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    MTRV Mobile Repair

    5.0 (3 reviews)
    Closed 8:00 am - 4:00 pm

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    Response time

    2 days

    Response rate

    100%

    Services - MTRV Mobile Repair

    RV repair

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    Spencer Janes

    Spencer Janes

    (2 reviews)

    Had a bad seal that allowed water in which damaged my floor. Called and received a prompt response…read moreabout service and arranged to have my rig towed to the shop. This was in mid-March. Although no completion date was provided, I clearly communicated that I needed the work done by September 1 and I was told that timeline was reasonable. As the months passed, communication was infrequent and my voice mails and text messages were rarely answered. When they were, the information received was very vague regarding timeline as I was simply told we are in the queue. Of course my September 1 date passed without the work being completed, so again I reached out for updates as I had a camping trip planned to start on the third Saturday of September. I communicated that need and I was told that deadline would be met. The Tuesday before my extended deadline, I was told the work finally began. I received a call while the repair team was at the flooring store in which I had to mad an instant decision about the floor color. This was without samples or time to go back to the shop to see options on the floor. In order to keep things going, I made the decision and work continued. I received another call on Thursday stating that the work wasn't done yet, but they would work around the clock to finish on Friday. This concerned me as I didn't want any shortcuts taken to get the work done in a couple days after already waiting six months, so I cancelled my trip and told them to take the time required to do everything right. Finally, on the following Wednesday I was told that the work wasn't done and arranged to have the trailer delivered. I won't get into all the details of the terrible delivery, but I will say that it arrived over an hour late, the tires were over 20 pounds under inflated despite several requests to make sure they were properly inflated prior to delivery and they delivered the trailer and forgot the keys. Luckily, I brought my keys with me. I'm terms of the work quality, it seems like it was done well, but I haven't camped yet as it was delivered after the summer ended. He forgot to fix a shade issue that I reminded him about at least five times and I am not happy about tie floor color that I was rushed to make a decision on. Worst of all, a full five months later I still don't have my keys and I can't get a response to any of my inquiries about them. I definitely won't return for any additional work due to the poor communication and the wait forever and then rush to complete approach. There has to be better options out there.

    I wish I could give Spencer Janes 10 stars. He kept me updated every step of the way, sent pictures…read morewhen needed, and went above and beyond. Everything I was concerned with was fixed better than I thought was possible and my TT looks almost brand new (she's old, really old so this is amazing). If you need your TT serviced, call and get on the schedule. Honestly, working with him is better customer care AND response time-wise than most dealerships trying to sell a brand new one.

    National Indoor RV Centers - Nashville - My 2025 Tiffin 38BB

    National Indoor RV Centers - Nashville

    (27 reviews)

    I purchased my used 2025 Renegade Valencia through their consignment process. I must admit, the…read moreentire process was simple and seamless. When I first saw the coach on their website, there were no pictures available. I reached out to Mike Drudge our salesperson (who was phenomenal) for more information and he quickly emailed me an iPhone video of the coach. After a little negotiation, we landed on a price that was fair for both the seller and buyer. My wife and I flew to Nashville where the coach was waiting for us, full of fuel, water, and ready for our trip back to NJ. During our walk-through with Brandon Boisvert (who expertly showed us every operational detail of the coach), there were a couple items we wanted addressed prior to leaving for home. Our service advisor Courtney Vargas quickly addressed the punch list items. We then stayed the night at their campsite before leaving first thing the next morning. It was after our 700-mile trip home where the dealership truly demonstrated their support for their customers (in our case a new customer). Later that week, I noticed a fuel leak at the back of the coach. Keeping in mind I bought the coach with NO dealer warranty, I contacted NIRVC and shared this issue with Brett Parrish NIRVC's sales manager whereby he offered to cover the cost of this repair at my local Cummins dealer. I appreciated his offer and commitment to customer satisfaction. Lastly, I took my paperwork the NJMVC for tags and was rejected for not having all the paperwork needed (or, that's what they thought). I immediately contacted NIRVC and left a message about my dilemma. A few minutes later Lauren Campbell returned my call. Lauren was fabulous and contacted the NJMVC directly about the issue. Turns out it was NJ's error and Lauren stayed in contact with me until my situation was fully resolved. This is truly a FIVE-star company! Thanks again for everything. Tim

    Didn't get the simplest of all my requests. Which was " if you can't fix it. How much to replace it…read more? " My appointment was 8am on a Thursday. I dropped it off early,( The Monday before, since I was going out of town) And told them , I'd pick it up on Tuesday afternoon. My roof unit is not working properly. A/C & heat. I'm self employed and that vehicle, is my work vehicle. Needless to say, total lack of service and lack of communication. They failed . Not impressed.

    MTRV Mobile Repair - rvrepair - Updated May 2026

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