Keith was fantastic, super quick and knows his stuff. Today was his birthday. Great company and…read moreresponse!

Service man was efficient and courteous. The cost to replace the compressor was a little high but…read morewe were glad to get our refrigerator back. Sadly, the refrigerator worked for two days, then went out again.

I called Mr Boro Appliance repair for a refrigerator repair and a nice lady answered the phone…read morewithin 2 rings. After a quick profile she had a repairman heading my way within 30 minutes. Now I don't know about you but that kind of service is over the top and reminds me of how service used to be in the old days. Because of the quick response time, the kind and helpful staff and the professionalism, I extend a big kudos and a 5 star rating. I would not hesitate to recommend Mr Boro for your next appliance repair!!!

My experience with Mr. Boro Appliance was unacceptable from start to finish, and I would strongly…read moreadvise others to avoid this company. I scheduled service for our trailer refrigerator and was very clear upfront that this was a warranty repair. I confirmed they worked with warranty companies before booking, and they assured me they did. They then showed up over an hour late to the appointment. After about 30 minutes of diagnosing, I was told the issue was the thermostat sensor and quoted $135 for the part. When I contacted the warranty company, they advised the same part from GE was approximately $50 and would only reimburse up to $60, making it clear the price I was quoted was significantly inflated. The technician became frustrated with the warranty process and even stated he didn't want to continue the job. I remained cooperative and reassured him he would be paid, even if I had to handle reimbursement myself. He then reduced the part cost to $80, and I provided a $100 deposit to order it. The part took longer than expected, and we scheduled a return appointment. On the day of the appointment, he was a complete no-show. I called, texted, and spoke with his wife, who said she would follow up, but I received no communication at all. The next morning, I had to call from a different number just to get them to answer. When I addressed the missed appointment, I was met with a dismissive attitude and told there was nothing he could do about it and that we just needed to reschedule. At that point, I had family arriving and needed this resolved, yet there was zero urgency or accountability on his end. I requested a refund of my $100 deposit so I could move on. He insisted on keeping a $59 trip charge, which I paid. Over a week later, I still have not received the remaining $41 refund. To make matters worse, I ordered the part myself, and my husband, who has the proper electrical knowledge and tools, confirmed the thermostat sensor was not the issue at all. This means I paid for an incorrect diagnosis, wasted money on an unnecessary part, and received no resolution. This experience was unprofessional, poorly communicated, and misleading. At best, it reflects incompetence. At worst, it feels intentionally dishonest. I would not trust this company in my home or with any repair.

Excellent experience with this locally owned business. We specifically searched for a Speed Queen…read moredealer that was locally owned and found Steve Johns. Highly recommend for his extensive knowledge and great service (and had items in stock!). He helped us arrange for delivery/install and it all went perfectly! Would definitely go back to Steve Johns for any appliance needs.

Had such a great experience using this store for a very niche part for my dryer after the belt got…read moreeaten up. My husband got online looking around for the part but wanted to do the repair the same day. He was able to find the part online and called to find out if they had the belt and wheels. That $56 part I was able to pick up in a store and use to repair our dryer saved us thousands!

run away from these thieves. they will sell you a non-working appliance and the 120-day warranty…read moreis a complete joke. you have to take the non-working appliance to them then pick it up after repaired but they will not tell you how long it might take to get it repaired. google this place before you spend your money with them,. let me say it again, do not walk away from this place... run!

DT's advertised a used range/stove on Facebook for $222. I messaged them twice and they contacted…read moreme pretty quickly. I told them I was interested in the range for $222 and they gave me the address. I drove over 40 miles and when I arrived the stove was marked $475 and it was absolutely disgustingly filthy (actually all the stoves were filthy). I pulled up the advertisement and said 'don't you think that's false advertising' and she agreed!! I said 'so what is this $222 in bold print at the top of this advertisement for the stove?' Her reply? It's just a random number'. Just Wow. I went to Home Depot and bought a brand new (and clean!) Frigidaire Range for $438. Never again.

Pretty terrible I drive 50 miles watches are 50 % off not allowed to use the restroom and the only…read morewatch I'm interested in is 50% off retail with no box when All others have there box what a waste of time deserves no stars

My family went in to purchase a dishwasher they had hardly any stock and wait times exceeded into…read morethe end of March early April. Even so we decided to get a KitchenAid dishwasher our rep price matched it to their website. Everything seemed to be going well and we were excited to get our dishwasher replaced. This Wednesday March 5th they came to install it now while the two guys where incredibly kind and helpful they did not know what they where doing and after going through the manual with them we where able to get the machine to start. That night we ran a load and it all seemed to work. Yesterday 3/6/25 we went to start the dishwasher and it would not start at all. Kept beeping and nothing we did changed this I've been calling/emailing and texting since yesterday and no one has responded. At this point I want them to just come and take the useless thing and refund me if it's not going to work and they won't do anything for it.

On the evening of Dec. 20th our Bosch oven had a fire in it caused by the heating element burning…read moreout. Oh,Great...Christmas cooking ...! Tuesday morning I calling around to find the element. Since it was out of a newer unit no one in TN. had it. Frazier offered to locate the part. An hour or so later he called me back. He had located the part and could have it the next day! Wednesday the 22nd Frazier delivered the part to my home. Christmas cooking was back on. Frazier said he could do it and he did! Awesome job.

Frazier's Appliance Repair of Murfreesboro, TN, was recommended to us by a couple in Walter Hill,…read moreTN. We had an issue with our refrigerator that has the freezer on the bottom. We knew that he did the work rather quickly. We asked, are you finished? He said yes. Well, Mr. Frazier lied. He didn't fix our refrigerator. Not only did he not fix it, he didn't even know what was wrong -- the root issue. We called Mr. Frazier to let him know the next morning we woke up with water all over our real wood floors. Our hardwood floors are damaged -- now to the point of mold. The floor is sinking under the fridg from the water damage. Mr. Frazier said he'd be back to fix it. We've never seen him again. He often visits one of the pawn shops on Broad Street. He saw us, twice, and didn't even realize that he swindled us. He has no integrity. He has no conscious. Do you know what the problem was? A little black plastic piece, called a bug stop. As appliances sit in a warehouse, the bug stop prevents bugs from getting in the new appliances. Most stores delivering new appliances don't know to remove it. Thus, it creates frozen ice backup, which creates a huge layer of ice on the bottom of the freezer, which then melts and seeps out onto the floor. We filed a BBB complaint. Mr. Frazier did not respond. We are know contacting the State of Tennessee to file a complaint with Frazier Appliance Repair of Murfreesboro, TN, with the licensure board. It is hope to not have to go to court to have have our floor replaced that was damaged. Treat people like you want to be treated.

These guys are #1 at helping you when you need an appliance or need help to.fix one! We bought a…read morenew stove from them and it was delivered in a very timely manner. They disposed oof our old one too! They also went out of their way to help us.fix our dryer! Great store!

We've done business with Master Appliance before, and been satisfied with their service, but I want…read moreto tell you about our latest experience. Recently, a power surge knocked out the center console on our oven. The burners worked, but not the oven controls and clock. I called Master Appliance to see about scheduling a repair, and was greeted on the phone by Matt, who, hearing my description, confirmed that I had indeed blown the center control console. Then, he told me that it would be much cheaper to fix it myself, and save money on the service and labor. He walked me through the process of ordering the part from Amazon, and where I could find tutorials online to guide me through the repair procedure. The oven works now, I've saved some coin, and I now have the sense of accomplishment at having done my own repair! Thank you, Matt and the team at Master Appliance for being conscientious enough to help me even if it cost you some profit! I hope all of Smyrna reads this review and remembers you guys when it's time to do some appliance business!

Polite, professional, prompt, thorough. Very satisfied. I have used this company for years. This is…read moreexactly the kind of customer service I have come to expect.

The office manager, April was very professional. That was the bright spot of this interaction…read more But, the service wasn't billed to my extended warranty as I expected. Then, it was left to me to pay and try to recoup the money from my extended warranty. And, on top of that, the tech did not fix the issue with my washer.

Peter knows his business and has the skills to fix anything. We've asked of him. I would call him…read moreagain next time we have an appliance failure.

Came at the time he said reasonably priced fast working My refrigerator is working nicely nowread more