissans. At this point it's really hard to express how I feel about this dealer. Of course I would not recommend taking your Nissan to this Nissan dealer for service! Too bad I can't give 0 stars.

has been calling me and a friend multiple times an hour, and when i answered, the guy was really…read morerude. i have kept getting phone calls even after i told them i was no longer interested in the car, and he then told me he thought i was lying. just very frustrating. still getting phone calls and texts from them, even after i have made it very clear i did not want the car.

I brought my Range Rover in for repairs after a minor deer incident with the front bumper. They had…read moremy vehicle for 6 months. I went to pick it up the day before yesterday and the paint job was completely destroyed, splotches fully covering the right side of the vehicle. Then there were multiple scratches and large swirl marks where they attempted to remove whatever this substance was and further ruined the finish. They tried to claim it was like this when I brought it in. I produced a picture of my vehicle two weeks before they received it, nothing wrong with the paint job. Their employee Levi told me that my vehicle was dirty and the dirt remaining on my vehicle for six months caused erosion to the finish. So I asked him if they had knowledge that dirt remaining on a vehicle for six months would destroy the finish, why not give it a quick rinse upon receiving it? He told me that wasn't their job. Yesterday I took it to a paint expert and his diagnosis was not that the paint was eroded by dirt remaining on the vehicle for six months. He said it was chemical overspray that got onto my vehicle. I spoke to Kenneth the manager, sent the photo of my vehicle with no issues two weeks prior to them receiving it and they still refused to take responsibility and fix this mess they created. The first picture is my vehicle two weeks prior to them receiving it. A little bit dirty, but no damage to the paint. The next 3 pictures show the damage they caused to my finish. Whatever they got on it cause the clearcoat to erode and ruined my paint job. It's going to cost me thousands to repair this damage. I am heartbroken over this and would not recommend anyone bringing their vehicle to them for repairs!

Step 1...ask for Luke. Step 2..leave your vehicle to get…read morerepaired Step 3.. come pick your vehicle up when it's done. He will make sure everything is done right!

Just want to say a Big Thank you to Jordan !! Had a problem…read morewith my Sensors in would not go off .. I went to HCS with out a appointment.. Jordan took care of me right away .. Fix it .. no waiting !! Customer service was great ! Thank you

If I could rate less I would. This is the same feedback I sent to HCS after they asked for feedback…read moreabout my experience and then never replied. I'm going to end up spending way more money fixing their "repairs" than I paid them to fix my car. I contacted HCS asking if I could drop a 1991 van off to be looked over to see what it would need to be "roadtrip ready" as I planned on taking it on a cross country trip. After my van was dropped off the next communication I had was that there were some parts on the steering Column that needed to be replaced. I assumed that since the only issue brought up was the steering column and what I paid to fix that the van would be okay to drive. Upon picking it up nothing was said to me other than "the van is ready to go" and I drove it to the gas station to find that a large hole had been drilled in the gas tank. I don't know how HCS charged me to fill up my tank and never mentioned that it does not hold gas. Nothing was listed on the "complimentary inspection" which I know now is because there is no way it was performed. The complimentary inspection was on the receipt so I assumed that it had been done but it was not. Before dropping the van off it had functioning turn signals and a functioning gas gauge and now it does not. All of the old parts that HCS replaced are sittingspread around my van and not disposed off. Also, the steering column wasn't even fully reassembled upon picking the van back up. There are 2 large plastic pieces that were not put back on leaving wiring exposed. The leftover bags, boxes, and sticky notes from new parts were also left strewn about my van for me to pick up. I didn't figure that it is normal protocol to leave trash in customers vehicles but maybe I am wrong. For the service side of things I am also quite displeased. Every deadline I was promised was missed and this was not communicated with me. I had to call HCS to see where things were each time days after we passed the date it was promised to be done by. My biggest gripe is that since the ignition cylinder was replaced the new keys do not fit the locks on the doors. I cannot lock or unlock the van now. When I called to ask about the keys no one could tell me if the old keys are still around or not and I was told that I would receive a call back. To no surprise I did not hear back. All said I am clearly disappointed with this as I feel like the quality care that I have seen taken on other vehicles was not spent on mine. I know its an old van but to have it not fully re-assembled, parts not working that were working before it was dropped off, and having trash left in my vehicle, is really just a huge letdown.

These people are fantastic. The nicest, hardworking people and always greet you with a smiling…read moreface. 10/10 would recommend them to anyone needing any kind of service on their vehicle. Most trustworthy, competent and fast service in NWA.

I am a pilot/escort driver from MD. Needed suspension work done. They were friendly and attentive…read moreand provided just the right work i needed for a reasonable price. Very happy with them. If i lived there, they would be my go to shop. I trust them.

Broke down, was stranded towed there overnight. He put us at the front of the line and got us back…read moreon the road. Good guy, good mechanic fixed an issue that other mechanics couldn't figure out. I drive for a living, so I have seen my share of mechanics. If this guy was local, I would only go to him.

RECOMMEND!!!!!!!!!!!!! I needed my CV AXLES replaced. I had been told this by HONDA. (I have a 2011…read moreHonda Accord) however Honda quoted me $1642. I called Finn and spoke with Jennifer. She was so kind from the very beginning! She listened to me, didn't make me feel or sound dumb because I was a girl. Long story short, I walked away 2 weeks later paying $430!!!!!!!!! Only down fall, the wait!! But it's SO WORTH IT!! ANYONE AND EVERYONE PLEASE GO HERE!!! Jennifer is AWESOME!!!!! 10,000 stars for all of the workers! Thank you thank you thank you!!!

Horrible service! I purchased a car Friday evening (4/28) and by Monday morning (5/1) I had…read morecontacted the dealership to talk about returning it or working out a way to get the car that I traded back. I spoke with them each day this week trying to figure out a way to get my car back. I met with the manager Thursday afternoon, gave me a couple of scenarios and I went home to put together what I needed, only to call and leave numerous messages allllll day long today (the next day) to tell him I have it figured out and he told me he SOLD the car that we were working to get back!!!!! I can't even begin to describe my anger!

They used every tactic car dealers are famous for. I feel like I lost 5k during the transaction. I…read morewill never do business with them again.

My check engine light. And I'm so I just turned around and took it to Pro Tire! They worked me in…read moreand even gave me a ride home while they were diagnosing the issue. They always call and give me an estimate if it's anything out of the ordinary. My Tahoe is 12 years old and as far as I'm concerned it still runs smoothly thanks to their great service!

Always great service! Friendly, fast, and knowledgeable! Great for fixing flats and new tires!read more