Hector and his team have helped me out so much and Hector especially has 10/10 customer service!

I was hauling my mule back from leg surgery and had a long 4 hour drive home. A few miles after I got on the road I realized my trailer was not pulling smoothly. I discovered my trailer tire was starting to shred. I called this location and James M promptly answered the phone. He told me where to pull in the lot and where to park. Shortly there after he was putting on my spare and I was back on the road. I'm so grateful to have found this place, met James M, and was back on the road quickly. The price was amazing and so was the service. read more

April 2026 Fixed a leak then tried to say our battery was old and needed a new one. Problem was they replaced the battery in February 2026. When we told the guy at the desk he said "you sure did." Liars cons and theives. They did fix the leak so can't give them a zero. Won't be going here again. read more

Took my car there three times for the same problem never got it fixed. It was always something different. I spent over two thousand dollars. The aliment they said they is worse than before. If you want to wast your money take it there. They will be happy to take it. read more

Came in to ask if I could get a technicians help with removing a lug nut from one of my seats, explained that I just needed a power tool and I could pay for the service or time, the guy looked at me like I asked him the most annoying question and replies with "I can't ask them to help you with something I don't own" what does that even mean? I went across to Goodyear and it took the lady there one minute to ask a technician and it took the technician 30 seconds helping me with my request, safe to say I will now be doing all my car needs and services across the street at good year read more

Firestone Complete Auto Care - It took 30 seconds to do - Tires Near Me - Northglenn, Colorado

I've been a long time customer of the Firestone on Melody Dr. in Northglenn, CO but that has now come to an end. I had my front two brakes replaced on a 2000 Honda CRV and to their credit the job was finished quickly and professionally. The problem is that their prices have gone through the roof. It cost $827 to have two front brakes replaced. That's really all I need to say about this job. Look around. I'm sure that you can find service at a more reasonable cost. read more

I brought my car in for a brake problem and had them change the oil and transmission fluid also. They overfilled the fluid and did not reattach the oil filter. Transmission fluid sprayed all over my car and destroyed the sensors. $1550 bill for clean up and to replace the sensors. They also tried to sell me new brakes when I did not need them. I filed a claim with headquarters and was denied even though they 100% destroyed my brand new car. I've never had a nice car before and finally bought a 2011 Suburu. I spent more money on this car than I've spent on anything in my entire life. These horrible mechanics that work for this HORRIBLE, DISHONEST CORPORATE COMPANY ruined my car and WON'T PAY FOR ANY OF THE DAMAGE. DO NOT take your vehicle here if you plan on getting it back in one piece. Imagine taking your brand new car in for an oil change and now you're out $2000 in extra repairs and rental car fees. Pretty amazing how badly you can be treated by a long established American company. read more

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Stopped by with a leaky tire only to find this location is terrible!! The staff is in-professional, they told me my tire could not be repaired, but still charged me $21 for trying etc. They told me a needed a new tire, but they did not have one available that would work. Took it to BiG O Broomfield for a 2nd option and they fixed it right away for FREE. After seeing the star rating after the fact, it is clear this is a poorly run operation. Stay clear read more

Super Friendly! But super disappointing too! Dropped off for an oil change, originally said the wait was 50 min, so we just left my Escalade there for the day. Dropped off around 10am, ended up not getting it until the next day ( 50/50 our fault ) Paid $80 for an oil change ( par for the course with a huge luxury vehicle) My biggest issue is how dirty my $100K car was upon getting in! Super disappointed Started cleaning the car before I thought about taking photos so I only got one pic. We will try them one more time because my husband likes them. Come on boys! When you know better you do better. So let's do better next time huh?!? read more

Firestone Complete Auto Care - Gross Dash - Tires Near Me - Northglenn, Colorado

Terrible first they tell me they close later then they actually do, then say my vehicle will be done one day but wasn't and dont even call me to let me know it wasn't done and just let me waste gas to go pick it up when not even ready. I would give 0 stars if I could read more

I'm Very disappointed. I've trusted Firestone for quite some time now but my daughter was taken for a ride. Their '99 Tahoe had a misfire. She took it into the Melody Dr. Northglenn Colorado store with a misfire. $2,300 later it was given back "misfiring less". It was better, but not fixed. When the old parts were requested the told her they were thrown away... on the same day they did the repairs? $2,300 tune up and the vehicle wasn't fixed and there were no old parts. When Angelee at the store was contacted later to explain why she paid $2,300 for a misfire the store was very nasty with here over the phone. She took the truck to another shop and a hundred dollars later the misfire was fixed. What was the issue? Spark plug wires! I can't believe this happened at a Firestone?!?! Customer service was called regarding this situation and a return call was promised. After three days of waiting no return contact has been received. I've worked in the automotive industry for 30 years and have never treated a customer in this way. If this is the way Bridgestone Americas is doing business these days they can close my account, we'll be going somewhere else for service. read more

Went in for an alignment, they gave me my car back with 3 lug nuts on one wheel and they lost my lug nut key. None of them really know what they're doing. Would not recommend this place at all. read more

This location does not honor appointments made on the Firestone website. Received email confirmation of appointment.

SO RELIABLE! I live close and bring my commercial truck here for anything and everything. Bj and Jacob help me out tremendously, if they do not have the means to fix whatever my problem is they will explain exactly what the problem is and what my next steps need to look like to be successfully resolve the problem. I wish I could give more than five stars read more

Had an alignment done and they did a good job. Took a little longer then expected but I was happy with the service and the quality of the work. read more

Firestone Complete Auto Care - Tires Near Me - Northglenn, Colorado

Went in for basic services, and all I got was a scratch that they say I'm a liar for. And told me they could not align my car even though I had already purchased an alightment. GOODYEAR ACROSS THE STREET DID A GREAT JOB THOIGH FIXING THERE MISTAKES! they're just a bunch of lazy crooks at Firestone north Glenn read more

Store manager Angelee Cornejo is super knowledgeable about cars, parts and repairs. It seems that you can ask her any question at all and she knows all answers. Very direct and analytical, straight to the point. Our car rides great after a couple minor repairs that were done here yesterday. We would come to this place for the car service all the way from Florida because in Florida where we live we don't receive a quality service like here. Thank you! read more

Set up an appointment to get my car fixed. Dropped off at this location not realizing I had booked at the one on 104th and Federal. Received a phone about this issue. The woman who called offered to take my car to the correct place. That is what customer service is about. Thank you for getting my car to the right place. read more

I'd give it a negative rating if I could. No customer communication at all. I told them I needed my car back on Sunday after dropping it off after hours on Friday. I called on Saturday and even though I used the after hours drop box, they didn't even know it was there. Then Sunday comes and no communication, so I call and call , around five times, no answer. So I go up there to see what was going on and on the door is a message closed for emergency, well can't tell me that they all had emergencies. But no call to tell me they needed to keep it or to make another appointment to bring it in. they just kept it. I had to find my own way to work last minute. Finally Monday came still no call, I called them and they said they got approval and will get the work done that day. Finally he calls later in the day and said it was done. I asked to get it after hours as they close at 5, they said no problem, I asked them to put the keys in the middle console. I go get it, no keys left in my car at all. So I call on tue and of course they had them. Poor communication all around. I will never use them again. To this day I still have no invoice, nothing to show what work was done or anything. Horrible all around. read more

my car was in and out in an hour and they were so nice i have been going here for over 10 years and reccommend pjr

We were heading to Nebraska when our low pressure light went on. We got to the store just as they were closing. Fernando took off the tire which had a screw in it and repaired it. He balanced the tire and checked the air pressure. We were so fortunate for the repair and GREAT service. Michael read more

Customer service here is amazing. I had a flat and they were able to see me the next day first thing in the morning and replaced it at a fair price. I couldn't fill one tire with air and they were able to help right away and do a quick assessment. Everyone is very friendly, helpful and knowledgeable and prices are fair read more

Do not go here. I went in for an oil change, and was advised to have my tires changed as well. I knew I was due for tire replacement, so asked to get a quote. They said they were running some sort of promotion and I could great tires on sale. The sale price was still more than what I had been quoted at Costco or Discount Tire (I had done some preliminary searching since I knew it was coming up on time to replace). The sales associate suggested filling out a credit card application as there was a $100 reward for simply filling out the form. He promised and insisted I would not actually be opening a line of credit, and I could get the $100 simply for filling it out. I did so and got my new tires and a few short weeks later what do you know. There is a line of credit open in my name. I tried calling to complain and was told the manager would call me back, which never happened. I would suggest avoiding a big company like firestone (this was my first time visiting them) and instead going to a small shop. More likely to be honest, in my opinion. Would not return here. read more

Absolutely horrible!!! After screwing up my appointment, Mitch told me my car would get in right at my appointment time. I was there at 8am and Bri tells me that the appointment means nothing and it would be another hour or 2 to get my car in. I expressed my frustrations with all of Firestone and Bri kicked me out of the store for using a cuss word. She acted like she was so much better then I was and said she would never work on my car. There's always an issue at any location however this was THE WORST service yet! This doesn't even deserve 1 star!!! read more

I was having a wretched day. Hit a chunk of concrete in the road and got a flat. Also had to take my husband's car in to the Honda dealership for an electrical problem. While I was there, the folks at the dealership noticed my spare tire and wanted to replace my flat and the other front tire because of a dangerous bulge, but they wouldn't have any tires in my size until the next day. It was 12 o'clock, I had to be at work at 2 o'clock, and both cars were out of commission... Enter Deb at the Firestone across the street. She was incredibly friendly and remembered me from an ordinary oil change probably a year and a half prior, which was the only time I'd ever been there before. While they didn't have the tires I wanted in stock, she asked a co-worker to fetch them from another store. I went and had lunch and right about the time I got back, my car was ready to go. And the tires were cheaper than anywhere else in town, including Costco. I got to work on time and the day was saved. Thanks, Deb! When I replace the other two tires, I know where to go. read more

Full disclosure: Lyft pays for my rental to get serviced at this location but I still come here due to the close proximity to my house. This is my second time getting an oil change here, my first experience was iffy because after they completed the oil change they never showed me the topped off fluids or the oil line. I didn't think much of it and everything (besides the washer fluid has been fine). I decided to come back and schedule a second oil change, I am not very impressed. I called and specifically made an appointment (7am) only to find I wasn't even scheduled as I should of been. Moreover: the lady working was rather rude, she opened the doors late knowing I was outside waiting and couldn't even bother asking me if I wanted a cup of coffee. As I am waiting in the lobby it's now: 7:55am and I'm still waiting for my car to be done. Furthermore, they didn't show me the topped off fluuid Lyft Drivers: please consider taking your vehicle / business elsewhere. They are very inconsiderate of our time here and I think Lyft should reconsider making this our go-to location. read more

I got an oil change and tire rotation done here as required by the business to whom the car belonged. The work got done, but the customer service was lacking. The staff were not excited to serve and had that lazy, "I'm-not-enjoying-my-job" tone in their voices. So, quit! They talked about how busy they were and were obviously not eager to put their customers first and do what it took to get the work done as soon as possible. So, I made multiple trips and scheduled an appointment. The wait for the work to be done was close to an hour. That's not horrible, but I've seen faster. I attempted to buy a battery here, too. They only had the two most-expensive options and not what I needed. Sub-par overall. Had it been my personal car, I would have gone elsewhere, no question about it. read more

Would not recommend this specific shop to anyone. I've had great experiences with other firestone location but the manager Angelee at this location has been an absolute nightmare to deal with. I never once had such a terrible experience trying to get an issue resolved as I've had with Angelee and the area manager Katrina. They are the definition of terrible customer service. read more

This is by far the worst Place you can take your automobile to! I wrote another review on google stating the problem I have ongoing with this location! now my lawyer is getting involved! These people ruined my truck! It hasn't drove the same since these idiots out there hands on it! I'm beside myself read more

I called to get a quote on a set of tires. My car is a mini Cooper and they require run flat tires cause they don't have room for a spare tire. I had a bad experience with the Firestone on 104th, and got approved for the Firestone credit card so I could get tires and alignment. My car needs 205/ 55/r17 a size they don't keep on hand . The really nice lady on the phone pulled up my estimate from the other Firestone as I was explaining the outrageous high estimate I was given and was looking for some run flats a little cheaper. She said that I would be able to get those tires cause she applied all the coupons and rebates that those tires had ( the other Firestone didn't apply any coupons for me ) and they would be able to get those tires for me in 2 hours sent over from the warehouse. ( The other Firestone ordered tires from same warehouse but was still waiting after 2 days) so after the tires were put on the manager came to me and explained that after the free alignment check my car needed to be aligned. Quoted me around $100 for a single alignment or $199 for lifetime alignment. Went with the lifetime, then he came to me and explained that they were unable to get it aligned perfect due to something being stuck so they had applied some degreaser and wants me to weight 5 days and come back and hopefully they would be able to finish. Came back on 5th day, was there for less than 10 minutes before the technician came to explain that because my mini Cooper requires some weight added to my car in order to align it they could not proceed cause they don't have the required weights. I had recently been furloughed from my job due to this covid 19, I applied for the credit card cause I needed tires badly. Could of applied for some other credit card but went with Firestone, would of never got tires from them if there was a question about not being able to do the alignment. Don't know that much about cars but I do know that tires and alignment go hand in hand. I go to auto repair placed to get stuff done for my car cause I have no idea how to do those things myself. There name Firestone complete auto repair is definitely falsely misleading if I don't say so myself. Was also mislead when I asked if they work on mini coopers when I called and they said " yes we do" . Now I have brand new tires on my car and no money to go somewhere else to get my car aligned. So the question is "do I feel taken advantage of ???" Well yes I do!!! If they claim to work on mini coopers, then they should know what mini coopers need and be equipt or at least the knowledge of mini coopers. I would of never bought tires from Firestone if they could not due the alignment !!!! read more

They do not value appointment times. I had an appt. at 10am and proceeded to wait 2.5 hours to watch my car sit in the waiting lot. They offered me a free oil change once I asked for my keys back, but most people don't have 4 hours of their day to spare. read more

Wow! Amazing service. I had traveled from Mississippi to Grand Lake for a wedding. Driving down the mountain after the wedding... I had a flat. Googled tire businesses and found Firestone on Melody. Ended up I had a broken screw driver in my tire! Ouch. Tire was fixed in a timely manner. Price was perfect, great conversation and very friendly staff. I was back on my way home in no time! I was impressed. I highly recommend this Firestone. #thanksforsavingtheday #mynewbestie #ontheroadagain read more

The manager at this location, Angelee is amazing! I took my very old Subaru in for repairs only to discover that the last mechanic who worked on my car (at another shop) created an expensive-to-fix problem that wasn't discovered until my car was taken apart to complete the repairs I agreed to. I was on a limited budget and Angelee worked with me to get everything fixed within my price range. Not only do they have my thanks, they have a loyal customer from now on! read more

I'm not sure whats wrong with some of these reviews but I was having an awful day and the service people were just amazing and so helpful. I could tell they really cared and wanted to figure out the real problem instead of trying to sell me what wasn't needed. One of the best experiences I've had at an auto care facility. If you have car problems go here! read more

My new place for oil changes. Being a female and feeling like everyone's trying to take advantage of me everywhere I go, I appreciate the business they do here. On top of the good business, my synthetic blend oil changes are 19.99 with coupon. They get me in and get me out within 45 min. Quote on my tires were about average. The place is clean and the waiting area has a tv and coffee. Not much compared to the Toyota dealership but after Toyota dealership tried to take advantage of me last time- I feel comfortable taking my business to firestone. The mechanics do their job correctly and efficiently and they take the time to explain to me what is going on because I'm a stickler when it comes to cars since my last bad experience. read more

Do NOT take your vehicle here. I don't even know where to begin but I can say that having my truck for 6 hours, when they promised 90 minutes, just to mount some tires is completely unfounded. And the price they charged was over double the quote they gave... I guess they charged by the hour. read more

A month ago I took our 1998 Saturn, which had been overheating only on rare occasions (whenever we were stuck in stop and go traffic for over half an hour at a time), to Firestone so they could diagnose the problem. They did and convinced me that we needed a new thermostat, water pump and radiator flush. The job cost $555 which we didn't have handy so we took advantage of the credit line that they offered which allows us to pay for that over 6 months, interest free. That's nice EXCEPT, the car overheated again this week during a bad commute!!! The next day I took the car back to Firestone to let them know of the problem. After an hour diagnostic, they came back and told me that we need to replace the head gasket now, which would cost around $1,880!!! The car is barely worth a little more than that plus the $555 we already spent last month! Today, I took our car to an auto service company recommended on Angie's List (Elder Auto - fantastic company!!!). They determined that we do NOT need to replace the head gasket!!! The only problem is that the Engine Coolant Temperature Sensor and the radiator cap need to be replaced. The whole job is costing me $155!!! The final bill actually came out less - $139! It's a few days later now and we've had a chance to test out the overheating problem - No overheating!!! read more

Lazy, poor service and careless workmanship. After being canceled on and rescheduled, I still took my Jeep here to have a new oil filter installed and a some diagnostics run. I am extremely disappointed in the high pitched whistle my car now makes on and off again that, after several visits/conversations, the shop refuses to remedy. It was also really scary and smelly to drive it less than 1 mile after it was worked on to find that a hose clip had been broken during service so the hose was laying on a belt -melting, smoking and smelling up my whole car. This, they also refused to remedy so for now, our zip tie rig will have to work until we find a reliable mechanic. I'm also really disappointed in the defensive, rude and lazy attitude of everyone we've spoken to so far. I don't know what went wrong to create the sound my car now makes but offering us our money back before you even attempt to fix it is really something else. Please, fellow customers and neighbors, keep doing your research and get a recommendation from a friend or neighbor before you make that same mistake I did by trying the local, nearby shop. read more

I have some serious concerns about the store located on10525 Melody Drive Northglenn CO 80234-4111. I took my car in on 09/25/18 to get 4 new tires and an oil change. Cleveland at the front desk was amazing. He was very helpful and polite and recommended I should get an alignment as well so I agreed. I was told it should only take a couple of hours. I called back in a couple hours and was told by another tech that they were almost done. I went in and they hadn't even moved my car from where I parked it. It took this shop almost 5 hours to do the oil change and put 4 new tires on and they couldn't do the alignment because the tech wasn't there. That is unacceptable! I took a look at my car the next day on noticed they didn't put valve caps on my new tires and used what looks like yellow silicone on my oil filter cap to stop it from leaking. I have changed my own oil in the past and know it will leak if you over tighten the cap. I now have to replace the oil filter cap. I called the store manager Angelee Cornejo to express my concerns and she was less then helpful and wanted me to bring my car back in. She has to be crazy to think I will let anyone in that store touch my car again if they mess up a simple oil and tire change. The service techs and staff are obviously not qualified to be working on anyone's car. The only thing that store has on a positive side is Cleveland. This in not an isolated incident either. My mom and brother have had similar issues with this store. For the safety of everyone that does have their cars serviced here I really think they need to look at their staff and the way this store operates. read more

STAY AWAY!!! My boyfriend made an appointment 3 days in advance, to get studded snow tires for his 2017 Prius for 10am on a Sunday morning, intending to leave for a job at noon. He thought an "appointment" would mean that he would get in and out of there in time. We showed up at 930am to an empty store, with a couple of people waiting and were told that the place was short-staffed so we should go to breakfast and come back. We returned at 10am and sat for 4 hours total waiting for the one person who showed up to work, besides the manager, to put the tires on. At around 1.5 hours the manager came over to tell us that it was "too cold" and that the snow tires were less flexible so therefore difficult to put on. (a blatant lie, as studded snow tires are actually more flexible. This is information that we actually knew from previous experience). At 2 hours, my boyfriend noticed that the employee was working on other cars - and talked to with the manager about it. He then called Customer Service for help, one of a few calls made to Customer Service in the following few hours. Customer Service issued a Claim # and called the manager and suddenly a flurry of activity began around the Prius - it was put up on the lift, etc. At 3 hours they had a set of snow tires on the car - NOT STUDDED. The manager told my boyfriend that he had not ordered studded snow tires. We showed him the paperwork to prove our order. Another call to Customer Service revealed that they don't put studded snow tires on at that location! We had them put our old tires back on and at 4 hours we got out of there with NOTHING but a promise to receive a call-back from the District Manager within 48 hours - a call which never came. read more