My "04 Suburban went in for A/C service in early July, 2011. They first ignored the research we had done online that indicated what the problem turned out to be, and changed the A/C control unit. After paying $475 for that, they figured out they neither had the expertise, nor the tools to re-program the unit at the shop, and referred me to the Chevy dealer. The dealer found the problem to be the exactly what my own research found (temp. door actuators), and replaced them (pretty darn expenive). The dealer then commented that Firestone should have never touched the control unit, and I should get my money back. When following up with the shop, the Managing Partner had zero interest in either: a) keeping a customer; b) offering an apology; c) admitting that they could have handled things differently. What would have made this better? Any effort at all by the manager to make a good faith effort to compromise on this. A free oil change. Something. Anything. It didn't happen, and can't recommend that you invest your hard earned money there. read more

I have been going here for years and have loved this place. The past 6 months I have taken my car in multiple times for the same unfixed problems and the staff is not nearly as friendly as they once were. I made an appt for a simple oil change and inspection and asked that they look at my steering again because the $1000 of work doesn't seemed to have fixed it. For the second time this week they said they could not even get to my car for 5 hours which won't work when you have to pick up kids by 2. The whole reason of making an appt. is to get n and out. They were extremely rude and wanted to remind me I was late for my appt despite me calling to apologize that I would be running a little late. I ended up going to try a new place at Custer and Arapaho and they smiled and told me your car will be ready in 25 minutes!! read more

I have used this Firestone several times because it is a convenient location. And for the record, I am a person who likes to find the good in every situation. However, I will never trust this place again. Thinking I was staying ahead of maintenance, I scheduled an appointment to have my brakes serviced. When I went in to drop off my car, a mechanic was working the desk. He was very arrogant from the beginning and told me that since my car was a VW, it would cost more than the $99 coupon. Furthermore, since it was a VW, I'd automatically need rotors so I would be looking at a minimum of $300!! He made these decisions without ever even looking at my car and he had an obvious prejudice against VW's. Feeling uncomfortable with this, I told him I needed to call my son-in-law. I also called an long-time family mechanic whose shop is too far from my home. He told me to bring it by and he'd give me an estimate. When I got there, he put it on his rack, and looked at everything twice. He said not only did I not need rotors, but that my pads still had a good 20K miles on them! I will never trust Firestone again. I feel certain that if I had left my car there, I would have paid at least $300 for a repair that wasn't necessary and would never have known better. It is quite unfortunate that a supposedly reputable business would take advantage of an unsuspecting customer in this manner. read more

Went to an "instant" oil change nearby and was told the wait was at least 30 minutes. On a whim, I checked Yelp for another service place nearby. Firestone caught my eye, and I remembered seeing it tucked away behind Sprouts on one of my numerous visits there. I proceeded to the location, walked in and requested an oil change. I was concerned, because I realized that Firestone was a full service auto shop and it might take longer to get an oil change, considering there were customers there getting tires (imagine that). I had already ventured far enough for said oil change, so I decided I'd deal with whatever time it took, within reason. To my surprise, they pulled in my car right away and 20 minutes later I was ready to go. The price was definitely right, actually less than I've paid at many of the "instant" places. Staff was very friendly, courteous and did not try to sell me add-ons like a fuel system cleaning or any of the many other things typically pushed by staff at other locations. Fantastic experience from start to finish...I will definitely be returning with my other car. read more

They suck! You make an appointment for an oil change and alignment (purchased a lifetime alignment) and they take an hour and a half to do the oil change alone To make matters worse, one of the jackasses working there suggests that I am lucky to get my vehicle serviced by them. Take your business elsewhere! read more

The person behind the counter looked swamped. He continued to answer 6 more non stop phone calls (10 minutes) before attending to my wife. I left my wife alone with him while I went to work. 10 minutes later, my wife called me asking if we should do our brakes and rotors($800), change our filter in the car($100) and replace a light bulb($39). Listen, her car is a Honda that's only 2 years old. He was clearly trying to take advantage of the fact that she was a woman. My brakes were still good, rotors are good and I will change the filters and bulbs for that ridiculously high price.We came in for a plug for her tires(still a high $30, should be $7 -$10) and left with the absolute worst experience in our lives. If you want cheap and good service, go to C & M Tires. If you want to spend a lot money for unnecessary repairs, then this is the place for you. BTW, It took them 1 1/2 hours for the stinking plug. read more

I had a hole in the stem of my tire. Pulled in 3 minutes to 7:00pm, yes I was one of those people. They thankfully took my car in to fix the tire. So happy they didnt tell me they were closed . Thanks for great service read more

Took my 2003 cts in for an exhaust leak. 1st time I had been to a Firestone (new to area). 5 star review isn't just for the work done on my car. Sitting in waiting room an elderly gentleman came in asking for oil change and air in tires. Salespeople were honest and said it was a few hours for oil change (due to spring break rush). They asked him to pull his car around, though, and checked all tires for air before letting him leave. He arranged a time later in the day to come back. Owner also gave me some advice on how to remove tree sap from my windshield. I tried it last night and worked like a charm. I'll gladly return here for future repairs. read more

Got a great deal on a set of Firestone Indy 500 tires for my car much cheaper than any other place quoted. They did everything they said they would do, on time and at the agreed price. Love doing business with people like this. Will be using them for all my automotive needs in the future. read more

Everything worked like clockwork. I got there on time, they checked my brakes, did my oil change and I was on my way an hour later. Fantastic service. Roger is my "go to" guy, without a doubt. Won't take my car anywhere else. Thanks, Roger! read more