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    Firestone Complete Auto Care

    2.5 (92 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Vehicle battery testing

    Check engine light

    Engine oil light diagnosis

    34 More Services

    Auto general diagnosis

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    Fuel system cleaning

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Auto regulator replacement

    Auto switch replacement

    Auto windows and mirrors repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Windshield wiper replacement

    Firestone Complete Auto Care Photos

    Recommended Reviews - Firestone Complete Auto Care

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    This is the gash that Firestone Redmond put in my tire and then tried to device me to cover their tracks.
    Bill D.

    Summary: Put an 8" gash in my tire. Pulled a deception to try and get me to throw away the tires so as not to get caught or accept responsibility for ruining my tire I brought my car in for seasonal tire rotation. They were summer tires and had low mileage but I got a call from the tech saying "any reason you want to keep these tires? I replied why wouldn't I? He replied well it was icy behind the shop ( it was) and they were "all Over the place" and it looks like the treat is worn. Did he expect summer tires to grip on ice? I told him they were low mileage and wanted to keep them. When I showed up they tried to charge me and did not load my tires. I had to ask if they had them in the car after telling them I wanted them and they then loaded them. I knew something was fishy but assumed they just wanted to keep a slightly worn 21 inch Porsche tire so I didn't Persue it or check the tires. When I went to switch back to summers I got a call from Discount tire and they asked "who took these summer tires off" I told them Redmond Firestone and he said there was an 8 inch gash in the sidewall. He said that the automated tire remover likely caused it. He said it happens to them some times but they own up to it and would always make it right. I went back to Firestone and the manager said they would not help and I had to contact a regional manager and gave me an email. They destroyed and expensive 21' Porsche tire and they tried to trick me into leaving them there to cover their asses. Now I need to buy a new set of tires. This is worse than incompetence, it's willful deception. I'm assuming I will get the brush off from the regional manager. Discount tire in Redmond has always been great. They have repaired flats for me no charge. The only reason I tried Firestone was they had an appointment that day and Discount Tire did not. Everyone makes mistakes, this was willful deception and definitive proof that this location should not be trusted with anything

    Exterior
    Jon L.

    When I experienced an issue with my car during the holiday season, I was looking for an auto repair shop. I tried the Bellevue Firestone location, but they were busy. So I asked if the Redmond location had any availability which they did, so I headed over to have them look at my problem. Redmond Firestone is located on Redmond Way. It is a little past Whole Foods on the other side of the street. The store layout looks similar to the Bellevue one with an waiting area. It also has free Wi-Fi though you have to register. I had them do some analytics on my car along with an oil change and wheel realignment. The wait was several hours, so I headed over to Whole Foods for some coffee and a pastry. If you are looking for something do rather than waiting at the shop, Marymoor Park is close by. It is a nice place to run or walk. Upon returning, I learned that my car needed a super expensive part to fix the problem. Unusual since my car had not any major issues until now. I wasn't sure if they were upselling something that I didn't need, so I ended up going to my regular repair shop to have them take a look. As for the oil change and wheel realignment, those were done fine. Though they did forget about doing the wheel realignment until I asked them, so I had to wait another hour. If you need a simple car service like an oil change or wheel realignment, Firestone is fine. Though for the bigger jobs, I would get a second opinion to confirm the issue before making the investment. Even then, I would rather support a small repair shop that is reliable and trustworthy over a corporate repair shop that may not have your best interests at heart.

    Leaky gasket
    Biggs R.

    After 7 yrs of crappy service I am finally done with this place. Every time I took my car there they would try to upsell me some service that I didn't need. I am savvy enough with cars so I took care of it beyond what they did. And put up with it for a while. 2 yrs ago I had the timing belt replaced for $900. It's a service recommended every 90k miles. But after about 18 months the gasket started leaking. They didn't tell me until I took it to different place. Now they don't want to stand behind their service and wants me to spend another $900 to replace my timing belt again. I even offered to pay for half, but to no avail. That was the last time I am took my car there.

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    They forgot to tighten the lug nuts back on after a new tire was put on. Found out as I was driving on freeway.

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    Page 1 of 3

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    My insurance was supposed to tow my car to Les Schwab so I called ahead to let them know.

    Mentioned in 5 reviews

    Read more highlights

    AA Auto Service Center

    AA Auto Service Center

    4.3
    (209 reviews)

    We recently returned to the area after being out of state for three years. During that time, our…read moreprior AAA approved shop had been bought out. So when I saw this shop on our way to and from work I was excited. Shop always looked neat and clean. :) Booking the appointment with Blake was seamless and quick. Brought the car in and Mel did a really thorough job of making sure he understood why we were bringing in the vehicle (there was a list!). Shop was very clean and well kept. Mike called us around noon and explained everything. Very professional, unassuming, and candid. I appreciated that he took the time to explain what was done, what needed to be done based on specific issues that were found, and addressed the items they could not diagnose. He even went so far as to explain how issues are diagnosed and that nothing had come up for one of our concerns. Everyone we encountered was friendly, knowledgeable and candid. They called when they said they would as well. So we were always well informed. Will be back!

    I originally called a few weeks ago to ask about pricing for an oil change and scheduled an…read moreappointment for yesterday. But when I arrived, they said I wasn't on the schedule. Luckily they were able to fit me in the same day as a waiter. He said it would take a while but I was in and out within an hour. It was so fast! I forgot to get his name who helped me but he was super nice and friendly. I also appreciated that they didn't try to sell me on any other services. Very happy with my oil change experience and would highly recommend!

    East Side Auto Care

    East Side Auto Care

    4.3
    (90 reviews)

    I had a really excellent experience with Eastside Auto Care. My check engine light came on a few…read moreweeks ago, but I procrastinated making an appointment. Then my car started leaking a small quantity of oil - maybe 2 or 3 tablespoons. So I decided it was urgent enough, I looked on Yelp, and I chose Eastside Auto Care based on the positive reviews. I called to make an appointment to drop it off on a Thursday afternoon so that they could diagnose the check engine light and the leaking oil on Friday. They said that they would give me a call back between 9-10 AM on Friday. At around 11:30 AM, I called because I hadn't heard anything, and they apologized because they were really busy. No problem with me - I appreciated the apology! They diagnosed the check engine light as a faulty oxygen sensor, said that I needed an oil change rather urgently, and recommended a number of other repairs that I agreed that I needed but wanted to postpone, as I'm in the process of buying a new car. I authorized the oxygen sensor and the oil change. I received another call a few minutes later, apologizing for an error on the quote, and it would be about $20 more than they had originally quoted me. Again, that was totally fine with me because they were apologetic and upfront about it. I told them that if they couldn't finish it by Friday afternoon, it was fine to keep it until Monday. At about 3:30 PM, I called to check on the status of the car and they said that it would be ready Monday morning. Today (Monday), I received a call at about 8:30 AM that my car was ready. I picked it up and I was pleasantly surprised to find out that the total was $200 less than the estimate. They double-checked to make sure that they had done the bill correctly, and they had. They also gave me a discount because of the original error in the quote and for being referred by looking at Yelp reviews. What I would like to highlight in my review are that a few things happened that would normally be an indication of poor customer service - not calling when they said that they would, getting the quote wrong initially and having to revise upward - but because Eastside Auto Care was so courteous and apologetic, I didn't mind at all, and it did not lower my opinion of them. Everybody makes mistakes, and all that we can do when we make mistakes is to own up to them and apologize. I look forward to taking my new car to Eastside Auto Care in the near future!

    This is a criminal enterprise. I previously left a positive review based on the quality brake work…read moreperformed by the PREVIOUS ownership. I came to them in 2021, not knowing about the ownership change and happy with previous work because my car losing engine power then turning off for no reason. Turning it back on would fix thr problem for 20 minutes then it would repeat These guys charged me nearly $700 dollars to "replace sensors" and didn't keep the parts they allegedly removed even when I specifically asked them to. Less than a month later the same problem happened on the highway ans the car turned off completely and I needed hundreds to tow it and at that point I had to pay $2k for a new alternator! They refused to return my money. Even worse, when they did their "repairs", they lazily put all the car panels in my back seat rather than under the hood where they belong. Not only completely dishonest work but absolutely sloppy and lazy too.

    Doug's Auto Tune & Repair

    Doug's Auto Tune & Repair

    4.7
    (125 reviews)

    Omg, These guys don't take advantage of people. My car was at Rairdon Jeep with a quote of nearly…read more$8,000 to fix issues that were nearly non-existent and wanted a 2nd opinion. Turns out, it stemmed from my battery replacement not being finalized by AAA which caused problems with the car not shifting from first gear to second gear. Not only did Raridon not even address this issue in their $8,000 quote to me and that it wouldn't be fixed. Dougs even figured out the issue with the computer showing a number of nonexistent issues - it was a computer glitch. Rairdons didn't question the computer and was happy to try to take 8k of my hard earned funds unnecessarily. Rairdons knew this happened immediately with a transfer of the battery and I specifically told them that I suspected it had to do with the battery. They didn't even inform me that the shifting issue wasn't addressed. I asked what happened to the shifting issue. By then I'd already found Doug's and was going to give them a chance because of a really great initial conversation that showed me they knew much more than the Jeep Dealership. Josh explained about. They only charged me for a single hour of work. In my opinion, they undercharged me. It was an incredible experience and Josh knows his s***. I'm 63 and female.... Rairdon saw me coming. (One of the worst things Rairdon did was tell me they could have this 8k worth of work done by the end of the day... Really?) Josh and Tony are fabulous!! Teresa

    I was recommended Doug's for my regular oil change and tire rotation by a friend when I moved to…read moreWashington in 2019 and have continued to go there ever since, even recommending them to other friends. Josh and the team and Doug's are nothing but kind and helpful. I've never felt like I was being taken advantage of or overcharged. They always let us know after our appointments when there may be things like new tires or brakes that we have to consider in the coming months, so we always know what to expect. Not only that, but when my husband's clutch went out last year, the first thing we did was call Doug's and, even though that isn't within their remit, they gave us a great recommendation for who we could have our car towed to for the repair. We moved from Kirkland to Seattle in 2020, but continue to drive over the bridge and drop our cars off for each service appointment because we like them and their service that much!

    Firestone Complete Auto Care - tires - Updated July 2026

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