I pulled in with a hope & prayer they could help. My hitch was jammed so I couldn't release the trailer from the truck. Svc Mgr Christian jumped right in to help. His Grandpa joined in(Plant Mgr) and they fixed me up. I bought a new battery from them & Christian installed it for me. I cannot brag enough on these guys. They went above & beyond to help. I'm so grateful they were close by. Thanks Camper World! We will be back! read more

Horrible! My wife and I stopped in during a sales event they were having, so they were a bit busy. When we finally had a Sales Associate assigned to us, after a 40min wait...again they were busy, we told him we were looking to purchase to purchase a Class C. He showed us a few, but none seemed to match what we wanted. He had one last one to show us that he said had what we were looking for. The RV was locked so he excused himself to get the keys. So we waited. And waited. And waited. He never returned. When I walked inside, I observed him introducing himself to another couple and taking yo to look at travel trailers. So you leave customers outside, in a light rain, and blow them off? Needless to say, I will NEVER do business with Camping World Murfreesboro. We left there and went to Nashville RV in Franklin and found an incredible Class C that we ended up purchasing. Camping World, just because you're the biggest dealership on the block doesn't make you the best. Far from it. read more

A COMPLETE SCAM! I took my 2024 Puma up to Camping World Murfreesboro last year(2025). They proceeded to list it for MORE than I paid for the camper brand new. It took months to get them to bring the price down with the horrible communication from the person "helping" me(Mark). Shortly after they called and told me they couldn't sell it. When arriving to pick up my camper, I found that someone from the service dept STOLE THE HINGES OFF MY CABINETS!! The doors to my cabinets were just laying around the camper with the hinges completely missing. It is currently coming up on 90 days since then and I still have not received the parts they STOLE OFF MY PROPERTY. Do not use this store for anything!!! They do not care about their customers or take care of their property. read more

We made a purchase at the end of 2025. We were told of one issue which we could bring in at a later time to have fixed. Came home and discovered the awning does not work, kinda of convenient that they parked the camper next to post which did not allow for the awning to be fully extended. Fast forward to today they have had the new 2026 camper since early January. Lots of calls and web page updates but all of that information is just BS. This service center is a joke. read more

They do not return calls and no follow up with issues after the sale. Impossible to get to the person(s) you need to discuss any issues. I wish I would have reviewed Kevin B's review before I bought. Our experience was the same in many ways. read more

Absolutely horrible! Camping World held my camper for over 3 months to simply replace an awning. Paid for the parts and labor on 10/23/2025 and was called to pick up my camper on 2/2/2026. Once I arrived they could not locate my camper and actually brought up another customer's camper to give me. When I said it wasn't mine, they asked, "are you sure?" After almost an hour, they still could not find the camper. I told than I would come back the next day. When I arrived the next day, they were unable to find the keys to my camper and had to make a new set. There were no apologies, no explanation, no interactions with any senior management, only an offer of a $100 refund for the $3000 I had paid. read more

Dear Mr. Marcus Lemonis and Camping World Leadership Team, I am writing as one of many deeply disappointed customers whose trust in Camping World has been fundamentally broken. Our collective experiences uncover a systemic failure across your company--from deceptive sales tactics and inflated fees to nonexistent customer service and unfulfilled warranty obligations. Camping World Murfreesboro lied to us and treated my wife and mother-in-law horribly. The front desk was rude and singled my mother-in-law out, then they took advantage of her credit by putting the RV only in her name even though we were told it would be in both names. They never explained the interest rate--we had to discover that on our own. not to mention the things wrong with the RV. And too much to write about what they did the day we pick the trail up left us in the rain with our dogs and mother in law who has health issues if you want to know that horrible story just comment and have time. Common Customer Pain Points 1. Faulty Products & Lingering Repairs * A customer in Massachusetts bought a new camper, only for essential parts like the battery and leaf spring to fail immediately. They've now been waiting over seven weeks for repairs--even though this unit was meant to serve as their home for their children. * Another new trailer in Albuquerque spent nearly a year in the shop for repairs, followed by additional unexpected expenses to fix issues like an incorrectly installed air conditioner. 2. Unresponsive and Incompetent Service * Multiple customers describe extreme delays in service, ranging from six weeks for part orders to seven months of service downtime. * An RV dealer in Vegas charged a $3,995 "Go-Camping" fee, which came with no proper walkthrough, fuel pre-fill, or operational instruction--resulting in a dangerous breakdown 175 miles into the trip. 3. Misleading Fees & High-Pressure Sales * Fees are routinely marked up. For instance, one customer paid $250 for an electric jack that retails for $150, plus another $250 just to install it--and then another $250 to remove the old crank jack. * Online promotions often vanish once you arrive, only to be replaced with a significantly more expensive model. * One customer was charged an extra $1,200 for air conditioner installation after poor preparation by the dealership. * Another noted different prices online vs. in-store--and eventually got a refund only after complaining to management. 4. Warranty Issues & Routing Around Responsibility * A customer in Georgia reported a broken refrigerator just days after purchase. Camping World refused to send a service tech and instead directed the customer to transport the camper--in full--across counties themselves. * Another longstanding warranty case involved repeated delays to submit claims to the manufacturer, slow status updates, and a refusal to offer a completion timeline. 5. Communication -- Or Lack Thereof * Customers are routinely ignored: messages go unanswered, voicemails unreturned, and service managers unavailable. . Personal Testimonials (Verbatim): "I am now homeless because I bought a new camper... Camping World sold us one with a faulty battery and the leaf spring came off... it's been in their service area for over 7 weeks." "They are crooks with poor service and the absolute worst customer relations. They will not solve your problems..." "My purchased camper spent 7 months in the shop... finally said it was fixed. Well it isn't... and now they said we need to pay... nightmare." What Must Change -- Immediately: 1. Transparent Pricing -- Discontinue misleading markups, sneaky fees, or bait-and-switch tactics. 2. Reliability in Warranty & Service -- Guarantee timely repairs and proactive communication. If a part or service is delayed, customers should be regularly updated--not ignored. 3. Accountability -- Own mistakes--don't shift blame to manufacturers or voyage customers across county lines at their own expense. 4. Customer Respect -- Return calls, answer emails, and ensure service managers are accessible when promised. 5. Ethical Add-Ons -- Stop pushing unnecessary add-ons or installations that only pad margins, not customer value. Our Demand: We, your customers and advocates, are done with empty promises. This is not just about improving sales--it's about upholding integrity and trust in Camping World's brand. We ask that you: * Publicly acknowledge these issues and your commitment to fixing them. * Implement a clear customer-first policy with measurable improvements, like maximum response times and refund thresholds. * Offer meaningful gestures (warranty extensions, compensation, price adjustments) to rectify past harms. You claim to cherish the American dream and the flag--but your customer service record is tarnishing that dream. We're asking for real solutions, not patriotic rhetoric. Sincerely, A United & Frustrated Customer Base read more

I would leave a -10* review If it were possible. Dropped off my camper over 2 months ago for a damaged roof. Since then I have spoken with Every manager including the General manager and NO ONE returns phone calls. I still do not know what is going on with my camper. DO NOT DO BUSINESS WITH THIS PLACE!!!!!!!!!!!!!!!! read more

I took my RV to them to sell for me. They sold it in about two weeks which was amazing. They did a great job and it was easy with no problems. read more

Bought a used 2015 Fleetwood expedition. I picked it up in the summer. Never could get it started again. After studying the owners manual saw a battery kill switch. Took an hour to find it. Turned it on still nothing. All batteries were dead. Thinking back when I bought it, it was always already running, test drives, and when I picked it up. Service department never answers the phone or call you back. Sales Rep too after I called him. Scammed read more

I took delivery 18 months ago of a Grand design camper. When we arrive to pick up the camper the skylight was leaking. Lazidaze was tasked with repairing the skylight which they did not do properly. This is led to a series of needed roof repairs. Grand design has now declined to honor the warranty in lazy days refuse to admit that they did a substandard repair. Stay away from this location as they will intentionally avoid owning mistakes. There were other problems with my experience that are too numerous dimension. Buyer beware! read more