Had a bad seal that allowed water in which damaged my floor. Called and received a prompt response about service and arranged to have my rig towed to the shop. This was in mid-March. Although no completion date was provided, I clearly communicated that I needed the work done by September 1 and I was told that timeline was reasonable. As the months passed, communication was infrequent and my voice mails and text messages were rarely answered. When they were, the information received was very vague regarding timeline as I was simply told we are in the queue. Of course my September 1 date passed without the work being completed, so again I reached out for updates as I had a camping trip planned to start on the third Saturday of September. I communicated that need and I was told that deadline would be met. The Tuesday before my extended deadline, I was told the work finally began. I received a call while the repair team was at the flooring store in which I had to mad an instant decision about the floor color. This was without samples or time to go back to the shop to see options on the floor. In order to keep things going, I made the decision and work continued. I received another call on Thursday stating that the work wasn't done yet, but they would work around the clock to finish on Friday. This concerned me as I didn't want any shortcuts taken to get the work done in a couple days after already waiting six months, so I cancelled my trip and told them to take the time required to do everything right. Finally, on the following Wednesday I was told that the work wasn't done and arranged to have the trailer delivered. I won't get into all the details of the terrible delivery, but I will say that it arrived over an hour late, the tires were over 20 pounds under inflated despite several requests to make sure they were properly inflated prior to delivery and they delivered the trailer and forgot the keys. Luckily, I brought my keys with me. I'm terms of the work quality, it seems like it was done well, but I haven't camped yet as it was delivered after the summer ended. He forgot to fix a shade issue that I reminded him about at least five times and I am not happy about tie floor color that I was rushed to make a decision on. Worst of all, a full five months later I still don't have my keys and I can't get a response to any of my inquiries about them. I definitely won't return for any additional work due to the poor communication and the wait forever and then rush to complete approach. There has to be better options out there. read more

I wish I could give Spencer Janes 10 stars. He kept me updated every step of the way, sent pictures when needed, and went above and beyond. Everything I was concerned with was fixed better than I thought was possible and my TT looks almost brand new (she's old, really old so this is amazing). If you need your TT serviced, call and get on the schedule. Honestly, working with him is better customer care AND response time-wise than most dealerships trying to sell a brand new one. read more