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Firestone Complete Auto Care

2.3 (64 reviews)
Open 7:00 am - 7:00 pm

Services - Firestone Complete Auto Care

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

17 More Services

Oil changes

Auto wheel alignment

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

Firestone Complete Auto Care Photos

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Ask the Community - Firestone Complete Auto Care

Review Highlights - Firestone Complete Auto Care

I appreciate the consistently high level of courtesy and professionalism from the staff at the New Haven, CT Firestone.

Mentioned in 2 reviews

Read more highlights

Valvoline Instant Oil Change

Valvoline Instant Oil Change

(29 reviews)

Consumer Beware - Serious Negligence and No Accountability…read more I normally don't leave reviews, but what happened to me at this Valvoline location needs to be shared as a public service announcement. I brought my new vehicle here for one of its first oil changes. Less than two weeks later, while driving with my two children in the backseat, my dashboard lit up like a Christmas tree--my power steering failed, my radio shut off, my headlights went out, and my entire car slowly died in the middle of traffic. It was terrifying. The next day I replaced my battery, but the car still didn't feel right. After having it checked at Advance Auto, I was told my alternator was no longer functioning, which likely caused the battery to die. I had my car towed to the dealership because this type of failure is highly unusual for a new vehicle. The dealership's inspection revealed oil all over my serpentine belt and alternator, which caused the alternator to fail. Thankfully, my extended warranty covered most of the repairs, but the dealership specifically advised me to contact Valvoline because the damage was due to negligence during the oil change. Valvoline sent a representative to inspect the car before repairs were completed. They told both me and the dealership they would call back. They never did. When I followed up myself, customer care and an employee named Cal told me they "didn't understand how this could have happened" and denied my claim. When I asked to file a claim with their insurance, I was told this franchise "does not carry regular insurance" and that the manager alone decides which claims are accepted. I was told it might be escalated to an area manager, but even then, no callback could be guaranteed. So now I'm out nearly $600--the cost of the oil change, a new battery, and my $212 warranty deductible. If I didn't have an extended warranty, I would have been out even more. And worst of all, my kids and I were put in real danger when the car failed in traffic. There is absolutely no way oil suddenly appeared all over my serpentine belt and alternator on its own less than two weeks after an oil change. Yet Valvoline has put up every barrier possible to avoid taking accountability. I'm sharing this so other consumers know what they're dealing with. Be extremely cautious about trusting this location with your vehicle. Their negligence caused major damage, and their refusal to take responsibility is unacceptable.

The rudest staff in West Haven I have ever come across. We pulled in the wrong entrance by mistake,…read moreand a man ran out to us like we were criminals and ask us what we were doing there. We said came for oil change. I went inside to verify that they had the oil filter that I needed he said I'm not allowed in this building, This is not awaiting lobby. I need to leave immediately again a very rude person. He then sent out another gentleman who had a Service Manager uniform we told us they just sold the only one they had. I felt that visit could not be more unfriendly

Tony's Auto Service - Tony's Auto Service

Tony's Auto Service

(11 reviews)

They were supposed to recharge my AC Freon to 500g but only put in 193g. I found out after I went…read moreto the Kia dealer to have it assessed because after over a month of trying to work with Tony's my AC was still blowing hot. Kia did the diagnostic and found only 193g of Freon had been added. Tony's was very difficult to work with, and I also found they were persistent with having my review deleted from another major platform, when all I am doing is posting my honest experience with receipts/proof attached. Do not recommend this place at all.

Great service, fair prices…read more I called to see if they could fit me in same day and finish by 4pm for a road trip -- my hood was rusted shut, preventing me from replacing my headlight so I could drive safely in the rainy weather. They told me to come right in and they would see what they could do. George and Ismael stood out in the rain trying to loosen up my hood latch, replace my headlight, my tail light, and even did a last minute oil change to make sure my car was safe to drive today. They topped off all of my fluids and fixed my tire pressure without even being asked. I made it out of there with a $35 charge for the oil change and 1/2 hour of labor for the hood latch/headlight repairs, topping my bill off at just under ~$100. (On the contrary, Firestone Auto told me they would charge $200 just to replace a headlight, not even knowing my hood was stuck shut). I will definitely come back here in the future. Auto shops so often leave you feeling like you were cheated, but I trust these guys and felt like they had my best interests in mind.

Valvoline Instant Oil Change

Valvoline Instant Oil Change

(34 reviews)

Regional Manager Dominic Torlish is incompetent Valvoline…read moreneeds to fire Dominic Torlish. I see someone else complained about him, and about exactly the same thing. Wow I came here to give a review for my bad experience and come to find so many others were dealing with exactly the same problem as me. These people have zero experience. This is a beginners mechanic stop they barely know the basics. They caused a leak in my car whold not following instructions and mishandling my oil pan plug and no one wanted to take responsi . It's like they deal with it in a local level and actually refused to my face when I requested to speak to someone higher up in the Valvoline chain they just completely blatantly deny you and immediately close your case without even hearing you out. The regional manager, Dominic Torlish did not even allow me to plead my case to him I never spoke with the man he only heard the local managers side of the story who is responsible for causing the leak. This is very much conflict of interest because if it's dealt with at a local level and you cannot plead your case to anyone higher up in the Valvoline chain why would local managers admit they are at fault if they never have to answer to anyone higher up. Do yourself a favor go to a real mechanic these people are snakes. Fire Dominic Torlish!

A+ customer service that had me in and out less than 15 minutes. Solid crew holding this Valvoline…read morelocation down. Will be back indefinitely.

Midas

Midas

(38 reviews)

I brought my vehicle in specifically to address an electrical short affecting the air conditioning…read moresystem. I clearly explained the issue upfront, yet the shop proceeded with unrelated repairs that had nothing to do with the electrical system. Despite being contacted twice and assured that the problem had been resolved, the original issue remained completely unfixed when I picked up my vehicle. To make matters worse, I was told I needed a brand-new starter, when in fact the only issue was a missing bolt -- a basic oversight that raises serious questions about their diagnostic process and integrity. This experience strongly suggests either a lack of technical competence or intentional upselling of unnecessary repairs. I would caution others against trusting this establishment, and believe it warrants further investigation for questionable and potentially unethical business practices.

These guys are really honest. We were driving home from Rhode Island to Maryland when we hit…read moresomething on 95 and we heard a horrible metal on metal grinding sound. AAA recommended this Midas. We called and they promised to get us in today as they knew we were far from home. Once we got the car there, they were able to look at it and determined that just a backing plate got pushed out of place. Fixed it and we were on our way in 15 minutes. No charge. I'm positive most other garages would have charged us for something completely unnecessary. Like I said, these guys are honest. I don't live in CT so likely won't be back but if you live nearby, I'd give them a chance.

Firestone Complete Auto Care

Firestone Complete Auto Care

(44 reviews)

Extremely unprofessional and unacceptable experience at the Firestone location in Hamden,…read moreConnecticut. The interaction I had with the store manager, Brent (full name not provided), was discourteous, escalatory, and far below the level of professionalism expected from a Firestone representative--especially a store manager. On the day of my appointment, 11/22/25, I called in the morning to advise the store that I would be picking up the tires only and would not be needing installation, as the tires were purchased through my place of employment. I was not told this would be an issue during my call but that I could come at anytime. However, when I arrived, I was told I needed to speak to the manager. After waiting, the manager, Brent, informed me that he did not know whether I was "allowed" to simply pick up the tires due to my organization's contract. This was the first time anyone mentioned such a concern. When I asked how this could be confirmed, or why I was not informed earlier when I called, his tone became noticeably escalated and dismissive. I expressed that I simply wanted a good customer experience, as I could see he was becoming increasingly frustrated in both tone and manner. When I asked if there was someone above him I could speak with, he stated there was not. When I asked if there was a corporate office, he simply told me I could "call them," offering no additional assistance or clarity. My husband was present and witnessed the entire exchange. After Brent continued to escalate the situation, my husband intervened and asked what would be done today, stating he was not going to "go back and forth." Brent then retrieved the tires and threw them outside the establishment, clearly upset and making no effort to de-escalate or maintain basic customer courtesy. As he loaded the tires into my truck, I asked for his full name. He replied only "Brent," refused to provide his last name, and ended the interaction with "Have a good day and holiday," despite his behavior being in stark contradiction to respectful customer service. If Brent represents the standard of leadership in this store, then Firestone is failing its customers.

workers not helping instead of helping they are saying ı prefer you go to transmassion service ????read more

Firestone Complete Auto Care - tires - Updated May 2026

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