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    Stepp’s Mobile RV Service

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    RV repair

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    8 months ago

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    National Indoor RV Centers - Nashville - My 2025 Tiffin 38BB

    National Indoor RV Centers - Nashville

    (28 reviews)

    I purchased my used 2025 Renegade Valencia through their consignment process. I must admit, the…read moreentire process was simple and seamless. When I first saw the coach on their website, there were no pictures available. I reached out to Mike Drudge our salesperson (who was phenomenal) for more information and he quickly emailed me an iPhone video of the coach. After a little negotiation, we landed on a price that was fair for both the seller and buyer. My wife and I flew to Nashville where the coach was waiting for us, full of fuel, water, and ready for our trip back to NJ. During our walk-through with Brandon Boisvert (who expertly showed us every operational detail of the coach), there were a couple items we wanted addressed prior to leaving for home. Our service advisor Courtney Vargas quickly addressed the punch list items. We then stayed the night at their campsite before leaving first thing the next morning. It was after our 700-mile trip home where the dealership truly demonstrated their support for their customers (in our case a new customer). Later that week, I noticed a fuel leak at the back of the coach. Keeping in mind I bought the coach with NO dealer warranty, I contacted NIRVC and shared this issue with Brett Parrish NIRVC's sales manager whereby he offered to cover the cost of this repair at my local Cummins dealer. I appreciated his offer and commitment to customer satisfaction. Lastly, I took my paperwork the NJMVC for tags and was rejected for not having all the paperwork needed (or, that's what they thought). I immediately contacted NIRVC and left a message about my dilemma. A few minutes later Lauren Campbell returned my call. Lauren was fabulous and contacted the NJMVC directly about the issue. Turns out it was NJ's error and Lauren stayed in contact with me until my situation was fully resolved. This is truly a FIVE-star company! Thanks again for everything. Tim

    Didn't get the simplest of all my requests. Which was " if you can't fix it. How much to replace it…read more? " My appointment was 8am on a Thursday. I dropped it off early,( The Monday before, since I was going out of town) And told them , I'd pick it up on Tuesday afternoon. My roof unit is not working properly. A/C & heat. I'm self employed and that vehicle, is my work vehicle. Needless to say, total lack of service and lack of communication. They failed . Not impressed.

    Stepp’s Mobile RV Service - rvrepair - Updated May 2026

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