Terrible service, scammed my child out of his money. Went in needing his alternator replaced, they told him it was just the battery and charged him $400 dollars. His car died on the way home from picking it up. DO NOT GO HERE. read more

I walked in for an oil change and walked out with a $1500 estimate. The service rep was not able to give any convincing answers. Zero customer facing skills resulted in complete lack of trust. I think they do aggressive up sell. read more

Dissatisfied customer! We took our vehicle to this Firestone for a diagnosis test $99. Instead of calling us with an estimate, the manager went ahead doing the repair and charged us an enormous bill. read more

Sorry for the long review but it was needed. I had my 2000 Mustang GT towed in to this shop for analysis and repair as it broke down about half a mile from their shop. The manager John (or John) called me the next day and said that it needed fuel tank replacement and couple of other things with an estimate of 950$. Since the car was not running, I did not have a choice but to accept. He again called a few hours later and said that their previous analysis was a bit wrong and that it would be 1,100$ now since it now needed the complete fuel set up to be replaced. That was the first alarm for me that these guys could be incompetent/corrupt. I agreed to that as well and they went about fixing the car. They called me next day to notify that the car was ready to be picked up. I was in store to pick up the car and I asked John as to why was there a discrepancy in analysis and what was the cause of additional 200$. He was very rude and gave an answer "I already told you on the phone. There was a miss in analysis. How would you like to pay?". I was taken aback by his rudeness but I just wanted my car fixed and nothing else. So I ignored it, paid the full amount of 1264$, took the car and left. I was driving on the freeway and could sense some heavy smoke from the car exhaust. After about 5 miles, the car broke down on a busy street. I pulled the car to the curb and noticed that the car was leaking fuel. Obviously these guys had screwed it up. I called them and the guy who spoke to me was Elya (this guys was the only polite and reasonable guy in their store). Elya said that they would require me to get the car towed back in. I got the car towed back in that night back. The next afternoon upon analysis Elya called me and said that they had screwed up and that one of the connections (there are many) from the fuel tank was missed from securing while installation of the fuel tank cabinetry. I was disappointed and quite angry but could not do anything else but wait for them to fix it again. They did so and called me the next day to pick up. I expressed the desire to speak to the manager (John) that this was not acceptable and I should be compensated for loss of car for 2 days and my inconvenience (my car breaking down on a busy street emitting huge smoke in the middle of a freeway). The manager, John, is the rudest of the lot and probably the worst customer facing employee that I have seen ever. He conveniently slipped out of the store before I could get there. I got there at 6:30 PM and Elya said that he left for the day at 5 PM and that he was not in a position to talk to me. He out rightly refused to talk to me. I was not compensated a tiny bit but instead was met with insult. Anyways I took my car and was on my way. Now is the fun part. I filled up gas in the car and noticed that the car could take in more gas than usual. My car's fuel capacity is 13 gallons and the fuel meter ran beyond 13 and kept running till 14 and I stopped the fuelling at that point. I was puzzled and then had a hunch to bend down and see. That's when I saw that the car was leaking fuel from the car's rear side just below the fuel cap. AGAIN, the car was leaking fuel AGAIN. I paid well over a grand to these guys to fix one thing and that one thing malfunctioned twice after they fixed it. Then they kept the car with them for 5 days and fixed it. I finally took my car from them 9 days after I initially got it towed in to their shop. I finally reached out to their head office in Bellevue and got a rental car for during the time I did not have my car (as these guys had refused to get me a rental car) and had cost of labor removed from my bill and had it credited. The head office folks were very responsive and may be so because they already may have had similar complaints out against this Firestone store in Redmond. Conclusion: I am in the service industry myself and I understand that things can go wrong some times. But what defines you as a company that cares about your customers is how you treat such situations and how you talk to your customers at those times. What could they have done to better my experience with the store which they did not do? a) Fix the car right the first time. They screwed up 3 times. b) Be apologetic the first time they screwed up. The manager John who happily swiped my credit card for the money did not want to talk to me. c) Be apologetic the second time they screwed up. John still did not talk to me until I threatened to take the matter to small claims court and threatened to tow my car out of their lot unfixed. This is the worst car mechanic shop that I have encountered ever and I was looking for a way to give it 0.5 stars or no stars at all in the review but had to give it 1 star. They are incompetent technically and are rude to their customers. They have no idea of customer service and firmly believe they can get away with it. I would not recommend this to anyone even if they would service your car for free. read more

This place is a scam. The guy tried to make me get me to pay $90 for an oil change I did not ask for. I had an oil change a few hundred miles ago. He tried to make me over pay for an air-conditioning check and did not do the one well that I paid him to do. Never going back here. read more

Firestone Complete Car Care is anything but what they claim to be, they are in fact out there to completely overhaul your car even if it does not need any repairs; squeeze last penny from you in the name of fictitious vehicle faults. On September 26 2015 I took my Honda Civic there for Uber's mandatory annual inspection. To my surprise they found so many faults that my vehicle was almost fit to be scrapped! The estimate totalled around $1000. Mind it my vehicle has done only 63000 miles and in an absolute tip top condition. They didn't know that only two months ago in July 2015 I had my vehicle inspected by Honda of Kirkland and they found nothing wrong with it! I have that report with me and also the one concocted by this facility. Once confronted they had no explanation. I refused to be fleeced and decided to refuse any repairs. These guys know that if they fail your vehicle you cannot work for Uber thereby losing your income. Most Uber drivers succumb to this blackmail as they do not want to lose their daily bread and butter. Beware, I am sure they are doing the same to others too read more

Unbelievably poor communication and service. Confused about rental car authorizations, did not inform about delay - waited two hours before any information available. Called to make appointment but was treated as walk-in due to incompetence of customer service staff. read more

Its been months, and I'm still pissed off. I've been coming here for years after signing up for the stupid long term alignment deal. I hit a bad chuckhole, bent a rim, bent a tie rod and limped into the shop. They had me. They had my truck up on the rack. This place way overcharged me as I called around while they worked on it - then showed proof Schwab across the street was 50% less, and ANOTHER firestone shop in Kirkland was 30% less to replace the tie rod when the truck was up in the air being fixed. They actually said they don't match nor recognize the other firestone because they are independent and the guy in Kirkland doesn't know what he is talking about. Seriously? Its replacing a part. I told them the antilock brake light was on. Guess what, the line was cut at the caliper, you could see it !! yet they want some stupid $200 or something to "diagnose it". Then they said my caliper was leaking and want a stupid price to replace it. The truck was still up in the air. So then, they replaced the tie rod and aligned the truck within 35 minutes. Both within 35 minutes. They of course charged me for one hour of shop time JUST for the tie rod. I feel sorry for anyone trusting this stupid place. If your stupid, this place is for you. The only thing they get from me is a one finger salute as I drive by this stupid place every day months later. Don't be stupid. read more

My 2002 Toyota Tundra's A/C light was blinking. I brought it in on a Wednesday (6/17) and they fixed it right up for a reasonable price. The following Friday (6/19), the A/C went out again and light began to blink. I called the store to let them know (about an hour before their closing time) and spoke with Ken. He asked if I was available first thing in the morning the next day (Saturday 6/21). Since I was not, they made an appointment that fit MY schedule, not theirs, on the following Monday (6/22). Again, they fixed it right up. That evening, the A/C crapped out yet again. I called after hours and someone still picked up the phone!!! He said he would leave a note and someone would give me a call when they open tomorrow. I got a call from John at 7am the next morning, right when they opened (Tuesday 6/23). John asked me to bring the truck in for a 3rd time and will have it fixed for good. You may be wondering why I would be writing a 5 star review when I had to bring my truck in 3x to get the A/C fixed. The answer is simple. As far as the mechanics knew, they fixed the problem each time I brought in the vehicle. When I left, the A/C light wasn't blinking and air was blowing cold. Second, every time I called, they were more than accommodating to fit me into their schedule. They even offered to pay for a rental car during this experience. On the 3rd and final visit to get the A/C fixed, they were very communicative in that they were going to make the repair and take the truck on multiple test drives with resting breaks in between to make sure it works once and for all. Upon pick-up, I spoke with Matt who offered a free oil change for the troubles. At 9:30am on Wednesday (6/24), John called again just to check and see if the A/C was performing up to par. I know this is a long review and I rarely read reviews of this length, but I needed to share this story. Their communication, determination, transparency, and customer service was above and beyond most other auto shops. Every employee I worked with at the front counter was very friendly and professional. Thank you, Ken, John, Matt and the Firestone Complete Auto Care Crew! read more

Failed my emissions report (check engine light had been on for four years) and was recommended to go here. I can't tell you what they fixed or if it was important, but they were nice to me, finished on time, called me when it was ready, and did what they promised. Did they offer to sell more stuff? Sure, but I'm the kind of person that lets my check engine light stay on for four years, so they weren't really gonna get much outta me. I'll go back again if something breaks, but I won't deal with the person "up-front" who is a cashier cause they didn't seem to know anything about cars. If you have questions, ask for someone "out-back" thats working on cars, they are the ones who know a lot. read more

Had a great experience at Firestone today in Redmond. Got the oil changed, tires rotated, at a good price that was affordable. They gave me a high-mileage oil change for my Dodge Grand Caravan. Pleasant people informed me all the way what they would recommend as repairs. No hard sales technique which I appreciated. As female baby boomer this is important - not to twist my arm or use fear tactics to pay for more services, they absolutely did not do this, and I felt comfortable, very nice people! They would order the back brake lights located on the top of my rear lift-up door if I needed it, and I suggested they email me the price for that part which they would make the phone call for pricing for me and when I gave them my email they said they will email me the price quote for the part from the dealer. They also told me the price in advance to replace that back high-up brake light which I wanted. I asked questions which they were very nice to answer, no rudeness which I have encountered in other places, they were very helpful. I would go back and give them five stars. They deserve it! Thank you Firestone in Redmond, WA! read more

by far the most incompetent automotive repair shop I have encountered in my 28 years on this planet. absolute horrible communication and technical ability. in the process of fixing my vehicle they actually damaged two separate components. the initial issue(which they felt too incompetent to work on), was fixed by another shop the day it was released from Firestone. my vehicle was at Firestone for over 24 hours and I was personally there between 9-5 on one day(waiting) and 7-230 the next. the tech who initially was working on my vehicle did LITERALLY nothing the first full day it was there. he left at 4 prior to completing any task. I was only notified of this AFTER he left and was forced into a rental car because my vehicle was not ready. i could be much more specific with the situation but there's no need, this statement should do the trick. techs/manager completely USELESS, improper training, horrible people skills, no sensitivity or urgency or general human compassion for their customers. read more

I alway have my vehicle service at Firestone in Redmond location because closed to my house. But the last time service was disspiont me. I got $50 off coupon for any brake service. I want to used on my front brake with my firestone card but the service people said, "No".! He said, he already give me good due but is not. Just the same price with most place. Also the credit department people too. I have mail out the check to paid for my payment on the 5th. and my due date on the 8th. but they not cash out until the 11th. and they told me, I'm late and charge $35 for the late fee. I call and talk to one customer service name Tavon #36 but he don't help me and also told me is my fail (can't help). Yes, they got it. Just about the money. They don't care about customer. They want only short time, they don't think about long time customer. Yes, I will be one of them. I will paid out my balance and closed the account and get going to some place els. They're not only one out there..! That what they want...! read more