Got an oil change and a transmission fluid replacement, they took the time to explain everything to…read moreme and helped me understand the quality of my vehicle, they also made sure to ask me if I had any coupons.

It was time for an oil change in our new city so off to our local Valvoline we went. The customer…read moreservice was great! We were promptly greeted and walked through the whole process. The entire service from start to paying took about 45 mins and we got to stay in our car. We ended up getting our oil changed, new windshield wipers, and a new air filter. It was kinda cool to see what was being done to our car with the top and bottom view cameras. Shout out to the awesome associate (his name scapes me) who offered and gave us a cold bottle of water for our toddler who was having a moment and demanding water (mom forgot to pack one) All in all it was a great experience. We'll definitely head back when the time comes. Bonus...we were able to find a coupon for $7 off on their website.

I am so happy that I found my main mechanic contact (Lance Woodall) again since Over 8 years ago…read morewhen I used to visit the old Goodyear service center in Hendersonville up until it closed. I followed him to Goodyear service center at Rivergate then that one closed. I didn't know where he went UNTIL a couple weeks ago found him at Steve's Automotive. I have had some horrible car service experiences but now I can rest easier placing my car in his and the Steve's Automotive Team hands. Thank goodness !!!

Had a Great experience with Steve's Automotive. Robert gave fair pricing and made referrals for…read morework he felt others could do cheaper. They also were able to get me in quick and had a short turnaround. Seems like a real honest shop and great guys.

Marks Automotive repair had my van for almost two weeks, did nothing but plug in a code reader then…read morecharged me $397 and wouldn't even offer to make the repairs they deemed urgent. I have a diy campervan that I was trying to get ready for a road trip from Nashville to New England and everywhere in between. I brought it to Marks Auto repair in Mt Juliet mechanic (same one for 17 years) to get routine service and a new steering gear box. I was told that my van was not fit to do a 3000 mile trip and instead of camping, I should just get hotels. I was charged $397.00 for them to give me driver error codes (P1207) and tell me not only did my gear box need replaced, but my transmission was gone, my entire ABS system needed replacement and my engine could seize up and leave me stranded. Mark Jr. told me they didn't even want to repair it because it would be a lot of work and not worth the money for an older (2004 Ford e150) vehicle. I was devastated! I had this trip planned for almost a year and only had a month to get a repair and routine service. I pulled the carfax and the records were spotless and precise (except for the entries that Marks Auto repair put in). I bought this van as a state vehicle in AZ and knew it had immaculate maintenance and service records. I knew the transmission just needed a drain and fill, new oil, and an all around check on tires etc... I took it to a trusted friend for a solid 2nd opinion and the gearbox was gone (I knew that) but friend said Transmission probably just needed a drain and fill, and that it would be fine. The Ford econolines were made to outlast. Some having 300-400k miles on them. Mine had 160k. Strange thing was, when I popped the hood to see if they had changed/filled any fluid (since I paid almost $400) there were no signs of ANYONE there. No finger prints, no swipe marks from someone leaning over the engine, nothing! There was the same dirt with no disruptions as there was 4 months prior when I put a new battery in myself! They had my van for almost two weeks and only gave me useless Marta codes that were from raving the engine while in park (rpm vs torque error). The ABS codes or light hasn't come on except on rare occasion, but Mark jr made it seem as if I was going to lose my brakes completely and have a tragic and sudden loss of control. Scary and dramatic! Long story, but this is not the first time Marks has been less than helpful and actually defeated the purpose of even bringing my vehicle into them on other occasions. For example, I had an oil leak in an '07 Mustang that had leaked onto my garage floor and they told me to just watch the fluid level, it didn't need to be fixed!? What? So for years, I had to put a pad under my car because I just trusted what they said. Now I know better. Now I know there are other mechanics who want to do the work, gain trust and don't swindle or use scare tactics to get you off the lot. I brought my van into Marshall Automotive repair in Hermitage, they listened and tested the all the things. They replaced the steering gearbox got it aligned, changed my fluids, looked over all the other systems and gave me a thumbs up for the trip. It was a long, difficult journey and I did it solo. To be honest, there were some scary thoughts in my head thinking "what if Mark Jr. was right?" Completely paranoid at times and questioning everything made it difficult to truly enjoy my vacation to the fullest, but I had to trust my gut and my gut said Marks Auto repair was wrong. And they were! So, here we are.... $400 in the hole for absolutely nothing and 3000k miles later... whatcha gonna do Mark's?

My car broke down while I was driving to work and I had no idea what was going on. I called Marks…read moreAutomotive while I waited on the tow truck and they let me bring my car in on short notice. Everyone I spoke to was so kind and accommodating. They took the time to explain to me what was going on with my car so I always knew what work was being done and what to expect. The price was very fair and they had my car fixed and ready to go in two days! I highly recommend Marks Automotive.

Thank you doing well. Air conditioning works good. Thank…read moreyou for the reduction in cost.

UPDATE: The issue has been resolved. They were friendly and accountable. They went out of their…read moreway to make me feel special on a day where I wasn't feeling very special, and that meant more to me than the car. I'm glad I don't have to go looking for a new car person now.

Five stars all the way!…read more Fast and amazing service, my car was in-n-out in about 10-minutes. They offer standard oil changes, high mileage oil changes, which mine needed, and fluid flushes as well. The owner's son helped me with my car and even gave me some options for mechanics in the neighborhood. Oiled up and ready for the road. Thanks, y'all!

Came here today at the recommendation of a coworker and could not be happier!…read more This is a great family owned local business that takes care of all your car service needs! They remembered my coworker and let me know that they would take good care of me (and they did!). I have minimal knowledge around cars and car maintenance - the staff there were so sweet to talk me through what my car needed and when I would need it. I never felt pressured to buy a service or item and the staff didn't try to up sell any products to me. It felt like a genuine honest experience that I would get from a trusted family friend. They have high quality materials for your service needs and work quickly! There weren't any other cars when I arrived and I was able to be seen right away - I was probably in and out in thirty minutes. I found the services to be very affordable for the high quality work and trust that I felt with the staff. I recommend checking into the business on Yelp when you arrive - there is a coupon that they will honor :). Thank y'all so much for taking care of me and my little car!! I've been sharing what a great business you are with coworkers and friends. I'll see you for my next service! Keep up the great week!

I needed an oil change and headed to valvoline. The staff are very honest, thorough, and kind. They…read moresaved me $270 when they could've just sold me a battery I didn't need yet. But they didn't, they have integrity and I appreciate that so much. Khalid was fantastic and so personable! He's the one who saved me from spending money I didn't need to and I will return to this location solely for the fact that I know I can trust them and their judgement. I had a coupon so was also able to get $10 off! Convenient, efficient, and the pricing is very reasonable as well.

The techs are always friendly and knowledgeable. I lucked out today and pulled right in making my…read morevisit shorter, but man it's hot outside and these techs are working hard. They need a fan or three. At least get some air circulation in the bays, they deserve it and us customers would appreciate it too!

When it comes to auto service for my Range Rover, the team at Express Oil Change & Tire at 11090…read moreLebanon Rd Mount Juliet, TN , sets the bar high. Sam, Lucas, Bailey, and Anastasia are some of the most amazing and friendliest people you'll ever meet in the auto world. They don't just care about cars--they care about people. They care about their work, their customers, and making sure you leave with peace of mind every single time. Sam, the General Manager, and Lucas consistently go above and beyond to make sure everything is handled the right way. Then you're greeted by the warm smiles of Bailey and Anastasia, who are genuinely some of the kindest, most lovable people you'll ever meet--it feels like visiting friends, not just an auto shop. I drive 45 minutes out of my way just to bring my car here, because I trust them that much. Whether it's a simple tire check, an oil change, fixing my A/C compressor, repairing a broken door, or other mechanical work, they've always done the job with care, honesty, and excellence. This team has earned my loyalty, and I won't go anywhere else unless I absolutely have to. If you want service with heart, professionalism, and people who truly value their customers, this is the place. I sincerely love this team of people! - Allen Tristan Jackson

daughter went to have her oil changed. came home. I checked oil and 1/2+ low…read morecalled to let them know. didn't even offer to come back and add oil or even a lousy coupon/discount. Not happy with this service. too many other options out there

James went above and beyond to help me with my battery. If you need someone honest that will help…read moreyou ask for James.

This shop is awesome, they are fast and reliable, they took great care of me and my suvread more

Great honest transparent quality service. Only place I'll take all five of my vehicles.read more

I took my daughter's car in about 3 years ago for an oil leak. They told me the oil gasket was the…read moreissue and I authorized replacement. Got the car back and it still leaked. They advised the leak was coming from somewhere else. I moved on. Took the car back this past Thursday and asked that they look at the oil level and top it off if necessary due to the leak but the main reasons I brought it in were an issue with starting and a check engine light that comes on periodically. They called and advised there was an oil gasket leak but the gasket was no longer under warranty. They offered to replace for $945. I told them I did not want to spend anymore dollars addressing the oil leak and asked that they look into the starting issue & check engine light. I did not hear anything so called back Thursday around 5. Was advised that there was an electrical issue and they weren't getting any codes. They would need to keep the car another day. All day Friday I heard nothing so called back at 4 and was advised they were trying to track down the electrical issue. Told them not to bother. Need the car back today and I would pick up. The one good thing I will say is that they did not charge me anything but also, I don't feel like they did a thing to the car. Brought car home and had a friend hook it up to a code reader. There is no electrical issue. Loaded codes just fine. Will be taking the car elsewhere to get serviced and do not recommend this shop at all. Poor communication and do not feel they are trustworthy.

This is a two part review. First , these guys are what everyone says; they a professional,…read morethorough, and know what they are doing. I highly recommend them if you need extensive repairs. This is not the auto shop for minor repairs or for people who have to watch their budget. My car stopped. I thought it was my alternator. The battery didn't seem to be holding a charge. I had taken out and had it tested and the auto parts place had told me I needed a new alternator. I had Pheonix come and get it. They were quick and responsive and all I needed was a new battery that ended up costing me 782 dollars after towing and the 149 dollar diagnostic. I would use them again for any MAJOR issue, but I'll never return for anything I even suspect is a minor repair. Nearly a thousand bucks for a battery seems excessive.

This is the best place to go to with any car troubles! Joe and the rest of his team were so…read moreefficient, communicative, and helpful when I had to bring in my Jeep. I'll be recommending Phoenix Auto to everyone! Thank you again!