Was impressed with the customer service at this location. Was greeted right away by the…read morereceptionist and met with Jeff Dawson. He was very helpful in finding exactly what we were looking for! Great to work with and great communication. After we purchased our Lincoln Navigator before leaving the lot he took the time to sit with me and go through all the technical things answer any questions I had and helped me set up my new car.

My wife and I were at the dealership to pick up our car which had been in the shop. We like the…read moreCorsair we had as a loaner and more comfortable for my wife to drive. I asked Brooke Lanham, our service advisor (ask for her, just do it!!), if we could trade in our Nautilus for the loaner. She didn't know so she introduced us to Jeff Dawson in sales. Unfortunately, they couldn't sell us the loaner Corsair but we wound up trading for a new, never titled, 2025 Corsair Grand Touring which was a Manager's Special. First hybrid we've owned and we're hooked!! If you're looking to buy or trade, ask for Jeff Dawson, he's the real deal!!

I've taken both my Toyota Tundra and Rav4 to Cody's Automotive here in Franklin, and I couldn't be…read morehappier with the service. The team is honest, straightforward, and really takes the time to explain what's needed (and just as important--what's not). They did a great job on both vehicles, and I felt confident the work was done right the first time. It's refreshing to have an auto shop you can actually trust. If you're looking for reliable, honest mechanics who care about their customers, I highly recommend Cody's Automotive.

I have submitted requests for information through Cargurus.com, directly on the website, and via…read morevoicemail (they do not answer at any time of day). All this over the course of two weeks, with no response. Not sure if they're even still in business at this point, or if they just don't want business.

Took my 2000 excursion in for a lift. Supplied all my own parts. After 6 weeks, Somehow I still…read morepaid $6600 for labor. 3 days later I ended up on the side of the road, hydraulics weren't properly connected and caused me to lose steering. Had it towed to my mechanic and he noticed that several bolts from the lift job were literally hanging on by 1 thread. Some were sitting on the frame. 90% of them were improperly torqued. It ended up costing me an additional 1500 plus parts to fix their mistakes. Nice enough guys but unfortunately couldn't be more disappointed.

Great experience at Wolfe Customs, they installed new led headlights in my C06. Work was done…read morequickly and correctly by a strong mechanic. Definitely will be back to do more custom work.

Mike is amazing - had a dealer tell me I needed several items replaced at an extraordinary price…read moreand Mike shot me straight. Anything I need going forward will be at Franklin Automotive S&R!

We was worried about the cost of fixing up our 2010 Nissan, but Franklin Automotive handled…read moreeverything perfectly. They diagnosed the issue quickly and got me back on the road in no time. It feels like a brand-new car again! If you have a Nissan and want someone who knows what they're doing, go here. Follow me on Instagram - @thecannyadventurist for a deeper dive into my reviews.

I never leave negative reviews, but after this experience with Cave Auto, people should know what…read morehappened. Last year, we took my son's Jeep here, paid over $1,000, and two days later had to take it to the Jeep dealership and spend approximately another $4,000. Despite that, we gave Cave Auto another chance. We dropped the Jeep off Monday and were very clear: it was running hot and my son HAD to have it back by Friday to drive to Knoxville for school. We were told the water pump and gauge were repaired and paid another $1,600. We picked it up and it was STILL running hot. We took it back yesterday, they kept it for hours, and we were told nothing was wrong with it. Today, the temperature gauge was approximately 3/4 of the way toward hot again. When I called, instead of simply saying, "Bring it back, we'll make it right," I got excuse after excuse. I was told to take it to a NAPA Auto Care Center and that apparently they have to "fix it in parts" to diagnose it. On top of that, he repeatedly brought up the fact that we had discussed possibly trading the Jeep in and said he thought we were going to trade it immediately. That honestly makes me question why that matters. Whether we trade it tomorrow or keep it another five years, if we paid $1,600 to repair it, the work should be done properly and the vehicle should be safe to drive. If there wasn't enough time to properly diagnose and repair it before my son had to return to Knoxville, SAY THAT. We would have made other arrangements. Don't squeeze the repair in, charge us $1,600, and then use the limited timeframe as an excuse when the original problem still exists. After all the excuses, I finally said keep the money, I'll leave a bad review and be done with it. His (Clint's response) response to me on the phone? "FUCK YOU, BITCH." Then he sent me a lengthy text accusing me of threatening his shop, his employees and their families because I said I would leave a negative review. I threatened NO ONE. Saying I will publicly share my experience as a paying customer is not threatening anyone. At the end of the day, we paid $1,600 to fix a Jeep that was running hot. It is still running hot. We brought it back and were told nothing was wrong. And when I became frustrated and said I would leave a bad review, the owner told me, "fuck you, bitch." You can defend your diagnosis. You can explain your warranty. You can disagree with me. But a business owner speaking to a customer that way is completely unacceptable. We will not be back and you shouldn't either.

Do not ever use Cave Auto on Jim Warren in Spring Hill. They charged me a lot of money and never…read morefixed the car.

I'm a non-local that was in the area to purchase a vehicle and searching for a pre-purchase…read moreinspection. I received friendly, honest and direct communication in regards to my service requested.​ Thanks again folks!

I was referred to this business for replacement of my AC for my 2014 Lexus and the cost was…read morereasonable compared to an estimate I received from a shop in Nashville. The owner was very nice and now that I am back in Tennessee, I will be taking my car to Advantage for service instead of going to Nashville and paying a lot more.

Exceptional customer service! The salesperson was very knowledgeable and answered all my questions…read moreand helped me make an informed decision. Overall very happy with my purchase and I look forward to doing more business with them!

Don't waste your time coming here. My husband and I made the drive from Clarksville to take a look…read moreat a car that one of the sales people posted to fb marketplace. The car was posted with the description "runs and drives good". We get there and the car is in the over flow lot, ok no problem, we still want to see it. The sales person says just to let you know the check engine light is on, could be abc or could be xyz, we don't know. RED FLAG: do you not care enough to check out the problem and fix it before you try and sell it?? My husband tried to negotiate and they said they could only do $200 off. $200 off for a problem you won't bother to verify?? My husband asked if they would consider finding the problem and we were told we could bring it to a mechanic ourselves. DONT WASTE YOUR TIME LIKE WE DID.

Took my '94 Ford Bronco to get a new exhaust system towards the end of April, so a bit late on the…read morereview-- my bad! But hey, that just means I've let this marinate for a while and honestly you're getting a thorough review, right? These guys do great work, and I am *very* happy. My Bronco sounds really nice. Both Sam and Michael are fantastic employees. I'd say it's pretty hard finding an auto shop that you can trust and who aren't trying to get every penny from you. These guys are great. I appreciate how they don't try and pressure you to get unnecessary things done. Solid. I also really like how they text you the inspection details about your vehicle and include photos within the profile. I have never had that done before, so that was a pleasant surprise. Will definitely be taking my vehicle back to them for future upgrades and work, once I am able! Really living my Dolly Parton 9-5 over here. Okay anyways. 5/5 stars on Yelp. Would and will recommend to a friend.

I was looking to get a muffler installed so my truck would sound like a hemi. After communicating…read morethrough the chat on their website. I stopped in for a quote. I brought a muffle that I was told would fit but it was wrong configuration. Instead of charging me for the correct muffler we swapped. The installation only took about 30 minutes. Now my truck sounds like a truck! Very satisfied!