I pulled my car in and had my tire repaired and inflated all done within 5 minutes. This is a no…read morenonsense shop. I unfortunately have had literally over 15-20 flats in my life from driving into NYC. So Im no stranger to flats repaired using both patches and plugs. Price was reasonable in lieu of my quick and immediate needs. I would use this shop again.

Great experience and service . Prices very fair. Prompt. Would use again. Tires beat competitionread more

My car needed 4 new tires.. badly. I was able to call, set up a service appointment, shop the…read moreprices and discuss warranties/ guarantees and felt satisfied. The real 5 stars goes to the guys at the actual shop! They got everything done in a timely manner AND went above and beyond when one of my tires got a nail in it not even 8 days later (fml). I would definitely recommend this shop.. tires aren't cheap so don't just go with the shop who charges the least, you get what you pay for.

Well. Service was great got a decent recommendation for a place to get my windows tinted. And well…read more I went to go do my brakes today after a month after they balanced and roared my tires. I can't get my lug nuts off without standing on the breaker bar to get the lugs nuts off! I weigh 250lbs! I have to put my whole body weight on it. Now I can't get the 5th lug nuts off.

Took Lexus in for a look over and mileage service. The team was friendly, and made the drop off…read morequick and easy. They called back same day with inspection report. Recommended a couple services based on Lexus service guidelines for mileage. No pressure to do any of the work, just a straightforward, honest assessment and service recommendation. Agreed to have spark plugs changed and wipers replaced. At pick up the bill was below the verbal estimate. Overall best experience yet with an auto mechanic. Highly recommend!

Best customer service ever!!! Following a bad experience was another tow company this one was a…read morebreathe of fresh air. I felt seen heard and valued Thank you!!

Thanks to Scott and Bert for exceptional service. Would come back. They went above and beyond…read morehelping to resolve a few issues that came up along the way.

WOMEN BEWARE: My Pep Boys Hamden experience left me feeling targeted, dismissed, unsafe, and with a…read moredead car. I brought my gold 2008 Buick Enclave to Pep Boys Hamden on July 16, 2026 for emissions and a simple oil change. The emissions portion was quick, but I then spent about 4 hours waiting for what should have been a routine oil change. At the end of that long wait, Pep Boys claimed there was an engine oil leak and immediately tried to push me toward paying for a $200+ diagnostic. That did not make sense to me because the vehicle had recently been purchased and checked before purchase with no known engine or transmission issues. Less than 2 weeks after this supposed oil change, the "Change Engine Oil Soon" light came on. My team and I had to buy engine oil and add oil ourselves just to bring the oil level back to where it needed to be. That is shocking after paying for an oil change. The vehicle later began shaking, overheating, and showing warning lights. I took it to Monro for a second opinion, and Monro stated there was no engine oil leak. They also identified transmission-related issues and signs consistent with improper transmission-fluid interference and unauthorized transmission work/tampering. What stood out to me is that Monro did not try to take advantage of the situation. They were transparent, showed us the codes, explained what they saw, and even recommended a proper transmission specialist instead of trying to sell us a transmission job themselves. Based on my experience, Monro was a far better and more honest option. When I returned to Pep Boys, manager Bert's explanations kept changing. His own scanner showed transmission codes, warning lights came on during the drive, the vehicle began shaking again, and he ultimately concluded the car was no longer safe to drive. Even after seeing that himself, he still claimed Pep Boys had done a proper oil change and had nothing to do with the damage. As a woman, this experience made me feel targeted, dismissed, and taken advantage of. Bert's comments about the female technician/manager at another repair shop were misogynistic and offensive, and his treatment of me felt misogynistic too. I felt like Pep Boys believed I could be misled into paying for diagnostics or repairs I did not need. My warning to other women: BEWARE. GO SOMEWHERE ELSE! Get a second opinion. Do not let Pep Boys pressure you into paying for diagnostics after they create or "discover" problems that were not there before. A female family member heard what happened and immediately said, "Why would you ever bring your car to Pep Boys? Pep Boys kills cars." Based on my experience, "Pep Boys Kills Cars" feels like an accurate warning. I have video evidence of the diagnostic codes, the Monro technician statements, and the interaction with Pep Boys staff. A formal legal notice is also being sent to Pep Boys demanding preservation of all camera footage, service records, diagnostic records, communications, metadata, and related evidence. I am willing to update this review if Pep Boys does the right thing: pays for the full repairs, refunds the failed oil-change service, reimburses related expenses, and provides a serious corporate response. Until then, my warning is simple: women should beware of Pep Boys Hamden and consider going to Monro or another transparent shop instead. The image shown is by the scanner showing over 20 transmission codes now. They also changed the comments in the receipts upon getting a printout when we came back on 8/1/26.

I called ahead and was told to come down for service. When I arrived, I was refused service without…read morea clear explanation, even though I had been told over the phone to come in. It was a frustrating experience and felt like a complete waste of my time. Based on how I was treated, I will not be returning and would not recommend this business.

This organization is open 7 days a week rain shine cold or warm weather! They never disappoint! It…read morewas a 6pm on a Sunday evening when I first began going to this business for help. I had a flat on the connector corridor into I91-N. Sometimes you have to watch for debris on the road, can't roll over everything you see and then think you won't get a flat. I really truly appreciate this business for being available at the most inconvenient time of the day! Swift service, friendly, all the time; good prices for new and for almost new used tires! Definitely worth having them see any of your tire needs.

Jon and his employee did a great job on my car and highly recommend them , they found a problem…read morethat was over looked by Town fair tire and recommended contacting the dealer as there was a recall that I was unaware of saving me thousands of dollars on my Mercedes Benz . Thanks guys

I called and got a very knowledgeable person his name is was Trey he was very friendly and…read moreexplained everything to me. Then made an appointment the service was great . Highly recommend for any tire service.Wilk definitely use them again in the future . Thanks Chris M

We have been bringing our personal and business vehicles to WT&A for 15 to 20 years…read more John has always been honest with the work that needs to be done and gives us options and his opinion on when work should be done or if we'd be better off getting rid of a vehicle. They're also great at inspecting any vehicle we're considering buying and have saved us from some bad mistakes. We're able to make appointments and drop it off first thing and get it back later in the day. If we have an emergency and call, they are usually able to squeeze us in. We are always very satisfied with their service and they have a nice waiting room.

I don't even know where to begin. I live in NY and my son was in an accident in Connecticut. The…read moreplace my insurance had it brought to was a nightmare so I looked up local places and found John. It must have been Devine intervention because I cannot begin to tell you how amazing he is. He is honest and thorough and tried to save me money at every turn. I wish I lived closer because he would have my business for life but 3 hours is a little far to go for auto repair.

I came here in July for emergency maintenance and Eric suggested some additional maintenance that I…read morecouldn't afford right then and wanted to double check it with my regular mechanic. Regular mechanic found the same issues, but Firestone offered a more competitive price, even without the holiday discounts. At least this Firestone is honest, so thank you Eric. I would recommend coming here.

Extremely unprofessional and unacceptable experience at the Firestone location in Hamden,…read moreConnecticut. The interaction I had with the store manager, Brent (full name not provided), was discourteous, escalatory, and far below the level of professionalism expected from a Firestone representative--especially a store manager. On the day of my appointment, 11/22/25, I called in the morning to advise the store that I would be picking up the tires only and would not be needing installation, as the tires were purchased through my place of employment. I was not told this would be an issue during my call but that I could come at anytime. However, when I arrived, I was told I needed to speak to the manager. After waiting, the manager, Brent, informed me that he did not know whether I was "allowed" to simply pick up the tires due to my organization's contract. This was the first time anyone mentioned such a concern. When I asked how this could be confirmed, or why I was not informed earlier when I called, his tone became noticeably escalated and dismissive. I expressed that I simply wanted a good customer experience, as I could see he was becoming increasingly frustrated in both tone and manner. When I asked if there was someone above him I could speak with, he stated there was not. When I asked if there was a corporate office, he simply told me I could "call them," offering no additional assistance or clarity. My husband was present and witnessed the entire exchange. After Brent continued to escalate the situation, my husband intervened and asked what would be done today, stating he was not going to "go back and forth." Brent then retrieved the tires and threw them outside the establishment, clearly upset and making no effort to de-escalate or maintain basic customer courtesy. As he loaded the tires into my truck, I asked for his full name. He replied only "Brent," refused to provide his last name, and ended the interaction with "Have a good day and holiday," despite his behavior being in stark contradiction to respectful customer service. If Brent represents the standard of leadership in this store, then Firestone is failing its customers.

I came in with no appointment, and they were very helpful. I was helped by Sean, and he was great…read more Will definitely be coming back if I have other car issues, which I hopefully don't.

The right front tire on our Lincoln MKT looked low. We went to Town Fair Tire in North Haven…read morewithout first asking for an appointment. They were very busy but agreed to take the car. A few hours later they called to say the tire was damaged beyond repair and we needed a new tire. We said to go ahead and replace the tire. They were to call us when it was ready. Several hours went by. I called and was put on hold "while they checked". After waiting quite a while the call went to voice mail. I was getting very frustrated. We went to Town Fair and found out they had not started to take care of our car. Finally, they took the car in and replaced the tire. When we went to check out, the person at the desk was most apologetic and offered a very nice discount "for our trouble". Mistakes happen, but when the business responds appropriately and in good faith, it makes all the difference in the world. We will continue to use Town Fair Tire and will recommend this location to our friends.

My fiancé and I did a lot of research on mechanics in the New Haven area, and we decided on Mike's…read moreAuto Clinic because they were recommended from Yale's student handbook. Also, we called multiple shops and this one was the most reasonable in cost estimates. Out of all the shops we called, John was the most helpful and sincere over the phone. Most importantly, John listened very carefully to our questions, concerns, and ideas. We told John that our car smelled like gasoline and that we needed to find and fix the possible leak. Unlike other shops, John expressed concerned about gasoline-related hazards and our safety. Also, Carlos was nice to us and helped us set an appointment. So after setting an appointment, we brought our car in the morning and met John. John treated us like family from the start. He was very friendly and honest. Right away, he looked under the hood and explained to us what the problem was. He was patient with us and described fully what our issue was and what are options were. We needed to replace the Fuel Regulator. John tried to make it cost-effective for us and gave us a reasonable price. Although they had to order the part from Bridgeport, John got it quickly and worked on our car promptly. Our car issue was resolved and we are extremely happy! For future issues, we now know where to go. We strongly recommend Mike's Auto Clinic.

I recently moved to Hamden and Mike's Auto Clinic was recommended to me when my car wouldn't start…read more Unfortunately, they failed twice to repair it. Mechanics make mistakes; I get that. But failing to give explanations, return my calls, or lock my car overnight (I walked there when I had heard nothing all day and discovered the shop closed and my car unlocked in their parking lot) and then to ask me for cash, is all to add insult to injury. Finally, after having my car towed there for the second time, as arranged the day before, but hearing nothing 24 hours later, I called and was told simply and directly that my car's repair was "not a priority" for them. I understand that this shop has been beloved in Hamden for many years, but unfortunately something or somebody there must have changed. I would never have been disrespected like this at home in Ohio and I am starting to regret moving here.