I've been going here for years with my Explorer. They always get the job done when they said they would. I always do an appointment, so I know roughly when the work will be completed. They are very busy so walk ins tend to take longer for them, which is understandable. The work they have done has always been great. read more

There is a reason they have a 2.9 rating. I have a story but I'll spare you reading it. They suck, they hire people who don't have customer service skills. Just all around horrible experience. read more

I wish more people would leave reviews for this place and boost their ratings because they are fantastic. All of the older reviews (3 years plus) were more negative! And I doubt most of those same people work there anymore. Kristopher D. helped me pick out a great set of tires for my car. I explained what kind of driving I do, my concerns, and he hooked me up. The day of my appt he made sure I was aware at all times where my car was in the process and when he expected the work to be completed. Because of him and this seamless transaction, I will be going back! I also have to add that while I was there over the course of 2 days, I witnessed additional superior customer service from 3 other employees. I wish I caught their names but unfortunately I didn't. But I will say in total, all 4 people that I was in contact with were kind, helpful, and not pushy with upselling. Keep in mind they HAVE to sell. This is their job. But I witnessed a couple people with financial concerns about the work they were needing done and all 4 people catered to their situations. Or and even better in my opinion, were very transparent about what they could do in their price range. Y'all give this place a shot. I'm telling you, they are wonderful guys! read more

I deeply apologize for taking a few weeks to write this review as it was important to me to write it. We regularly use the Firestone in Hermitage but on this particular day, needed to visit the one closest to where we were driving when we discovered a noise when going through a drive thru. A few weeks ago, on a Saturday afternoon, there was a gentleman with braces working the counter closest to the shop window. We stopped in with a weird noise coming from our front tire and were worried about continuing to drive on it. The gentleman drove the car around a bit to try to diagnose the issue but was having trouble figuring it out so he grabbed someone from the shop as well. The two of them drove around a few times and then came back to us. It turns out the noise was coming from the hubcap (a non-factory replacement we put on due to losing the hubcap on that tire) rubbing against the tire, creating the noise. The two of them figured it out when, after being stumped, they took the hubcap off, drove around again, and realized the noise was gone. The amount of care this gentleman put into not stopping until he/the two of them figured out the problem and could put us safely back on the road was commendable. Thank you so much!!! GREAT service!! read more

Very thorough in their work and explanations of work being done. Great pricing and discounts.

I have used this location quite a few times now for general service work and for diagnosing bigger problems. They have always been honest and upfront with what they find. I Just had my car with them because my brake lights were staying on. They fixed the problem at no charge and did not tack on any unnecessary Items. Staff is always friendly and turnaround times are always quick. read more

I just drove 1700 miles from Montana to Tennessee so I was in need of an oil change. I called ahead to make sure my dog could come inside when I paid and they let us hang out while we waited for our lifetime alignment! Everyone was super kind and helpful. They found that my rear struts were bad and gave me a good quote that I can work with later. I appreciated their hospitality. They were straightforward and informative. Awesome location! Always love when places are welcoming to the fur kids. read more

Firestone Complete Auto Care - Dog enjoying the AC in the waiting area - Auto Repair Near Me - Mount Juliet, Tennessee

Zero customer service. This place sucks! Oil change and tire rotation took three hours. Was supposed to include alignment check but that wasn't done. Last time dealing with these clowns. read more

Busy location with a very knowledgeable and experienced staff. Best to make an appointment and drop your vehicle off to ensure they're able to accommodate you in a reasonable amount of time given their foot traffic. They seem willing to price match on tires and have been very reliable for maintenance and repair on all of my vehicles over the past 6+ years. Highly recommend! read more

We dropped our Lincoln off Saturday morning for brakes, tires and a tune up, with the agreement we would pick the car up Sunday morning when we were back in town. Juan checked us in. Sunday at 10:30 we stopped in to get the car and were told the parts didn't get there until late Saturday so it wasn't done. She apologized and said she had not handled it, but the tech said he would be done in a couple off hours. We called at about 12 and talked to Juan. He said he didn't know anything about it, and he asked the tech. Tech said he has the spark plugs in and will be a few more hours. So...we said put it back together and we'll pick it up. Juan didn't know anything about what happened, even though he was there both days. AND THEN...he tried to charge us over $300 for the tune up - I mean spark plug change, which literally takes less than 30 minutes. Can you say incompetent and crooked? They lost $1500 worth of business. read more

absolutely great customer service worked with an impossible warranty company to get me a safe and dependable vehicle that I had only put 200 miles on. first visit vehicle was fixed to warranty companies liking about 60 miles later I called them back because it happened again and within 24 hours car was fixed complwt even with the warranty company still being narrow minded. I recommend this location to everyone. read more

I went to get a tire repaired and they did a poor job. I had to go up there 3 times. The 3rd time I just bought new tires. They didn't apologize for their poor work nor did they try to put what I paid towards new tires. I had to ask for that! After getting new tires, my tire light was still on and one of my tires was not screwed on tightly! I'd say the gentleman working here don't care much about customer service nor do they care about customer safety! My tire could have came off and that would have been very bad!!!!! THEY DO POOR WORK!!! read more

My car had issues with starting and I visited the store(have been going to this store for 6 years for oil changes etc). Initially, they said it is the battery and that they need to replace the alternator as well(They always need to replace some or the other part). I was okay with that and paid over $800 to get my alternator and battery replaced. Within a day of getting the service, the car again does not start seamlessly. I needed to push the button several times and it would eventually start. When I reached out to them, they now wanted me to pay over $650 because now it is apparently the starter system that needed to be replaced!! In Summary, this store is a rip-off and I felt cheated after being a loyal customer for over 6 years. Beware of this place! read more

Seeking counsel: Proverbs 11:14 Where no counsel is, the people fall: but in the multitude of counsellors there is safety. I took my son, Robbie, to Firestone (next to Walmart) with his car to have it checked and see if it pass the emission inspection a week before. There was no "check engine" light on during the check up by Firestone. They listed various recommended fixes with no critical failures listed totaling over 1,000 dollars. My son paid for oil and air filter replacements alone to work on recommended list later after inspection. So, I went to inspection because my son was at school at that time, the "check engine" was still off at that time. The inspection failed with two error codes even with "engine check" was still off. Obviously I was upset, things was not done right at the first place and monies was spent to miss that. Now I have been a faithful customer for Firestone for 5 years, I didn't lose my faith in that company. I returned and asked to speak with manager to figure out why it was not detected before the actual emission inspection, since they have the same equipment. The manager replied saying that it cost 94 something dollars to do the diagnostics. So from there I completely lost my trust in Firestone and left before I lost my mind. I am assuming that since "engine check" is not lit up to indicate that there were a problem, the shortcut might have been used to save time? I might be wrong, but I digress. I am seeking for the proper solution to this problem rather than spewing out railing accusations, where can I go that I can trust? A service that do their job properly every time? I know it costs money to pay for engine to be fixed, I know that from being an IT specialist, it is not always easy to troubleshoot and to fix things in computers, the true is same with cars. So, what are the recommended places or advices that I should do to get my son's car fixed and get it ready for inspection? Thanks in advance, we got 30 days to get it fixed. (just called and discussed the situation, their customer care is great, currently working to figure out what happened and to provide the best possible solution, upgraded star from 1 to 3 for time being). Went back to Firestone to re-check the computer codes -- they found out that my son's vapor canister and canister vent control valve has gone bad. We now have a workable solution to pass the inspection. I really appreciate Firestone's effort to get this resolved and I now upgrade the rating to 4. The reason why I don't give 5 is because of the time wasted, but sure am glad that they resolved to their best. Their actions regained my trust into Firestone and hope they will stay with this attitude, focusing into customer's satisfaction. Thanks! read more

Firestone Complete Auto Care - Texting while working? - Auto Repair Near Me - Mount Juliet, Tennessee

Called a week prior to schedule maintenance and I needed new tires. I was told if I dropped it off on Wednesday morning they could have it done by the end of the day. At 4pm they call to say all they can do is the tires unless I want to leave the car for 2 more days. I wasn't happy but do the tires I need my car for work. Never hear back! I go ahead and head up there, and they closed an hour early. My car is parked out front with the doors unlocked. I got ahold of the manager no apology but he did send someone to take my money and give me my keys. I will never be going back! read more

Wow. Went here because a friend gets his oil changed here. He did so that morning while we were on the phone. I do heavy driving through a mountainous region. 2 year old full size truck. Front rotors obviously needed turning after heavy breaking in winter's snow. Yes, we get snow nowadays in Tennessee. Had them turned last year after winter also. On the phone "yes, we do that, $70/axle". Ok. Good price. Took it in at 1145. Upon registering at the front counter I was told that this model truck can't have the rotors turned. I mentioned I had them turned before and they were set at the minimal turn depth and were great afterward (by a very reputable nationally known company). The gentleman said, oh, ok. We'll check it out. Friend takes me to lunch while we wait. At 345, that's 4 hrs later, I call. I'm told that I "must be a mind reader. About to call you. Needs rotors, too far worn. $400" There was no mention of replacing pads. I told them to put it back together and I would pick it up. Unusually it was parked in the exact same place I left it and was backed in like I always park. (I do believe they were inside it because my climate control was off). I'm guessing they turned the key on to get the mileage. BUT maybe they happened to have the bay in front of my truck available and coincidentally the same parking spot was open directly behind it afterward. Stranger things have happened. Picked it up. I called while driving to the "brake shop" (I'll compliment them on their site so I don't contaminate this review). They said they could squeeze me in before closing time of 630. Dropped it off and walked to a restaurant. Got a call within 45 minutes. Needs pads. 3 are at 70%, 1 is in bad shape. (Imagine that). Rotors have plenty of life and can be turned and good to go. Gave me an upgrade to ceramics at minimal cost. $150 out the door. Lesson learned. read more

I brought my vehicle in here for an alignment. I was helped by a guy named Buddy. He was very courteous and customer oriented. I felt satisfied that the techs working on my vehicle were more than capable, and they have the "fixed right or it's free guarantee" that they have posted everywhere. Overall they were very easy to deal with, very fair, and prompt about getting he job completed. I recommend this place to anyone needing service or especially tires/suspension work. read more

We are so thankful to this Firestone. We had a broken belt on a tire while we are traveling with 5 kids from NC to St. Louis and they fit us in immediately. They also gave us coupons to take the kids for free ice cream. We are so thankful for this team. They even did it in the time they said it would be. I highly recommend them!! read more

I got my brake pads replaced at this Firestone and I can't be happier with the results of my visit. Andy is the man! Super nice guy who was professional and honest with me regarding what services my vehicle needed. He even made me aware of a $60 coupon they had for brakes! Shoutout to Kyle who worked on my vehicle, which feels good as new! read more

This place is disorganized. I have several instances where I have set up appointments for standard oil change and these guys have either forgotten about my vehicle or pushed walk ins in front of my appointment. They don't ever try to do right by the customer for their bad management like discounting the service to retain the customer. Their prices are alright and tend to lean towards the expensive side comparatively for the region. They also spend more time trying to upsell you on tires and unnecessary services then focusing on the service on hand. They have lost my business and I will always lean to a competitor over this franchise moving forward. They need to conduct a massive overhaul on their management staff and train a culture focused on delighting their customers - not taking advantage of them. read more

Let me start by saying I've had my cars serviced here for years and will not be coming back! I brought my 2015 Ford Taurus in for front brakes today because they were pulsating. Buddy called me and said my back brakes were pitted and I needed rotors on the back also. He said pads are good, just rotors. I asked how much and he quoted $500+ for just rotors (not sure what I was thinking but I said go ahead). Ten minutes later he calls me back and he miss quoted me and said it will be $800 plus! Really, $800 + for just four rotors! No thank you you! You lost a good customer. read more

WARNING - AVOID THIS FIRESTONE Went in to the Mt Juliet Shop for a simple oil change. Car was banging and smelling like oil after I left Firestone. I popped the hood to find the mechanic left the dipstick halfway out and there was no oil cap - oil was EVERYWHERE under the hood. Thankfully I caught it before the engine was permanently damaged. Take your car elsewhere! read more

Took my vehicle in to be serviced. When I pressed on the brakes, the steering wheel shakes. 100 dollars later they did a front end alignment. Drive my car and it still shakes while braking. Called, spoke with the manager, he said he could look at my rotors next and replace those. Let's just say I won't be going back or recommending this facility to anyone read more

I'm sorry for the gentleman who had a bad experience with the Mt Juliet Firestone. I've always had great service from this place and I'm there often since I put a lot miles on my car with business travel. I hope he gives them another try. I find them to be friendly, honest and as accommodating as they can be considering the demanding customers I've witnessed go in and out of there. They are good about keeping me updated on the progress of my car during a repair so I'm not sitting their wondering, "How much longer?" I'm glad some of the Hermitage Firestone employees transferred over to the Mt Juliet shop when it opened. read more

Honestly - there's not enough room to tell. This place is a joke. Every single time I have had my vehicles serviced here, I've had to go back and correct them on something they didn't do or complete. My work van, is actually through a lease company, gets serviced here because I have few options. They broke the headlight mount and assembly and didn't tell me after I had brought it in for routine maintenance and a blown bulb. The bulb blew again and I did some investigation. The mount was broke causing the headlight not to stay put and it burned a hole through the assembly. Keep in mind they had 3 opportunities to tell me about the issue and never said a thing and apparently wasn't going to. They have left my fuse box lid off the past 3 times I've been there. They also want you to drop off your vehicle for a simple oil change that takes an average on their end, 3 hours to complete. Or more. I've been around cars my whole life and am a bit handy, I don't have the space at home to do my own maintenance or you can count on it that I would. My suggestion is to completely pass this place up when looking to get anything done at all by them. Their techs stand around in the bays just cleaning their glasses and talking while the guys up front look at memes on their phones between customers coming in rather than cracking the whip on these techs to have some haste in the work. I don't know how this place is thriving or even surviving. Management, take heed. Be wise. The headlight is in process - and I will update when we find out the verdict. Not sure if they'll make the lease company pay for it or own up to their mistake. read more

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Incredibly unsatisfied and frustrated with this place. I had them put new breaks on my Lexus a few weeks ago. After driving it for about a day it was right back to squeaking and grinding worse than it was before. I took it back the next day and explained that it was worse. The technician said that he didn't noticed anything wrong and that he tweaked something that looked a tad bit "bent" and insisted that the squeak would go away, that it was just cause the brakes were new. Another week goes by and it's worse. I decided to take it to the Lexus dealer and they proceeded to tell me that the breaks were not the quality they needed to be and that an important piece of the breaks on my particular was not even installed! I had to pay this place 400$ for them to not even do the job right and then another 400$ to get it fixed the way it should be.. do not take your car here if you want quality work. read more

Took my car in to get a rotation done. They got me right in and were very polite and helpfull. They checked my alignment for me and had them perform an alignment service. Afterwards they didn't even charge me for the rotation. Their prices are way better than some of the other places around my area. I will definitely be taking my vehicle their from here on out. read more

Just had a Volvo aligned at this Firestone and they did an excellent job in a very timely manner. I had recently replaced much of the front suspension my self and the front toe was badly off. Vehicle tracks perfect and steering wheel is dead straight. Will be back for future tire and alignment work. read more

I keep swearing I'm never going to come back here and then something happens to brakes that I have a warranty on here or one of my tires that I bought here and I end up sitting here for hours again. This time I really will not come back. I will buy my brakes and tires elsewhere rather than do warranty work. Over the past 2 years they have: had my vehicle since opening and still not finished by 3 when I come to pick it up for an oil change and brake service, sold me a set of bad tires and I came back 3 times and missed time at work until they rode with me and believed me and then replaced them for being out of round, quoted me $500 over what all other places did to replace my shocks they suggested I get during one oil change and then lowered the price when I told them the quotes I got and several other instances where everything took a ridiculously long time. Today, I have been sitting over an hour just for them to look at a low tire and I came in when they told me to and they hadn't taken my vehicle back yet. I know it's my fault for going back again but it's infuriating! Here I sit still waiting hoping they aren't going to try to charge me for something else on my less than a year old tires. The woman that was working and the gentleman helping me were really kind but that didn't make things faster. read more

Ok so let me start off by saying this. I am a mechanic and have been since I was 14. I'm also a machinist. So basically I can do anything on a vehicle. The reason for bringing the vehicle in was because I don't have a tire machine. I had a leak on the driver side front. Went in and asked if they could get it in. They said an hour and a half. I said ok that's fine. So I went to grab lunch and wait for them to get it done. They call me while I'm eating and they say that the rear driver needs to be fixed as well. The tire has never needed air before but .... ok sure fix that leak that doesn't leak too. 2 damn hours later the vehicle is still not done. I show up and they have the tires sitting next to the vehicle .... 30 min later they slowly put them back on. 30 min later I walk outside to look at it from another angle and they have the hood open ? Wtf do you need the hood open for when I asked you too fix the tire leaks ! The torque wrench is on a lug and there checking my oil ! It takes about 15 min to break down 2 tires 30 min to patch and 10 min to install. So why the hell was I wondering around for an extra 1hr. This place has a lot of employees and even service writers. The lady that helped me was on top of her stuff. I just have to say the mechanics are a bunch of lazy tards that need to get there head out of there ass and get to work. Won't be going back. Being a honest mechanic there is something fishy going on at this place. 4 1/2 hour total waste of my time. read more

Tried to bring my friend for a simple wiper replacement. Was promised to 7 minutes but escalated to an hour and we are still waiting. Good service, tried to put simple things on rush, but the system wouldn't allow it. read more

The Firestone tire company is a good company with a quality tire offering. However, beware of this location in Mt Juliet and Chris the service writer. While he quoted me $739 plus tax when I dropped off the car I was charged over $900. The additional $100 was due to the Firestone rep Chris slamming unnecessary, unwanted charges they refused to remove when I picked up the car to go home. One charge I was told was to rebuild my tire stems, Really??? I brought them in a 2015 Model car in very good condition and yet they felt the need to rebuild my tire stems. The other b.s. charge the felt compelled to slam on my bill was lifetime tire balancing again, really??? I've never needed this, nor would I ever request it. Watch out for this Firestone!!! Check your quotes charges before leaving and don't buy these unnecessary services designed to add to the reps pockets and empty yours. Very dishonest. I'll never go back. Even complained to Firestone. They don't care... read more

Purchased two new tires for daughter's car, she's a college commuter, just before Christmas. both tires kept losing air, likely due to colder weather, but the drivers side more so. she stopped in there twice to add air & mentioned we added air a couple other times. took it to another firestone store and discussed issue. Result - disassembled wheel/tire to find the interior of the wheel had white a bit of corrosion which did not allow the bead to seal properly, allowing air to leak. workmanship could be better. read more

Thank you Mt Juliet Firestone! Just before picking up my other car for a brake repair, I managed to get a piece of metal in my truck tire! I made it there before the tire went flat and they were able to fit me in before close...during a holiday weekend. Best part of all? No charge! Thanks again y'all, you made my week! read more

Refuses to serve individuals with disabilities. After being referred to this location by the Hermitage Firestone because the Mt.Juliet location has an in floor lift that will accommodate minivans with wheelchair ramps, I was turned away at the door. The "manager" sent his employee out to my van to tell me that they didn't want the liability of working on my vehicle without being able to test drive it. This was never mentioned yesterday when the Hermitage FS made the Mt. Juliet appointment for me or even this morning when I called Mt. Juliet FS before I left home to confirm the appointment and my situation in needing the special vehicle lift, or even when I pulled in and was told I just needed to come back in two hours. When I insisted on waiting in my car, Juan was forced to come back out to tell me that the "manager" wouldn't allow service without being able to test drive. What?? It was pretty obvious that the story didn't change until they saw me pull up in a wheelchair. I would be hurt if I weren't so frustrated about trying to get routine maintenance on my vehicle outside of my full time work schedule. Discrimination is pretty sad. Hermitage FS has serviced my vehicle with and without test drives since 2004, but their equipment can't handle my new lowered floor minivan. read more