My husband frequents Firestone Complete Auto Care when he is having automotive difficulties. They seem to always get him right. Their service is friendly and knowledgeable --when I've had to stop by as the middle man to pick up his keys. He seems pleased with the service and they are usually a first stop for diagnostics and some repairs. read more

Extremely poor time management. I don't know if you guys do drug testing here, but you should! David the young man had nothing but excuses over and over again on why I was still sitting there for 2 1/2 hours waiting to have an oil change. Unacceptable and unprofessional. read more

Thank you to the staff there we felt they went above and beyond, and made us feel very comfortable. They looked for a coupon for us so that we could save money on our oil change. read more

Terrible service! I booked an early morning appointment a week prior! It still took them almost 4 hours to even look at the car! They called me with their estimate after Noon! A simple brake job and alignment took over 8 hours! They offer no remedy or remorse! Stating that an appointment only gets you in the door...! read more

Have gotten my oil changed here for years. I had an appointment and waited there for 2 hours just for them to never even have touched my car. I am actually livid for them wasting 2 hours of my time. Lost a customer read more

The team there was awesome! I was in a bind while traveling for work. I came in to get an oil changed and despite some unexpected paperwork glitches they handled things very professionally, made sure I was informed and then quickly turned the service. The true test of a staff and service is when things don't go perfect, how they handle the situation. A++ thank you! read more

Very disappointed in their service overpriced did more harm than good when I went for a tire rotation and balance vehicle - was lit up like a Christmas tree and they told me it was like that when I arrived which it wasn't read more

They do great service and they are actually honest!! I took my car here on the coldest day with no heat and they I thought my heating core had gone and it was our only vehicle.... They cleaned air out of my coolant line and refilled my coolant and I was back on the road!! A life saver!! read more

I have recently went to the store in Montgomery Illinois on Orchard Rd., to do a wheel alignment , I bought the life time paid around $210. A condition expressed clearlyby me , to the service advisor Mr A and to the mechanic Mr B was to first check the steering tie rods threads engagement in the tie rod ends, because I suspected that it was not enough to be safe to drive . After the fact I decided to ask them if they did the check ( this is a serious safety concern ) and I found out they did not do it . Since I had life time warranty I went back and asked them to do that safety thread engagement check and redo the alignment and they wanted to charge me for the action that they have agreed to do in the first place. They refused to do it , I have refused to pay , they did not care about the huge liability behind their mistake. I can see that the life time warranty for alignment is just to charge one more money for things that they may inflict purposely to your car, not a place that I will ever trust again. I can only see what they do to people who do not know cars , people that are at their mercy. EC read more

I took my car in for a repair. they told me they could repair it. after them having my car for 3 months and not having a car. all repairs still have not been repaired until this day. my radio no longer works, I get water in my trunk, trunk not aligned properly. they actually took my car to a 3rd party to get repaired and I know this through one of their employees. save yourself a headache, stress, and time. their excuse was that it was a big accident and the car could not be perfect. instead of fixing the issues. they didn't even vacuum or wash the car when I finally got it back. car had a flat tire 30 minutes later and they had to come back to pick up the car. This shop is a nightmare. Definitely do not .w read more

Overall great customer service! Chuck is always knowledgeable and honest on what needs to be done to your car to get it back to running smoothly. I have referred family who has received excellent service as well. read more

Sit down, fasten your seatbelt, this review could be a bumpy ride. Last July I put four Bridgestone Turanza QuietTracks 80,000 mile warranty on our Subaru. It's thirteen months later and the tires are losing their wet pavement traction. I called customer service, they gave me a case number and was told to visit a local Firestone store. Last week, I stopped in, spoke with the salesperson and he said they would warranty the tires at no charge. The only problem was the tires weren't in stock and would have to be ordered. No problem, set the appointment up for today (Tuesday morning). I came in today to get the tires put on my car, the order is already in their computer and there is some confusion as to why the tires are being replaced at no charge. The salesperson who originally helped me is off today and the salesperson on duty is naturally confused. Nonetheless my car is brought in for tire replacement. Expecting the worst, I began my review while waiting for my car, hence the "fasten your seatbelt" quip. Well, I was wrong in my assumption of expecting the worst, because the original salesperson wasn't there. Albeit there initially was some confusion, the warranty and professionalism of the staff exceeded expectations. As a former Bridgestone/Firestone store manager (many,many years ago..... it was the 80's and 90's). I felt obligated to write a positive review, in the hopes that someone from corporate reads this as well as my fellow Yelpers. read more

I recently took my car into (Oswego) Firestone for a sound it was making when backing up. They told me I needed all new brakes and since we had brakes done at this same location previously, some of the parts were covered under a lifetime warrantee so we had them do all four brakes. Upon getting the car back I noticed another sound coming from the car, but this time it had nothing to do with backing up at all. We called Firestone and they said it's most likely the shocks & struts. Their list of "suggested service" came close to $1600. However, we explained that the current sound wasn't there prior to us bringing the car in for the brakes. We were told to bring the car in and we could drive with one of their tech guys, listen for the sound together and get another evaluation. Did that and were again told it was shocks & struts. Being that I wasn't ready to fork over for this additional cost just yet, and that the shocks & struts weren't dangerous in any way to prevent me from driving my car, we passed on the additional work for the time being. After mentioning this series of events to some family friends they recommended we take our car to their actual mechanic, someone who has his own company (not a chain) and has been working on cars through several generations of family. Needless to say, we did. Come to find out that the sound was not my shocks & struts but rather sway bar links. They also looked over the work done on the brakes by Firestone and found that a brake line was dangling lose and a part was left off the left rear brake assembly (it was however included on the right one). It was the unconnected piece that was causing the noise I'd been hearing. This mechanic took photographs and showed us the underside of my car with what he was referring to. We did bring the photo back to firestone to inform them that the brake job was apparently not done fully and properly. The guy we spoke to was obviously sincerely sorry, stating that they certainly don't want unsatisfied customers. We asked about their insistence that I needed shocks & struts. He said they were going by the mileage on my vehicle and the fact that most people would need this type work done at that mileage point. Basically, they didn't seem to listen to what we were saying from the get-go about the sound only being there AFTER picking my car up from its brake job. We were given three vouchers for free oil changes for our troubles. OK sure, that's nice that we got some free oil change coupons but does that make up for not doing my brakes properly in the first place or dismissing the new sound I questioned? Sadly, I have read that Firestone has a reputation of trying to upsell people on service work. I have to wonder. I can say without question, that I am very glad I got a second opinion on my vehicle. They (Firestone) are definitely a much more convenient location than this mechanic but I know in the future I will choose to go the extra mile and take my car to a place that has been highly recommended for YEARS OF EXCELLENT AUTO SERVICE by friends we have known for 35 years. read more

set an appointment for 30 minutes (single tire replacement ) and was told it would be 2 hours because the shop was full. I can wait 30 minutes in a shop without someone having to pick me up, but 2 hours? I dont how this place manages function. Trash service from the moment I walked in, no one talked to me despite watching me walk in and when I asked if I needed to talk to anyone, this girl with tattoos brushed me off like it was a chore to talk to me and not like she was getting paid to do it and needed another guy to even find my appointment. thanks for wasting time and making me risk blowing a fire Firestone oswego. read more

Avoid this particular shop! The techs are running back & forth between phones/checkout and working on cars. They aren't focused. I went in for an alignment after getting new tires elsewhere (thank goodness). The tire shop performed multiple spin tests to make sure the tires spun freely and weren't hitting anything. I drove to Firestone with no issues or noises. After leaving Firestone, my car starting making a scraping sound on turns. I looked and noticed the plastic liner under the bumper was now bent, torn and rubbing against the tire. I took it back to Firestone and it went downhill from there. The story between the guy on the phone and the tech, Jesus, changed multiple times. First there wasn't anything wrong then there was a broken plastic piece hanging down & it was like that when I came in (no it wasn't) then the tire shop must have hit the bumper & broken things. I asked why there was nothing noted on the work order or mentioned to me if it was supposedly broken when I came in. Jesus said he heard the noise, figured it involved the tires, he was only working on alignment so he didn't say anything. He said I needed a body shop to fix the bumper and refused to touch my car until he spoke with a manager the next day. I've filed a claim with corporate and waiting for someone to call me back. While waiting at the Firestone shop, another customer talked about how they screwed up her vehicle too. They told her that her vehicle was fixed and ready to be picked up even though the check engine light was on them started flashing. A different shop looked at my car today and said the tires move side to side now. A simple alignment has turned into a horrible experience. This shop used to be good, but it's very different now. read more

Absolutely terrible experience. Went in for a simple fix and they gave me the run around multiple times. I had to return multiple times and they were extremely rude every time. Ended up going to a different shop to get it fixed. $1800 later. read more

Was waiting for a rim to be delivered to the store via insurance claim of accident, was notified it was delivered called same day made an appointment came in, the store seemed to have steady business coming in and out, but they were very helpful manager Johnatan kept us up to date ie brining vehicle in, mounting tire on rim, checking tire pressure. Overall great experience. Thanks for the help! read more

Took over 2 hours for an oil change, and that is after mu ford escape was pulled into the garage. They also upsell you on a simple oil change. read more

Everyone is very polite and accommodating. I always call ahead and am never waiting for more than an hour on my car maintenance. I will continue to use them while I live in the area, just because they are so easy to work with! read more

Went in to have brakes bled and alignment. They couldn't fix the broken bleeder valves and instead wanted to sell me new calipers for $400 each. Said it would take 1.8 hours to remove and install new ones on each caliper. Only took me 15 minutes to remove them and then $30 to have the valve drilled out at a local machine shop. These guys are *^%&$ read more

I felt that I was listened to for all my car concerns. I was quoted a price before my repairs and it was right on! This is my favorite Firestone as they treat me with respect every time and their work is the best! read more

Nick and Johnathon at this location are the benchmark of exemplary customer service. Both of these guys went the extra mile for me and I highly suggest this location based on the service they offer to their customers. Thanks Nick And Johnathan! -Chris read more

We have been here regularly and they are always disrespectful to me and treat me like a child when I am a very well educated college student. Very disrespectful. read more

Good work and fair price is how I would describe this place. I have brought a number of cars to them and they take care of the problems. I also feel they accurately diagnose the problem and don't attempt to up sell. read more

I have been standing in the store for 5 minutes and no one has acknowledged me. There is now another customer and still no one to help us. What does a girl have to do. read more

I went in for a battery issues to have them check the battery made an appointment came in apparently they had no time other than to tell me what I already knew I told them it's a good battery I got it less than a year ago it's just not screwed on tight enough and I needed somebody to figure out where the wiring was wrong. Except for they came back to the lobby a little while later and told me the battery takes a full charge but if you want us to look into it further you'll have to come back a different day. I went to my other mechanic and he literally saw how loose the battery is and within 10 minutes tighten the whole thing fixed it no more issues.. this place is a waste of time and effort I literally went and waited for them to tell me what I already knew about my battery that it's 100% good just it's not on the terminal correctly. It's a shame this place is close to me but not worth it because they're not very competent with cars. Just a giant waste of time and I don't have time to waste read more

Jonathan has always offered industry leading service and today's visit was no exception. Firestone should feel lucky to have someone like him managing a store. Other Firestones in the area are managed poorly so the brand quality from we have seen is not consistent. This location however is amazing and we highly recommend trying them out. I also got to meet Jonathan's new service manager today and he too seemed awesome! Give them a try, you will not be disappointed! read more

Price higher by about $200 than business across street. They told me their mechanics are better than across street. They were wrong.

I service all my cars with this firestone. Always great service. Carl and his staff is knowledgeable and they go beyond to make sure you are happy and satisfied with service. A+ read more

The staff are all friendly and nice, there just isn't an abundance of them. This makes them flakey (don't return calls or forget to call/update) and unreliable (didn't have time to do larger, more time-consuming repair of my vehicle). Also forgot to check the brakes, even though I asked them to when I brought the car in. Overall, not the best experience, albeit the fact that everyone was nice. read more

Love them for oil changes always have coupons and don't even need them printed can show them on my phone

These folks said my car needed nearly 4000.00 worth of work. They said I needed new heads because the car "eventually" failed their chemical test. I thought this wasn't right (fortunately) and took the car to another repairman. This HONEST repair man ran the same chemical test and the car passed. It did not change color. New spark plus ($250.00) fixed the overheating problem. I've driven the car a few months since then with no problem. If they charge you more than a hundred dollars, get a second opinion. It's not just this Firestone. It's the "culture." If the managers don't make their numbers, they get demoted. So, they lie to rip off customers. read more

Nice guys. Joe Diel was very helpful when my niece brought her car in. They were very thorough and made sure they checked everything before sending her back out on the road. read more

New tires 5 months ago and very thankful that Karl offered me the road hazard coverage. Got a bolt in the back tire today and Karl and his team got me in right away. Did not try to sell me any extra service, just went about fixing and rotating the tires (part of buying the tires here). Great experience. Now back to work. read more

Tried to get me to agree to service that was not due. Stay away. Rip-off artists.

Staff is very friendly and helpful but communication is definitely lacking. Had to keep my truck in the shop 2 nights cause they didn't have the right tire available. My spare tire also needed replacing and that took a week to get. Never got any call backs in the status of my truck, I always had to call them. read more

Treated with respect and completely up front on pricing of services offered. Competitive for the services I needed (Alignment and tire installation and balance). Had both of my vehicles service on the same day. Not as competitive on tires outside of their main manufacturers that they represent; but their service is top notch. read more

Went in to have a thermostat sensor replaced in my car. The service was terrible; every question i asked didn't seem to register with them. I asked the simple question of 'how long?", and as i response i got a rude, "Might be today, maybe tomorrow. You know what, we'll call you..." When they finally called two days later, they started trying to sell over the phone other work, 'like new tires', 'oil change', 'suspension alignment', etc. I told them no, that if i wanted it done i would go to my normal mechanic. Later on when my husband went to pick up my car, they started telling him about how i had been interested in all this work over the phone, and that he should sign the approval to get it done; lucky for me my husband called to make sure it was a lie. The actual work done to my car wasn't bad, it was the customer service that was awful. They were too interested in signing me up for more work on my car (over $2,000, stated in an estimate i didn't request but found stapled to my receipt). Funny thing is, my car is relatively new and goes for regular checkups, NONE of the repair work on their estimate is actually needed.... They''re money hungry. I will not be going back. read more

Have had the same brakes done at the Oswego, IL location 4 times and they are still squeaking! After the third time they were still squeaking but I said forget it I am not going back. But here we are 11 months later and 14,000 miles on the brakes and they are grinding metal on metal! I take the car back to Firestone and they tell me that I will have to pay for the labor for them to do the work because it is past the 12000 mile warranty. This is not my first time having brakes replaced but it is the worst and I have never had brake pads wear out after only 14,000 miles! I did some research and found out that brake pads typically last between 30,000 and 70,000 miles. Talked to the manager and he stated that I either had to pay for the labor or they would put it back together and I could pick up my car. So reluctantly I paid for the labor and called corporate to complain. I was told I would get a call back from a regional manager and that never happened. To top it all off THE NEW BRAKES I JUST HAD INSTALLED ARE SQUEAKING! WILL NEVER USE FIRESTONE AGAIN! read more