I called Goodyear today on July 3rd to see if they were able to help me to do an emergency reapir…read more as I was fully equipped with parts and tools. I needed AC machine and the person on the other line was very rude and nasty towards me. could've been a hero for today for helping me fix the truck and keeping linemen workers cool as they stand in the heat restoring power. I was also willing to pay for any inconvenience labor time that was necessary to use a/c machine.

Location: Penfield, NY Your job was to BALANCE and put…read morethem on PROPERLY! I have been back twice because when I drive over 60 mph the steering wheel shakes. I was told that the front was not balanced? WHAT? And that you did me a FAVOR and "FIXED" all of them? OH and by the way, what happen to my wheel weights. HORRIBE first time experience and last. Unfortunately, now I have to SPEND MORE $$ to fix this horrible job. Washed my truck yesterday and surprise, they scratched the hell out of my brand new rims too. Thank you!

UPDATE; I fallowed through and sent them all relative…read moreinformation as suggested by Jason the owner who contacted me on google reviews. Then he said that a regional manager will call me in a couple of days to resolve the problem. That was nearly 2 weeks ago. This is really no surprise to me. Also, I failed to mention in the original post that I was overcharged nearly 100 bucks because I didn't review the receipt until after writing the original review. At this point I honestly rather not deal with these shysters. I'll suffer the financial loss. Changing my two star rating to a one star. Do yourself a favor and don't take a gamble with Firestone.

I had an apt at 1pm. At 2 I was given the diagnosis and I decided to go ahead and have it repaired…read more I was told it would take 1 1/2 hours to repair. It's 5pm and I'm still here. No one has communicated with me what was going on. It's ridiculous to have to be here for 4+ hours

Timmy Gresens the manager is the best. Tim has always taken…read moregood care of us with all our service needs on both vehicles for years. Tim and the team at the muffler shop and Perington auto are so good at what they do and are very knowledgeable at fixing all automotive needs. They care and are very careful to treat the owners cars like it was their own and also treat us and all customers with respect. I recommend anyone in Rochester to have the muffler shop do service instead of the expensive dealerships. We love Tim and his crew! Chuck and Marlene Gambacurta

They talk about working on RVs so I made an appt. I told them that the generator oil had to be…read morechanged along with the engine oil. When I came to pick up the van. He informed me I had NO GENERATOR. The pipe is visible from the rear of the van!! He said to come back the next day. Only positive thing I could think of that he offered to check it out the next day. I was afraid to go back.

I think that the staff is focused on good customer service and the quality of service is great…read more They went out the way to get my brakes fixed and inspected for the road again.

Fudd central. The…read moreclueless managers could not diagnose why my car wouldn't start. They replaced parts, charged me, and gave my car back still not starting...did they even check to see if it would start after they moved it outside for pickup? I eventually found a real mechanic who does work on drag racing cars. I watched him diagnose my problem in 45 seconds by attaching a jump pack to the fuse panel. the car started and it turned out to be the wires connecting the battery to the system were bad. cannot stress enough: the grease monkeys at seasonall are useless. are they dumb or do they have no pride in their job? They are perfectly content changing out brake pads for mechanically inept customers......was it that they didn't want to waste their time solving a real mechanical problem?? no passion for cars... very sorry situation.

The previous owners were good. The new owners are crooks. I…read morebrought my car in for a wheel alignment and they said it needed inner tie rods before they could do the alignment. I declined to let them have the work. I took the car home, inspected it and found that both inner tie rods were perfect. They lied to me to try to grab an extra five hundred dollars. INFO: I used to work at a garage, so I know what I'm talking about.

Everyone at Vesa are great. Always pleasant. Great…read moreservice,and great price. Highly recommend them. I've never had a bad experience.

On time all the time Excellent service…read more Scott and his crew are so professional 5 Star all the time

Fast, reliable service! They got us in and out with smiles on their faces :) Definitely a…read moretrustworthy garage....you won't be disappointed :)

Honest, high quality auto care. Conservative in their recommendations. Been a customer for over 35…read moreyears. Three family cars maintained beyond expectations. Very fair pricing. Bob K

Dont ever go here for a engine light on....went this pass monday to have them check it out...He…read morecalls later that afternoon ''DONE'' he says. and a Bill of $600.00.... r u f...kin kidding me. He says his mechanic said it was the purge adaptor-they replaced it. Took the car home. That next day Tuesday less than 24 hours the f...in light comes on again!!!...Are u kidding me!!!!...I called him pissed off and he says bring it in fri. ...there at 8 in the morning.. Car there for 5-6 hours -- picked it up and this Baris Garage had the balls to charge me another 200 bucks...and iam have my fingers crossed its fixed right from this Crooked Business ......Stay Away All!!! ....BBB is next!!!

Jeez my experience here was biased by my desperation to have a fix, but they handled my problems…read morelickety-split with no nonsense. I don't live in Rochester, but when I rolled into town wth my 15-year-old Subaru, the exhaust system (resonator and exhaust pipe) just fell apart. I could tell it was busted because suddenly my meager 2.6 liter engine sounded like it was revving for a Nascar race. I only had a day in Rochester to burn, so I set an appointment for 8am at the nearest Mavis which seemed to be the safest bet for getting a quick turnaround. When I arrived on the dot at 8am, they informed me they didn't have an exhaust mechanic and redirected me to Cole Muffler (also a Mavis branch) across town. When I got to Cole/Mavis, I was greeted by Tyler (? I think) and he let me know that they would inspect the car and let me know ASAP what needs to be done. After 20 minutes or so he escorted me to the car and pointed to the exact parts that were failing (rusted) and why they should be replaced. He gave me the option of letting the less rusted pipe stay. No upsell. I opted for the full replacement because it was time for this car (16 years old). He told me it would be 1.5-2 hours so I took a long walk. When I got back the car was in tip-top shape and the bill was less than I feared. They charged for parts plus $160 for labor. This included a new resonator and new exhaust pipe. Didn't need a new muffler. Total was about $650 including labor. I really appreciate this branch of Mavis/Cole for attending to the needs of my car in such a professional manner, and on the spot when I needed to have the car for other business in Rochester. This branch brings a positive vote of confidence for Mavis, even if it isn't on their main sign.

I WOULD NOT GO HERE FOR ANYTHING OTHER THAN AN OIL CHANGE. I paid 1300 dollars to get my catalytic…read moreconverter changed. It was the only issue as on both may 18th and June 5th I got a code read and that was the only code that came up. I got it "fixed" at Cole muffler June 6th and the car was ready for me June 8th. I leave and immediately when I turn the AC on the car starts shaking. I went to go get it fixed and they quote me 500 dollars and they said that both me and two code readers just didn't notice this issue that they say has been here all along. They say a catalytic converter "technically" wouldn't cause an issue with the radiator fan, turns out although rare it can! Regional manager said a radiator fan wouldn't show up as a code and then once I said hey I googled it he pivots and said oh well it would if only blank happened. I told him hey I can show the code readings I did and he said he didn't want them. I had a lady on the customer service line say it's sort of expected that when u get work done that something might happen? This (in my opinion) made me wonder if that's what they do to get more work. If you're hoping the Mavis Discount Tire relations makes the work safe I would heavily warn you to not risk it. I habe a warranty for the catalytic converter fix that covered bad workmanship and steve told me he didn't know what he wanted me to do. Okay so I got it checked at another place and the issue could not have been here all along, so they were lying! Cole Muffler told me the issue was the radiator fan and in the two days that I left the car there, just to be told by Steve the issue was not his problem the radiator module got affected as well! A radiator fan is not something that you can just drive for months or even weeks and have your car be okay!