1. Stepp’s Mobile RV Service

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Stepp’s Mobile RV Service

5.0 (1 review)
Closed • Closed

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Response time

4 hours

Response rate

100%

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National Indoor RV Centers - Nashville - My 2025 Tiffin 38BB

National Indoor RV Centers - Nashville

(29 reviews)

I purchased my used 2025 Renegade Valencia through their consignment process. I must admit, the…read moreentire process was simple and seamless. When I first saw the coach on their website, there were no pictures available. I reached out to Mike Drudge our salesperson (who was phenomenal) for more information and he quickly emailed me an iPhone video of the coach. After a little negotiation, we landed on a price that was fair for both the seller and buyer. My wife and I flew to Nashville where the coach was waiting for us, full of fuel, water, and ready for our trip back to NJ. During our walk-through with Brandon Boisvert (who expertly showed us every operational detail of the coach), there were a couple items we wanted addressed prior to leaving for home. Our service advisor Courtney Vargas quickly addressed the punch list items. We then stayed the night at their campsite before leaving first thing the next morning. It was after our 700-mile trip home where the dealership truly demonstrated their support for their customers (in our case a new customer). Later that week, I noticed a fuel leak at the back of the coach. Keeping in mind I bought the coach with NO dealer warranty, I contacted NIRVC and shared this issue with Brett Parrish NIRVC's sales manager whereby he offered to cover the cost of this repair at my local Cummins dealer. I appreciated his offer and commitment to customer satisfaction. Lastly, I took my paperwork the NJMVC for tags and was rejected for not having all the paperwork needed (or, that's what they thought). I immediately contacted NIRVC and left a message about my dilemma. A few minutes later Lauren Campbell returned my call. Lauren was fabulous and contacted the NJMVC directly about the issue. Turns out it was NJ's error and Lauren stayed in contact with me until my situation was fully resolved. This is truly a FIVE-star company! Thanks again for everything. Tim

Terrible experience!!! We were told they were working to repair the water pump in our RV for 8…read morehours, we sat in the waiting room thinking we would be able to continue our trip by the end of day as we were originally told. At 5 pm they come to tell us they needed to order parts but they never even moved the rv. We decided to continue our trip to the Winnebago Service Center for help. Then they charged us 250.00 for nothing, I complained about the high price and they lowered the charge to 150.00. When we were serviced at Winnebago we learned the part we needed was NOT what we were told by NIRVC!!! We will never again visit national Indoor RV Center.

Stepp’s Mobile RV Service - rvrepair - Updated October 2026

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